Nonexistent CUSTOMER SERVICE. I placed an order on 7.17.2024 around 11 p.m. When I paid, I received…read morea message from QUANTUM offering free shipping on an additional order if I attach a new order to an old one. I saw the shipping price anyway, but the attached message said (paraphrasing): "Do not worry. It just looks that way. You will be credited later". I did not get credit, and I called to have this charge removed (that was around 2 pm of 7.18.2024), and was told: "offer was only on either "shipping only" or on "direct only"... I do not remember, but some excuse. They were okay with canceling this additional order. As I was closing my order receipt, I noticed a mistake on my first order. That was on me- I will not lie. So I call again - 5 minutes after the first call. They tell me that they can't change the design. So this is the first issue on order #1: I was able to cancel order #2, which I placed with order #1 just 5 minutes before, and you were able to cancel it then, but now you can't make changes because it's ready to be shipped?! That happened in 5 minutes?! So I asked for shipping to me vs list that I purchased (it was direct mail). I would add labels with "price change"- that was my mistake. I told them: "I think you probably would be making money because I paid for shipping to 100 individuals, and only one shipping would be needed. The whole time, I just heard: "NOTHING CAN BE DONE." So... I was taken advantage of on the first issue (order # 2). The second time (as I said), it is not that they did something shady- it was my mistake. My issue is (as mentioned at the beginning- NONEXISTENT CUSTOMER SERVICE because they did not even try to help. At ALL!

I have been using Quantum Digital for several years now. They are cost effective and fast. I am…read morecontinually surprised by how quickly they're able to turn around job orders. Customer service is very professional and have always been able to help address any issues that come up. I never worry when I order through Quantum Digital. They've been and will continue to be my exclusive property flyer print service. Keep us the awesome job! THANKS from a very happy customer!