We hired JP Contractors to start the process to rebuild our house after a fire, he took four weeks…read moreto come to give the estimate, and we started with the plans. After several months of waiting for the city to approve the plans, and after we paid, the plans are WRONG and INCOMPLETE! He charged $8,000 for the plans and did not let his architect talk to us at all.
During the process, Cathleen was rude and unprofessional, at one point, when I called to ask for an update, she said she was busy and calling her did not speed up the process, I said I needed updates, and she got flustered and yelled at me "this is how we do things!". I told her not to raise her voice, she told me "You need to relax." I asked to speak to Jesus and she said he was very busy and she was the person to talk to. Now we have to spend more money to re-do the plans and have wasted many months with this company. Cathleen told me she was doing us a "favor" by working with us, I should have fired them on the spot, I told her it is not a favor if you are getting paid for it.
The owner is non-responsive to his rude employees, feels he can do the work when he has time, and then the work is WRONG. Incompetency at its best. After many months, and payment on wrong plans, Cathleen sent us an email stating they were very busy and could not do the work for us..... as if we would even consider continuing to work with them. They are unprofessional and shady, he wanted to charge $30,000 for asbestos work that an asbestos specialist charged $20,000 for. This is the worst experience we have had with contractors and we have had a lot of work done over the years. Cathleen yells at people and thinks it is ok because in her mind she is doing us a favor rather than the other way around.
Finally, when the plans were finally approved by the city, Cathleen sent us an email telling us we had to pick them up ourselves - breaking their contract.
Do not bother with this company, they are unresponsive, rude, and unprofessional, especially Cathleen.