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    Ashe County Ford

    3.6 (5 reviews)
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    4 years ago

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    7 years ago

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    6 years ago

    Great oil change service visit today for our 2020 F250. Did not take too long to get it done.

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    Friendship Ford

    Friendship Ford

    (36 reviews)

    I will start off by saying that in the end, someone higher in the dealership's management team saw…read moremy initial online review and made things right. However, buying a car should not be this stressful. Sales and finance staff acting in a careless manner, promising one interest rate, dragging out the process until the customer is frustrated, hungry and distracted by the thoughts of just getting out of there. Then rushing the customer through the finance paperwork to help get them wrapped up, so they can be done. BEWARE! This is where they slip in the interest rate that is nearly double what was promised and as a result, higher payments. All done without pointing it out to you. Just "sign here, initial here, here and here...". Later, you find out you're saddled with terms that you never would have agreed to and maybe can't really afford. You call them the next business day (a Monday) and all you get is "Well the paperwork is signed and sent to the bank now. Not sure we can do anything, since it has already been sent in". Well yes, something can be done, they just don't WANT to try. To them, the deal is done and they've moved on to other victims. Why help you? You're the fish that has already been caught and placed in the ice box. Repeated calls asking for somebody to help, only result in promises of a call back that never comes and an email address that doesn't work. Not until I posted a long, highly detailed, one-star review of the dealership on multiple sites, did someone higher in the management team reach out with the promise to try to help. Not because anyone working for them, brought it to their attention! No, this person had no idea, because none of the staff who were contacted had tried. Even then, a whole week goes by before the call comes in that the promised interest rate has been worked out and the situation resolved. I can't imagine having someone working for me who would act in such a callous manner towards customers and risk the reputation of the business. It almost seems as though the dealership makes more money on higher interest rates using the banks they prefer to use. I've received messages from a number of people who had similar experiences, but didn't get the same issue resolution. I can only guess that in some cases, negative online reviews were not left because the customer feels embarrassed for getting taken. My advice for buyers is to walk away. Don't allow staff to leave you sitting for extended periods of time. I suspect that is a tactic they purposefully employ to get you eager to "sign and go". And don't let anyone rush you. If it is close to closing time or you need to grab a meal, then go. They want you to believe that the car you are looking at is being looked at by others, which makes it more desirable. But it is very unlikely that at the end of the day, it'll be sold before the next morning. If they can't hold it for you while you go get a meal, be VERY suspicious. In the end, if you feel you haven't been dealt with honestly and fairly, write a review. List all the facts of the situation and let other customers know what to expect. Maybe you'll get the attention of someone who will help you.

    SALES DEPT: From my…read moreexperience, it seems Friendship Ford's business model (at least for used cars) is as follows: 1--price the car low in order to get the customer in the door 2--make sure to lowball the customer's trade-in (they are deeply disappointed if you don't have a trade-in) 3--charge the customer $1,500 for their Pulse brake light and ceramic coating 4--charge the customer an $800 document prep fee 5--make money from the bank on the loan (they are deeply unhappy if you aren't financing the car) Wish I had read the Yelp reviews before I wasted my time here. These reviews are scathing, and they are well deserved.

    Paramount Ford of Valdese

    Paramount Ford of Valdese

    (17 reviews)

    Car shopping - everyone's favorite activity. Not…read more However, I have to say, buying from Michael at Paramount was entirely worth the extra drive for me from Charlotte and was as pleasant an experience as car buying can be. We negotiated price before I even saw the car (having test driven several in Charlotte), they were able to reduce my bank's offered interest rate and at no time were they pushy, rude, condescending or any other adjective one equates with car salesmen. No last minute items were pushed other than an extended warranty (pretty sure everyone does that these days). I let the business manager go over the details but when I politely declined I wasn't pressured to make a different decision. I received what I feel is a fair price and while only time will tell on the actual car it's a pre-owned certified so no worries on the quality of the vehicle. I'm not one to buy cars all that often but I'll definitely be sending anyone in the market over to talk to the guys here.

    Typical rip off dealer. I came here specifically because I had a 20% off offer, otherwise I have…read moreanother ford dealer much closer to me. I needed an oil change on my F350 and I also had some water leaking into the cab. I told them I think it might be can lights because I already checked sunroof drains. They charge $125 "diagnostic" fee and the oil change was supposed to be like $130. That would be around $200 after tax and 20% off. Of course that didn't happen and I was hit up for $300. They specifically tell you to show your coupon BEFORE service so you know they just jack up the price add extra "shop supplies" and all the other bs they add. I also question what diagnostic was done since it was only there for 2 hours max and about an hour in they called me asking if I wanted other services while they did the oil change. They just told me I needed new cab lights and they would be $800. No specifics on how they confirmed it was the cab lights and not the windshield or anything. Plus they told me the cost is so high because they had to pull the headliner to replace the lights which is simply not true. The lights come off right from the outside and if that was true that pulling the headliner is such an issue... how did they diagnose it? They certainly didn't pull the headliner in the short time they had it. Easy $125 for them. They no few people will pay the $800 so they basically do nothing and make $125. Honestly I'm not one to make a fuss so I paid it and left. I will simply never be back, definitely not for issues and not for service either. Bought replacement cab light seals for less than $20 and will replace myself.

    Ashe County Ford - car_dealers - Updated May 2026

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