While processing returns, I politely asked whether another staff member could assist customers…read morewaiting in a long line. The employee, Tonya, responded by ordering me to leave the store and threatening to call the police. I did not raise my voice or behave aggressively. The employee was attending to non-customer tasks at the time. Ejecting a paying customer and threatening law enforcement without cause is unacceptable and damaging to the UPS Store brand. I am requesting owner review and confirmation of corrective action UPDATE: I have already submitted a formal complaint via email and to UPS corporate offices. Corporate representatives assured me this incident would be handled and confirmed that the behavior described does not represent UPS standards. For context, I have been a regular customer of this neighborhood UPS Store for over 10 years, with hundreds of visits. During this incident, a new individual, whom I understand may be associated with a recent acquisition of the store, informed me that I was "no longer allowed to enter her store," despite my calm demeanor and longstanding customer history. This statement was made publicly, causing several customers to leave the store in visible discomfort and astonishment. This is not "her" store. It is a neighborhood store that I have supported for over a decade. The conduct was inappropriate, unwarranted, and entirely unacceptable. As a customer who visits this location multiple times per week, I am requesting reassurance from the owner of this establishment that appropriate corrective action has been taken and that I will not be placed in another uncomfortable or hostile situation upon returning. At this time, I do not feel comfortable coming back without confirmation that this issue has been addressed..

This place sucks. Tried printing a label and it was a total scam. They charge $3 a minute to use…read morethe computer and then it's impossible to figure out the printer. Assistance was obsolete.

I want to preface by saying, I never leave reviews. However, after so many fantastic experiences, I…read morefeel it is necessary. Larry is always a delight and brings so much joy upon entering the building, Anne is so quick to follow up with proofs, and I cannot say enough good things about Elesha. She is so thorough and always goes above and beyond helping me with what I need. She is so knowledgeable and has helped to teach me more about the digital/printing world. She is also very transparent about the most affordable options for our needs. Thank you Miller Team!! Top notch service, every time. We will continue to return for all of our vinyl printing needs!

Five stars are simply not enough to express my appreciation for the quality and timeliness of the…read morework done for me at Miller IDS. Dana Burton, fine art specialist was flexible, creative, patient and so professional when I arrived desperate to replace some prints that another establishment had ruined. I was on deadline for a gallery show and Dana even got permission from established clients to help me finish in time. The work is superb, the actual experience has been inspiring and Dana's suggestions for materials to work with has opened new avenues of creativity.

I never leave Reviews, but I feel it is necessary in this case. There are a myriad of reasons why I…read morelove this business and it's staff. First and foremost Lauren is the most exceptional framer in Austin. Her attention to detail and patience is unparalleled. She is an artist herself so I also highly regard her input. I have been taking my artwork to her for over three years now and she's communicative and patient with me. It is a very personal thing to take drawings you have spent hours with and leave them with someone else. She has saved me so much anxiety because I can leave with the piece of mind that when I return the art work will be in perfect condition and now in an elevated state, elegantly framed. I have not had the privledge to have Peter document my work or make prints. If I ever did need this service he would be my first phone call. I know from the other makers in town that he is the best. If you are a serious working artist and want your documentation to be the closest most accurate representation without being the original then look no further. They say that if you are the best at something that you don't have to brag, others will do it for you. I cannot stress enough how exceptional Agaveprint is. KEEP SMALL BUSINESS ALIVE! You will not find another framer that cares and delivers like Agave.

I am an artist working in Austin for over 25 years, I do not go anywhere else to get my fine art…read moreprinting done or my framing. Lauren and Peter are both very good at their jobs, delivering quality work and a trusted eye. They are always very responsive and deliver the work in a timely matter.

I'm a watercolor artist. Making prints of watercolors is tricky because sometimes the digital…read moreversion of my work doesn't always come out true to color when printed. Travis and Sebastian make sure it does!! They make it happen, including printing my art on watercolor-type paper. The color is true and the weight of the paper is perfect! Plus? They're just nice/good people! I can't recommend them more highly than 5 stars here.....but they rate 10+ in my world!

Needed to print a single document in a rush and they had me in and out in less than 3 minutes and…read morewouldn't let me pay (and I tried!). Helpful and cheerful staff and great service.

BJ is a rockstar. He helped me track down an important package that I wasn't getting help from at…read morethe FedEx customer support line. Can't say enough great things about the support at this location.

This store SAVED ME with a print emergency for an urgent customer meeting. BJ took a completely…read moreinsane request from me at 7:30am and I had my prints in hand for my 100 person customer meeting at 9am. I literally can't thank that man enough.

This is my go to place for printing documents. I mean, who actually owns a printer?! The ease of…read moreuploading documents and the option to have them print and you pickup. Or get a code and head straight to the printer when you arrive. Both are easy and simple. Most pickup orders were done within 24 hours. The documents all come out as anticipated and accurate with the number of copies. For the four pages printed today it was $3.08. I think that's a good value but others may not.

FedEx has become useless! I had a package going to this Austin location delivered by UPS. They…read morerefused the delivery even though they offer 'hold for pickup'. It is impossible to reach the stores directly now and even their chat agent was no help. You need a FedEx tracking number to proceed. See the problem? It's coming from UPS to FedEx so you go in a circle. There's no way to get a human agent anymore which is the basis for my complaint. You have optimized yourself right out of being helpful for your clients, shame on you!

This review is a direct reflection of the recent price increases that the UPS Store has…read moreimplemented. Not only am I paying $400 per year for the service, but they recently added on a number of "fees". 1) They now charge you $2 / package for going over your package "limit". Seems punative for the customers that use them the most. 2) They now charge $2 / day for every day a package sits over 5 days, and that includes the Amazon "padded envelope" packages. Get a package halfway through your 10 day vacation? Yep, that's $10 extra when you go to pick it up. The entire point of this service (to me) is convenience and reducing the stress of having to be home when a package is delivered. Unfornately, these changes have only increase my stress. I'm cancelling my subscription and finding somewhere else - even if that means driving an extra 5-10 minutes. So long UPS Store - you were great at one point, but now you suck. BTW, the folks working there are nice and friendly. I'm just tired of all the nickel and diming.

Always love a good ups: ) Green was so helpful all while the store was super busy. Thank you!read more

So glad that I was told about this place. Both times I have used them, they have been able to turn…read morethings around quickly and yet the quality has been top notch. Michael is so patient as he guides you on what is going to show up best for the "look" that you want printed. The quality and service I have received from MCarthy Print so far have been way better than dealing with any of the large commercial printers. I will always go to McCarthy for my future printing needs

Wow! What a great shop. What amazing customer service. I will definitely be bringing my business…read moreback to McCarthy in the future!