We have been a customer of hearth and home for more than 20 years (2003). We have a fireplace…read moreinsert with decorative backplates and a decorative faceplate. This family owned business is the real deal. They value their customers and provide for each one as if they are family. We have had maintenance every year and are able to take pleasure in the product knowing they are invested in our satisfaction . We highly recommend this business . Also want to give a shout out to Jeff the service technician who has cared for us over most of these annual visits. He is great. Also you will recognize him from the picture in the mailer along with Darby( who does not make service calls!)

We wouldn't go anywhere but Hearth & Home for our fireplace installation and service. Their staff…read moreis always friendly and professional. Jeff was great.

Beautiful selection of flowers and indoor and outdoor tasty vegetables!!!…read more I did not require any service as I am a Master Gardener The value is there... if you are unable to get down on the ground and take care of planting your own seeds and weeding a garden or simply umwilling... it requires a great deal of time and effort I purchased these two beautiful plants myself as it is raining and I can repot them and plant them as indoor flowers and houseplants in the summer I should start a GoFundMe for my seeds and ceramic pots and watering can needs!

They have wonderful outdoor products, plants and decorative items…read more However, their customer service is horrendous! I was in need of a fountain cover and the one they told me would fit was about 5 times larger than I needed. They would not exchange it and strongly told me it would never fit back in the packaging so they couldn't resell it. I folded it right after trying it on my fountain and it easily fit correctly back in the package. He wouldn't listen or even look closely at the package. Was it perfect, no as the corners were a little folded, but did not look used. I tried to return it 2 days after I purchased it. Make sure you ensure your purchase will work for you, otherwise you are out of luck.

I have been going to this store for about two years now. I have had a lot of trouble with my pool…read morebeing green. With the assistance and advice of the employees, Rudy and Matt, I have had a problem free season. They are so helpful and patient. Thank you so much for your guidance.

Though the location is somewhat hidden and has a barren parking lot (with no customers), we'd…read morethought we'd look around for a fire pit and pool table accessories. We bought our pool table from this store approx. 30 years ago and are satisfied with its quality though it's seen better days. Inside the store looks pleasant. They have a nice selection of merchandise. They greeted us and David R. was the one who helped us find a model sufficient for us. He's knowledgable and engaged. I found something I liked, but he showed me a smaller model that actually fit our patio footprint. We agreed to it. He knocked a couple of hundred off because it had scratches on the top. And we were ecstatic. Careful! If you buy a floor model, it's 'As-Is' and it's noted on your sales receipt. Returnable within 30 days and still packaged they'll give you a full refund. We purchased it early August under these Terms. They helped us load it onto our pickup and we took it straight home not 7 mins. away. Though my gut told me to buy a propane tank and fire it up to see if it was working, we put it in the backyard on a rug and didn't buy a tank and try it until October 7th. You have to take the plastic wrap off to light it but it wouldn't stay lit. My husband, who is handy, looked underneath and found a broken wire to the Thermal Coupler. Argh! He quickly went back to the store, and of course, they nonchalantly said, there's nothing they could do. My husband was fuming, and after a little while, him threatening to return the unit for a full refund, someone found a part from another unit in the back. My husband came home, replaced the broken, and now it works. Otherwise, it would have been $800 wasted.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Very clean and serene, I bought a membership to return I feel this is a asset to Atlantaread more

I am sorry that I have to give such a bad review but I purchased a Bonsai from them about a month…read moreago, it did not do well. I followed the instructions and returned the plant to them in less than 30 days. No one called me back so I went back to the nursery 2 weeks after dropping it off. I was told the plant was dead, I asked for a replacement or refund which was refused. I was asked if I wanted the bonsai container back and I asked for it back. Really bad customer relations. I have purchased other bonsai from them and had them repot some. I will not go there again. Such a shame.

I've read some of the reviews prior to this place about the negative customer service and the one…read morething I could say is that I definitely was not greeted or felt welcomed by the staff. Overall, this store does feature such a huge variety of outdoor Landscaping items that I've been looking for. The problem with everything that I see and like is that nearly everything is overpriced. I absolutely enjoy how everything is categorized! I can also say that parking is a bit of a mess too especially when they have busy days. Regardless, this place is a treasure Trove of outdoor ideas if you want to spruce up your property.

I bought several pieces from here. I bought a dolphin mailbox holder that is about 5-5 1/2 feet…read moretall and a blue butterfly. I lost them sadly when I moved away.

I had a great experience at American freight considering i didn't realize I have one right down the…read morestreet from me since i just moved to a new town. I needed a dishwasher for my new place. I was familiar with the previous name Sears outlet but I didn't know this was American freight. I knew that the appliances may have a dent, scratch or damage but for the price it was worth it. I picked out one of the dishwashers where you could barely see the dent due to that part being enclosed inside of the cabinet . I couldn't believe the price was only 300 dollars I'm grateful i found this place and after many years of no dishwasher I finally have one. My kids are so excited they don't have to hand wash them any more. Not to forget the staff was very friendly and helpful the lady Angela i think that was her name was very sweet and the gentleman that loaded it into my daughter's SUV sorry don't know his name but was nice and got it in the car quickly by himself. I would definitely go back and refer friends and family there.

Rafael and Angela are the best to work with!!! This place is great I won't shop anywhere else for…read moreappliances and furniture!

This resale shop has such a wide variety of furniture, vintage pieces, and home decor. They do…read moreholidays so well and everything is fairly priced. They are helpful and knowledgeable, and the store is clean and easy to move through. Items are displayed well and then vendors do a greater job curating their booths.

Been a couple times and each time my wife has found a side table to purchase. People are friendly…read moreand overall the stuff there is priced fair. There's a solid variety of collectible items, vintage items, and antique items from furniture to "stuff".

Under construction! I would never rate based on a store working to improve aesthetics. I will…read morehowever rate this place based on the fact I saw furniture where the marble was glued together. Saw exact same piece discounted and then must of found broken piece and glued it on hoping no one would notice and then asked full price. Every cat food bowl was broken (every one). Construction guys who think they can sing at the top of their lungs at 2 pm and push their way through long line in a dirty tank top, to buy a soda. To end this magical trip the cashier threw my receipt on the counter. My daughter and I laughed because you can kiss my arse if u think I'm going to come back to this POS business!

It was my first time coming to this location. I usually go to the HomeGoods/Marshall's in Lombard…read more I like this location, it's less congested than the one in the mall. The one attached to the mall feels like a madhouse with the narrow aisles and big shopping carts. This one you have two different size shopping carts and it's more spacious. Parking lot is ample. The products are placed neatly on the shelves vs the other location. I do have to take off a star for customer service. We stood in line for a few minutes and most of the employees were just standing around talking. Only two were actually working. One stopped talking to check us out, by that time the line got longer. It's easier if they just clear the line instead of letting it build up.