This franchise charged me $50+ to ship 3, small glass items and they all came poorly packaged, in a…read moremoving box, not a shipping box, all broken and they Kelsey Walker refuses to file the shipping claim and refund me for the shipping and items. I've sent her all the photos and information to which she sent me a link to file a claim myself. Of course the link didn't work but she kept insisting I file it, not her. I have never dealt with a company that charges so much for shipping and then a handling fee on top of that and then takes a percentage of the cost of the item (which is passed on to the customer), and then refuses to follow through with a refund. This is a terrible franchise so unless you want another job, doing half of Kelsey's, I suggest you never give these people any money.

BE CAREFUL...Ask Questions...Understand What You Are Getting Into BEFORE you sign with Caring…read moreTransitions... Wish I had followed my own advice before engaging Caring Transitions in Baltimore, Maryland (the Baltimore Franchise) to handle a July 2021 "Estate Sale" for our recent relocation. Our home in Maryland was nearly 7,000 square feet and filled with 40+ years of collectibles, antiques, furniture and valuables (yes, lots of stuff that would be considered junk too)... The big mistake I made in engaging Caring Transitions was not fully understanding the 'sales pitch'...I understood from the conversation with their sales rep they were going to charge me hourly rates ($65 an hour) for all their prep, packing, etc. plus charges for packing supplies and for staffing and running the auction and actual sale. Turns out they do charge for all of that at $65 an hour plus a 'Lot Preparation Fee' called "Sale Management and Creation on their "Total Services" listed on accounting I received...AND they charge 35% of all sale proceeds (after deducting credit card and PayPal fees) in addition to all the labor charges. That 35% is across the board, regardless of sale value...so, for example $5500 of highly collectible bourbon took a 35% haircut along with everything else... In addition, the "Online Auction" for our rather large sale only lasted three or four days...there was no way we got adequate exposure or time to sell at reasonable prices. It appears that the 7,000 plus buyers they tout to people like us are knowledgable that a Caring Transition auction is a good place to 'steal stuff' at below bargain basement prices...sure, I know that a lot of household stuff is of minimal value when you go to sell it...In a Caring Transitions online auction EVERYTHING seems to have minimal value. The bottom line for our activity with them was a sale that generated $22,700...significantly less than expected. And, after all their fees and charges plus their 35% commission on the sale, they calculate that our 'net proceeds' are $3,700 - less than even the value of the Bourbon...should have kept it...would have at least eased the pain of doing this... If you are considering Caring Transitions PLEASE BE CAREFUL and take your time before signing anything with them. It is going to cost you a lot more than you might think from the sales pitch!! You have no leverage once your sale is 'done'...it can't be 'undone'...BUYER BEWARE!

Gary and Howard Roman cleared out my Mother's house; it was a very full house and they organize…read morewell, explaining each step offering help with everything. Their help made what would have been a nightmare, not too bad at all! Thanks!

These guys are the best We were left with a terrible mess…read morewhen we put dad in a nursing home. Dad was living with a hoarder. It was horrible. I wanted to cry. These guys swooped in and saved the day and our sanity. They are so efficient and professional. Thank you so much for everything.

I think it is AMAZING how you responded to my review YEARS later..... ( Comment from Gerald L. of…read moreJerry's Hauling Moving & Cleanout Services Business Owner 2/27/2019 I usually am working on a job where I have to make sure that my men are doing the job correctly. Sorry for your feelings that I was not giving you my fullest attention. Many of our customers understand this and are very Happy with our work. You misrepresented your work scope but we still did the job that you wanted.) I never had any work done by you so what exactly did I misrepresent??? Please do and be better about your business and then maybe you wouldn't have this happen. Please people pay close attention and STAY AWAY from this company they are the worst!!!!!!!!

Used Jerry's once before and had a good experience. I called him explained in detail what I needed…read morea second time. He agreed to do it, set up an appointment 3 weeks in advance and told me he would be there between 9 and 10am. The morning of the appointment he calls 9am asks what we are doing today, which was a surprise. Then proceeds to have a problem with part of it. Then says he has to unload some stuff then take his wife to the store. I call him back at 10am, having not heard from him. He tells me then that his friend is stranded with an expired license and he needs to go get him. When asked when he would arrive at this point. His response was he did not know, maybe an hour, maybe two. I traveled an hour and a half to meet him at my mothers former home and had several things planned that day that were dependent upon getting this done. Rather than wait and have everyone else wait until an uncertain time 4 to 5 hours passed the promised arrival, I cancelled. This was the most weasel like business experience that I have had in many years. If you have a house full of stuff you want to pay him a bunch of money to take and you have total flexibility, he is probably a good choice. But if you need to depend on someone in a chain of events, you better look elsewhere. I sure will. I had to go back to the people I recommended him to and amend my recommendation. This man Jerry not only caused me to waste a day but 3 weeks of planning and part of other people's day. He did me a great disservice,

Ashley at B & D Auction was absolutely amazing to work with. From start to finish, she was…read moreprofessional, knowledgeable, and incredibly responsive. She took the time to answer every question thoroughly and made the entire process smooth and stress-free. You can really tell she cares about her clients and takes pride in what she does. B & D Auction runs efficiently, communicates clearly, and creates a positive experience all around. I highly recommend Ashley and the entire team at B & D Auction if you're looking for trustworthy, organized, and top-tier service.

The issues taken in older reviews are now irrelevant - this is an online only auction house and…read morepayment preferences can be arranged with the auction house in advance. This is the best auction house I've ever experienced, buying or selling. They have amazing and unique items for any prediction , and clear and consistent SOPs. A well-oiled machine! Help is always available on site and know you by name. This is a very well run business and they are a delight to work with.

I've been to several red apron, estate sales, and I find that they have exquisite customer service…read moreand are well organized.

The man who ran the Red Apron estate sale on Chelmsford in Crofton was incredibly rude to me when I…read moreasked why no times were posted anywhere physically on either of the many signs put up in the neighborhood or the front door of the residence where a long list was posted. He responded that times were advertised everywhere on the radio and the web. That's fine but why put up signs in the neighborhood if they aren't going to have times and dates on them? He said that the signs changed and the times changed and that if I ran a business I would understand. I'll tell you I wouldn't run a business this way. I certainly wouldn't keep a rude handler employed. I will never go to a Red Apron sale again and I certainly will not recommend them to any of our neighbors. I would've bought an antique dresser but I didn't want to have to deal with the jerk.

This is a highly professional auction house. Mr Opfer has probably forgotten more about Baltimore…read moreartists, toys, collectibles and antiques than most anyone else. He is truthful and though you may want to be charmed more- he gives an honest estimation of what items will bring when you consign. He is rarely proved wrong. As a dealer, I would highly recommend him to consult on Estate values. I also recommend Laura in the office, She has a wonderful efficient way of taking Customer Service to a high level.

This Maryland auction house has a great auctioneer, Mr. Opfer, but it's facility is a bit rundown…read morecompared to its competitors. As a collector of antique toys, I find he doesn't attract the top line collections but it is an auction house to follow as he does get many toys and one can often find an item at an attractive price.