I loved Kirkland's as a store until my recent experience.
I went to the Bloomingdale store to pick up four matching dining room chairs. They were in box, and were supposed to be sea foam blue. When I got back to my Naperville house and opened the boxes, they were all mis-matched. So my husband took the chairs back to the Woodridge store and forgot to bring the original receipt. The manager, Jasemin, assisted him and exchanged the chairs for the correct ones. He then purchased a fifth chair in the same color, but since he didn't have the original receipt, she charged him full price. We had originally purchased for $64.99, and she charged him $79.99. I can understand why she did this though because he did not have the original receipt. So I called the store shortly after he went there to let them know I had the original receipt and I would bring it back to price match. Sarah, a store associate said that was fine and also agreed to apply a $25 coupon to the overall store purchase for all of our troubles. So the next day I drove to the store (mind you it's 10-15 miles from our house) to update the price and apply coupon. Upon arrival she informed me that she would not be able to help me because I didn't have the "exchange" receipt that she gave my husband. So I went back to get and came BACK to the store (fourth visit at this point) to fix the problem. Upon my final return, i was told that they would NOT price match and only apply my $25 coupon.
So keep in mind I have now driven a total of probably 60 miles between four visits, and the store manager would not price match even though I had all the receipts in front of her along with a $25 coupon.
I called corporate right after this experience and I am waiting to hear from the district manager as I type this.
Either way, it was disappointing and a shame that they could not assist us after all the trouble they put us through by not giving us the original merchandise we were supposed to get. All Jasemin had to do was price match the fifth chair we were purchasing and then apply a $25 coupon I had. Seems simple, and the right thing to do... but she didn't think so. read more