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    Updated 3 weeks ago

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    4 years ago

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    Ashley

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    Mattress Barn - We strive to provide the best possible service everyday.  We care about what you need and it shows.

    Mattress Barn

    (6 reviews)

    Special ordered couch through them. When came in and was not as expected. Wife depended on sales…read moreperson on comfort level. When came in couch super stiff and hard decided to return. Was informed of "restocking" fee. Was expecting 15 percent at most. Actually ends up whole deposit about 1000 dollars. Which is way over 15 percent. Not told of this when ordered. If I was told when ordered would have never ordered. Mattress barn didn't budge. I m not a rich person feeling ripped off. It hurts if something is not right don't expect any consideration.

    I would give a 10, if possible for the AMAZING customer service provided by Mattress Barn. I was…read moresearching for specific pillows that even the manufacturer didn't have in stock. After using several websites and going through the motion of making the purchase, only to find out they were out of stock, I was getting discouraged. When Mattress Barn's website offered to text message for inquiries, Amber was quick to not only say they had two pillows in stock, but verified it personally to make sure. I voiced my concern about arrival time before Christmas, but Amber stated someone would contact me the following day. After making the purchase, Laura was true to Amber's word and called me to provide shipping options and determine what worked best for me. Although the shipping cost was a little absurd to make it before Christmas, we did pick one that arrived the day after. Kudos to Amber and Laura for making this purchase, that once seemed hopeless for the holidays, a reality. Thank you!

    Ashley - furniture - Updated May 2026

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