I rented my climate-controlled unit at this facility in 2017 because I believed my belongings would…read morebe stored in a clean, secure environment, as advertised. When the facility was operated as Dragon Storage and later Simply Self Storage, it was immaculate, and the staff was terrific. After Public Storage purchased the facility in 2023, my unit became contaminated with rat urine and feces. I documented ongoing rat and mouse activity inside my unit and throughout the main climate-controlled building. I was never notified by Public Storage of the rodent activity and discovered it on my own, despite being told that employees had been aware of the situation for 3-4 months prior to my discovery. Other tenants I have spoken with also told me they were never notified by Public Storage. I have documented with a Tactacam Reveal Trail Camera inside my unit. I have more than 500 images and videos showing rats running across the beams above storage units, on top of the units, and inside my unit. This was not an isolated sighting. It was ongoing rodent activity. The problem extended far beyond simply seeing rats. There was rat urine, droppings, and a strong urine odor throughout the building. My belongings were contaminated, forcing me to evacuate my unit and dispose of most of what I had stored. If you arrived before the daily hallway sweep, rodent feces could be seen in the common areas. What concerns me even more is how this was handled. Public Storage told me they have a "store at your own risk" policy and would not provide assistance. That was never my understanding when I rented in 2017, and I have never found that language in any of the documents I received. I also spoke with a customer who recently rented a unit in this same building and was told they were not informed of the ongoing rodent activity before signing their lease. If I were considering renting here, that is information I would want to know before making a decision. If you are considering storing furniture, clothing, family heirlooms, business inventory, or anything of value, I encourage you to inspect the facility carefully and ask direct questions about any current or past rodent activity before signing a lease. I would also ask detailed questions about the facility's pest control program. Two employees told me that pest control had been reduced. One employee told me that the level of pest control depends on the location's profitability. I cannot independently verify that statement, but that is what I was told. The City of Southlake Code Enforcement (CODE26-0192) currently has an open investigation into the conditions at this facility. I expected a climate-controlled storage facility. I did not expect to spend months documenting hundreds of images and videos of rats inside the building or to lose the contents of my storage unit because of ongoing rodent activity. Customers deserve to be informed of known conditions that could affect the safety of their stored property so they can make an informed decision before signing a lease.

I had to do some delayed Spring cleaning to get some clutter stuff stored away. I have always…read moredriven by this place since high school and I thought l would check it out go help with my storing solutions, so I called their customer service line to look at storage options. I get a nice phone call from Christina (office manager), who helped me and put to ease on my storage questions so she invited me to check out the storage facilities and see for myself. While I am not storing anything expensive, more so sentimental (stuff like my little pony and care bear collection..I kid, jk) than anything else and I hate reselling my stuff due to hassles, I needed clear things out for more space. I met Christina and she was customer service oriented answering all my questions and giving me the guided tour with showing my storage space looked like. She went out of her way to go over and beyond with excellent customer service and professional by answering every question and alleviate any concerns. One of the nicest customer service attitude from Christina in personalization is she remembers everyone by name. She called one customer by name as she came in while I was signing the paperwork. She deserves a customer service recognition award for her excellent customer service she provided. The facilities is very well kept and very clean. I noticed cameras so it definitely made me feel secure. The pricing with my unit was very reasonable and fair for me. They do offer a referral discount too. They have climate controlled units and I would assume non climate controlled units. I would highly recommend this storage facilities for your storage needs!

Absolute trash. Stay away. Rented there online. Went to get into the rental and there were cracks…read morein the back of the wall to the outside. Bugs. Evidence of rodents. Property manger was of no help. Des***y. Called a number where they tried to transfer to another unit. Pain in the you know what. When they had me open another unit. Dead rat. Pathetic. Look at these reviews. This is what a lazy, crappy attitude, unprofessional property manager does to a place. Still waiting on a refund, 3 calls, supposedly a district manager was to call. Think that happened? Nope. Pics coming. UPDATE: Now this Property Manager is writing me claiming that the balance THEY did not REFUND, read that twice, will goto collections since my card company had enough of them due to their lack of any kind of response. SECOND UPDATE: The new District Manager called, not sure of the spelling of the name but Kay**. She didn't think to think much of the four times customer service told me a manager would call, or her employee's threatening voicemails and messages and the time I have spent having to deal with this mess. She did however ask me if they fixed the balance, from a unit I never moved into, that I would adjust or take down this review. No. That is not how it works after you put someone thru all these hoops and waste HOURS of their time bc your Property manager wants to act like a child. I also told her that the clawback is between Public Storage and Visa not me, they got paid fully and decided not to refund it causing me to have to goto other measures, goto the processor and/or Visa. These companies worry more about these Google Reviews than they do providing actual decent service. Only when something like this is put up do they even bat an eye to try to do something, and even then can't hide their intent which is to have you take it down or change it. These companies ought to be ashamed of using doing the right thing as a bargaining tool for removing these reviews. As soon as that happened my tone changed significantly and the call was over. Tomorrow is two mos from when I didn't move into a place and this is the type of stuff Public Storage wants to put you thru. THIRD UPDATE: They had the gaul to send to collections a unit I never moved into. Trash Location and Company.

RATS! RATS! RATS! and more RATS!…read more If you want your values to remain valuable then please do not store them at this property. The rats will chew on them and possibly destroy your possessions. If I could I would give this property a negative 1,000. No stars at all. I was devastated when I accessed my unit to discover rat droppings and chewed on wood furniture, the insert to the sleep number bed has also been ruined by the chewing rats, rat droppings through out, keepsake board games must have been the rats desert. There is rat poison all over my belongings in my unit along with the rate droppings. I was advised by the property manager they are spraying for rats but considering where the rats reside inside the A/C buildings it's doubtful the spray ever reaches them. The outside buildings have rat traps outside their buildings. I was advised by the Coppell Property Manager (Destiny) I would get a month (October) free rent but the Arlington District Manager for Public Storage would not approve this request. The current property manager Destiny has been helpful and responsive but she doesn't have any authorization. In fact a woman from Public Storage in Corp CA called and told me that Destiny has no authorization. I texted and called the District Property Manager for the Coppell location (Ty) but received zero response. Later Destiny advised he was no longer the District Manager at the Coppell location and a new one would be assigned before mid October. Destiny later advised a new District Manager would not be available until November. In the meantime I got more than four (4) emails with various rate related issues. In one of the emails Public Storage advised me my new rent would be $275.00. Public Storage seems to manipulate the monthly rent without reasonable justification. Although I was told not to pay October's rent by the Coppell Property Manager I was forced to pay $189 (by the Arlington District Manger) as Corp Public Storage sent me a notice of Claim. I was told that Public Storage had placed a lien on my belongings, that my lock would be cut by October 24th and my items put up for public sale. It's shocking Public Storage after only 24 days puts a lien on someone's property and sells it. I am a long term renter (due to COVID) and have paid 6 months to a year in advance to avoid Public Storages outrageous rent increases and yet they were going to eliminate my belongings 24 days after not paying my October rent because I was advised not to do so since I was waiting on a credit If Public Storage figures out who posted this review I fear retaliation. I have more photos but this should give everyone an idea of what will happen if you rent at the Coppell Public Storage.

Great place! The staff (Lauren particularly) is very professional, helpful and responsive. They…read moreoffer the use of their truck for a day at no cost which is so helpful. She made a point to come outside and check on me, cold bottle of water in hand. I have passed this location for years and appreciate the humor and inspiration in their sign, which is changed regularly. I have meant to stop to tell them that even if I never rented. Running the business right! Yes, I would highly recommend here.

The staff is nice and I'm not sure the young lady who helped me when I went but I like that she…read moreremembered me! It makes a customer feel good to be remembered. Moving is never a great task but if u needing a storage this is the spot! They even offer a truck with the moves so it made it even better! I recommend this spot!

Sorry this review has taken so long to get written, life has been a little crazy. I want to say…read morethat the staff is the best! They are friendly, helpful and go above and beyond in customer service. I rented a truck here and needed a couple of favors ie. picking up truck one day - car carrier the next, extra moving blankets twice, helped me attach the car carrier and they couldn't of been more accommodating. I am sorry I forgot the names of the employees that helped but I will go out on a limb and say all of their employees are helpful and courteous. It was definitely a pleasure doing business with them and I HIGHLY recommend Hilltop Storage!

They did an Outstanding Job up dating Large Green Egg fire chamber. Can't Thank Them enough for the…read morehelp with getting the correct parts I needed to up date my old fire chamber , to new design. Grill is much easier to control and gives me better heat distribution , by eliminating hot spots. Thank You from an Avid Green Egg User Bob Hough

Very professional storage units PLUS U-Haul store in Argyle!! Wonderful service with everything I…read moreneeded. Will def be coming back to Lantana Storage Units.

Manager very rude and would not return a lock that has been open by storage worker however never…read moreused. No signs in the place says open unused items can't be returned

The managers at Macho Self Storage are professional and helpful. The units are reasonably priced,…read morethe lot has security cameras that are monitored and managers are available during the day weekdays and 1/2 day Saturday. I had a long term rental and never had any issues.

Robert and hannah were very welcoming and friendly when I walked in. Both explained the…read moreinstructions very well! service was amazing ! made sure my girls where hydrated & checked up on us to make sure we where fine when in the storage unit! all around great service !!

We've been happy customers for a long time. Danie, the manager, is friendly and helpful. We enjoy…read morebeing there!

I saw great reviews for Extra Space Storage, which is why I decided to use them for my temporary…read morestorage needs. And, boy, I'm glad I did! Not only were their prices more reasonable than other storage places I've used in the past, but the space was a lot larger, too. Randy at the Southlake location couldn't have been more helpful or courteous, either. It was a quick and easy transaction, and my stuff was safely stored a couple of hours later.

The folks at this Storage King were very nice and helpful. This is a very nice facility…read more Unfortunately, when I have attempted to call this facility the phone rolls over to their call center in Phoenix (they say). This is where things go from very good to very NOT good. As with so many similar experiences talking to almost anyone on the phone these days, the representatives: 1) Talk extremely fast, much faster than necessary and certainly far too fast than a normal conversation between two people 2) Their accent is so thick, it is VERY difficult to understand exactly what they are attempting to say. 3) They do not listen carefully to the question(s) that I am attempting to ask. 4) They are compelled to repeat everything back to me in a robotic-like fashion. 4) They repeat their answer to me 4-times over, even if I clearly understood what they said the first time.

Lori T, was PHENOMENAL! Her customer service is excellent. She called me to check in on my…read morereservation almost immediately after I had booked it; She asked if I had any challenges with the booking, or if she could assist me in any way. She also let me know, that I was more than welcome to call back if I had any questions or challenges, and when I did call her back, to change my move in date, she was so understanding and added a note to my profile to ensure I was taken care of. She was lovely to speak with over the phone, and made me feel comfortable and taken care of. She informed me of the office hours, and also gate hours! Things I wasn't even aware of! She was very pleasant, and I'd recommend her and the company to all my friends and family! Thank you so much Lori, for all your assistance today! You were wonderful to work with, and your attentiveness is definitely appreciated! 10/10 experience! I look forward to storing my stuff with this facility!