We are new to the area from New York and we needed a lot .. living room furniture dining room and kitchen table Our salesperson Olga was phenomenal seriously incredibly helpful great advice never pushed us to buy anything gave us amazing suggestions options made the whole process so much easier we took up so much of her time and appreciated her patience we are very happy and cannot wait to get all our new furniture I'll post pictures once we get everything very excited this is a big deal for us we've been saving for years for this and she made it so much easier than it could have been was so thankful for her and the really well priced quality products that they sell. And I will definitely be back to check out the even better deals they offer on their clearance items and showroom pieces that they sell an incredible discount So far our experience has been exceptional and again Olga ask for her she goes above and beyond she's great Though I am sure all the sales people are great we were just very lucky to get Olga Denise/Boynton Beach read more

The most horrible customer service and delivery you can imagine from a business. Don't ever pay $40 delivery fee because the driver will try to bring in dirty dally cart into your house, and when I asked can he help me move the furnitures inside, he said, technically I am only supposed to leave it at your front door. Stood there watching me carry my furniture inside on my own. Also I would have never agreed to pay $40 delivery fee and would have preferred picking them up myself from the warehouse but one of the night stand was not available for pickup. I won't make emotional statement and say that I won't ever shop here again because there aren't more options for furniture stores. But I do want to make clear that the customer service is horrible every single time. City furniture and Ashley furniture (sister company), they don't care about customers. Once they make the sale, you are on your own. No refunds for damaged couch, no refunds or store credit for being lied to by the sales rep about couch covers being able to be removed for machine safe wash. Anyway if I were you be very careful and read all the fine print. Don't let their smiling faces fool you, once you walk away after purchasing, good luck with their customer service should you have any issues or questions. read more

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I came in with a particular vision for my new home. I was so overwhelmed with everything. I am SOOOO grateful for Brittney, I think her last name was Thomas? she was incredible!!!! She was extremely knowledgable about the sets and made it very easy for me to narrow down my options. I recommend everyone ask for her if you're shopping. she really is delightful!! read more

Juan was super helpful and assisted our family in purchasing furniture for two rooms! We went for the Presidents' Day sale and had a very smooth experience. Great prices & Juan was very knowledgeable and kind to us. They do not have every color in the showroom, but they customized colors, verified measurements and prices all without having to go back and forth to their location. We highly recommend them and can't wait for our furniture to be delivered tomorrow. read more

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I bought a dining room and table and chairs and spent $1,900. I bought the warranty/protection plan on it and there was damage to the table, so I made a claim. Someone came out and said I'd be getting a new table, so I was happy. Then I got a call that our claim was denied and it's not damage from food/water but yet it was damaged from food and the technician who came out even agreed. I have made several calls to try to get this fixed and no one was helpful. I got an in store credit check for my "money back" for the warranty. I can only use it in store, and a store that's 4 hours away from me! I called customer service (again) they said someone in sales at the store would call me but nothing. I'm sorry but this experience has been the worst and I will never buy furniture from here again. read more

I bought a couch in June 2024 it is falling apart and frying, and Ashley furniture will not do anything about it. I am under warranty and I'm very upset and as far as I'm concerned, I will never shop with them again. read more

My husband and I went to look for new bedroom furniture.We walked the entire store and the adjoining City Furniture store and NOT A SINGLE SALES ASSOCIATE greeted us nor offered us any assistance. We walked past several associates just sitting around.As we were leaving 2 sales associates were standing by the door and still no acknowledgement by them as we exited the store.We received better service at the store location in Sunrise. read more

I lean towards modern pieces and clean lines. Ashley Furniture leans towards a more traditional look. Some of their pieces are really beautiful, just not the look I am going after. I was let down in City Furniture so I walked over to the other side of the store to see what Ashley offers. Both stores are housed in one building & they consider themselves to be "sister" stores. In my opinion Ashley is the nicer of the two. Luckily I met Sal & she is the friendliest, non pushy sales associate I have ever dealt with. I didn't make a purchase and she knew I was looking for a contemporary look, yet she still spent time with me & gave me some great ideas. While we were discussing mattresses, she mentioned Hope To Dream. I didn't remember everything she said, so I called the store a few minutes ago to get the details. With my OCD, it's important for me to stick with the facts. Of course I also checked out the website, just to confirm. Ashley has their own foundation & it's called Hope To Dream. They believe that every child should have a bed to call their own. So far they have delivered over 50K beds to children and their families. A portion of each mattress purchase goes towards Hope To Dream. They only have three qualifications. The child must be nominated, the family must have a very low income & the child must be between the ages of 3 & 16. Just go on their website to nominate a child, it's that easy. Excellent customer service from Sal in addition to giving back to the community through their Hope To Dream program gets five stars from me. read more

Ashley Store - Furniture Stores Near Me - Boca Raton, Florida

Don't buy anything from here!!! Very bad experience!!! Or set dining table and have to wait for month a half and end up send the vase and the top not matching. Canot install and now another month keep quiet and furniture cannot use. And we try to contact to take it back. We don't want it anymore and company keep quiet. Even we try to report credit card company to dispute. Cause we cannot use dining table. And still keep charging so. DONOT BUY ANY STUFF !!! From here!! And bad quality even coffee table 2 weeks already have spot. read more

Ashley Home Store is filled with medium priced beautiful furniture for your home. They also have outdoor furniture, lamps, tables and accessories. The salesman was very nice and showed me a lot of nice furniture on sale at extremely reasonable prices. My wife, Diane and I found the perfect living room set. They also have bedroom sets, and dining room groups. Everything you need for your home is for sale at Ashley. It was a very pleasant experience shopping at Ashley. read more

Ashley Store - Furniture Stores Near Me - Boca Raton, Florida

The delivery team appeared to be professional - however, they left styrofoam on my carpet, damaged my wall (because they failed to use blankets as any reputable mover would do) by hitting it with the metal part of the footboard - tearing a chunk of drywall and coats of paint out of the wall and then acted like they didn't do it - even said to the call center "If we did it" - when you hit the wall you both looked back at the damage done! Left smudge prints on my wall - not small marks but hand sized smudge prints Upon setting up the bed, they finagled the underbed leg support - put it at an angle because the slats to the bed somehow rubbed up against one of the drawers. THEN the second drawer was installed with cracks in the wood. All of this was reported to the appropriate departments. However, it took multiple calls to get someone to schedule an appointment to have someone come out to repair the bed. THEN I receive a replacement drawer that I cannot use because all of the hardware from the original has to be removed and drilled into the new drawer. I have no idea who to call to do this. I also called their customer support number twice today. The first time my call went unanswered for 17 minutes - so I hung up. I called back and decided to stay on the phone until someone answered. I was on hold for 47 minutes before someone answered. Then I had to be transferred to the "In-Home Damage" department and put on hold again. No one answered. So after about 9 minutes, the original customer service agent comes back on to tell me that they can give me a check for $95 or an in-store credit of $115 in response to damaging my wall. So wait, $95 does not cover the amount of time I have sat on-hold just to speak to someone, nor the time it will take for me to find a reputable person who can properly fix the dry wall and paint it without the damage/fix looking obvious. I WISH I could include photos... read more

I went sofa shopping two weeks ago to find a new sofa for my new apartment. I was pleased with the service at the actual store. The salesman was patient and thorough and got me the best deal. However, when it was time to receive the delivery, the delivery men attempted ONCE to get the sofa through the door before throwing their hands up and saying "it's not going ti fit." I had to return the sofa I loved, go back to the store, find a new one, and now I have to wait another month before the next one is delivered. I'm very frustrated and found the whole thing to be a huge inconvenience. read more

We always try to comeback to Ashley to give our business but today is really the most disappointing experience we ever had. We came to purchase bedroom set and we still did even after the crappy experience. But when the time we need to address the issue regarding the sofa we just bought in March (less than a year ago) we were told that we didnt have protection or whatever they call it; so we decided to just buy a new set of sofa (which is actually more expensive), a new center table and a new rug from them again. Even it means that we just need to throw a way a very crappy sofa we bought from them that is not even a year old. But the only thing we asked if the delivery men can help us bring the old sofa outside so the garbage truck can pick it up the next day. But we were answered with "that is not our problem" attitude from the salesperson. Even though I told her that we are willing to pay extra for that simple job. She even told me to just call the customer care flat straight (whatever right?), even if I ask her if she can ask someone that can help us. First of all, it is not our fault that they sold us a crappy sofa that looks like it has already been used for 10 years eventhough it is actually just a less than year old. Second, I am expecting you guys are a big company and should know by now that a lot of people still have their old furniture at home that needs help to be replaced, not all people are first time buyers that their home is totally empty. At least, be considerate and helpful with dispensing their old furniture especially if they bought it from you as well with hefty amount of money. Also, there are people who are willing to pay for convenience and you should give that option to them. So we just ended up leaving without the living room set. But, I guess the salesperson is not too motivated to make more sales which is fine with us. We will just bring our business elsewhere. read more

Went here around 12 on Monday and stay looking for a specific storage bed for 30 mins, no one even bothered to help me. read more

Ashley Store - Furniture Stores Near Me - Boca Raton, Florida

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Do NOT shop here. I had a bookcase delivered today, scratch marks all over it. Looks like I got it from a garage sale... read more

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Ordered living room furniture for my son who was going away to college in November. The sofa was delivered and they never installed a leg in the center of the sofa, a part critical for structural integrity. I am certain the sofa is now damaged and the escalation specialist won't replace it even though it was delivered defective. We spent an hour speaking to someone weeks ago that was supposed to send us out the leg we haven't received to date. That issue is still unresolved. On the same day we scheduled to have a rep come out and see about the chair that was delivered with a metal corner structure unsoldered. Today the company sent out a claim department representative that said the damage is a manufacturer defect and suggested we have it fixed ourselves because it will probably take another six months to replace. Can you imagine? Well, at least he was honest! I contacted the customer service department and they connected me to someone in the "corporate customer care department". She said they had no record of any service visit! And now the chair is on back order, again! So, because they failed to ship me the missing leg for the sofa they are insisting that I send a photo of the missing part so they can clarify what it is they need to send me? Can you believe it? And we are still waiting for the side table on back order! I refuse to continue to call a department ironically called "Corporate Customer Care" that provides everything but customer care. I ordered this furniture six months ago! No one in their customer care department care about their customers. read more

DO NOT GET SCAMMED INTO BUYING A WARRANTY! It is a total scam. I submitted a claim that is clearly covered in the warranty and now I'm being told that it is from water damage therefore not covered. This was after they said it was normal wear and tear that was also not covered. Basically they will make up a reason to NOT cover abnormal damage. Does this look normal to you after 8 months?? read more

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City furniture BUYERS BEWARE ...complete nightmare ....premiere delivery means dumps furniture ...doesn't unwrap ...my house was full of packaging after 2 hours of unwrapping and inspecting cause they give you call after delivery telling you you have 24 hours to inspect ...delivered 6 chairs and a "half of table " ....then just try to report a damage ....NO CUSTOMER SERVICE ....I was in tears after 4 hours ...then supposedly corporate called apologized and said they would handle in 24 hours ...it's 5 days later and nothing ...please don't buy from them ...I'm stuck with damaged furniture and nobody to help !!!! Read their reviews on Facebook ...all the same ! Terrible delivery terrible customer service read more

Like many others, incredibly upset with service, lack of care, and delivery of this table. It was broken. I'm not talking a few scratches. I'm talking BROKEN. Nails and hardware are all over my living room. read more

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I got a Couch/Recliner and as soon as it got delivered I knew it was not good for us. I contacted our Sales Representative in less than 24hrs and asked for a restocking/reselection. The paperwork said I was allowed to do so. They shot me down on the Customer Service phone line. Gave me a very hard time and made me come back to the store to spend hours trying to do what the paperwork said I was entitled to do. The paperwork said I had to pay a restocking fee of $99 but they charged me more than $200. After was finally done, I was paired with a very nice salesman that was on his way out whose working tablet was about to die as he kept stating. I took him straight to the model I wanted and told him the exact configuration I needed but he said that I was wrong, that his tablet told him that option did not exist and left me with 2 options. One was Avery dark color that I did not want at all and the other one was the Ashley version of lower quality. I had to go with that one because it had exactly the set up I needed it and the color and material were acceptable. I tried it and sat on it and it felt fine. After total disregard of scheduling the 2nd couch got delivered. The Interior came ripped up, and it felt rock solid hard when sitting down. The driver called Customer Service. They said that a tech was being sent in a couple of days to fix the interior linen and that the sensation was normal until the material decompress after delivery. Nothing to worry about!. When the tech showed up he fixed the ripped fabric and said that the rock solid was not going away because that's how it's done. Nothing to do with the one shown on the store. Also told me that the one I wanted DOES exist and that the sales man was probably trying to push the Ashley model instead of the City Firniture model that is more expensive because he was an Ashley's salesman. When I called Customer Service back they shot me down even quicker and told me that they already gave me the "courtesy" of restocking/reselecting once, they did not care whose fault it was or that I was lied to, they just do not have the option to select on their systems and that was it. I have called so many times after, I went to the store again and spent hours on the phone right there, I have opened a claim with the BBB but they just do not care. I have been left with a couch that I can't even sit on to watch Tv unless I sit on a pillow. That's how bad it is!!!!! All that I wanted was to give them more money by getting a more expensive model, I'm willing to sign a waver if they let me change it but they just DO NOT CARE AT ALL!!!! read more

Absolutely DO NOT BUY furniture from Ashley. I used to like and buy from Ashley until this last time when I bought a recliner and was delivered broken. Remember this was there Memorial Day sale 2021. I called and complained it was a hassle to get the recliner replaced. guess what this recliner is broke now. This furniture I bought is only 9 months old. I repeat DO NOT BUY FROM ASHLEY. Right now I need to buy a recliner again because Ashley poor poor poor customer service. You have been warned because this same thing could happen to you! read more

The worst customer experience ever having. They do nothing to help the customer for returning an item that was not right. They certainly will never have my business again. didnt even want to leave one star. it was not deserved. read more

Came in with a 50k budget to get patio and living room redone and none of the employees seemed like they wanted to help me at all. Walked around for an hour walking past employees and they would just look away not make eye contact and pretend to be doing something. Not any eye contact from any employee in the whole building. When I did ask they were rude and quick to lead me to an area then flea like they had something better to do. Sure I look young but that's no way to treat customers. They need to hire some real salesmen. read more

Never ever shop at this store or this Fucking company as a hole it is horrible they send you broken busted furniture and then you send it back and they refuse to give you a refund without a horrible runaround first it is the worst company with the worst product just go to rooms to go instead like I did the stuff they got there is amazing and much better Fucking customer service the customer service is shockingly bad I had a blow out with them In front of many people fuck this shit store read more

Want to make your buying experience the most painful, frustrating and downright annoying experience ever? Well then come to this Ashley Home Store! Went with my GF to use a voucher we received from a previous purchase. The voucher was for not making a claim for repair on furniture that my grandmother, who lives in Mississippi and is 92 yrs old (important for later in story), purchased for us. The voucher is for $122. We go on a Saturday afternoon and it is dead as a door nail. Should've made note of that. We walk in and of course are greeted by a small throng of salespeople looking to "help" us. We explain we are just going to look and they leave us alone. We settle for a picture that is priced at $150 and some candle holders that are $30. We make it painfully clear to call us and we repeat the number to call several times. They tell us "No problem." We use the voucher and pay the remaining balance and the saleswoman tells us that "we will call you in 2-3 days when the picture comes in and you can pick it up." Sounds easy! HAHAHAHAH! Not so. Three days later we call and we are told we "were supposed to get it from the warehouse." We state we were told no such thing but the person on the phone is insistent that we were, even though this dipstick wasn't there. Eventually it gets smoothed out and we are told they will again call us when the picture arrives in store. A few days later, I call my mother to just talk and she tells me she can't talk because she is trying to figure out who has purchased something fraudulently under my grandmother's Ashley account. You see the stupidity pattern? They called this woman MULTIPLE TIMES and had her frantic. I told my mother what was going on and she was livid. What makes it even more ridiculous is that WE HAD SPOKEN TO ASHLEY THE DAY BEFORE THEY CALLED MY GRANDMOTHER so there was no damn reason for them to call her. We STILL don't have the stupid picture as we were mistold the dimensions and couldn't get it in the vehicle we drove to get it the other day. If my GF didn't really want the picture I would just cancel the whole stupid thing and get the money back and say screw the $122 voucher. It will be a long time before I return to ANY of the Ashley stores. So incompetent. read more

The worst experience I ever had. I purchased from them before and the delivery sucks but this is beyond. The manager and salesperson should think about the fact they are in customer service. I would avoid this store even if they have a sale it is not worth the rudeness and hassles read more

It's very expensive, and things usually come very dirty once delivered. I had to make two claims

First time in the store, lovely, affordable furniture. Our salesman, Bobbie, was very attentive & took his time with us. We ordered a twin bedroom set, attractive. & reasonable priced! read more

Ashley Store - Furniture Stores Near Me - Boca Raton, Florida

It was a good experience with lots of selection. We just went to look around and found a few things we liked for really good prices. The only downside was the couch we loved wouldn't get in until January which is crazy. I have a feeling it's out of their control. But besides that they had good selection. I can't speak on the quality of the pieces since we didn't purchase anything but if we do, I'll come back and update my review with that information. read more

Ashley Furniture HomeStore - South Florida EPIC FAIL Thanks for the great customer service follow up yesterday, NOT!!! This so called leather couch started peeling three months after delivery and after ten calls, countless emails, and nine months of run around this STILL has not been resolved. DO NOT BUY ANYTHING FROM THEM THEY WILL LEAVE YOU HIGH AND DRY. #epic fail #worst customer service, EVER!!! This is supposed to be full leather, not latherette, not rich corinthian leather, not vinyl...so tell me, if I have never seen cows peel, just what kind of material is THIS "leather" made of? read more

Ashley Store - so tell me, if I have never seen cows peel, just what kind of material is THIS "leather" made of? - Furniture Stores Near Me - Boca Raton, Florida

I purchased the Hallenberg 2 piece sectional sofa back on 6/28/20. I paid over 1,000 dollars CASH for the sofa. They were delivered on 7/13/20. The sofa came defective. I realized the sofa was defective on 7/16/20 when I went to remove the tag that was hanging from the armrest. I immediately called Ashleys Furniture to request they replace it. They told me due to COVID the sofa was not available to be replaced until 8/20/20. On 8/19/20 a representative called me and told me that unfortunately due to COVID they will not be able to come replace the left love seat until 8/23/20. On 8/22/20 another representative called me and told me unfortunately due to COVID they have to reschedule the date to 9/2/20. On 9/2/20 I receive a call a representative named CHANEL, who apologized to me saying that due to COVID they have to reschedule the delivery date to 9/5/20. I asked her to please verify with her superiors that they are going to deliver my sofa on 9/5/20, because I am an essential worker and I will have to take that day off from the hospital. She ensured that it was going to be delivered on 9/5/20 and that somebody was going to contact me the day of delivery and provide me with the "delivery window time". On 9/5/20 I waited until 12:30 pm and did not receive a call from Ashleys Furniture. I called them to question the time they were going to arrive. The employee named John ID #55 apologized and told me that the sofa was not going to be delivered once again due to COVID and that the next date of availability was going to be October 20th. I asked to speak to the district manager and he said he could not provide me with neither an email nor a phone number to contact her. He told me the director of operations name is Laura Hoehne and the best way to contact her is via mail. He told me the address where I can send her the letter is 6701 North Haitus Rd, Tamarac, FL, 33321. I mailed her a letter on 9/7/20 and I have not received neither a phone call nor a email from her. I called Ashleys Furniture (Boca Raton Location) again on 9/20/20, I spoke with another representative named Leonardo who guaranteed that the sofa was now going to be replaced on Sunday 9/27/20. I specifically told him that I have heard that plenty of times before and I want to confirm this with his manager. His response was that his manager is going to tell me the same thing he is. And OF COURSE, it was yet another lie. The last person I spoke with was a woman named ELLEN who apologized to me and told me that as of now they do not have a set date to replace my sofas due to COVID. This is now FIVE different times that this company tells me they are going to deliver my sofas, and they dont due to COVID. I am a front-liner at one of the busiest Trauma Level ONE hospitals in South Florida. I understand that covid has put a halt to many things, HOWEVER, that does NOT excuse the unprofessionalism on this company's behalf! I even took a day OFF expecting their arrival, and they did not even have the decency to call me and inform me that they changed the date of delivery. This makes me believe that they take me as a joke, and I am going to contact Consumers Affairs. I NO LONGER WANT THE SOFA. I WANT MY MONEY REFUNDED IMMEDIATELY! This is NOT how you treat your loyal customers!!! In fact, i purchased my bedroom set from EL DORADO FURNITURE and did not have a single issue, so to whomever is reading this- please save yourself the aggravation and frustration and go to EL DORADO FURNITURE instead!! Ashleys Furniture- you are a HUGE disappointment and Once again, I am going to contact consumers affairs and see if your COVID excuse will work for you then! SINCERELY, ASHLEY SANTOS read more

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Ft. Lauderdale, Fla. On N. Federal Hwy, location. May 26, 2021 we spoke to Breann in the Customer Care Department today because we needed an updated Certificate of Insurance (COI) for delivery of furniture in our building. She is an asset to their organization. She asked us to hold on the phone while she contacted our buildings management office to ensure the undated COI was sent over. There should be more Customer Care Reps. like Breann, she really cares about customer service, and should be commended for a job well done. Now just hoping the delivery of furniture goes smoothly. Here is the UPDATE May 27th. The delivery team Shannon and Anthony were GREAT! They took great care in handling the furniture to the apt and were very respectful. I just hope all future furniture deliveries go that smoothly. We would think about purchasing from Ashley again in the future if needed. We are just happy to have had a good experience. Also, the Sales Rep. Ronnie Smith was a pleasure to work with. My only issue with Ashley Furniture is that we ended up "paying" the extra charge for delivery and unpacking of the furniture in the apt. FREE DELIVERY to Ashley means, they deliver the furniture to your residence, but you have to carry it inside and unpack it yourself. So, if you lived in a Condo on the 22nd floor, it is your responsibility to put it in the elevator, carry it to your apt and unpack it. How CRAZY is that, I remember a time when FREE DELIVERY meant the company would deliver the furniture to your unit & unpack it at "no" extra charge. Anything to make an extra buck off the consumers. So, before you sign the contract make sure you don't assume the furniture will be delivered FREE! read more

This store is a disgrace. I will be contacting BBB next . I purchased a table Saturday. I was given a window of delivery from 10-3 pm today only to be called a few minutes ago from the WORST SALES rep Doovenson to tell me " I don't know how to say this but we sold your table to another customer , that picked it up last night " come back and pick another table as this one is out . Are you KIDDING ME ????? 4 days to figure out you sold me an already sold table. When asked what are you gonna do to redeem this horrible mistake - he did not know. This is awful !!!! The store has the worst management, personnel I have ever encountered. They just lost 10 k furniture sale !!!! read more

I wish we would have read the Yelp reviews before spending thousands of dollars at Ashley Furniture. We paid $150+ for "NEXT DAY" delivery and setup service. Although we are only 3 miles away, our delivery was postponed twice. Our furniture was delivered 6 days later. Upon inspection of their "installation" of my young daughter's bunk bed, I noticed that there were many screws missing from the slats which hold the top mattress. However, there was one screw that stood out. It was the one that was obviously not part of the original equipment from the manufacturer. It was aiming downward toward my 6 year old's mattress, 2" long, very sharp and very dangerous. This level of service is completely unacceptable. read more

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After posting this review, I received great customer service from City Furniture's social media department. They checked in and followed up multiple times regarding the services. They sent someone over to fix my couch without a service fee that they usually charge. He came over and sewed my couch. read more

Do not buy from Ashley Furniture! The queen size bed I ordered arrived with a broken aid rail and I has to wait another week to get the replacement. Now the replacement arrives and the foot board is crack. I called and sent pictures. I called them today and they want to offer me a store credit to keep the broken bed WTF. So now the customer supervisor Ivan wants to schedule the new delivery 2 more weeks. Unbelievable they act like I did something to the bed when their driver did nor know how to put the bed together and forces in the side rail cracking the footboard. STAY CLEAR!'! Thank you Bryce I sent a E mail to Kate. read more

I was promised by "Bryce" the owner of Ashley that I would be receiving a full refund for a restocking fee that I was mistakenly charged. I spoke into a number of people, including Harry ,Kate and others and STILL have not received my REFUND or any other promises that we made ! I've called , left emails and no one has responded. I'm hoping BRYCE sees this and get someone to move off the dime to resolve this problem, like I said in my earlier review, this is not a good reflection on Ashley know what I recommend them to anyone read more

My aunt ordered a sofa in may. Because of covid they said it would be delivered in September. Now they say sometime next year. The customer service phone center treated her rudely but that was nice compared to how she was treated in the store. They "offered" her another sofa for an additional $600 and said they were going to deliver and set it up for free. She had already paid the delivery and setup fee when she paid for the first sofa!!!!! This is scamming of a senior citizen. Buyer beware!!!! Bait and switch practices at its finest. read more

I needed help with an item that was a little bit imperfect. I wrote to Ashley customer service and I got help above and beyond what I ever thought a company would do. I spoke with Kari quite a few times and even when I forgot to call, she called and emailed me to make sure I was happy. Good customer service is so important and other companies don't compare to the service I received. Thank you to all who called to make sure I got what I needed to resolve my issue. I will definitely be back! read more

Chapter 3 in my search for a new mattress. When Clyde and I walked in a nice salesman offered to show us beds. The store is fairly large and the beds are not in one place. We walked around the store and stopped to try a few beds. Prices seemed to be a little higher then the other places I checked. I don't know if I wasn't shown the more reasonably priced beds or if their beds are more expensive. It's hard to compare since most stores carry similar beds, but they have different names everyplace you go. You can't just Google the name of the bed and expect to find it. This furniture store is very attractive and they have lots of furniture. Other then the one salesman that helped us nobody else spoke to us. Not even a hello. Odd since they weren't busy. read more