I purchased a gravel bike from The Cycle Mill in Ellicott City, and Jeff provided outstanding…read morecustomer service throughout the process. He helped guide me to the perfect bike for my needs with patience and expertise, and I'm truly thrilled with how it rides. I doubt I would have gotten into gravel cycling if it weren't for him. My wife stopped in near Christmas for some accessories, and Jeff was once again extremely helpful and attentive. Later, when I had a beginner issue with one of the accessories, he couldn't have been more accommodating in sorting it out quickly and without any hassle. In addition to the excellent service, The Cycle Mill is a welcoming local shop with a solid selection and full service options. It's also located in a beautiful part of Ellicott City, making a visit even more enjoyable. I highly recommend them for anyone looking for a new bike, accessories, or reliable maintenance in the area.

They've done a great job taking care of issues with my boys bikes that were beyond my ability or…read moreinclination. Never a long wait even on weekend and in a cool historic building

Asked two guys for help this morning at the Woodstock trailhead. Turns out they were the…read moreowner/manager and head wrench Brandon at Trek Ellicott City. Lucky us. One of our bikes' SRAM shifter/derailleur was acting up. They spent 10-15 minutes working on it to help us out -- updated the firmware and diagnosed the problem. At minute five I said to Brandon -- "just go ride, we'll figure it out". "Nah," he said, "I'm on it now. This is getting done." They were both awesome. So appreciative of the time they spent with us! Love these guys!

I went there to pick up tires for my sons bike. I was able to order online and pick up the item the…read moresame day. The people at the store were courteous, knowledgeable, and professional.

The same guy with the glasses is still there and i guess he was not happy to see me his attitude…read morewas unnecessary talking about E-BIKES USELESS WHOEVER CAME UP WITH THOSE sir i came back for another inner tube because the person at jiffy lube that help me put my inner tube back in the tire poked a hole in my brand new inner tube i will never go back to this location till that guy with the glasses is gone If i can give zero stars i wish i can

Friendly folks and great service! We got two bikes tuned up, and one had some parts installed as…read morewell. I also bought a helmet and a bike bell. All the staff was friendly and clearly very knowledgeable. The prices were very reasonable and lower than another shop we had potentially discussed trying. Very glad we came here, would definitely recommend!

ordered aventon ebike online and had some issues connecting wires. brought it in and the person…read morehelping me quickly connected the wires properly and made a few other adjustments to make riding it more comfortable without me even asking. they have a large number of ebikes on hand to try out. a really good place

MOST helpful! needed a box or boxes for shipping a bike and they provided three at no cost.read more

6.20.25 I dropped in…read moreas I was looking for a light backpack and comfortable sandals for an upcoming trip to Japan. I have a bad back and get back pains when I walk or stand for too long. The backpacks that I looked at were a bit larger and heavier than what I am looking for. I perused several sandals and the first pair of Teva sandals I saw were ginormous. The sandals look like they were swallowing my feet. The sandals at this retailer are likely meant more for practicality and comfort rather than their style. I found a second pair of Teva sandals that weren't as wide and fit my feet better. They are not the cutest, but they felt comfortable when I tried them on. The staff are amazing. I was greeted by three employees. The first one greeted me when I entered the store. The second one asked if I needed anything when I passed by him while I was shopping. The last one Krissy asked if I needed help when I was looking at the sandals. Krissy informed me about their lifetime membership which cost $30 and their current $30 new member bonus card which you get with a $50 purchase. The bonus card expires September 12 and can be used towards any purchase. A few benefits of being a member include: -10% back on full-price merchandise -occasional 20% coupon -Lightly worn items can be returned within a year -free shipping with no minimum purchase -Shop and trade gently used gear and apparel

REIis fantastic. The selection is excellent-I always find what I am looking for. This visit I…read morepurchased a Jacket. I felt the price was fair. I'm definitely happy with my purchased.

I went in for a full performance bike fitting. Excellent!! So much better than a Guru fitting I…read morehad done in the past, night and day. They spent a lot of time on this, checking everything from cleats, insoles, heel risers, crank arm length, seat positions and saddle pressures, etc, all the way to the hoods distance and angle. I already feel so much better on a few rides I have done (15-30 mile distances) and the new crank arms are being installed now, so this should only get better! Top notch outfit!

I have a RAD Power Bike (ebike) that kept getting flat tires every 7-10 days. Over the course of 12…read moremos and 13 flat tires, four different bike techs were baffled and called it just an unusual case of bad luck. I finally brought the bike to 90+ this past October and they figured out the issue right away. (A little piece of wire that was hiding somewhere near where the spokes entered the wheel.) They just fixed it, didn't try to upsell me anything else. I developed an instant trust and respect for these guys' bike knowledge.

This bike shop is excellent, I brought my bike here because the shop I purchased it from could not…read moreseam to get things fixed even after having the bike for nearly 4 weeks. Mke was able to get things tuned up and fixed while I waited. His goal is to get you back on the trail. We have since bought 3 bikes from trail werks and get all our service done there. I turned my friends from Harrisburg Pa on to trail werks because Mike is an expert on shocks and suspension, The owner is also very involved with advocating for and building local mountain bike trail A real asset to the mountain biking community.

Very attentive and knowledgeable staff. They have not steered me wrong. The new go to bike shop.read more

Hidden gems locally owned & operated #Bicycle #Track cycles come check them outread more

Expert work and quick turnaround from Max and Marshall. I had a cassette failure on Thursday and…read morecalled Max that afternoon. He found the wheel I needed. On Saturday, I brought my bike in and it was ready 2 hours later. He (or Marshall) also adjusted the shifting and tuned the brakes at no charge! The bike shifts and brakes better now than it has in years! My adjustments were never quite right :-(

Bought my bike here almost 7 years ago and had it serviced here. They are very knowledgeable and…read morehonest. Great service.

I got my HB Easy Motion bike from Hybrid Pedals 9 1/2 months ago and I am pleased to report that I…read morejust logged my 1004th mile. I had two good ups from John at the shop in this time, one of them to replace the rear brakes. Going from 20mph to zero, I'm not surprised by that. Love this bike.