This auction house has great customer service but I personally have reason not to trust them. In my situation, the auction ad was misleading and the owner wasn't showing the property. When you purchase a property from the auction, you take it as is and are relying on the information provided and that you can gather. I relied mainly on the information highlighted on the advertisement which stated the property had 3 separate gas and electric meters. I called and the person at that answered the phone said it was a multi unit. She gave me the owners number and he said it was a multi unit and it was in good shape. I wasn't able to see it before the auction do I went with a relatively safe bid for a multi unit property.
The problem was it wasn't a multi unit, didn't have multiple gas or electric meters and was not worth my bid. I complained, and complained and the owner eventually sent an email to Adam taking full responsility for the misleading advertisement but Adam didn't know the owner sent me a copy of the email as well. In that email the owner instructed Adam to stop communication with me until I signed a release that would split the escrow so that the owner got half and I would get the other half. Adam had the chance to cancel the auction according to the contract but chose not to. Adam had the chance to communicate that the owner confessed that he committed fraud but chose not to. Instead, Adam didn't return my calls until after I eventually signed the release. I signed it with a email bringing up the ethical violations of Ashland Auction and saying I was signing under duress.
One thing I forgot to mention was Adam offered to communicate a different deal to the owner when I first brought up the fraudulent claim because he verbally said he was frustrated with the owner and wanted to help me out with the deal. He told me that the owner turned down my offer. Come to find out, the owner claims he accepted my offer and Adam told the owner I flaked out killing any positive communication between the owner and myself. I begged Adam to clear up the communication issue because until that moment, the owner seamed as though he was considering letting me out of the contract. To make matters worse, I found out that I wasn't the only person that lost their escrow on the same exact property from Ashland Auction just months prior. My loan officer put me in touch with a client he had from California that lost their $15,000 on that same property. According to what I can find online, this property has been under contract 3 times since March of 2023. With a profit of $15k every time someone backs out of this property, providing misleading ads and not adhering to the open house schedules becomes more lucrative than selling a dilapidated property in a developing neighborhood. Buyers beware. The property in question goes back on their auction block in the next few days. read more
