I was supposed to have my interlock out in may. Of course it violated me a month before for .03…read more Then it started 2 minutes later. My wife is a teetotaler and don't drink at all. I said she blew a .06 and was .000 2 minutes later. The hearings examiner has dismissed and found us not at fault either time. I think there should be a way to take them to small claims court and sue for lost wages, mental anguish, and harassment. I have to meet in Portsmouth to get mine calibrated at the liquor store of all places. And have had my machine taken out and replace one time and now I have to again this month due to malfunction. I have been on three different occasions lately where I had to takeoff work and got all the way to Portsmouth and they were not able to recalibrate it, I was told to come back next Thursday, which made me late and have to pay a late fee. This has happened three times now. How convenient for roadguard /Dreager. I hear now the tech says they are bought out by smart start. It seems to me the state of New Hampshire as well as other state's reps need to investigate and see if the source code is set to fail before its time to talks it out. I am going to take this as far as I have to go legally. I cannot get my hands on the contract I signed because the technician quit. I have had mine over a year and months. It was only supposed to be a year. It malfunctions once a month very close to time to get it downloaded and out of my car. I am sober 6 years now. I have done my time. This is becoming increasingly clear it's never meant to come out. Who stands to benefit by me paying 150 a month and how racy would it be to make a violation happen. The technician is paid and the company is paid. Why would they want this to end ?

Draeger made this process easy. Bo is knowledgeable, informative, and helpful. He is open to…read moreanswering questions and makes himself by cell available anytime you need help.

I was stuck 100 miles from home, with a key that could no longer turn the ignition cylinder in my…read more'93 Jeep Wrangler. After cutting a new key with no success, and pricing a flatbed at almost $500, Thomas answered the phone for my last ditch effort searching for a fix at 9pm on the Sunday of Memorial Day weekend. Thomas called me back within 20 minutes as he said he would, showed up exactly on time and then spent over 3 hours with another run back to his office for parts, only to find out it wasn't a lock or ignition cylinder issue at all... this didn't stop him. At almost 12am he called to tell me he had just solved the problem... a broken spring in the steering lock mechanism. He dug it out and got me running again by about 12:30am. He's not a mechanic, and went way out of his way as a locksmith to fix my issue. It would have been way easier to do what 2 other locksmiths did when I called them in desperation... just say sorry, can't fix it. This company rocks! I highly recommend this company, Thomas, and their 24 hr service!

THANK YOU to Tom Chariho, who worked tirelessly for many hours today to help me unlock my car keys…read moreout of my trunk. After experimenting with my fuses and relays and panels and my wiring, etc he finally figured out how to get into my trunk. What a brilliant technician and a sweetheart. I highly recommend this professional. It is because of him that I did not have to spend the night in a beach parking lot on a holiday weekend. Thank you for your help and your diligence. Waverly police are smart to rely on you in a pinch.

These guys (especially Al) are awesome. I've had them put tires on 4 of my vehicles, including 2…read morejeeps, an Altima, a Honda Accord, and today my daughter's Ford Focus. Good work, fast, fair, and THE RIGHT PRICE! Today her car got inspected at ProTire and Tune right across the street and man did they SUCK. Wanted $350 for two tires, 190/65x15. Told my 18 y/o daughter she had shit tires and when they put the red R sticker on she'd get pulled over on the way home so she should have the work done. She called me, I went down, words were exchanged, we went to VIP Tires and were done and out the door for $199. So ProTire sucks, hard, and VIP rocks! Thanks guys!

Never go back there again. I called because i picked up a nail on the highway in my tire. Called…read morethem the guy said to come in and they would help me out because it was an emergency to me. The guy said can't help me out to many people there today. It takes 15 minutes to plug a tire. Never go there again for anything. Terrible experience for the last time

Was nearby with an RV and noticed one of my valve stems was leaking. Called when they opened and…read morethey asked a few questions and they said no problem. I brought the wheel over a few hours later and they said "let's go look at it". After a quick inspection he took the wheel and said I'll be right back. 5 mins later I had the wheel back with a new high pressure stem and he says "you're good to go!" No charge! AMAZING!!! I was in and out in 15 mins. Thank you so much Sullivan Tire!!

Came in about a month ago for an unrelated issue, and was told I needed tires badly. I really…read morefought it but after explaining it and showing me how bad they were, I went ahead and got them. I can't thank Sullivan Billerica enough, specifically the manager Tyler (?)because those tires have saved me multiple times in the past few snowy icy weeks from skidding off the road. Even when other people are sliding around I feel so safe. Thanks again, If you hadn't been so committed to making sure I was safe I wouldn't have bothered and would probably have gotten a much larger bill for getting towed out of a ditch 12/10 will come again.

I could not be happier with the outstanding service I received from the Billerica location, thanks…read moreto their newly-appointed Manager, AJ. He personally helped me with my choice of replacement rims for my SUV from start to finish. The end result totally transformed the look of my vehicle. AJ is, without a doubt, a very friendly and knowledgeable young man well-deserving of his recent promotion at this location.

Place upsells you on item you don't actually need replaced . For instance my vehicle needed 1…read moretire monitor replaced due to a bad internal battery. Then they came back and claimed I needed to replaced all 4 stating that the light would still be on which is completely false provided they actually relearn the monitors as you normally would. That was an extra $150 for nothing. Reluctant to do this but I had been waiting over 3 hrs and just said do it. I got the original monitors back and had no issues relearning the monitors while sitting in my drive way with no special tools., So now I have 3 spares. Additionally if you need any mechanical work ie ball joint, tie rod ends they will not do it and they will just send you to another garage only to have you come back. I found this out the hard way when they called na said my car was all set only to get there to have them tell me that they did the alignment but with bad tie rod end and to have it replaced and then come back. Why even waste my and their tiem doing a alignment on something if you cant even complete the job. Lastly if you need the winter tire change over they will not do it if you bring in a new tire but have no problem installing a dry rotted tire from a junk yard as part of the winter tire change over. make no sense from a liability standpoint.

Very busy place hade a flat tire fixed it fix very timely and a sensor replaced $$ friendly peopleread more

Went for in inspection sticker this morning and the guy had a temper tantrum. Swearing and throwing…read morethings around - total meltdown. Brand new cars are apparently all "pieces of shit". Because he couldn't find the mileage. ITS YOUR JOB. You see hundreds of cars for inspection, finding the mileage shouldn't be an issue to cause this level of anger.

What made my experience great today is the level of service that starts at the front desk and goes…read moreall the way to how my car is serviced. I trust Sullivan's and the people who work at the Bedford store. They go beyond being pleasant and providing great customer service. I feel there's a level of trust and an appreciation for my business. I feel I'm getting my money's worth and in today's economy, every penny counts.

Everything was very easy. I selected my tires and booked the appointment online, I had…read moreconfirmation and a follow-up email that same day. The whole service was finished inside of three hours, and everyone was friendly and explained the service clearly, both when I dropped the car off and when I picked it up. I have been getting my tires at Sullivan for years now, and I'm sure I will continue to do so!