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    Ashley Store + Outlet

    1.5 (120 reviews)
    Open 10:00 am - 9:00 pm

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    Living room set
    Aaron R.

    Went to Ashley in Romeoville and nothing but good luck and had a Great salesman Jesus ! Orderd our furniture and received earlier than promised. Next we found a great table set and dining room table with lamps , He helped us and got us a Great price on all our stuff ! We will definitely shop here and send friends. Great service and products !

    John C.

    Update to previous review. I was told they contacted me directly to fix the problem. Still got nothing. Next step is small claims court.

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    3 years ago

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    Ashley H.

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    1 year ago

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    1 year ago

    Terrible Service and i got over charged and now no one is picking up the call at the store. Please save your money and go some place else

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Don't EVER get the warranty. The warranty is crap. They will find a way not to give it to you. Seriously, buyer beware.

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    4 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    5 years ago

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    5 years ago

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    Ashley H.

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    2 years ago

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    5 years ago

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    Ashley H.

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    3 years ago

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    3 years ago

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    Ashley H.

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    2 years ago

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    5 years ago

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    6 years ago

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    Ashley H.

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    4 years ago

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    Ashley H.

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    4 years ago

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    Ashley H.

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    7 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    4 years ago

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    Ashley H.

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    5 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    3 years ago

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    Ashley H.

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    6 years ago

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    5 years ago

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    5 years ago

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    Ashley H.

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    3 years ago

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    5 years ago

    Placed ordered in September for sectional and kitchen table. Now it's March and not one single phone call or email on delivery status.

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    Ashley H.

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    7 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 3

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    Review Highlights - Ashley Store + Outlet

    Marina, our consultant from the Romeoville location, has helped us through the entire furniture buying process.

    Mentioned in 2 reviews

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    (154 reviews)

    $$$

    Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.

    All around poor experience... Starting with the back end of this transaction: I picked up a table…read more& chairs yesterday at Bob's warehouse in Shorewood. I drove back to my rental property where this would be used and assembled the table and chairs (as much as I could). When I finished with the table, I noted a large scratch and secondary, small scratch (too pics). Then, the two chairs had 3 left legs and 1 right leg (!). I reported these issues this a.m. via chat, which took well over 20 minutes. I gave up and called. A gentleman at their customer service center was able to send a replacement chair via Fed-Ex (5-8 days). That said, he indicated that I had to text pictures (not online or via call) to report the scratches. So, I was moving on to my 3rd method of contact for the day. I texted pics to the number provided, and ended up texting with the same person from the online chat. I was told I'd need to return the table at the warehouse (40 minutes away) and pick up a new table (borrowing a truck again). Their QC is apparently awful. This is what you get for "cheap" furniture. I'm currently texting with a rep who is telling me there's really nothing they can do and that I needed to open all the boxes while on the ramp (there was a car behind me impatiently waiting). Also, they ask for signature the moment the boxes are placed in your car-- there is no opportunity given for inspection upon pickup. More important, we all know that we simply expect orders to be right in the first place. I've ordered so much furniture in my life and really, I can't remember ever having an issue. The pick-up at the warehouse also wasn't smooth-- the address provided in communication send you to the truck entrance-- not a big deal, but you have to back-track 3/4 mile. Then, I was sent to the loading dock to pick up and I waited almost 10 minutes before anyone opened the door. I called (no other way to contact) and was told the dock staff was occupied (I wasn't told that 10 minutes prior when I checked in at their offices on the other side of the facility). Even the shopping experience wasn't great. I had a sales staffer that had approached upon entry and when I later approached her (after looking around the store for a few minutes), I was swarmed by 3 other sales employees. Does this tend to happen at other stores? Absolutely. That said, it usually isn't to this extent. It is hard to explain, but it reeked of an unprofessional environment. Update: I just ended this issue after over 90 minutes devoted to the this issue. They "agreed" to send the table to me... but, what an ordeal. Texting is not a reasonable method for handling anymore more than the most simplistic issue. Chats/text-based "customer service" is for when you really don't care about your customers. My advice? Go elsewhere

    Ashley Store + Outlet - furniture - Updated May 2026

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