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    Asel Elevators

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    6 years ago

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    Public Storage

    Public Storage

    (12 reviews)

    I am so grateful to the amazing staff at this Public Storage location. My initial setup with Amanda…read morewas seamless and easy. I appreciate her friendly and above and beyond attitude. Over the months, I've had great encounters with other members of the team. Reggie especially stands out for his care in my customer experience, and his interest in the value I've enjoyed as a storage tenant here. What wonderful hospitality. I highly recommend this team and location.

    I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation since approximately January or February 2026. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside the building. more than 500 images and video showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It is ongoing rodent activity. The problem extends far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have not found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

    Asel Elevators - elevatorservices - Updated September 2026

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