Rocky start, but everything worked out in the end! I went as a new customer to Ashley furniture to purchase an entertainment center. My salesman was awesome...showing me every single piece in the size needed in the store. I ended up ordering an entertainment unit and 2 end tables which were on clearance for a very reasonable price. Sounds great right? Well, my entertainment unit had to be delivered and this was right around the holidays. I scheduled delivery THREE different times, with problems and no-shows in all three. Finally, I was put on a special Sunday schedule and my furniture arrived looking beautiful! I contacted the delivery departmen, talked to the manager and he refunded me my delivery charge...which was great. My furniture looks beautiful! read more

We went table shopping for the first time as a couple, we had browsed a few other stores to get a feel of the basic, medium price, and superior table options. We had planned on just getting a cheap table that would suffice until we were able to save up for a lifelong table, but when we went to Ashley, the price was barely any more than we were going to pay for the basic table, and it was for a much sturdier, well made, beautiful table. We worked with 2 associates and both were very helpful. We had some issues with back orders of the chairs, but we are very satisfied with what they had to offer and what we ended up getting. We will definitely be going back for our next furniture pieces. read more

Please think twice before ordering from Ashley Furniture--I wish I could give less than 1 star but that is not an option. Since my last post I received a message telling me my issue would be sent to the "escalation team". I sent the requested documentation and never heard a thing. I finally got a text on Monday, August 24th saying my order would be delivered on either 8/31; 9/1; or 9/2. I tried to choose 8/31 but was told that was no longer available. I choose 9/1 and received a phone call confirming that date. I took a day off work to be home for the delivery. Today, August 28th, I received a call saying none of my pieces were available and the delivery was now being scheduled for 10/27--a full 4 months after my order was placed and paid for. I called customer service and their response was essentially - oh well, there is nothing we can do. I will be going to the store tonight to cancel my order and get my money back. So I did not into the store and talked to the manager--He asked us to come in the next day to meet with him. We set the time for 11:15 am. Guess what--he did not show up for the appointment. His office manager said he did not even come in until 11:30. We were there until 11:40 and he never showed. The office manager offered to refund my delivery fee for my inconvenience--I told her that was not enough and I wanted to cancel the order. She said to give her until Monday to try to "figure things out" and if we wanted to cancel then we could but they would charge a 10% restocking fee--A restocking fee for what -- the said they had not stock. Makes no sense. I will continue to fight this.P read more

Worked with a sales person named Frank and brought two Wall Arts from him and he stated if we do not like them we can return them foe a 10% restock fee. As soon as we got him the wall art was not what the wife wanted as the two same art work did not match, keep in-mind that they are both the same art work but the color from both are different. So we decided to call the store to see if they can match the two wall arts and if they can not then we will return. Talk to Frank and he said come come on in and we will try to match or we can return. When we got there we had to wait for about 45 mins for Frank. Finally when he was free we told him we just want to return and get a refund at this point he told us to talk to the store manager Wally. Wally was very rude and said he can not do anything that we will need to call Customer Service. So I called at the store and Customer Service told me they can not do anything for us to go to the store, I told her we are at the store and the Manager is very rude and told us to call them. At that point she told me the Store will have to take care of it so I went back to Wally and Frank to let them know. I told both of them what was said and then Wally the store manager said he will have to talk to someone else that his store does not know how to do returns. At this point I am mad and told him look I have Frank recorded on our phone call saying it was ok to return and it will be a 10% restocking fee which I was ok with. Wally again very rude was mad that I had played the recording of his sales guy saying I can return the product. So he tells me to take the products with me and come back in two days for the refund. I refused and told him I will leave it with him and i will not take them back with me and for him to call me when the refund is completed. Two weeks later I never received a call from Wally or Frank and had to call them to get a status of the refund. When I call Frank he said for me to wait for Wally as he will not be in till Thursday and he did not know the status of the refund and he could not help me out. So I had to call Customer Service again for them to say they do not know what has been done for me to call the store and I had to explain this is going nowhere because the store manager never called me with a update. I ask if they can do a conference call with me so they can get answers and she did. As soon as she called she contacted the account manager and was told the refund so be coming to us in a few days. I will never ever deal with Frank or Wally in the Bolingbrook location as they are not professional and should not be working for Ashley's and I made sure to let my community know not to shop there. read more

So, while shopping for a dresser, I accidentally found a piece of furniture I feel I will never be whole until I own (yeeech!). Unfortunately, it's by Ashley. I have called every single store in the Chicago area asking if they have the bed on their show room floor so that I can look at it before dropping $2000 on it (which would make it the single most expensive luxury item I have ever purchased). Suffice to say ALL of them were rude, NONE of the wanted to help me, and when I finally found someone who would, she asked ME what the beds model number was (?! - to boot, when I gave it to her, she said it was wrong.. which means every single other dealer on the web has it wrong...). At any rate, I wish I could NOT buy this bed, thereby expressing my disapproval for their general attitude and overall level of service, but my covetous heart will not allow it. The best I can do then, is source this bed for well below cost (which I have), and hope they take a bath on it! Fuckers! read more

I purchased a bedroom set from here 2 years ago. A year after I had the bed the paint started peeling and the bed came apart on top of the headboard. I just moved and now my bed is broken. When the delivery guys installed my bed 2 years ago, they also stripped the screws at the bottom of the headboard. Now one side is lopsided. This was my first experience with Ashley furniture and I will never go back The wood is CHEAP but looks really sturdy in the store. Now I have to purchase me a new set somewhere else. read more

I bought an end table and coffee table. They "threw in" the warranty from guardsman. I thanked the women although I would never pay for a warranty. A hing on the end table came apart about 8 months after purchase. My claim was denied because it was a manufacturer default. What the... Warranties are scams. Also they couldn't have been nicer getting my money but when I went to the warehouse to pick up my purchase they were rude and acted like they were doing me a big favor. read more

We had a great experience. The staff was very helpful. Ask for Joe - he introduced himself, then gave us space to look around without hovering over us to make a sale. When we were ready to make a purchase, Joe was very informative without being pushy. We will look for him again! read more

My boyfriend and I were just going to look at a couple of stores for furniture but not actually make any decisions until later but when we saw the bedroom set at Ashley Furniture we knew we could stop shopping around. we didn't want any cheap furniture but we didn't want to pay a fortune for it either. Star was our sales rep and she was great! She didn't hassle us or follow us around the entire time she gave us just enough space so that if we did have questions she could be easily found. She helped us find something within our budget and the furniture was gorgeous. She was very friendly and professional and if you ever go there ask for her.My boyfriend and I can't wait to enjoy our new place. read more

Horrible customer service. Was not greeted when entering. There were 5 associates just standing around and didn't even bother to help. I'm assuming because we were black. The other customers who were white and Hispanic were greeted and asked if they needed assistance. So instantly they lost a customer because I was willing to spend the money but they can keep their furniture I will go elsewhere. read more

3 weeks ago I wrote a negative review of this store. Two week ago I received a call from the store manager that they will honor a price I was given by a Sales person. The Store Manager apologized for the mis-information. I purchased the Entertainment Center and it was delivered a week later. The delivery was smooth and seem less. They have corrected the way the tags are ladled and they now reflect the price of the piece on the floor. So all in all I am happy and AI love the entertainment center. Now I'm on the hunt for a recycler. read more

We just bought a new bed from Ashley Furniture store. The sales people we worked with Dennis Joyce and Sylvia were very helpful. I've worked with Dennis in the past and found that he is a great guy, very easy to work with. The two separate deliveries for the love seat and the bed and base were smooth, we were informed every step of the way, and the people who did the deliveries were great! Thanks Ashley! We look forward to shopping there again. read more

We bought a bedroom set from Ashley's after it was was delivered. I slowly learned it was a piece if crap. The bed was shaky squeaky and just awful. I had a tech come out, then I told them I didn't want this awful furniture in my home. After few phone calls to Jennifer who is a office manager she said they would not let me reselect and it didn't matter if I wanted to spend more money. She finally allowed me to get another bed that was the same. She also told me that she would give me a $270 credit if I was still unhappy. I called 3 days ago was told someone was gone call me back I'm still waiting. Worst customer service,lack of concern, on a unstable bed was overwhelming. read more

Due to the terrible experience I had with this store I was to expect $100 credit or coupons however I have not received anything. And when I called the store I was given the run around. I refuse to recommend this location to any of my friends or family. And what's worse is that I work for a property management company clients are always asking for places with great deals and furniture Ashley's Furniture is the last place I would recommend. read more

Deep was our salesman and gave us great service. Price was very good and I know since I shopped the items we bought. Delivery was on time and courteous. read more

5 star service for me very nice sales people and my house is beautiful thank you I will be back

I would say the sales staff were extremely courteous and helpful before I made any purchase. However, once I got the furniture, the customer service is horrible. I got the defective nightstand and to get the right piece and to schedule the technician to do the work is just painful. I would never recommend buying from this Ashley store, Bolingbrook. read more

Recently purchased a couch and love seat from Ashley in Bolingbrook, IL and had a problem with it. First would like to say that the sales staff was kind and helpful when we made the purchase, and, Larry, the store manager, could not have been nicer in assisting us with remedying the problem. I would definitely recommend the store to anyone interested in buying discounted furniture. read more

I liked the selection and the prices, but unfortunately the sales/ manager ended up being the reason I didn't go through with the purchase. I was interested in buying a bed frame with headboard and considered a canopy. The lovely saleswoman was sweet and helpful and when she went to go grab the paperwork, this manager(?) came over and asked if I needed a mattress. I recently just purchased a mattress so I declined. Instead of just moving on, he persisted and continued to push the mattress sale on me. He told me it was stupid to buy the frame without the mattress. I was just made to feel so uncomfortable and negative that I decided to just give up on the sales altogether. Too bad. read more

My husband and I have been shopping for furniture for a few months now. We were greeted by a vivacious young woman by the name of Nansi. Yes her name is spelled this way. Very unique. She explained the sale and set up of the store. She gave us space answered all of our questions without being too pushy or aggressive. We spent 3 hrs in the store with Nansi she explained the difference between the pieces we were interested in. We furnished our entire home hassle free. Nansi handled the order very professionally and efficiently. She introduced us to the store manager bill. He was just as pleasant. They both had a wonderful sense of humor. We will not be shopping at any other store or any other sales person except Nansi. If you exceptional service go see Nansi Z at Ashley furniture in Bolingbrook. read more

We were so fed up with the Ashley Furniture Store in Naperville, we searched around to see what chains actually do reflect online pricing and will give us a good deal for 4th of July sale. This store over the phone agreed to give us even a better deal than what online said so my husband and I came in to be helped by Joe. After mistrusting the Naperville store so much, Joe patiently tolerated our constant questioning of the pricing, deals, delivery fees and warranty packages. Not only did Joe help us out, he gave us such sweet customer service and we were able to save the amount of money we were expecting originally from the Naperville - Ashley furniture store. The staff at this location are not trying to rip you off - they genuinely do want you to have the best. Thank you Joe for making our experience so awesome! read more

Laurie Kunst helped us at the Bolingbrook location. She did a great job. She made sure to point out the quality differences between our options for sofa beds, but also made sure we went back and measured everything accurately so it would be a successful delivery. Delivery was prompt and took maybe 20 minutes to get it into a tight squeeze second floor bedroom. We have shopped at Ashley Furniture before and we will be back again. read more

I had the worst experience ever. Bought some sofas on 10/13/18 from Teresa for my apartment was told that it was going to deliver on November 15 which I agreed. I called to check if I could get it delivered before and they have told me on October 31 it's the next day available. The day of delivery arrives and I got a text message that it got push back to November 15, I was upset but was okay because that's the original day we agreed on. Two days ago I got another text message saying it got to push to December 15 so that's when I had enough and decide to give a call to Teresa which she did pick up and said she will get right back with me which she didn't, we called back and ask to speak with a manager which his name is Rico, he told us that for the inconvenience he would offer us some gift cards and he will call us right back with more info which he never did. I decided to go to the store and ask for a refund and the most disappointing thing I ever experience is that they never try to stop me to ask for the refund or work something out with a different furniture. STAY AWAY BAD EXPERIENCE SALES REP TERESA & MANAGER RICO. read more

I recently went in with my husband looking for pictures and as we were walking out found something that may work. Debbie, our sales associate said that they are not returnable as we were trying to decide, but if we came back on a Mon. night when the assistant mgr. was there she would take them back, and introduced us to her. We bought the pictures, got home and tried them in a few spots and they just didn't work. I went back the next night to speak with Debbie and the asst. mgr. (wanted to get them back right away) and the asst. was on vacation. The woman I spoke with said they are not returnable even though Debbie also told her she said she would take them back and talked to the asst the day before. This woman said she would get back to me by Thurs. at the latest. Surprise! It's now 2 weeks later and we haven't hard a thing. Debbie even admitted she needed a sale that day as she was on commission. I hope the few dollars she got is worth a scathing review. I will NEVER go back there or recommend it to anyone! read more

I had a 4 yr old recliner chair that was peeling and even though I had the extended warranty with Guardsman, that kind of wear and tear was not covered. So I called Ashley Furniture and they sent a tech out the next day to look at it. One day later they called me with a very generous credit towards a brand new chair. GREAT customer service! THANK YOU Ashley Furniture! read more

This is my first purchase with Ashely and so far the experience has been great. Sales person was waiting at the door and I told him what I was looking for and I bought it within 10 minutes. Also had to deal with another sales person since I decided to pick up and not have it delivered and he was also so helpful. I am not sure where others have been dealing with but I dealt with the Schaumburg store and had great service. read more

Horrbile experience. It was very easy for them to get us to buy $6k worth of furniture. Everything after that was pathetic. Delivery service is absolutely horrendous. They call and say they are "in route" and will "be there shortly" but don't show up until 5 hours later without calling. Bring you furniture that has staples popping out of it, scuff your newly painted walls, and the delivery service staff do not answer their phones that THEY CALL YOU FROM. Staff at the store was just as horrible when trying to fix all of these issues that they caused on their own. Avoid this furniture store AT ALL COSTS. Save yourself the time, stress, and money. read more

I will never buy anything from them again! I bought a bed room set last month. Spent $3000. When they delivered my furniture I wasnt home, my wife was there. When I got home an hour after delivery I noticed scratches on dresser, mirror, night stand ( looked like somebody tryed to cover it up with brush and paint) and foot board wasnt closing all the way. I called customer service explained everything. They told me the only thing they can do is to send a technician to fix it!!!! To my brand new furniture send technitian to fix it???!!!!!! I requested to speak with a manager, they told me that manager will call me back in few min. He/she never did. I called back. Finally they agreed to exchange those peaces. I got my new stuff next week. They didnt bring a night stand, and new foot board was bad again. Left side was wider from right side. I told the driver I dont want it. I also showed this delivery guy a night stand with big scratches painted over with some paint and he said It looked like the other delivery people did that on the truck and tryed to cover it up!!!!! They agreed to bring me another one, hopefully good one this time. Last night they came with new foot board and new night stand. This time foot board was ok, but night stand had 6 big "oil" drops on the top!!!!! I told the driver I will not accept it. He told me that this is the only night stand they have on the truck and they can send a technitan out to fix it which I didnt even wanted to hear about again. He went back to his truck and 5 min later he came back with a new night stand!! He told me this night stand is from their next delivery but they can give it to me. When I asked him if they will give my bad night stand to people from their next delivery he didnt say anything just looked at me. I also found out that this delivery guy is the same guy that brought my furniture first time, the one with all those scratches. I asked him straight up if he is the one that was trying to cover up the scratches on my night stant and his reply was "no, not me, maybe the other driver" !!!!!! Overall the furniture quality is poor. I will never buy anything more from Ashley. Their customer service people are rude. Looks like they dont care about the customer. I will be reporting this to their corporate office. DO NOT BUY FROM THEM. It all cost me a lot of stress and 3 days off from my job because I had to wait for deliverys. Next time I will take my business somewhere alse. read more

We had a great experience shopping here for our new living room furniture and bed. Marianne was amazing! She was there when we needed her for questions and advice, but not to overbearing and pushy. We are very happy with our purchase and would recommend to anyone! read more

Our saleswoman was very friendly and attentive without being pushy. We were pleasantly surprised by the new designer looks they now offer and we're enjoying our furniture very much. We've only had our sectional for a couple of weeks, but it seems to be a quality piece and we love the way it looks. We would have given them five stars if it weren't for the long check out process. read more

My husband and I were looking for a twin mattress for our daughter. We stopped by the Bolingbrook Ashley Furniture and found a reasonably priced one. We need to pick one up that day and while the home store didn't carry it, our sales person said we could pick it up from their warehouse which was also in Bolingbrook. My husband wanted to still shop around but we kept Ashley Furniture in mind. Finally after a frustrating day of store to store shopping without results, we decided to head to the warehouse. We had a whereabouts location from our salesman, but didn't know exactly where it was. I called and spoke to Adriana (Arianna?). I asked for the address to the warehouse, which she gave and then asked me if we made our mattress purchase from the homestore. I said not yet, that we were going to go to the warehouse since we were nearby. I was then told, extremely rudely, "You can't just go to the warehouse and expect to get a mattress without paying for it!" She made me feel like I planned on backing my truck in, load up a mattress and take off. Not my intention, lady. I told her that some places have the option of paying at the warehouse. "Uh, no!" was the response. I asked if I would be able to pay for the mattress over the phone. And another curt "No". Absolutely no helpfulness whatsoever. With that, I hung up on her. I have never hung up on ANYONE in my entire life. This lady shouldn't be dealing with customers. While Ashley has attractive furniture that we would have considered purchasing in the future, they definitely won't be getting any business from us. read more

Update regarding my recent review. Called today 12/14/16, since the guy whom I talked 2 days ago (12/12/16) stated my rug will arrive today. BS! My husband called and seemed like nobody knows whats going on. The girl who picked up the phone stated the rug arrived and then stated we will call back regarding the delivery. After ~ 15-20 mins, another girl called and stated the rug will actually came on January 3, 2017!!!!! since the rug was so popular the item is not available thus the delivery have been moved ( AGAIN)! We then decided to cancel the order, there is no sense to keep waiting for a rug that will never arrive! We researched online and we found the exact RUG down to the color with another store!!! We ordered with Free delivery and was available for shipping already. We felt the store intentionally did not want us to have the rug since we got the rug in a very low price way below their sale price that why they kept bumping our dates until I guess we back out. The Rug is available by the way in their website for some time now , which I don't understand why let a paying customer wait. We will never enter Ashley store again! Suggesting to all buyers to Research online and you will find actually the same items Ashley is selling with lower prices online.. And for the store, please be honest and don't sell back ordered items if you can't fulfill the orders. Respect your customers time. Time is precious and finding stuff for furnishing a home is not a joke. read more

BEWARE OF THIS STORE!!! I purchased $3500 worth of merchandise last week. When I called to discuss being given the wrong pieces and that it looked awkward in my home, I was told I'm stuck with it! The sales manager Jennifer was extremely rude, kept cutting me off when I tried to speak, and then hung up on me! I called back to ask for the store manager and was told there isn't one, Jennifer is the acting manager. I then asked for the regional manager and was told they don't have a number for him, he is only reachable via email and the address could not be given out. If that wasn't bad enough, I was told to take pics of the furniture and bring them into the store to see if I could have the right pieces delivered. This furniture hasn't been in my home 24 hours and this is what I have experienced. Terrible customer service, ignorant manager, and being stuck with merchandise I no longer want. BBB here I come! read more

My husband and I went there to buy a mattress. As soon as we walked in the door we were hounded. Told them we wanted to buy mattress that they had on sell. Went back to see them and right away we were steered to the expensive ones. Husband got very upset and some guy I think manager came and said any Sterns and Foster I will take 600.00 off. So after being hounded and not really able to look and try them we picked a Sterns and Foster for 2100.00 told the girl to get manager and we want 600.00 off. Came back manger said 300.00 said no put on coats while this 5ft woman with a large chest and to small shirt followed us and still pushed. She probably dressed like that to sell to man sorry did not work with my husband. After that we went to Sears and sells person was great she asked what we were looking for and said look around any questions I will be over here. Took and hour but we bought Sterns and Foster mattress from them and it cost same price. Sears was great. read more

If I could give this place no stars, I would. I had the worst experience here. I came in to buy a dining set and chairs. I didn't want to spend more than $400. My daughter and I loved one that was around $600, but it was crossed out as if it was on sale. We checked with a worker, Joe. He said it was 500 something dollars. He pulled out his calculator, and said he would give us a discount and it would be $424. After discussing with my daughter, we agreed that we would do it. We went back and told Joe, and then he pulled out his calculator and said he must have made a mistake and that it would be $500. I was extremely upset that I believed we would get the table and chairs that we loved and that all of a sudden we have to pay more. He was rude about it nonetheless. He argued with us. You would think if he told paying customers a price, he would stick to it. He didn't. He just continued to argue with us whenever we tried to talk about it. This was the worst customer service i have ever received. Joe was rude, crabby, and noticeably unhappy. I will NEVER return to ANY Ashley Furniture because of this. I understand mistakes happen, but reading other reviews, this seems to happen a lot. If this is some selling technique where you tell us wrong prices, get our hopes up, and then try to get more money; IT SUCKS. it seems like that is what Ashley Furniture is trying to do. please, please save your money and GO SOMEWHERE ELSE! Sears has very nice furniture and friendly, honest workers. or ikea or lazy boy is right by this trainwreck. I will be sure to post on my facebook and let everyone i know, know that if they need furniture to GO SOMEWHERE ELSE because they obviously dont know how to do simple math or they just want to lie and deceive you. read more

The sales experience was good. Nansi was very helpful and a pleasure to work with. But after that is where it completely fell apart. I scheduled a delivery for the upcoming Sundau of my purchase, they did call to confirm and showed up when they said they would. However, when they were about to set up, they noticed that they forgot some parts, so they needed to come back. I was told they would be back the next day and I should receive a phone call minutes after they left to confirm the appt. Waited an hour and no call. Called the store to discover they were already closed. Called the next day and explained my situation and asked when they would be coming out. Iwas then told by customer service that the driver should not have told me they would be back the next day and that I needed to schedule a new delivery. So I received a call back to confirm my delivery to be told it wouldn't be until the following Sunday, A whole week!! So, needless to say I was not very happy that I had to wait another week to get a bed delivered which meant I had to sleep on the floor until it arrives, and plan another Sunday of waiting until they arrive to hopefully get this bed setup. The only thing I was glad about was that it wasn't scheduled during the week where I would have to miss a day of work because they didn't check the shipment before they left. read more