I've been seeing Sam for 5 years now, Sam has always charged fairly, I always tip well.
I've had colors I'm not happy with and colors I've loved.
I hated the ombre i got a little over a year ago, it wasn't blended properly, very choppy,
I hated every time i went darker because it was always way darker than I asked for.
But Blonde has always been good.
Sam always was more than a hair dresser he was a friend, hes also very friendly and great to talk to.
A while back i had a ombre done, and my hair wasn't extremely healthy after the color so it just didn't blend. Which i wish he would of told me before the color that hair texture will make a difference. Sam was great when i said i was unhappy and recolored it to one color with no charge.
I've spent the last year considering a new stylist, my first bad example is last year, I was going on holidays and wanted a very light caramel brown from what was a blonde.
I wanted my hair perfect for my trip as we were doing family photo's to hang in the house.
After my color my hair was a extremely dark chocolate brown, when I voiced I was unhappy. Sam said it was a 2 step process because my hair was too light. And I would need to come back after my holidays to have the second step done. I wish he told me this before i did the color because I would of had some low lights added and touched up the blond, instead of a full 2 step color..
Least to say i was unhappy for my trip, so unhappy i didn't want to do pictures.
I went back and did the second color, this was better. But this could of been avoided by him telling me i need 2 colors.I dont have time to spend 2 nights at the salon, between work and the kids I'm lucky to get one day to get it done.
Slowly i went back blonde, now that I'm blonde again, i miss my extensions which i haven't worn in probably 6 months, i used to have clip ins.
The sides of my hair is shorter than the back, its been like this for longer than i can remember. Sam said 18" extensions for the full head would be $700, not worth it to me. and its a little long, i like my hair at 16".
At the end of my color i asked in front of 5 people how much for just the sides, Sam said $150, I told him lets do it.
I stopped in the next week so that he can see the color my hair is now and tone the extensions he bought. When I went back in the extension color was a little off, we decided to re-tone my hair ( remember we just did a color a week ago for $150.00) he put the extensions in which are lighter than my hair now, so still no color match, the front is now a little thicker than the back so it looks a little silly.
And I went to pay Sam looks at me and goes $350.00. I'm literally in shock and i ask what happened to $150? Sam says he put in 2 packages, instead of 1 and since he re-toned hes charging $50 on top. So he went out bought 2 packages for me toned 2 packages for me and decided to not let me know until after he installed them that I would be paying more?
I didn't make a scene because he had another client and I thought that would be rude. I also had to get to work so I paid, tipped and left.
What i dont understand is we spoke the whole week before, not once did he mentioned a price change, he quoted me $150 not $350. and you would think someone that's done my hair for 5 years would be able to get the quote right.
If he quoted me $350 for the extensions, i would of said forget about it, its not that important. I'm not the kind of person to spend $500 in a month on my hair.
Instead he put them in my hair and felt he could get away with it. And you know what I make a good living, I can afford it, I'm not happy about it.
Since he had a client, i told him over text 10 minutes after i left, that I'm unhappy and feel completely lied to, he responded telling me to come back and that he will take them out and give me a refund. So my option is to go back and sit there uncomfortably, while my stylist is mad at me takes the extensions out? I dont think so.. I wanted a apology or maybe 50% off my next color. Which shouldn't be an issue because he owns the place but no instead i get attitude. I also mentioned that I'll be leaving a review, he said he was going to put a review about me at my work online?!! Not once has Sam every dealt with me at work, what a ridiculous threat to make.
My solution is to find a new stylist. If you want a stylist who will tell you upfront how much something is or how many colors before you get what you want, Sam is not the person to see.
If you show Sam a photo he will say, No problem! and it wont turn out, after he will say a couple colors more and you be there.
If you want a colors that are just okay, and friendly service than I would recommend Sam.
Personally I want a stylist who is upfront on pricing, how many colors to get to what I want, who tells my if something wont turn out the way i want and someone who makes recommendations. read more