The service was great when I went to purchase my sofa set. But when the guys delivered it 7 weeks later that was when I had problems. I paid for delivery and set up which the guys that dropped off my order did not finish I called customer service they called the driver that did the half a** job which he said we had told him we would finish the rest ourselves. Which was not ture that was why we paid for the service. The lady that sopke to the driver said I would have to talk to the driver and have him come back to finish since she did not know who was telling the truth. That pissed me off. I called the store complained I was suppose to get a call back from the manager the following day which I did not receive. Quality of the stuff at the store is great once it gets to you it's cheap. I also had accessories damaged. Plus this place will not accept returns and exchanges after the stuff is delivered. I DO NOT RECOMMEND THIS PLACE!!! read more

I purchased a complaint youth band and mattress and the mattress was defective so they gave me a credit to buy another bed and they just dropped it off and did not pick up the old bed did not install the new bed did nothing without explanation I called customer service and they said that the band had hazards materials and I they had pictures I went in the bad this is a child's bad there is nothing on there except sheets I purchased a complaint used Ben and mattress and the mattress lived effective so they gave me a credit to buy another bad and they just dropped it off and get not pick up the old bed did not install a new bed did nothing without explanation I called customer service and they said that the Ben had hasn't materials and I they had pictures I win in the bed this is the child bad they're is nothing on there except seat so this is their lazy way do yourself a favor and never shopping Ashley Furniture they treat people very badly and you pay these high prices read more

While visiting Ashley Furniture, I need to express how unsatisfied I was during my visit. I walked in with the intent of purchasing a full set to furnish my house; yet that didnt happen. Not only was I greeted by a representative who was short, rude and dismissive, but he walked away in the midst of me asking questions. Also, I feel the rep didn't take me serious largely in part of my age. read more

We went in on Xmas Eve and had a great experience with Edith very sweet no pressure and worked with us had all the answers to the questions we had for her....delivery was excellent as well we had a timeframe of 2-6 p.m. they were her @2 and set up recliner loveseat quick they were gone by 2:19. Overall great customer service all the way around read more

One year later I had to sell my mattress and bed because of the terrible quality and it was already in the a bad condition and also I remember that when the delivery guys came they were talking with attitude and there are much more good stores. read more

I'm not sure about anyone else working in this location, but Joel is awesome. The five stars go to him and not the store as a whole. He is super helpful, not pushy and very patient. He's knowledgeable about the furniture and more than willing to answer all the questions you may have. If you decide to visit this location, I would be sure to ask for Joel. read more

Bought a recliner on June 26, 2021. It was delivered damaged, but I did not see that until after the delivery drivers left. So I called it in and they sent out a technician who said the whole electric mechanism was bent as it was damaged during transport. I spoke with the manager Medi and he assured me that they would replace it as an even exchange. Today is August 24th and I still have not received the replacement. They have lied to me at every turn and keep giving me the run around. Also the two piece couch was delivered the crew said they would not carry the couch up to my apartment because the truck would not fit in the driveway. Only after their boss said he would pay them extra they decided to finish the delivery. They sent me two left handed pieces so the I had to send back one piece. The whole experience has been a nightmare! They are incompetent and they lie. Here are the employees that lied to me: Medi, Alan, Alicia, Leonard, Rene and Melissa. read more

Worst store I have ever gone to . WTF - is there anything worse than 1 star - customer service is an absolute shit show. Weeks have gone by and they won't pickup the damaged furniture. Delivered it broken - TWICE. The second time was with their "Elite service installation Manager" - assholes. I have hired an attorney and authorized a STOP on the credit card payment. Missed delivery dates and times - waste of my time. Try calling - HOLD for at least 30 minutes - then they disconnect. Better Business Bureau has a copy of the complaint. read more

I would have to say my fiancé and I had an amazing experience from beginning to end. We were instantly greeted at the door by Emik. She introduced herself and let us scavenger the entire floor (which is filled with tons of beautiful pieces) until we reached out to her to get some price points and questions answered. She was super informative, friendly, and funny as well. I can recall circling the floor nearly three times and she was there right beside us the whole way (we were there for over two hours). It was truly an enjoyable experience as shopping for home furniture can be tiring and gruesome. She was able to add all our wanted items into the cart and we were able to close the deal on all our wanted furniture last night. The prices were fantastic and for such great quality products. The service was as perfect as it could be. Thank you again, Emik, for making this process such a breeze. We look forward to buying more products in the future! read more

If i can rate -1000, i will do it. The worst service ever. We bought 2 tables (dining and coctail) which were from the same collection, they said that both will be delivered at the same day, but we received just one. I called to the store and they said that the second one will be after 3 days Ok, i said i will wait. After 3 days i was trying to call them but i was on old about 56 minutes and didn't get the answer. When we went to the store, VERY RUDE receptionost said that they don't have that table. And when i insisted that you said i will have it after 3 days, she just said that they have new hiring amd someone gave me wrong information That's it !!! I bought the tables together for dining and livig rooms, and now one is unimportant without second one, but they do not accept returns !!!! I never have such a bad experience in the USA. THE WORST SHOP EVER !!!!!!!!!!!! read more

Terrific experience. Helpful and knowledgeable sales folks, and when they delivered they not only were right on time, but kept checking in days before and as the time got closer! The delivery guys were lovely, although they did take out a wee bit of paint in the doorway as they got the sofa in the office. Not a catastrophe. Still, they had what we needed and were excellent to work with. read more

I purchased my furniture. Got a text to confirm delivery. Delivery confirmed. Took the day off of work and when delivery window was nearing its end. I decided to call. Ooops. Furniture not even loaded on truck. If they had the time to text me and have me confirm delivery. They also could have alerted me to go about my day and not wait for nothing. Then they have the nerve to say delivery fee not refundable. Haha. Amex will have something to say about that. WILL NOT BUY HERE AGAIN. I don't like my time wasted. read more

I would leave zero stars if I could. They NEVER pick up the phone and don't know what they are doing. I have a charge on my credit card and idk what for. I called them and they finally picked up after about the 20th try.. I was told they dk what it's for and they would give me a call back in an hour. It's been 3 hours and nothing yet.. I've been calling again and NO ANSWER AGAIN.. DO NOT GO HERE read more

This place is criminal. They don't answer the phone. I returned defective furniture to them (which was its own pain and I had to threaten legal action or dumping the furniture at their door to get them to pick up even though it's their policy) and 7 months later they still jerk me around saying they don't know how to refund money. Literally criminal. read more

I will never shop here anymore I bought a very expensive bedroom with the warranty. I got the warranty because I have children they told me that that warranty will cover everything. I the warranty department and they said that they can't fix my bedroom, I called the store and they told not their problem. Very disappointed!!!! Please don't shop their.. read more

Marlein and Serfin were wonderful. We felt no pressure and they were really attentive to our wants and needs. We got a fantastic deal on a bedroom set. Even after going to multiple stores we ended up getting our bedroom set from Ashley's and are so glad we did. Maria in financing made it a breeze. She was super efficient. All in all, an excellent experience. read more

Just bought my new sectional couch today and Luigi and his manager were very nice and helpful!!! Looking forward to enjoying it in my apartment! I do have to say that a group of young employees hanging around in the front laughing and talking loud was very unprofessional and a little annoying while shopping. read more

Ashley Store - Furniture Stores Near Me - Burbank, California

This review is based on my shopping experience yesterday. I had the pleasure of meeting and being helped by Dominic S. This gal is top notch! friendly, inviting, not pushy and very helpful. We were shopping and searching for a bedroom set and living room furniture and Dominic helped us w everything. She made the shopping experience so easy and pleasant. Again, this gal never ever rushed us, when she noticed I was having a hard time with the Ashley furniture in-store computer she stepped in and helped me. This gal is exactly what outstanding customer service means. She new I was on the fence w/ on an item, so she gave me a breather to think about and not feel pressured. She takes the time to go through the details- and she does it with a smile and a warmth that can be felt by the customer. Now, would I go back to Ashley Furniture, absolutely....and guess what, I would look for Dominic to help me again! What a gem! read more

Don't buy any product from them. all of their sales rep are so nice but once you buy anything from them then you will get into trap.Their delivery is the worst part, delay delivery, cancel delivery is common.store doesn't have any control over delivery. if there any way to give minus rating then I would do that. read more

I had a great experience there and ended up buying a living room, dining room and bedroom set the same day as well as wall decor and artificial plants. The sales associate lady named DJ Levan there is the best! I observed other sales people there and aside from one or two others, the rest were not as good and helpful as DJ. I didn't feel pressured into anything. I explained my color scheme with her and what I was looking for, which was furniture that is virtually cat proof. We swapped out accessories and items in the set for items that worked with what I wanted. I was a bit indecisive and changed my mind a few times on some items, but she was patient throughout and adapted easily. She clearly explained every step. The process could've have been easier. Every item was delivered fast except for two rugs which were on back order but that wasn't a big deal to me. I haven't found any major defects on any item so far. Be sure to carefully inspect items when they're delivered. If you find anything wrong (or even if there's nothing wrong but you changed your mind about an item), simply tell the delivery guys that you don't want it and to load it back on the truck, then only sign next to the items you accepted. This way, you're not charged and you can request a better item. This is clearly stated in multiple places on the papers they give to you. It's been a few months and so far, most items have been cat proof. The bed headboard I chose felt a bit cheap and wobbles unless it's close to a wall but otherwise, I'm fine with everything else. I also felt they could expand their inventory since I couldn't find a glass top dining room set that had cloth chairs (every set had leather chairs) or a small glass TV stand. read more

1st. The furniture looks great in my apartment. 3yrs ago I bought a full living and dining room set. I just got done paying for it. One of my couches has a big lump on it like some spring came out of it. My experience with the Acceptance Now (the people you pay for the furniture) was an horrible one. Their system is pretty archaic. Towards the end of my contract the website said one thing and then when I called them to pay they said it was double than what the website had. How? They said once I go past 15 days due that it gives you the minimum payment. I can understand that if I was in the middle of my contract but I was at the end of my contract. Just to sum it up. I wasted tons of money, I know I paid them 3 times what the crap cost. The guy who works for acceptance now is a bit rude. Basically being disrespectful, making it seem like I'm stupid. Also seem like he was calling me a liar. Overstock has better customer service than this place. If you like bad customer service and being overcharged for crappy furniture then go right ahead and buy from them. Me, next time I'll feel better just ordering online from some other company. read more

The second rug that I ordered is having the exact - EXACT - same issue. The second rug, which was supposed to be delivered on the 3rd, but promised on the 5th to be shipped on the 10th, is on back order. Shopping at Ashley does NOT guarantee that you will get what you pay for. No, I'm not talking about quality. You literally may NOT actually get what you pay for. read more

Not to jump on the bandwagon with the rest of the negative reviews but this place does truly suck! I ordered a bed and had to wait 6 weeks as the bed was on backorder. We finally received the shipment but the delivery guys could not install it because they shipped the wrong rails with the bed, so I called the store and I was told I had to wait another 4 weeks to receive the correct rails. I then cancelled the order and ended up buying a bed from somewhere else, the very same bed at half the price! read more

I shopped around for some new furniture I went to four different places to be exact and I couldn't find more comfortable sofas than Ashley- I went to bobs, went to living spaces, and other places my wife and I liked the ones from Ashley so we ended up buying a new very comfortable sofa set- during the waiting period I I got some confusing calls so I went on line and I didn't like what I saw so I went to the store to clarify and spoke with the store manager and the most pleasant office personnel Lucy that made the difference in my whole experience- when I arrived at the store I was uneasy going in not knowing what answers I would get but the Lucy was the most pleasant and reassuring person to talk to. She told me we would get the furniture on the date they said and she would personally keep on eye on my purchase and would try to deliver it sooner than expected- well she kept her word and called me before to tell it would indeed happen and it did she is a woman of her word and that means the world to me in business- as a business owner and Ashley customer I truly appreciate that. My wife is happy so I'm happy thanks Lucy:) read more

Great store with great deals in Burbank. Josef helped us real good and got us a huge discount on our bed set.

I went into this store to look at furniture in preparation for the new home I am buying. I explained to the sales person we are waiting on the loans final approval before we purchase furniture. Stupidly I believed the sales person when they said that my credit would not be effected until the furniture was delivered. This was 4 days ago and the furniture will not be delivered for a month. Today I awoke to find out that in fact they had already charged 5000$ to my credit. I called to speak to a manager and he seemed to be completely ignorant of how this works. I have a feeling he wasn't ignorant he just didn't care since I had already made the purchase. This has the chance to prevent my loan from being finalized and yet not one employee seems to care. I understand that I am the ignorant one for trusting Ashley furniture in Chattanooga, TN to be honest and forth coming with me. DO NOT TRUST THIS STORE! They will lie through their teeth and act like they care until you buy something and then they will treat you like they could careless. Once you have purchased they charge a 10% cancellation-fee so why would they care, they still get your money either way. Total garbage. I'd recommend Rooms-to-go across the street. They seem to be more honest. read more

The online purchasing and delivery/return experience is absolutely horrible! I purchased a dining table set online in May. After I assembled the furniture, I noticed the wood was splintering all over, actually causing me to get splinters during assembly. I called to discuss this problem with customer service and they agreed to do an even exchange by just replacing my dining set with one that was exactly the same. When they came to deliver the new dining set on July 4th (more than 2 weeks after I called about the problem), I inspected the product and it had exactly the same issue as the wood was not smoothed out. I told them that I would rather just return the table and receive a refund. I got a call from customer service saying that I would receive another call in 48 hours to confirm the refund and then I would have a pickup time scheduled. Nobody called so I called back after about 5 days. The customer rep looked up my info and said that another even exchange was scheduled! They completely got it wrong again! I finally was transferred to someone else who pulled up my record again and said that the refund was going to be processed and I would have a furniture pickup scheduled for July 15th. When the truck came by, they said they were there for an even exchange and not a pickup - which was completely against what customer service said would happen. I spoke to someone at the warehouse while the delivery people were still at my house and she said they couldn't pick up the table and I would instead need to call customer service again to process the return/pickup. I called customer service to discuss the issue again and ask for another pickup time to return my furniture and process my refund. The person on the phone (Cameron at HCC department) said there is no record of a pickup and they cannot process a refund b/c it's out of the window!!! Completely poor customer service in the entire company and no one knows what's going on. Cameron's supervisor (Allison at HCC department) couldn't do anything apparently and still says it out of the window for returns. Well then why did customer service that I spoke to before say my refund was going to be processed??. This is the worst experience ever. The company does nothing to help customers and it is completely decentralized that no one knows what is going on. All this despite the fact that I received a physical email detailing that my furniture was scheduled for pickup on July 15th!. I may just need to start legal proceedings against this company. So my advice is not to order online through Ashley ever. They will give you the runaround to not process a refund/return despite the fact that a product is damaged and it can cause physical harm!! read more

I love my bed. The staff was very helpful and allowed us to lay on and try the beds as if we would use it or sleep on it at home. This helped us make a great choice. I love my bed. The mattress is a pillow top. I can live on my bed. I smile everytime I can hop on my bed. Assotiate was very nice. Would by my next bed from Ashleys. read more

LOLOLOL. Thats all. This place is terrible. terrible. That is why when me and my friend went to look at some couches and stuff, not one person came up to us and helped us out and by me reading all these reviews. For sure I will probably never shop or buy anything from here. I don't like the fact that they deliver everything. I have a truck, i live in glendale. i should be able to pick up my furniture. read more

I was driving somewhere when I missed a turn so I ended up at Ashley. In my mind...no you really don't have money right now but...ok just get some ideas. See the problem with this place, ikea, target, and other home store...you can't...well I can't just go in and not get anything. So I ended up buying a Cal King bedroom set. The person who assisted me is very nice and accommodating. I walked around in circles around the store while he follows me. I'm so indecisive sometimes and sometimes I'm impulsive. So I saw what I liked he gave me a good price asked if I can get a different style dresser and night stand, he gave it to me without changing the amount I already have ( night stand and dresser I liked was more than the one included in the bedroom package) then also gave me a discount on a Cal King posture pedic mattress. He also gave me a discount on a mattress protector and delivery fee....SCORE!!! Also I was approved for financing so I did not even put money down. Plus it's no interest for 2 years...what???!! I got a good deal! I would have paid $3000 plus for the whole set and mattress and taxes...but I got it for a really good price. I saved $300- 400. read more

Ashley Store - My new bed from Ashley - Furniture Stores Near Me - Burbank, California

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When I walked into the store I was greeted by two men who I told specifically what I was looking for. Neither was familiar with what I was looking for (which was okay). What annoyed me is that one of the men hovered around me while stating the obvious (e.g. wall decor would be hanging on the wall) and I couldn't wait to get out of the store. read more

All the bad reviews are completely true. I wish I would've read them before I bought over 5gs worth of furniture. I def took an L on my purchase for sure. read more

Frank was our salesman and he was great! The delivery guys were wonderful. I recommend Ashley to all my friends,

bad service. Delay in delivery. Prices are expensive. Poor customer service !! Miriam the manager talked to me at very mean and rode way and in the end she hang up on me after 3 times that it's happened today. Alondera she is the worst customer service that I ever had in my life she promised me things that I have never got. read more

Poor customer service. Not one person asked me what I was looking for and when I asked someone for help they just pointed me in the direction where the couch was supposed to be. read more

TERRIBLE experience, terrible customer service, STAY AWAY! I bought a 14 piece living room set here including a sectional couch. I bought it on June 2 and it was supposed to be delivered the following week. Delivery 1: they called me the morning of and told me that the couch was damaged and only part of my order would be delivered. They brought my chaise lounge and the tables I ordered. The main big portion of the couch was damaged and unable to be delivered for another 3 weeks! Delivery 2: they brought the wrong color couch! Couldn't deliver again for another week. Delivery 3: they brought a reclining chair and not my couch! At this point I was so frustrated and had spoke to multiple managers. All they offered me was to discount the delivery fee and give me a small store credit (as if I'd ever want to buy from them again). It wasn't worth all of the time wasted and days I had to call off of work for these failed deliveries. One manager promised me she was calling the factory herself and put me on a "priority list" for delivery the following week. Delivery 4: they just didn't show up!!! I finally went into the store in person which was very out of the way and waited until the manager I spoke with came in to speak face to face. I ended up picking a whole new couch and made them pick up the piece of a couch they had already delivered. They originally made a big deal about this because they don't take items back and once it's dropped off its yours but this obviously was a situation that was unacceptable. Delivery 5: Finally, a month and 3 weeks later, I got a full couch delivered to me and I love it. They did scratch my front door very bad getting the first chaise out before I had to tell them to take the legs off because it wasn't fitting. It was absolute hell getting this and took far too long. I'll never shop here again. read more

DO NOT BUY FROM THIS STORE, THEY WILL TRY AND STEAL YOUR MONEY!!! You think that their cheap furniture will save you money, but it will always cost you in the long run. We ordered a rug at the beginning of July and were told that it would be delivered in 2 weeks. Two weeks pass, and the rug has not come and we have not heard from them yet. We call in and find out that the rug is not coming until Mid-August actually. No one called to inform us of the delivery change, and we were not told that this would be a possibility when we purchased the item. Fast forward to mid-August, still no rug. This time when we called, we were told that the rug was not going to be delivered. No one called to tell us that this was not going to come, and they did not refund our credit card. If we had not called to check on the status, it is unsure whether they would have reached out to us at all about our rug not coming and being refunded. All throughout this process, whenever we tried to call them they would never return our calls, or put us on hold for over an hour. They run an awful business and I would not recommend shopping here to anyone. read more

We came in today to browse for our new home. We found an item that we really liked and it did not have a price tag. We asked the associate behind the desk if she could give us a price she said no and to wait for a sales associate. I waited for a moment, looked around and did not see an available sales associate nearby. I went back to the lady behind her desk and asked her if she was going to call for a sales associate to help me, she responded with "no, I am off the clock". Cool! So you are sitting here "helping me" while not on the clock.. maybe you shouldn't be on the sales floor if you are off the clock. Then I asked if the three women next to her "chatting" could help me. She said ma'am I will get you a sales associate I just need you to wait patiently. Ok... so now you can help me ? Even though you are off the clock? The absolute WORST customer service I have ever had at a furniture store. Unfortunately for me , I had two really great items I wanted to purchase, however the service was so bad I could not stand another minute while being "well mannered". I would NOT recommend this store! I have been to the one in Woodland Hills and that was wonderful in comparison! read more

I got a brand new table from Ashley's in April 2019. There was a small spill on one spot of the table and its lifting in not one, but 5 different spots throughout the table. I would think because it is a table it would be able to withstand a little spill that was cleaned up right away. I believe it is a very bad manufacturer job and the table wasn't sealed properly. I spent $600.00 on a table that I've had for 1 month and it looks like trash. They will do nothing for me because it is water damage and I never bought the manufactured warranty. So they pretty much told me I'm out of luck. Save your money and purchase from a company that backs their products. They claim to stand behind their product and customer service is their number 1 priority yay ok! Spread the word and don't purchase from this company! #AshleysFurniture #PoorCustomerService #Furniture #DiningRoomTable #Woodhaven #Michigan read more

I purchased a mattress from this store and discovered that there was a stain on the bottom part of the bed after removing the plastic. When I called the company to inquire about an exchange, I was told that they do not cover stains and I cannot exchange the product. I tried to explain that the stain was already on the mattress and that it was discovered after removing the plastic and the customer service rep kept repeating that they do not cover stains. Now I am stuck paying for a mattress that I will need to dispose of and Ashley's will not return my email. Terrible customer service on the phone and loss of money. read more