Stay away from Modern Ford…read more Modern Ford took advantage of a student who was away from home by pressuring them into approving repairs without proper diagnostics. They compiled a long list of "issues" totaling over $6,000. We ended up paying nearly $1,600 for a coolant reservoir and a power steering pump (which the part had to be ordered and paid for upfront), plus an oil change, and they allowed the student to drive home afterward. Once the vehicle was inspected by our personal mechanic, we found multiple serious concerns. Modern Ford did not note a likely oil pump issue or the engine tapping caused by running with low oil. The engine was close to failing. These were critical problems that could have led to the engine locking up and potentially causing a dangerous accident, especially driving down the mountain. Yet none of this was flagged by their senior mechanic. Also, during the oil change, they did not check for metal shavings in the oil, which is a basic step when there are signs of engine damage. On top of that, the oil filter was jammed in place, and the oil used was not high mileage oil. We have called multiple times to get this addressed and have still not received a call back.

Tyler Willhaus makes purchasing easy. He's really good to work with…read more I would suggest seeing him for your next vehicle purchase.

I have bought 4 vehicles from Chuck at high country auto sales and everyone of them he has been…read morecompletely honest with me about. The tire blew out in the van I got from him but you get what you pay for I only paid $1,500 for it so can't expect to much for a vehicle at that price. But he told me everything that was wrong with it and also offered to help me find the parts and fix it. It is one of those sold as is deals, however he will still work with you. He also donates a lot of money to charity's all over. He is definitely one in a million. It is not every day that you find a business owner of a car dealership/auto shop that is ACTUALLY honest with you. I will DEFINITELY continue to go to him for car help/advise/or any type of car work I need done.

In my case this is a great place to get a car for the kid. They have inexpensive cars that haven't…read morebeen beaten to death and you can check the carfax right online at their website. The owner (Richard) is an honorable man and a great guy to deal with.

6/11/26 at Modern Toyota of Boone. 2016 Sequoia with just under 50,000 miles…read more We arraigned to have the oil changed and filter plus inspection. Arrived at 10:45 on time and I had two questions before we went to the waiting room. #1, Will the zirk fitting be greased in the drive train? ANSWER, I don't know but I can put a request on the work sheet. QUESTION con't. Have they bee greased in the past? ANSWER, I don't know and there is no way of telling. QUESTION con't, We have been bringing this car here for ten years and no one has ever asked. No answer. QUESTION con't, Can I talk to the guy doing the work? ANSWER, no. I was so upset at that point I turned down his sales pitch to have more stuff done, there is a closer dealer to us to go to. #2. At 25,000 miles you had to regrind my front rotors and now they need it again. ANSWER, It is our mountain roads and the way you drive. QUESTION con't, I am 86 years old and have been driving for over 75 years. I drive like the old lady going to church on Sunday. We don't drive down any steep roads but once every three months and our roads elevation change is around 200 feet where we drive. The guy tried to tell me that even on curved roads the rotors can wear uneven, ME but I'm not stepping on the brakes. I worked in metallurgy for more than 15 years and I know that cast rotors can have varied hardness and I suspect I got a bad pair. The guy started to argue with me so I just walked away I suspect the response from Toyota will be the typical canned defense, have at it but I don't think we will be going back.

This shop didn't just try to overcharge me -- they knowingly attempted to scam me and admitted it…read moreon a recorded phone call after ignoring the correct diagnosis I gave them and tearing my car apart hunting for a problem that never existed. Before my vehicle ever arrived, I clearly told them I believed the issue was the brake shoes and rear axle seals. That information was completely ignored. Instead, I was hit with a $2,845.86 estimate and told my rear differential was "locked up." That claim was flat-out false. They then went so far as to disassemble the car to support this fabricated rear-end failure, only to eventually admit there was absolutely nothing wrong with the rear differential at all. After tearing the vehicle apart and finding nothing, they conveniently circled back to exactly what I said from the beginning -- brake shoes and rear axle seals -- yet somehow the price came back nearly identical. Different lie. Same money. Then came the most insulting part of the entire ordeal. They claimed a job that is booked at roughly 5 hours of labor would somehow require over 9 hours. No complications. No rust. No damage. No justification whatsoever. Just made-up labor hours designed to inflate the bill. When I called them out on it, Paula and Jonathan (the manager) admitted on a recorded phone line that they were trying to overcharge me using false labor hours. That wasn't a misunderstanding. That wasn't a clerical error. That was an admission. As if that wasn't enough, the estimate also included overlapping labor charges, billing multiple times for work that happens during the same teardown -- a textbook padding tactic used to squeeze customers who don't know better. Because of their false diagnosis, unnecessary teardown, and constant rewriting of the story, my vehicle was effectively held hostage, forcing me to pay for a hotel and alternate transportation while they chased imaginary problems and inflated numbers. Every bit of that cost and stress was completely avoidable -- and entirely their fault. Here's the pattern, plain and simple: I identified the real issue before the car arrived (brake shoes and rear axle seals) They ignored it and invented a catastrophic failure They tore the car apart to justify that claim Found nothing wrong with the rear differential Fell back to my original diagnosis Kept the price nearly the same Nearly doubled the labor hours on paper Admitted on a recorded call to overcharging using false labor hours This was not incompetence. This was not miscommunication. This was deliberate, predatory behavior -- and they only backed off because they were caught, and started adjusting prices fast.

This place is amazing. I dropped off my daughter's car and Shannon the Tech figured it out right…read moreaway. Gracie was so helpful. She called me several times to let me know the status of the vehicle. They finished the repairs in less time than anticipated. I highly recommend this shop/dealership. I took my daughters car to several other places in town and they couldn't figure it out. But modern Subaru of Boone, figured it out, fixed it and got it back on the road. Thank you, Gracie And thank you, Shannon You represent Modern Subaru really really well! Sincerely, TJ

Service is very poor. Communication is poor. Their workmanship is poor, and they are not customer…read morecentered.

For a small town Darren has an excellent selection of good looking, clean, low mileage & reasonable…read morecars to choose from. He made car shopping easy and pleasurable. It would be worth you're time to come check out Tarheel Motors out before you buy anywhere else. Thank you so much!!