I Purchased a Dining Room Set From this Store. I also…read morePurchased the Protection Plan! I contacted them about the Finish Coming off of the Table. They are Declining to Back their Protection Plan Protection Plan! I do Not Recommend the Set I bought or waiting Money on a Plan they will not Back!

Never in my life have I been handled so poorly by a company as I have with Ashley Furniture. I…read moreordered a bed in March for delivery to be scheduled in May. Their sales person Yvonne was very charming at first to ensure she made a commission from my pockets. She said the bed was missing a piece on the headboard from the showroom but that it would be included once delivered. She kept in contact with me shortly after my purchase and told me to contact her to ensure I would have a seamless delivery, but once late April came Yvonne was nowhere to be found. After countless attempts to contact her she completely ghosted me, so customer service had to set up my delivery. This delivery was absolutely horrific. Nobody spoke English and the bed was missing the piece from my headboard and the slats for the mattress. I contacted customer service over and over again and they kept giving me the runaround saying that they could get the slats delivered to me 3 days later. As a person living with a lifelong hip injury, sleeping on the floor was not an option for 3 days after spending over 2k on a bed. So I had to take it upon myself and go to home depot to build the slats myself no thanks to Ashley. The nasty store manager Jessica barely apologized and reluctantly gave me a $400 refund just to call me about a week later, saying that since I actually have this incomplete headboard they are going to charge me back for what they refunded me. Not only this, but Jessica thought it was appropriate to try and talk down to me like I was a child instead of trying to hold onto some semblance of professionalism. I have never had such a nasty lackluster experience from a major store like Ashley. Today I'm left with regret for not staying with Raymour and Flanigan as I have for nearly 2 decades. Ashley's furniture in Middletown is one furniture store I would advise even my worse enemy to stay away from. The team of workers are purely money hungry and have no care about the efficacy of the brand they work for. While the manager is someone who should consider a different profession if she believes talking to people as poorly as she does is representative of Ashley as a corporation. In these attached photos you can see what this bed looks like online, versus what I received, and also the slats that I had to spend $200 in lumbar to build myself due to Ashley's poor service and handling. And no Jessica, my headboard was not built upside down, next time when you are speaking disgustingly to a customer try a different approach at justifying your atrocious attempts to take back your money from me. Don't call me, don't email me, send a corporate manager to try and get that $400 from me as you people have no form of a professional skill set. For any person reading this, just know this is the kind of mess and the kind of back and forth this company/store will put you in if you dare to make a purchase here.

It was a wonderful store with wonderful staff. I could always find something in there for my home…read more When I first purchased my home I was able to find my dining room set and counter stools there. My daughter great dresser. We also purchaed a wall of book shelves. The quality was above par. There will never be another store like that around here again. I will miss it forever. They would even finish the unfinished pieces for you. Talk about going above and beyond.

I stopped in today to see if I could get a rocker since mine took a poop. I didn't like their…read moreselection but I did see something in their catalogs online and asked if they could get it. They said no, unfortunately. But I will tell you I walked around for a moment and they have a very nice selection of really nice Quality Furniture. And the staff couldn't have been nicer. I told him straight out I wasn't interested in the Rockers they had on the floor and that I could get them cheaper somewhere else but that didn't seem to faze them. They all got their phones out and they were all trying to help me find the rocker I was looking for. Only a company that's been around for 40 plus years can have such a testament to excellent customer service. They're going out of business because the owners trying to sell the building and then the business. I bought my first furniture from them in 1987 when they were called Kanan's. We still have that bedroom set from then and even though it's dated it serves its purpose in the guest bedroom of my best friend's house.

Wonderful big store. Nice layout of all the items they sell. Neatly stocked. Great value for your…read moremoney. Friendly cashiers and staff members on the floor. Check out was pretty quick. Great deals through the store

Line 7 deep at the register…read more THE register. Fortunately, one of the three people standing at the open register managed to take enough time out of his berating and belittling another employee behind their back to the other two employees at the register, one ringing one doing absolutely nothing, to call up another cashier who managed to move slightly faster than a paraplegic sloth. Three employees...standing at a register...one barely ringing because she's so involved in the conversation, one doing nothing but participating in the gossip and a third who is apparently a floor supervisor, belittling the work of one of his employees to subordinates and in front of a line of customers. One of the most disgusting displays of poor retail training and service that I've seen in years. And I was a retail manager, trainer and HR person for decades.

Too often the one item I come to the store for isn't shelved, and the staff will swear there isn't…read moreany in the back. I've learned to pull out my phone and schedule a pickup then and there then go window shopping for a few minutes. My item is always ready in a blink. I think Target is trying to push customers to pickup orders and deliveries, so staff are afraid to take their attention away from fulfilling orders to help in person customers. The only exception to this behavior is in electronics, when you can actually spot staff in electronics. The store has gone downhill.

I don't love making returns but it is an absolute breeze at this store, there is a lovely lady…read morenamed Crystal that has been almost every time I've needed to return something and she is always upbeat kind and helpful and there is also a gentleman there quite often whom is also extremely helpful and friendly. This may be a weird thing to write a review for but whatever. They are awesome.

This store service is top notch. From the smile and warm greet you receive to the ease of service…read more And what I like most the owner recommends other stores if there is something she doest carry. the friendly conversation and when I left I get a " thank you, and God bless you" all of downtown knows her and the store.

From the outside, I thought this store was kind of a thrift store or a place to buy brightly…read morecolored African clothes. When a friend took me in the store, I found that they have some wonderful healthy products. My friend was buying more of their black soap that is very good for sensitive skin. The store has organic shea butter sold by the pound, very reasonably priced, organic coconut oil for cooking and medicinal purposes, organic and other teas, jewelry, hats, many little daily necessities. The women who run it are very knowledgeable and friendly. I hope we can keep this store in downtown Middletown.

More quality clothes. Returns are easy. Been buying from Macys for over 50 years…read more Highly recomend Macys. Too bad about Sears. A family owned company that took Show large company and the service had gone way down. Company will use by large corporation them out.Marketing experience and the company bankrupt. And the customers was like doubt once loved Cheers.

Everything about this location from the lack of customer service to the neglected interior has gone…read moredown hill very quickly. Sad but true.

Amazing deals at reasonable prices. They have a little bit of everything. The staff could use a…read morefriendliness reminder but otherwise all good in the Middletown hood.

I love shopping at Ollie's the selection of items is amazing & they definitely have good stuff for…read moreCheap!!! Highly recommend !!

Service was amazing & the prices were even better. Got every thing & more that i was looking for to…read morefurnish my bedroom & was able to get something for my whole house.

This place is a scam. Stay away. Items are junk and they don't stand behind it. Bought. Photo…read moreBooth and parts were missing. They refused to make good.