Great job on my Mach E. Service department is the greatest!…read more I know EVs are not the easiest to diagnose and repair but Sam and the crew were excellent. Customer for life.

Best auto service department that I have ever dealt with. Sam the service manager was exceptional…read moreas was the technician Ryan that worked on my F150. Great experiance Give this dealer a try .

Outstanding Experience at Cloninger Ford with Ty Flowers!…read more I recently purchased a 2017 Chevy Cruze Premier from Cloninger Ford in Hickory, NC, and the entire experience was exceptional. From the moment I walked in Ty Flowers provided top-notch customer service. He was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfectttttt car! The Chevy Cruze I purchased was in pristine condition and Ty made sure the process was smooth and stress-free. Even the finance department was a pleasure to work with!! Everyone is friendly and professional. I highly recommend Cloninger Ford and especially Ty Flowers when purchasing your vehicle. Cloninger has earned my trust and I wouldn't hesitate to return in the future! Hands down the best car-buying experience l've had!!!

This place is horrible. They want to add on $3000 dollars worth of nonsense to the vehicle price…read more The salesmen used high pressure sales tactics when I was looking at the vehicle and of course when negotiating the price. Additionally, I had issues with not recieving the tags for over 9 weeks and when I would call to inquire about the tags I would get put on hold or forwarded to voicemails. I would leave voicemails and never get a called back. I finally got a hold of a manager only to be told I will call you back....guess who never called me back. DO NOT trust this stealership.

we test drove a car and salesman says that's the way brakes are suppose to be and idk anything bout…read moreother cars other than fords. 2 weeks later we take car back and service department says we shouldn't have to pay for the brakes but sales wouldn't do that and I've got the run around for two weeks now. Glen is over sales and is worthless and doesn't listen to anything and only wants more money from you. I will not buy another vehicle from them .

Stay clear of this dealership, I purchased a brand Ford Lightning from them and the truck has been…read morein the shop longer than I have had it. The very first night I had the truck, the mirror glass fell out of the housing and shattered on the driveway. I brought it in immediately and ordered the mirror replacement which took about a week to get. Unfortunately they ordered the passenger mirror instead of the drivers side mirror. At the same time they were supposed to to finish the detailing since it was dark and I did not notice how bad a job they did the night before. The detailer did not get my job the day they had it, so they kept it for another day. Later I found out they failed to complete the request recall, forcing me to take yet another trip Now the brand new tire has a defect on the inner sidewall, so with less than 1,000 miles I have to purchase a new tire. The management is not easy to work with, and I have never been so disappointed. My sales guy Chase Weaver apologized but sometimes an apology is not enough when you're buying an $82K vehicle you expect reasonable service. Replacing a defective $300 tire seems reasonable. Do yourself a favor and look elsewhere when buying your next vehicle.

My truck was tired and starting to show its age. I texted Kellie at Mooresville Ford to see if…read morethey had any inventory that fit what I was looking for. He provide profiles and pictures of several vehicles. We started a back and forth on one particular truck and after several exchanges we agreed on terms. Kellie had the truck detailed and paperwork started. When I arrived Salesman Scott presented me with a beautiful blue Ford Raptor. I was given time to thoroughly inspect the truck and I agreed to buy it. Scott was courteous and kind and extremely knowledgeable on all the workings of the truck. My time at the dealership was minutes not hours. Manny the Finance Manager was great and went over all the fine lines of the contract with no pressure on buying any extras I wasn't interested in. We completed the process in a few minutes and was then introduced to Ray the Sales Manager. Ray made sure that I was satisfied with my purchase and that the staff who assisted did a good job. I told him everyone was extremely professional and courteous, and that I had the BEST car experience I've ever had. I highly recommend trying Mooresville Ford for your next vehicle purchase. They made me feel right at home!

Larry Creek will prove to you why the F 150 is a superior truck. He and Wilber are two gentlemen…read morethat supplied me answers to every question with no nonsence. Excellent experience!

I purchased a 2026 Ford Maverick to replace a car that had just been totaled. Being in a bind I…read morefound what I was looking for at Randy Marion which was several hours out of state. I had previously heard of others in Virginia that had a good experience with them. Vinnie Centro in Internet sales and I came to terms quickly and a few hours later I was with Sarah in sales closing the deal. On the way there my girlfriend's car had developed an issue that had dashboard lights flashing. Sarah Wilke got that issue resolved gratis in less than 30 minutes. John Stonetreet closed the deal in finance. There were several hiccups after sale that were more than satisfied. A good group that needs to be commended.

If you are headed to this dealership, read this first. There is one practice here that I can only…read morecall deceptive, and it will cost you almost a thousand dollars you never saw coming. The car is listed online at one price. When I asked them to send me the numbers, I expected to see the vehicle price, taxes, and the doc fee. Instead, the very first worksheet they sent, before any discounts, already had a roughly $990 "Resistall" undercoating package built into it. I never asked for it. It appears nowhere in the price they advertise online. You only find out about it once you sit down to get the real financials. I asked to have it removed, and Ben Scott would not take it off, having it conveyed to me through my sales rep that it is some kind of mandatory practice. There is nothing mandatory about it. Forcing a $990 spray onto a 2021 with 7,000 miles that already carries a factory corrosion warranty, and refusing to remove it, is a deceptive practice, plain and simple. There is also a $999 "doc fee." This one is at least posted on the website listing, so credit for disclosing it, but it is still BS. North Carolina has no law requiring a dealer to charge a doc fee, so $999 is a number this dealership chose. For reference, the title and tag work on my deal, the actual government paperwork, was itemized at $113, and the real cost of processing the paperwork is under $50. Their $999 is also above the North Carolina state average of around $799. To be fair, they did discount the car. The worksheet shows $988 off which brings it to an even $20,000, and that is a perfectly reasonable price for a five year old Golf. I had no problem with the price. My problem is what they stack on top of it. A fair price should just be a fair price. Instead, once you are in, they pile on nearly two thousand dollars in fees you cannot decline, a doc fee you do not legally owe and a spray you never asked for. They offered $500 off which still means I would pay $1,500 in fluff. If you still buy here, negotiate the out the door total, not the sticker, and do not believe anyone who tells you the undercoating or the doc fee is required. Neither one is. Update: Ben Scott called me on his cell phone to berate me for this review. I asked him to point out the inaccuracies and he said they discounted it off. You see the worksheet I attached. $990 for a coating. Not sure what to tell him. Really pleasant experience from someone I hadn't previously spoken to.

They lied about what was on my truck and then wouldn't fix or warranty the damage and work done to…read moreit. Had to file complaints with the state and get an attorney.

Very bad experience with Ford of Morganton, i have never met such disrespect from Managers, i did…read morehowever feel very bad for the salesperson that way trying to help us. My advice is make the trip and go to Hickory or anywhere besides Morganton Ford.

SALES DEPT: From my…read moreexperience, it seems Friendship Ford's business model (at least for used cars) is as follows: 1--price the car low in order to get the customer in the door 2--make sure to lowball the customer's trade-in (they are deeply disappointed if you don't have a trade-in) 3--charge the customer $1,500 for their Pulse brake light and ceramic coating 4--charge the customer an $800 document prep fee 5--make money from the bank on the loan (they are deeply unhappy if you aren't financing the car) Wish I had read the Yelp reviews before I wasted my time here. These reviews are scathing, and they are well deserved.

Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a…read moredeal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase, the day I arrived in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.