Clear Guidance and Expert Help When We Needed It Most We purchased two bathroom windows and several interior doors from Ashby Lumber, working with Theresa B. By the time we had to pick out doors and windows, we already were in a state of overwhelm--decision paralysis had set in, and everything felt foggy. Theresa was straightforward, organized, and incredibly helpful. She guided us through the choices with clear, honest discussions that helped us make decisions quickly and confidently. One tip for other shoppers: Ashby Lumber is organized, and you can schedule an appointment to meet with a salesperson. Appointments aren't far out, and this ensures your time--and theirs--is respected, which is invaluable given how long and complex the process of buying doors and windows can be. Thanks to Theresa and the Ashby team, the process was smooth and stress-free. We are very grateful and highly recommend them. read more

Absolutely terrible experience at the door store. The salesperson we worked with made an error telling us the door stiles were solid wood and we could drill into them. That led to us drilling into foam on our brand new door. Due to the saleperson's error, Ashby Lumber replaced the door for free. This time we decided to let them drill the holes for us so there would be no possibility for confusion. We could not have been more clear of the problem and the need for the lock bores to be drilled into the solid wood section of the door's "lock-block". Despite our clear communication, we had to refuse delivery of the second door as upon arrival we saw that the bore holes were again drilled into the foam-core part of the door. I then escalated and started communicating just with the manager. The manager was so condescending. He told me "I can tell we are not going to be able to please you", implying that our most basic requirement that the bores not be drilled into foam was an excessive requirement! I quote that he said to me, "well, I am not a door expert". I was confused about why he was telling me he was not a door expert when he was the manager of the door department. They did refund our money after the second mistake. Well, note to this door department manager, taking our business to Truitt and White got the job done correctly on the first try. No comparison. Go to Truitt and White! read more

I had plans and permits for a large 6200 sq ft home in San Rafael. I provided all the details to three different companies. Golden State Lumber - Berkeley Economy Lumber - Oakland Ashby Lumber Door & Window After several attempts I could not get the guy at Ashby (Rich Ginn) to do a little work and quote me. I then did all the take off's myself and sent him an excel list. He still did not quote me. Economy lumber quoted slightly higher. Paul at Golden state Lumber helped me out, asked the right questions and priced it out best. A lot of Marvin windows and doors. Some AG Millworks doors Six weeks ago I cut Golden State Lumber a check for $216,000 Good job GSL. You are my go to guys on all future projects Sometimes you gotta do your job Ashby I will do over $1M worth of business with GSL in the next 24-36 months . read more

Decided to give these guys another chance since they were the only window showroom open on a weekend. Got a quote from their window showroom. Took a while to be seen, even though the reps were not busy, but fine, and eventually spoke to someone who was very helpful. I received a quote for the windows we need, but figured we'd compare pricing at several (4) other lumberyards in the area. For the exact same windows and configuration, Ashby was almost exactly 30% more expensive than nearly everyone else. Prices varied slightly of course, but Ashby was by far the most expensive. Was nice that they were open on a weekend to look around, but wouldn't recommend purchasing from them with that level of markup. read more

Trying to complete a project these days is incredibly expensive, frustrating and stressful. We purchased five doors from Pete Ziss in July 2021. It's now May 2022 and we're still waiting for our last door to arrive! The delays were caused by supply chain issues, two manufacturing defects, and then a distributor made a mistake which caused yet another huge delay. Pete always responded to our calls/emails in a timely manner. He was sympathetic and understanding of our plight, and really went to bat for us. We feel lucky to have had Pete in our corner! He provided a level of customer service that you don't find often these days... Also kudos to Ashby Lumber Door & Window for the tremendous support they provided even though the delays weren't their fault! We highly recommend working with Pete Ziss and Ashby Lumber Door & Window. read more

We love Ashby Lumber Door & Window. Such a great show room -- so well stocked and organized. And it's low key, never a hard sell. We particularly love Brandon Merkt, who over the years has provided us with so much invaluable info! Just last week we stopped by in search of hardware for a couple custom wood casement windows we were installing. It turns out that you can't order hardware separately from the various lines of windows that they sell, because that hardware is made for the specific dimensions of the window in question and isn't generic. But Brandon sketched out all our options, including both online and brick-and-mortar vendors. He even printed out maps! The result -- within a couple days we had found all the items we needed. Thank you Brandon, you are a gem!!! read more

Thank you Florencio for the help on my ongoing project and I will be adding my climbing roses soon read more

Ashby Lumber Door & Window - Thank you Florencio (Berkeley yard) for helping me with my ongoing project I will be getting a lattice for my climbing roses . - Building Supplies Near Me - Berkeley, California

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Had an amazing experience with Jeremy Hodina. Remodeling is so fun and Jeremy set our minds at ease with his knowledge and experience. Jeremy was able to educate us with regard to the best windows for our project and made the whole experience very smooth. Highly recommend Jeremy and Ashby Lumber for window needs! read more

I rarely leave such high regards for any business -- it's a high bar that coupled with a history of bad experiences with home repair projects and vendors, this review should be a 10/10. I purchased windows from Ashby Lumber and worked with Jeremy. The entire process was a delight. Thanks to Jeremy's knowledge of their products, we were able to quickly focus and select which windows provided the best value for my application. Every one of our interactions were productive, focused but professionally friendly. He was delightful to talk to on the phone and in person, quick response with emails and (I can't believe I'm going to write this), I immensely enjoyed the process and the outcome.. So much so that I'm enthusiastically considering the next project to tackle. read more

We recently purchased windows for our home. We were assisted by Jeremy H, who was beyond excellent in providing information and answering all of our questions patiently. They have a thorough floor display, which was also very helpful. Highly recommended!! read more

See Brandon for your window needs. Knowledgeable, courteous, no nonsense, and fair, you will walk away feeling really good. There are a lot of window places out there and lots from which to choose, but this place will make you feel right at home and at a very fair price. read more

This was a great experience all around. We went to the showroom when we had to replace our front door. Jeremy, the sales associate, helped us find something to match the style of our house, he even gave us the name of an installer, Isaac, who did a wonderful job installing this door especially because he had to work with matching wood details and he had to deal with our uneven floors.... This couldn't have been easier. read more

Who would ever think replacing weather stripping on casement windows could be so complicated? Well it can be! I have done business with Mike Farmer for more than a decade. Each and every time he has been wonderful to work with, responsive, cheerful, helpful... he goes the extra mile. Not only did he research the specs, he also helped me calculate how much I needed, ordered it, produced a "cut sheet", made a home visit to verify it was the correct product, recommended installers. Would give six stars if I could! read more

Worked with Jeremy at Ashby Lumber Door and Window for a remodel a little over a year ago. I had a really great experience and felt like he really helped my wife and I make good decisions. He helped us keep the price down on the base items and on the featured doors we wanted to spend more on did a great job advising. Really got us the best bang for our buck and I plan to go to him again in the future. The reason that I'm writing this review now is that I had an issue where a piece of one of the new deadbolts broke. After trying to work it out on my own I finally emailed Jeremy just hoping to get a parts number so I could order a replacement. He let me know that we were under warranty and a few days later the part arrived at my door :-) read more

We recently purchased three exterior wooden doors from Ashby which gave our 1970s house a great facelift. Our sales associate, Jeremy, was extremely helpful throughout the entire process. The individual recommended to install the doors also worked out well. We checked with a few local door installation companies who wouldn't give us the time of day so we appreciated the connection. read more

Ashby Lumber Door & Window - Building Supplies Near Me - Berkeley, California

The level of professionalism that I have received from Ashby Lumber Door And Window, particularly with Pete Zist has been exceptional! I can't emphasize enough how much I appreciate the level of experience and service that he has provided me! Well beyond that of Truitt and White or economy lumber. I highly recommend anybody who is looking to replace windows and doors to go with Pete! He's the best. read more

First time I went to Ashby I was needing to fix thing around my house , couple patches in my sheetrock ,front door lock, a window and some electrical. I drove down to ashy lumber walked in looking confused. A employee from Ashby walk over to me His name was Daniel Flaherty. Daniel asked what I was working on and what material I will need he said follow sir.I was so thankful he had so much knowledge of whatever I was needing and exactly where everything was in his store if every store had a Daniel in every store this world would be a better place. Daniel I take my hat off to you. Ashby lumber lucky to have you on there team. THANKYOU AGAIN Mr.DANIEL FLAHERTY read more

I have been going to Ashby lumber for years, bought all kinds of hardware supplies there as well as toilets, faucets tools etc. Folks there are always very knowledgeable and super helpful. For someone like me that is really REALLY key. So when I was in need of a couple of new doors for a home improvement project of course they were my go to place. Really, what a great experience. Who knew there were so many types of doors, and details to have to decide. In the middle of our remodel I was kind of maxed out on really researching or making a choice out of hundreds. Enter Daniel. What a pleasure, we walked in, sat down with him, went over what we were looking for and where the doors would be in the house. He got right to it. Instead of having us looking through endless samples, narrowed it down to just a few choices. He also did NOT try to upsell us on anything. It was so refreshing. Clearly he really knows all the inventory and options and was able to easily just boil it down to what we wanted - BOOM! Showed us what we were looking for, and how to customize the doors for our project. Plus he is a super nice guy. Really knows his stuff, AND has a great sense of humor. Then when I went back to choose hardware, we did it over email. I sent him what I wanted, but then, very politely he wrote back and said, "okay no problem I will order for you, but are you sure you want this ROUND circle shape for the deadbolt? You do realize it will make your deadbolt had door handle look a little like an "i"?" OMG! So right. I went with the square one instead. Ordered the hardware via email, and then picked it up later. They also delivered the doors to the house, on time and in perfect condition. Oh and did I mention that the prices were more than competitive, given what we had randomly and fruitlessly been looking at before, he saved us money as well as time. Most important of all we LOVE the doors! They've been in now for about a month and zero problems. Thank you Daniel and Ashby Lumber!!! read more

Ashby Lumber Door & Window - Internal swinging kitchen door with glass panel. - Building Supplies Near Me - Berkeley, California

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We just finished a project through Ashby Lumber replacing interior doors in our home. Ashby helped us select the doors -- and installed they look great. We finally have quality doors throughout our house. About time! Isaac, the installer, a great job. He is very well organized, very puntual and profesional and the work turned out great. He does the little things like cleaning up well every day which makes a difference. We totally recommend Ashby and Issac to anyone with a similar project. read more

Jeremy with Ash lumber is fantastic! Very patient, calm, and provides excellent customer service. Ash lumber asks all the detailed questions, provides the required information, and accommodates your needs. Attentive, responsive, and very professional read more

We replaced about 20 windows in our house with Marvin Ultimate Replacement windows from Ashby Lumber about 5 years ago. Fast forward To Tuesday night and one of the retractable screen decided to no longer retract. It's been the only problem we had with our windows. I called Ashby Lumber to find out about getting a replacement part or how to fix the screen. I spoke with Jeremy Hodina. He was very friendly and helpful. He was so patient as I stumbled around finding the window serial number, even emailing a picture of what it looked like on the window. Once he had the serial number, he had all the details on the problem Window screen. He said he would email me a quote for a replacement. Much to my delight, Jeremy went the extra mile and called Marvin Windows the next morning. He spent time on the phone with Marvin discussing the retractable screen and to my absolute delight found out that Marvin would replace the screen under warranty including labor. He told them I had another window just like it, and they will replace that one as well. It would've taken me hours on the phone with Marvin to find the right person to talk to and I wouldn't even have thought to mention I had the other window screen. I love it when i come across this type of customer service. We do have a few more windows to replace, and when we do, we are going to Ashby Lumber because of the great service we received from Jeremy. read more

I could not believe what fine service I got -- on the phone, so didn't need to go in -- by Jeremy H. His patience and customer service, and his professional courtesy went above and beyond. Our goal was to find a Marvin part number and he hung in with me while I searched and kept sending him photos; he fully participated in the search...and voila!...we got it! My part will be shipped to my home and I know it will be right. Jeremy is an exceptional professional and person. Thanks, Ashby Lumber. read more

I have really enjoyed working with Brandon to order a window. He is informative, helpful and respectful. As a women, I often feel that salesmen slip into "Mansplaining" mode, but I didn't experience an ounce of this type of behavior at Ashby Limber Door & Window. We will definitely be back for more projects! read more

We recently ordered 10 Marvin windows through Ashby Lumber and had a great experience with Jeremy and the team! We love the windows and would definitely recommend them to anyone looking to have their windows replaced! read more

It was great working with Jeremy. He was informative, responsive, and patient as I iterated my detailed doorknob order with custom sets many times. When the supplier didn't fill the order correctly, he expedited the refill. He then personally checked every set upon receipt. Everything was correct. I would definitely work with Jeremy again! read more

I had be best experience buying my doors and hardware from Ashby Lumber. Definitely will return for future projects. Jeremy was a wonderful help and was super attentive during the process of selecting the items for my project. Thank you Jeremy for all the support read more

We've purchased several doors and windows through Ashby Lumber over the past couple years and have had a great experience. Jeremy Hodina has made the process as smooth and pleasant as possible, and we're very happy with the service and products. We wouldn't hesitate to refer people to Ashby for doors and windows. read more

Loved their customer service. Everyone wore mask and provided hand sanitizer. Wish i remembered his name. But he was so patient with me. While i was explaining my project i had in mind he was giving recommendations what products i should use and how to do my project as well. Had a great experience read more

Avoid these guys at all costs unless you enjoy months and months of frustration and incompetence. We placed a major order (30+) of windows, and spent literally hours in the showroom with the sales rep going over the order with a fine tooth comb to ensure that each window was spec'd and then ordered correctly. Spoiler alert: they weren't. After all of that time and effort, when the windows were ordered there were "minor" details that resulted in a number of the windows arriving with problems and needing to be re-ordered -- details that I had personally painstakingly reviewed multiple times with the sales rep. Unbelievably frustrating. In addition to this, some windows were apparently mishandled by their delivery crew and arrived damaged and needed to be re-ordered. Again, so frustrating! And to kick it all off...the sales rep just forgot to order one of the windows - just forgot! When I called around the time the windows were scheduled to arrive to check on the order, I was told that all was well and on track. Then when I specifically asked about this window - it's a garden window, and needed to be ordered separately - the response I got was "Uhhh..." When I expressed my frustration with this, the rep assured me that he'd get right on it. Well, "get right on it" apparently meant "don't worry too much about it" to him, because then he STILL TOOK WEEKS TO ORDER THIS WINDOW, AND NEEDED FURTHER FOLLOW-UP PRODDING FROM THE CUSTOMER TO DO SO. How do you run a business this way? As if that weren't enough (seriously!), when we discovered that one of the major windows had arrived with an incorrect lite pattern and we pointed this out, the sales rep tried to tell us that no, he had ordered it correctly - and that if we wanted it to be correct, we were going to have to re-pay for that window - THAT WE ALREADY ORDERED CORRECTLY IN THE FIRST PLACE (and had the order sheet to prove it) AND PAID FOR IN FULL. Seriously - do yourself a favor and never, ever work with these guys. Unbelievably terrible customer service all the way through. read more