We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

If I could give ZERO stars I would!!…read more DONT EVER BUY FURNITURE FROM HERE!! The customer service is horrible!! We purchased a recliner sectional about a year ago and need parts replaced. The Velcro on the back of the sofa meant for hiding the wire connections and keeping them protected is defective and doesn't stay intact. This led to electrical components no longer working and making the couch completely useless. Now we cannot recline any of the pieces. We purchased the "VIP protection plan" when we bought the couch. We were told by our sales person, Fikrat, that if anything is defective or breaks they will replace it with a new piece. We were also told that it will cover any type of defects or pet damage. Well that was a lie!! We filed a back at the beginning of September and it was immediately denied!! After fighting back and forth with customer service and servepro (the insurance company) we got them to agree and send one of their "certified technicians" out so they could evaluate. We were then ignored for awhile, no communication whatsoever about parts having to be ordered. When we called to follow up, we were told the parts had been ordered and they would let us know the ETA. Well they never did and we had to reach out again multiple times. I was told multiple times though multiple phone calls that they would get back in contact with me to update me and never once did they. We just kept being told, "the parts were ordered. We will call you back in a day or so to let you know the ETA" and then we would never receive a call back. Turns out the parts were never ordered until 10/31 (almost 2 months after the claim was filed) due to "confusion as to which parts needed to be ordered." However, was assured it was a "certified technician" that evaluated the couch so why such the confusion on what was needed to be ordered?! Their "VIP warranty experience is trash" now I'm being told that the parts to repair the sofa will not arrive to me until March of 2026!! Then I have to schedule an appointment for them to send someone out to repair it. So we're going to be going on probably 7+ months without having a working couch!! I've called servepro and Steinhafels customer service multiple times. The girl I spoke with yesterday was extremely rude and refused to let me speak with a manager!! The sales guy, Fikrat, completely ignores our attempts to reach out for assistance (he has read notifications on his texts and they are read and blatantly ignored). Do yourself a favor and save yourself from the headache, hassle and regret and go somewhere else. We paid over $6,000 for this sofa that was defective basically to begin with because of the Velcro issue!!

penny mustard's furniture's purchase was good, salesperson was helpful and knowledgeable ended up…read morepurchasing around 22k worth of furniture but at the final part of the purchase we also got a montage (mfs)premium complete protection plan for the amount of almost $900, what a complete waste of money we have had a couple of issues with the furniture; first it was a switch that failed for the recliners,took several months for them to figure out how to get the right switch but penny mustard themselves had to take the switch out of a showroom recliner after we had to contact (bbb).now as we are nearing the end of coverage all the backs of the couches have become wobbly and almost unsafe.we filled out all the forms necessary andtook multiple pictures to verify the issues-24 hours later we received a email from montage (mfs) that the issues are considered normal wear and tear??what a total rip-off of customer satisfaction!!!!! word of caution do not buy an extended warranty-it covers nothing!! a lot of wasted money! penny mustard has lost a good customer-

I love Penny Mustard. You get what you pay for ! I love my…read moreFuniture and customer service is also great.

Have been completely obsessed with this place for years. I probably shouldn't tell the yelp world…read moremy secret. Ha. I always find awesome pieces here- large and small and always great quality! If you're looking for something special or to furnish a rental Property quickly and easily this is the spot. I bought a brutalist armoire cabinet here for $400? and Its valued at $1000+ beautiful solid wood piece. This is a great spot to stop in and walk around- you never know what you will find!!

If you're looking for resale furniture in the Chicago area, it's almost essential you visit…read moreJubilee, both their Carol Stream and Lombard locations. They have the largest selection by far, and most of what they accept is in good condition. There's always something interesting in their collection, which at any time has handmade, vintage, collectible, and other unique items alongside more conventional ones. The more desirable vintage and antique items won't be cheap, but they'll be cheaper than at a curated vintage or antique furniture shop. Jubilee isn't a thrift store, and in some cases their prices can be a bit high. Everything is final sale, so there's an element of "buyer beware," like most resale shops. They put the brand name on the price tag if it's a selling point, but not so much for cheaper brands. Once I purchased an item here, and when I got home I found the label and saw it was made in China by a low-end furniture company. I never would have paid as much had I known, so I felt a bit duped. However I still wound up going back as I never found as much furniture I liked anywhere else. And for what it's worth, the item has held up. Most of their service is provided by volunteers, who are nice, but some are more knowledgeable than others. To sum up, it's not perfect, but in a retail landscape where most new furniture is either flimsy "manufactured wood" or ultra-expensive high end brands, Jubilee helps fill an important gap for affordable quality furniture.

We only came to browse around since we've never been here before. The store is big with a good…read moreamount of selection for mattresses, bed sets, couches, recliners, etc. I can't say too much since we didn't make a purchase.

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

Great experience all around from the moment we stepped in to the store to the moment the guys…read moredelivered. Will never buy furniture from a big box store again.

Best furniture store I have EVER been to! Everyone who works there are very helpful and kind!!!…read moreThey have a great selection of furniture for GREAT PRICES!!! I bought a sectional from them, which was great quality! They delivered and assembled the sectional very fast and carefully! I also ordered a mattress from them and they delivered it the next day! I'm so happy that I found them!!! I will definitely be coming back! Very happy customer! :)

This shop is out of business or they have moved. Drove over and it is empty. The phone has been…read moredisconnected.

What a gem a a place for high quality interesting furnishings. Amazing variety of stuff. This is…read morewhere Im seeing that timeless piece Im keeping forever

Dear Fellow Shoppers, think twice before buying your furniture at Toms Price Lincoln Park! Be sure…read moreto read your order receipt regarding their return/exchange policy because the manager, Delvin doesn't explain it very well! Trust me, shop any where else. Room & Board may be expensive, but has excellent customer service and Great return policy. After your furniture is delivered, you have 90 days to do a return. They come pick it up and give you a FULL refund. (cash or credit) NO store credit! They want you to be happy with what you brought.

I recently had a very good experience at Toms-Price Home in Bloomingdale. Shelley, my Design…read moreConsultant was super helpful, and the delivery crew did an excellent job bringing in my new furniture and taking away the old pieces. They were careful, professional, and made the whole process pleasant. One of the drawers on an accent chest I purchased had some damage, and someone at their shop was kind enough to fix it before delivery -- a really nice touch that was very much appreciated. Highly recommended!

The Furniture Recycler did a great job on my kitchen table and chairs ... the table was very well…read moreused and the chairs were falling apart. I even found two that had a different finish on them. He was able to match the finish on the chairs, I can't even tell which were the odd ones! The table and chairs were all taken apart and re-glued, so sturdy now! Just a joy to use! He sent me pictures when the table was stripped to confirm the color of finish I wanted. He completed the job when he said he would.

We received an antique table that was damaged during its move from Colorado. Greg was kind enough…read moreto take a look and suggest a repair we could manage at home. Efficient and excellent customer service. We will be sure to use him if the at home fix doesn't work for us. Thank you!

Spoke with the lady that owns the place, very nice lady. At first glance it didn't seem like they…read morehad a lot of stuff but then you realize they have two buildings behind there so they're actually is quite a bit of stuff. If you're in the area I would definitely recommend stopping in. Lots of smiles, no junk.

Nestled behind this quirky houred antique store in Westmont are small brick courtyards filled with…read morecharming antique garden accessories and seating. Well worth the visit to see the selection of garden furniture. It's seems to be unique to the area as I don't know of any other store with garden stuff like this. It isn''t stuff to find at Tuesday Morning but actual old iron and stone benches and tables and chairs, just delightful! The store itself is nice with a good selection of furniture, jewelry and smalls. I feel though that the prices are a bit high compared to other area stores, but it just might be the slight difference in quality and rarity of items compared to other stores. ( I'm not enough of a expert to know.) The store is packed so plan on a long visit.... in between the garden courtyards are more back buildings filled with less qulaity furniture and stuff. All together I think there are 3 buildings, and 2 courtyards. I also recommend not bringing your screaming kids- the aisles are quite narrow and stuff is piled high and one bad move of the elbow and I bet someone will be buying the things they break. Touch with your eyes, not with your hands!

Big Sean , yes that's his name, was awesome he helped us get the best value for what we were…read morelooking for.. He was very knowledgeable, and explained everything to in detail. We want to thank him for his service and his patience. I would recommend this store to everyone.

Big Sean was our contact/sales associate and was most patient and more than helpful in answering…read moreany questions we had. Knowledgeable in the topics brought up and a pleasure to work with. The entire team was great.