I bought my sofa from Ashley furniture about five could be six years ago it's holding up great . Also I bought my bed from there very comfortable very sturdy . They have sturdy solid furniture there. The staff are very helpful. When they delivered my furniture to me, The hallway to my entrance door was very narrow, but they were able to get my sofa through my door. ( He wrapped it tightly and he actually was able to get my sofa through the door. I know and believe not anyone else could my sofa through Nero hallway / door no harm to my sofa at all. He's a real big guy he was a tall and sturdy. I can't recall his name, but I'm sure you do My sofa is in great condition. I also bought a mattress and it is in good condition. Very comfortable. I recommend ASHLEY FURNITURE 100% I want to THANK the worker that got my sofa through the my apartment door, which was impossibility, but he did it THANK YOU read more

Javon manager helped me find the "Midnight Madness" sofa sectional shown online on the Ashley Homestore.com website he was very pleasant young manbut unfortunately th promituon ended o. Callum Mullen read more

I bought a love seat and recliner on 3-22-25. The recliner was ok for a few days and then it became very uncomfortable. I thought it just needed to be broken in, but the issue got worse. On 7-22-25 I finally found a contact email for warranty issues. I was told to take pics of the chair. After they reviewd my claim, they agreed to send out new cushions. Said it would take 2-4 weeks, it took close to 8 weeks. Cushions were installed, seemed ok, but after a few days the issues were back. Contacted them again and was told new mech parts would arive in 7-10 days. It's been over a month and they are not replying to emails. Filed a complaint with the BBB and attorney general. read more

Terrible customer service, Terrible Quality. Our sofa and love seat has saggy cushions. They replaced them THREE times and then since all three times, within a week, the cushions failed again and looked like they were 10 years old, they replaced the sofa and love seat. I have hours of my time wasted by this incompetent company. They delivered 2 hours late! Go to Costco. read more

Ashley Store - Furniture Stores Near Me - Bolingbrook, Illinois

In Nov of 2024 I purchased a lift recliner for my husband. He is unable to sleep in a bed and he sleeps in the chair. In Jan the recline function of the chair stoped working. Thank goodness I had purchased the extended warranty. However I was unable to find any of the paperwork from when I purchased the chair. I went to the store and the sales Rep Alfredo and the GM Javon found all the information in the computer... I called the warranty company, at first they wanted to do a video call to assess the situation. I explained that was not going to fix anything. They then set an appointment for a Tech to come out to the house. While we were waiting for the date the Tech was to arrive, the recline function of the chair started working again. The day the Tech arrived the recline function was still working. He looked at the chair, and said he would turn in his review. I then received an e-mail from the warranty company that stated I would be hearing from Ashley and receive a in store credit for the cost of the chair. We went back to Ashley found another chair with the assistance again from Alfredo and Javon. We also purchased a couch with recliners on the end. We purchased the extended Warranty for the couch as well. The wonderful thing about the 5 year extended warranty is if you end up not using the warranty then at the end of the 5 years you will receive that money back from Ashley. The customer service from Alfredo and Javon was exceptional. The only complaint is it is going to take 2 weeks to get the new chair and couch, but that is not Alfredo or Javon's fault. The recline portion of chair stopped working again 2 days after we ordered the new one and then one day later started working again. Thank goodness at this time it is working so my husband is able to sleep. Hopefully it will continue to work till the new one arrives. I would recommend Ashley to anyone. I also recommend if you purchase a couch or recliner with a electrical components purchase the extended warranty. read more

Don't buy from this store. Delivered my new sectional and damaged my walls. Cost me $400 to have contractor patch and paint. Ashley won't pay me a dime. Read the fine print and don't sign anything at delivery. They use an independent delivery company and workers are terrible. read more

I had the single worst purchasing experience I have ever had in my entire life. I will forever and always now strongly suggest friends, family and others in my network never ever purchase from Ashley in the future. Needed two sofa sets for our new home. Went in and had a lovely interaction with a sales rep. We settled on two sets. They were delivered. On delivery day we immediately noticed the one set was not going to work in our space. We told the delivery driver we did not want this couch and would like to return/exchange. He said we could not do that and if we wanted to we have to "sign and deal with the store". That didn't seem right (obviously), so while he was standing there we tried contacting customer service. As many other reviews state, we couldn't get hold of a live person. As we stood there trying to get hold of anyone, the driver becme increasingly frustrated and borderline aggressive. He shoved the i-pad in our face and said I'm not leaving until you sign. We were literally in the middle of our move and said fine, and signed. We'd go through the store as he said. Obviously this was a huge mistake--but also I didn't even feel safe- it was awful. That's when the real hell started. Store said too bad....you signed. It's your problem. We called multiple times a day to try to find someone who would listen. Store manager was very kind and appeared to have tried, but ultimately did nothing and didn't reach anyone. FINALLY my husband got a rep on the phone who listened to our experience and allowed an exchange. We went to the store and selected another couch. We were told it would be ready within a few days. Nope. Turns out it was on backorder and no one told us. We sat with the couch we didn't want in our new house for almost 2 months. 2 months. Oh! And we ordered an ottoman......that never came. We weren't charged for it, so that's good, but seriously the order wasn't even placed correctly. I can speak to quality of our basement sectional that is attached by what looks like ribbons....it moves constantly. I can't believe I'm learning this late in life how horrible Ashley Furniture is. Lesson learned. read more

Alfredo was very nice and patient to work with while I was trying to find the perfect chair for my living room. Im so glad I found one there. Thank you for a very nice experience~ read more

We stopped onto this Ashley Furniture location the other weekend to browse for some pieces for our new home and had such an unpleasant experience. The salesman was incredibly annoying, chatty and would barely leave us alone to discuss what we were looking at. He kept interjecting with random questions to fill the silence, leaving us with zero space to talk between the two of us. I regret not saying anything to him at the time. I get that they are trying to make a sale and form a relationship with the potential customer, but this was just simply obnoxious. It was very pushy and off putting. Even if we did want to purchase something, he wouldn't leave us alone for 2 minutes to discuss it. It was such an unfortunate experience. We won't plan to go back. read more

I didn't end up finding what I was looking for (my apartment is very small, so I was looking specifically for compact furniture) but the customer service was fantastic. Alfredo helped me quite a bit and was very friendly! read more

I am really disappointed with this Ashley homestore location I've purchased my furniture over 2 months ago was told due to COVID they are running behind but can get the furniture to me in 6 weeks. Well guess what? 6 weeks later , not even a phone call!! I call them, customer service people who e no idea!! I walk into store, they have no idea but send me home telling me they will look into it and call me back Guess what!! I call back After trying to call about 5 times , Linda answers. They can maybe get me furniture by end of month. Maybe!! So I ask her to tell me what furniture is available to give me right away!! She tells me she will call me back. Guess what!! No call back. Now I called yesterday and today!!! No answer!!! Just rings and drops the call. I've called 5 times today and 5 times yesterday No I've got to go into store to see what's going on!! WHAT KIND OF CUSTOMER SERVICE IS THIS!!! (Update) Went I yesterday and spoke with Joyce - store manager. Again they do not answer phone because Linda did not go in to work. I was advised that Linda worked 7 days in a row and she needed time off. But after reading these reviews she does not work on Tuesdays or Wednesday's. Sad to hear this company who has lots of sales people taking peoples orders and money!! Every day of the week, only had 1 person handling the process of the orders! This tells me all they care about is stealing customers money!! This is stealing because they don't care and will not do anything to give you the product that you purchased! Joyce actually told me she wished she can magically make my furniture appear!! Seriously!! What kind of manager says that??? What kind of business is this ?? Joyce promised me that Linda would be there today and she will make sure Linda gets my message and also the manager on duty today. I should get a call today after 1pm Guess what? No call!! They do not care. I called again 3 times. No answer. Just rings and you get disconnected. So I had to drive to store again! They have a sign at the counter telling you their is no management available. I still wait, a man comes out who claims to be another store manager. He tried to help but nothing he could do because Linda did not go in to work again. Again only Linda can help??? Still no furniture. Still no idea if I can ever get the furniture, an based on everyone's review I don't know if they will give me a refund?? I was told Linda will be in at 1030am tomorrow. Now I have to go in again!!! I just cannot believe this!!! Went in yesterday read more

Ashley Store - I think they put this sign out so that no ones comes around asking about their purchases! - Furniture Stores Near Me - Bolingbrook, Illinois

Did bought furniture set back on 03/07/2023. Table, chairs and 2 sofas. Order arrived later wrong, as the table was different color. Spent few days on the phone to get it fixed, few weeks after received a table in the preferred color, but damaged. Delivery guys made pictures upon the delivery of the damaged table and told me to keep it as they cannot help. Called multiple times to the Customer Service, without any luck. Every time they are telling that someone will reach you and nobody does. Got in touch with the store manager Berenice and salesman Tim, they are telling same thing that someone will suppose to call me. No call, no emails. Paid money and received damaged items. Spend over a month to get it resolved without any luck. Ridiculously bad service, nobody cares about you. DO NOT BUY nothing from them as they will even not pick up the phone from you as soon as you will pay and leave their store! read more

See all

As I've seen in other reviews, I wish I had seen existing reviews before visiting Ashley's store in Bolingbrook, IL. Wife and I visited the store and made a purchase of over $7,500. One of the items in the purchase was a floor rug. It was the only item that was "out of stock" and not available until February. Receipt of purchase lists scheduled deliver of rug with a date in early February. All other furniture items would arrive together on an earlier date. No worries we thought and we agreed, since the rug would arrive well before a large family gathering we are scheduling to hold in mid February. Well, the day after our furniture sans rug arrived, we received a call that the rug we ordered was delivered to the store but we had to pick it up. That was not part of the agreement and not what is noted on the sales order. We asked, since one of the furniture items delivered was slightly damaged and was already scheduled to be replaced by delivery in a few days, could the rug be delivered with it. CSR rep said, "great idea, let me check" and put us hold ... unfortunately, when she returned she stated the store Manager, Javon, said no, we had to come pick it up. Upset and rather confused we traveled to the store and met Javon. He stated, apathetically I might add, that our rug was there the whole time: it was the display rug on the floor that we saw when we made our selection, a rug visibly well traveled on with clearly visible worn spots, etc. While he offered a discount on the rug we thought out loud why would we want to purchase a worn rug along with all the other new items? We also noted to him why did your Assistant Manger Ash, and the sales rep that assisted us, Alfredo, allow us to go forward with ordering the rug and scheduling a delivery if the rug, with no explanation, was only available vis-a-vis the one on the floor? He had no explanation and simply stated he can either give us a discount and take it or we can cancel the order of the rug. Seeing this looked like a clear example of a 'bait and switch' to us and we were not at all interested in a used and worn rug we decided to cancel the order and went and purchased a floor rug elsewhere. We picked furniture along the rug based on our preference of how they all matched each other and fit in our home decor. Unfortunately, in the end, we were left with feeling used and had to make do due. What a shame. read more

Not good for me, service if you contact them, delivery with delays, bad luck broken dresser on the truck waiting for another, on the contract paid for delivery, the last was mirror won't carry it upstairs. Because on order bill paper Sheet said drop it off only. Very heavy mirror. I'm 77 years old to old for that. read more

I bought furniture here awhile ago, and have come to realize that the salesman I worked with lied to me. I asked them a direct question on whether or not the furniture was made out of real, solid wood. I was told that it was, multiple people were with me and can confirm this. I've since found out that this very expensive furniture is actually made out of "engineered" or "manufactured" wood that is nowhere near as durable. My furniture has cracked and warped in different sections over time revealing what's really underneath the surface. It's essentially a veneer over poorly made artificial wood. This was my first furniture buying experience so I did not know any better and trusted their word. This is extremely disappointing and dishonest behavior on their part. This unfortunately makes the furniture incredibly overpriced for its quality and I cannot recommend anyone to shop here. If you're going to take shortcuts on quality, the least you can do is be up front with customers who would have otherwise been willing to invest more on the real thing. read more

They took 30 minutes to attend me. And sold me the wrong couch. They repeatedly told me to buy the protection even though I didn't want it. The pick up instructions were very vague and scheduled me to pick up the couch at the warehouse on a day they are closed. read more

I am writing this review for two separate experiences & transactions we had with Ashley Furniture as a whole. Both furniture purchases were through the Bolingbrook, IL location. The staff at this location was friendly for both purchases but due to the warehouse, delivery and customer service experience, I will NOT be doing business with Ashley Furniture again. Their furniture is cheaply made- especially for the price. Their bedroom furniture is not a long term furniture choice and chips easily. Our bed frame was assembled without support beams. Once they've made the sale and you hand over your money, you're on your own. October 2018: We purchased and financed the Effie bedroom furniture set. We bought a queen bed frame with storage drawers underneath, two nightstands and a 6 drawer dresser. Our salesman we had during our experience were extremely nice and to the point. We knew exactly what we wanted and it was an easy process. We were told about the Ashley financing and incentives but we ended up using the Progressive Leasing service instead. Our salesman was not pushy about the Ashley financing and accepted that we were not interested. I was very impressed with their knowledge and explanations of the leasing vs financing through Ashley options. We were extremely happy until months later when we bought a new mattress from Ashley Furniture. Both of our backs were hurting so we bought a new mattress even though the current one was purchased in August of 2018 via another furniture store. My brother looked at our queen bed set because I complained that our mattress was sinking in already and wanted to get it all set up for our new mattress delivery. Turns out, our bed frame was missing critical assembly pieces per the manual I found online- SUPPORT BEAMS & 8 screws so the slats assembled were sliding and bent. I called Ashley as soon as we discovered this (months later) & experienced the worst customer service I've had in my entire my life (no exaggeration) via the corporate headquarters. I was extremely calm and explained the situation. I said we were missing pieces for our furniture and asked if the warehouse would have any parts we would be able to pick up. They diminished me and actually YELLED at me because it over a year later that we realized. They said why are you calling about this now, you should have known when they assembled it. There is a reason I paid for delivery and assembly service, I am trusting Ashley's brand to deliver the product I ordered and assemble it correctly. It was never brought to our attention at the time of delivery and assembly. Turns out, they hire out delivery / assembly service. The store manager couldn't help us after my customer service phone call, I was told it was out of their hands. We ended up buying our own parts and building a frame to support our mattress for about $40. 2nd April 2021: We purchased a Tempur-Pedic mattress. Our saleswoman was EXTREMELY helpful and informative. I know it's a sale at the end of the day but she really went above and beyond to make sure we were making the right choice for the price and explaining the different models and benefits. They offered a 90 no questions asked trial period for our mattress if we bought the $300 cooling cover for our Tempur-Pedic. I thought it was a lot at first but it was worth every penny spent and love the cover and mattress. I've had zero back pain since we switched to the new mattress. This time they were pushy with the Ashley financing. It was not 0% interest and we wanted to pay in full but they kept pushing it as well at the mattress department manager. Our delivery was scheduled on a Tuesday with window of 6 hours & I took off of work to be home. 15 minutes before the cutoff, I called for a status update. The mattress never made it on the truck for delivery. I understand mistakes happen and the transportation manager was extremely apologetic. We live about 10 miles from the distribution warehouse but they wanted to reschedule it for the following week. It was a mattress so it was urgent that we received our delivery ASAP. They delivered it first thing Thursday morning. I waited quite a while to post this review but after thinking on it, I wanted to inform other consumers that could be considering Ashley Furniture. I hope this review helps someone else make their final decision on furniture. read more

See all

My husband and I purchased a sectional couch, it was received a couple months later and after 1 month the seat cushions look like they've been used for years despite flipping them ALL THE TIME - no support at all. Also, if my husband and I sit in the same area, you hear wood creaking (I'm assuming not real wood) so I'm worried as to how this will hold up with 2 young children. We had never bought new furniture before but wanted to spend the money in anticipation of our second baby thinking that we were right to make a big purchase that would last. It has now been 2 months and even I (a young healthy person) have trouble getting off of the couch because I have to climb out of it with a newborn in my arms. They said this is not their issue and it is normal for a couch to wear out! 2 months!! I'm wishing I just saved money and bought someone's old couch online! Am I going to have to spend even more money to fill these cushions with more crappy filling? Frustrated and overwhelmed. read more

See all

I wish I could leave 0 stars. This store is absolutely horrible to work with. And whatever you do, DO NOT purchase their insurance coverage on your furniture. It is a complete rip off! I reported 2 stains at 1 time. (You have 30 days to report). One stain on 10/15 and one stain on 10/31. These were both reported on 11/4. If my math is right that is within the 30 days. They told me I needed to report each incident at separate times and now because there is 2 stains on the couch, it is considered accumulation and not covered. The customer service people keep repeating their-self. And they don't understand anything you try to explain. Awful awful awful awful. Go somewhere else, save yourself the headache. read more

This is mainly for Chris since I've been working with him for the past couple of months since moving from Vermont. For the amount of times we've shifted our order, he could've easily lost his patience. He did not (at least in his communication with me!), and I'm thankful for that. Our delivery was delayed, and we started looking elsewhere as we needed furniture badly. Chris did his best to expedite the delivery, and even though we could've gotten the other furniture (for less money) we went with him because he's been a rockstar. We live in Orland Park, but if we need furniture again, we will make the trek up to Bolingbrook because of his service. read more

Dining set delivered yesterday and notice that chairs rock back and forth due to having uneven legs. One leg is shorter than the other a 3 of 6 chairs. Immediately contacted Ashely furniture in which I was informed that after delivery, I have to go throught proper procedure to have 3rd party tech come to adjust. How do you adjust wooden chair legs? Technician schedule was unavailable as of today. Need to wait as Ashley will not stand behind products until technician reviews. Table top has a quarter size spot where stain is missing. read more

On November 14, 2021, My husband and I came into the Bolingbrook location excited to buy our first bedroom set purchase! I understand right now due to COVID-19 pandemic has impacted the supply chain for furniture, as well as delivery times are longer as listed on the copy of the receipt! We told the floor consultant that we will be moving due to military purposes in March and do they think that would be an issue on delivery, she absolutely not that it should be delivered by then since the Bolingbrook is a big distribution site. Us being young, this being our first adult purchase, and excited we decided to go for it! 1. Your floor consultant gave us a mattress protector that is worth $399 , then proceeded to tell us it was included since we were buying our mattress from the store. 2. Your consultant also made me feel like the only choice of payment was the Ashley card, until after she ran my credit and said oh there was another option, you could of done like a layaway type of deal. 3. She said I had to put something down so I ended up debating $478.00. Fast forward to two weeks ago. Kept calling and asking where our furniture was because we are leaving, and they said it wouldn't be delivered till the end of March or April if I was lucky. I asked to try and transfer the order to Arizona, since we have been waiting for a while, and that couldn't be done. My only choice was to cancel the order. I was just devastated and frustrated at this point. When I called to have the $478.00 refunded, they informed me that the mattress protector that I was told was included was why I wasn't going to get my refund back and the consultant lied. Ashley told me that even though its in the packaging and never taken out of the box I can't return it. If I would have known I was paying for it I would have never received it and took it out of the store. I am SO disappointed in Ashley Bolingbrook location. We ended up buying a mattress through Ashley in Arizona and it was delivered in three days to our new home. I understand you are a business and go after the almighty dollar, but your customers should come first. My hard earned money feels like it was stolen read more

I purchased a dining room set in April, and I still haven't received it. I was told it would be delivered in mid July. Then they said the first week in August. Then they said on the17th. Now they're saying the 20th. Unfortunately, I paid the entire bill. They have my money, but I still don't have my table. I asked to speak to a supervisor, but he was too busy to talk to me. I'm very disappointed in their lack of customer service. I will never buy from this store again. read more

Yesterday a chair was delivered to my home for me to assemble, they put the chair inside and left in a hurry. When my husband and I unwrapped the chair, screws were sticking out and the bottom was not put together. I called the customer service number immediately and was told I could not get my money back. Furthermore, I asked if they could come get the broken chair and they said no. I was told to call back today, a Saturday and they are closed, I fear I might be stuck with a 500 dollar chair that is broken. read more

See all

I understand delays, but I've been waiting since 7/12/21 for my Next-Gen DuraPella 3-Piece Dual Power Reclining Sectional. They've had use of my $3,800 for almost 9 months. The purchase order stated "6-8 weeks." Every month, I'm told it will be another month. It FINALLY sounded like a legitimate delivery date for 3/21, and just got a message it will be 4/21. It's always 10/21, 11/21, 12/21.... I'm always so excited thinking it will finally be here. I'd promised my existing furniture to someone moving into a new home, and now they also have no furniture. I think the worse thing is that for the first many months, we never received a call, and had to reach out ourselves. No one was answering their store phone. Then, they started giving us dates that came and went. I feel like they're giving away our set every time because we don't tend to be very assertive about it -- probably the squeaky wheels are being given ours to quiet them down. read more

Terrible customer service and lack of organization! I honestly don't understand how they're still in business. Please take your furniture needs to somewhere else. We purchased a sofa set only to be notified after they delivered half of it, that the rest of the couch was discontinued! NO ONE cared to inform us and we would've waited until November for a couch we bought in August to know that it was not being delivered. We found this out after we called to inquire on the estimated delivery date! They arranged a pickup and was supposed to credit our Ashley credit card for the returns "on the day of pickup" which was mid-October. November statement comes and still no credit! read more

WARNING DO NOT SHOP HERE POOR SERVICE If I could this store a -100 stars I would. The customer experience is absolutely terrible! 1. We order table chair and rugs and warranty 2. The table was on back ordered 3. Thus we decided not to wait 4. We canceled the table and kept all other items 5. The chairs came per LADY SALES REP stated we could pick up rug from warehouse 6. We were erroneously billed for the rug 7. THE LADY SALES REP rarely followed up. I had to I miss you status updates first on more than one occasion 8. The charge is on the card she requested THE LADY MANAGER to put in tickets with warehouse. Again THE LADY SALES REP does not follow but she does respond at times With snarkiness 9. We requested refund have yet to hear a status update. For Jump I was not feeling THE LADY SALES REP and I guess this is the reason why. Once the sale is closed really nothing more to do with customer. THE LADY SALES REP text responses are snarky ...am busy... WEL AM busy too... the fact i have to take time out my work schedule or weekend to call REGARD AN ERROR MADE BY YOUR COMPANY IS BEYOND RIDICULOUS IT IS crazy to tell the customer that your busy BUT YOU WASN'T TOO BUSY FOR THE CHEDDAR Then when I called the mainline and press option three I can never get through it just brings constantly and then hangs up without anyone answering the phone Oh Needless to say the rug was never Received after Saturday January 21 THE LADY MANAGER never followed up and the card is still billed falsely! A refund asap and warranty for free is needed. read more

Ashley furniture has the most horrible customer service. every time i call they want to say a supervisor will call me back. no one ever calls me back the store manager and sales person completely lie about furniture being in stock and being delivered within a timely manner yet there turns out to be nothing in stock. i will never buy ashley again read more

Do not buy your furniture from here- you will never get it. Worse customer service I have ever experienced! Waiting 6 weeks for my furniture and every time I call I get different answers why I don't have it. Have asked numerous times for call back never received and you can't speak to a manager. I have spent a fortune and have not gotten one piece of furniture just a lot of broken promises. read more

I bedroom furniture finally got delivered after a first attempt failed due to missing parts. We originally purchased the furniture on 3/5/23 and we had to wait for delivery which was on 3/21/23 but upon arrival furniture was missing a part or pieces. Due to a language barrier with the driver we didn't understand what he was saying and we refused delivery. Ashley initially wanted us to wait even longer for the replacement furniture to be delivered but with endless emails and the kindness of Lorenzo Ashley was able to schedule delivery for 3/25/23. We were glad to see the furniture arrived but unfortunately it arrived damaged. Driver phoned in damage and person on phone stated Ashley will call you within 2 days well needless to say we never received a call. I followed up and called Ashley's yesterday and basically got the same response, Ashley will call you within 2 days. I would not recommend shopping at Ashley's. Horrible experience to say the least. Total lack of customer service. read more

Ashley Store - Damage to lower headboard - Furniture Stores Near Me - Bolingbrook, Illinois

Horrible. Worst customer service ever. I've bought other things and no complaints but when something does go wrong....you won't get help. THANK GOD I did not buy all additional furniture when I was in there this weekend again. It's been TWO MONTHS since I got a defective bed in. Followed all instructions and called right away. Only solution was to have a tech come out and attempt to fix it but that was over a month out. Called endless times, asked to speak to supervisors to which they told me each time someone would call back and NOTHING. Well the 'fix' day finally came and guess what...no call no show. I call back...same thing all over. Here I am after 3 more calls this week and nothing. Still have a bed I am not using. No way to speak to a supervisor. Nobody to help other than tell me to email them pictures. The same pictures i've sent 3 times already. Oh and when I did think I might get someone that could help...they would disconnect the call. Never call back. I'm so over it. About to load up the bed and drop it at their store's doorstep and drive off. So disappointing. Had so much on my list I wanted to get from them. read more

I normally don't do reviews but..... I purchased a new bedroom set and new mattress from Dan (Manager) at the Bolingbrook store on 6/28/20 with a delivery date of 7/31/20. The actual experience in the store was fine. It is the experience of still trying to get what I ordered delivered. On 7/18 I received a text message stating that my order was going to be delayed until 8/19. Then on 7/28 I received an email telling me that my items were set to be delivered on 7/31 and to confirm. So before I confirmed, I decided to call and find out what was going on...well that took hours of continual calling and sitting on hold for 30-40 minutes at a time. The person I spoke with in delivery told me that all I was going to get a partial order which did not include the mattress....but that the mattress would be available along with a couple of the other items by 8/3/2020 so I rescheduled my order to be delivered until 8/5/2020 which I thought would ensure they would have what they said they were going to deliver and it gave me time to have someone pick up my old bedroom furniture (which I had done on 8/3)....well guess what nothing was delivered on 8/5 and now here I am on 8/21 still sleeping on the floor. I then again went through the exhausting task of trying to contact customer service and the only thing they told me was to contact the store. I told them that I have dialed the store's number multiple times but it is the same message as if I called the 1-800 number. They told me I needed to press #3 to get through to the store. Well what a treat that is, because the phone rings, no one answers and after 6 rings, it disconnects you. I finally, on 8/6, had to drive to the store to be able to speak to anyone. The person that is in the office at the store is off on Tuesdays & Wednesdays and no one else will answer the phones when she is not there. She very kindly assisted me, we set up another delivery date of 8/13 and that did not happen because somehow, the items that were ready the week before, they didn't have the following week, I was still going to get the bed frame and NO MATTRESS. Again I went through the same hassles as before and finally got a hold of the lady at the store and she checked again and she advised that there were truckloads received by Ashley and that everything should be ready and we scheduled yet another deliver date of 8/22. I then received a text message on 8/18 telling me that I would have to rescheduled until the following week (8/29). So, I again tried calling the store....but because it was Tuesday and Wednesday, NO ONE ANSWERED THE PHONE. So, again, I had to drive to the store on Thursday (8/20) just to talk to someone. Oh and while going to the store, I then received an email from Ashley confirming delivery for 8/22 with the delivery window time. When I arrived at the store on 8/20, the office person was there, but Dan the manager was not. She told me now what was available to deliver on 8/22 (which was different yet again) but still NO MATTRESS. I said what good is a bed without a mattress. I basically told them that I didn't care what they had to do, but I wanted the bed and mattress on Saturday, With that, she called Dan, the manager, and told him what was going on and what I had said. His reply was "well that is never going to fucking happen". I guess she shouldn't had him on speaker. She advised me that she forwarded him all of my information and that he would be in contact with me regarding the mattress. Still have not heard from him. I received another call from Ashley delivery telling me what pieces they were delivering on 8/22 and that there will not be a mattress and the pieces they are delivering are different than I was told by the store. So again, I spent hours calling the store to see why no one had contacted me and they never answered. I tried calling Corporate, no one answered and all of the phones just disconnect. I will never, never order from Ashley Furniture again and will definitely not recommend them to anyone and they will definitely hear about the poor customer service I have received. I don't understand how you can have my order one time, and another time the pieces are different. The only thing consistent has been a bed frame. I have never been so disappointed by any company that I have ordered from. Your sales personnel should know how long it will take to get items. They also should have known that it was going to be this difficult to get a mattress. I would have waited to buy a new one until a later time or not have gotten rid of mine. All I can hope for is that the when the furniture finally arrives that it is not as disappointing as this whole experience has been. You need to better train your customer service staff. They cannot or will not answer any questions. There only answer is I don't know, contact your store or contact corporate. Well GOOD LUCK with that. read more

Still waiting on our furniture for nearly 3 months. Not acceptable. After multiple promises on delivery dates and direct lying to our face. Absolutely terrible. Looking to cancel the order, too much drama. We now live in our new place and have yet to even be called. read more

Horrible horrible customer service!! Along with poorly made furniture. Have a damaged table that they refuse to replace and REFUSE to have anyone even look at it. It's not even a month old and the SECOND one we have had as the first set had broken chairs!!! Have spoke with customer service over 15 times and keep getting the run around. Went back to the store and the manager told us not his problem call customer service. We have an extended warranty that ASHLEY FURNITURE sold us and the warranty company says they won't cover as the table is still under the one year manufacturer warranty. NO-ONE will take responsibility for this damaged table that we have paid for!!! I have never been treated so horrible by customer service in my life and by the management at the Bolingbrook store is awful and rude. We have been told for over a week that someone from the actual store will call us and of course that has not happened. We have filed with the BBB at this point! All we wanted was a new table as this is the second damaged piece that they have sent us. We've been patient and nothing but nice and just wanted an exchange and the whole company had treated us like dirt. Only reason I even gave a star is because I couldn't post review without. Zero stars-SHAME ON YOU ASHLEY FURNITURE!! read more

Keylin and Eric were both great helping me pick out my furniture. I told them my budget and they helped me out, I didn't have to ask Keylin for a deal..she was already willing to give a discount because she seen that I really liked the set. Eric also showed me options that would be in my budget and those that weren't. They weren't very pushy at all, which I liked. They made me feel comfortable to leave and think about my purchase and come back to actually purchase. Store was clean and staffed, however I did notice everyone didn't greet me as I was walking through the showroom. Not that I'm princess Diana, but you never know if someone needs help. I'm giving 4/5 because I was told all I had to do was call to get a refund for my furniture insurance that I no longer needed. But when I called they told me I had to come in, but I didn't live in the area. Julie was very helpful with working with me to get my refund later even after I took it off the invoice. 4/5 also because I was told I wouldn't be able to find a foam mattress in my budget. But I actually went online and found a foam mattress exactly at my budget and I love it. But overall great service, I would recommend to others. read more

Customer service is non-existent. After making a sale, they cannot be reached to answer a question. I've been holding for over an hour with no response. I called the "we care" number to make a complaint, guess what??? No one picks up the phone! Worst customer service I've ever experienced! read more

Walked in disappointed about an issue with my current finance company and was about to walk out until we met Keyljn, Claudio & Amber! We actually made a purchase despite my insistence not too... Great customer service could turn a disappointment into a great compromise! Grateful to have met them read more

I purchased a couch and loveseat in June of 2022. Shortly after receiving both pieces, I noticed that the cushions for the loveseat were much more firm than the cushions for the couch. We called Ashley customer service and explained the difference and asked for new cushions for the couch that were the same density as the loveseat. New cushions were received and they were still very soft (when you sit on them, you sink into the couch, unlike the loveseat cushions which are much more firm). I went with my wife to the Bolingbrook Illinois store with a cushion from the couch and loveseat to show the staff the difference and our preference to have a more firm cushion for the couch. When we arrived at the store at around 2pm (we were the only customers in the store), we were greeted by the store manager, Claudio. We explained the situation with the cushions to Claudio and asked for assistance to get replacement cushions. We showed Claudio the cushion difference and he quickly said that the cushion for the loveseat was a "defect" (his exact words, not mine). I explained that it could not be a "defect" as there had to be quality assurance inspections when the pieces were made. Again, I asked for assistance (because I'm the customer) Claudio wrote down the customer service number on a sales flyer and said that there was nothing more that he could do. Claudio absolutely no interest in helping us remedy the issue. His dismissive attitude was unprofessional and dismissive As the sales manager representing Ashley Furniture, I would have expected more help from Claudio. He never offered to help us other than providing a customer service number. I have purchased multiple pieces of furniture from Ashley for the last 10 years. No more....Done. I'll figure this out myself. Thanks, Claudio. read more

Bought a coffee table in store in February, after half an hour of paperwork (? don't know why so much, I wasn't financing) was told its on back order will come in July. In to deep to walk at this point so okay. July 1st I call for status, after 20 min waiting for agent I get told can't find my order, finally15 minutes later they found the order and it had been cancelled in June because the table was discontinued? No one said anything or sent a refund, it was only because I called. So fine, he will issue a refund, it will take 7 - 10 days. two weeks later and nothing so I call. 20 minutes waiting for an agent, 20 minutes for them to find and evaluate my order, and refund was never submitted. They will submit and it will be 7 - 10 days. ;-( They are either a rip off, or they are just so disorganized on every front that they really should not be trusted with your business. read more

It I could give zero stars I would. Horrible customer service. Had to beg for my money back after returning not one, but two defective chairs. Run, don't walk away from this store! read more