THIS PLACE IS TERRIBLE!!! I received a shirt for my birthday from a friend. She purchased it at Arttie in Round Rock. The shirt had a hole in it. I went in to exchange the shirt yesterday, with all tags still attached. All I wanted was the exact same shirt since mine was damaged. I did not have the receipt since it was a gift, and I understand that is a problem. I asked the girl if she could look it up in computer if I told her what day it was purchased on, she said no. Her name was Norilyn, and her name tag says that she was the assistant manager, however she claimed to be the manager. I wouldn't think that someone that looks to be about the age of 18 (at the most) would be the store manager, but who knows at this place. Norilyn was EXTREMELY rude and REFUSED to give me the same shirt. She then asked another employee (Crystal) to come to the front. She explained the situation to Crystal and Crystal was VERY nice and saw no problem simply switching out the damaged shirt for the exact same undamaged shirt. She even stated that she could just look up the receipt in the computer (LIKE I HAD ASKED THE "MANAGER - NORILYN" TO DO ALREADY). Nori;yn called the owner of the store on the phone while i standing there, her name was Ms. Young. Ms. Young clearly isn't concerned about customer service or people returning to her store because she said absolutely not, and that it didn't matter that the shirt was damaged.
They eventually exchanged the shirt for me, but it took 45 minutes of heated arguing to get that done. I had read reviews of this store online since my experience yesterday and I have YET to find a good one! Clearly all they do is take your money and once they have it, they could care less what happens....
DON'T WASTE YOUR TIME OR MONEY SHOPPING AT THIS JOKE OF A STORE. read more