Don't waste your time with them. They're extremely slow to produce small, simple orders. I had to email and call after two and a half weeks of waiting for my order of two proof prints. They hadn't even touched my order at that point. When I finally picked up my order there was gunk all over one print and the guy was really rude about having to reprint and said it would be ready the next day. When I told them I had already waited almost three weeks for it and I'm pretty disappointed that I've got to come back the next day for it. He told me they had larger orders ahead of me and flat out, that my order was not a priority. I was stunned! Besides all of this terrible customer service, the prices are really high and I promise you can find better prices at other printers in Austin. The color quality is subpar as well. I won't be using this business again. read more

Not that great... lots of excuses as to why things didn't turn out well, no effort to 'make it right' and pricing seemed average to high (even though the sales guy swore that the pricing was 'very aggressive' ) Too many problems and excuses. Overall, I'd have to say try another vendor like API or Austin Graphics. read more

All you need to know: * The best color accuracy, ever. Your screen colors = print colors. They are constantly calibrating their machines for accuracy. * Always on time, professional, and courteous. * Will help you find the right material for your project. * They take pride in their work and will always ensure that you're 100% satisfied with your printing, installation, etc. * Overly communicative and respond quickly. * Can do just about anything or will find someone who can help you! Shaun, Matt, and their team are fantastic to work with and have always pulled through for my company. They are very organized and easy to work with. We are so happy with all of our ACL projects and send all the print jobs we can to them. read more

I've worked with American Color Labs for 20 years and won't go anywhere else. Enough said.

My 10-truck, 15-trailer landscaping company has used ACL for years. They are the best. Always helpful. Always going the extra mile. And their products are top notch. Truck wraps, signage - all great products. Highly recommend. read more

Of all of the sign businesses in the Austin area that she supplies materials to I was recommended to this business for my vehicle lettering and signs by my wife. I will let that sentence speak for itself. These guys are great! Shaun is always dependable, and I know that quality will never be an issue. I definitely recommend them for any of your sign needs and I know that regardless of what I order it will be done right. read more

I have been a repeat customer of ACL for over 2 years, through my capacity at one company and even going so far as to refer other clients to them. In the past year I have seen a steep decline in their customer service. Echoing what another reviewer said, the excuses are abundant and they will make very little effort to rectify an incorrect print job. I have too often overlooked these shortcomings because I found their prices to be fairly competitive, but now I'm left feeling like "you get what you pay for." The last straw came today when I was told I would have to pay to reprint a batch of posters that printed purple instead of gray.... The reason? I was told they are incapable of printing gray if there are other colors in the poster. First of all, as a professional why wouldn't you contact your customer in advance of completing their order if you think there is even a chance that the final product will not exactly mirror the image they have asked you to print? I am not the printing expert, so if there is something to be considered with either the format of the file I sent, the type of paper I'm printing on, or the type of printer needed to complete my job, that might affect how it looks in the end, the printer should be the one communicating those concerns in advance. Don't wait for the print job to come out wrong and then tell me it's my fault for not asking the right questions first. (I was supposed to ask if the gray would come out looking purple??) Never mind the fact that I have printed color-on-gray prints with them in the past with no problems, so that excuse doesn't even hold water. At this point I would prefer to find someone who can print an image that looks like the file I sent them, and not have to pay double to accomplish that. read more

I gave these guys about a 6 hour turnaround time to have 2 large mirrors printed, and they got it done, I was very impressed! I was a little frustrated to find out that one of the mirrors had scratches on it after we unwrapped it. All in all, pretty good work! read more

Excellent turn around time on quotes and product. Wonderful quality!

I volunteer on the Board for the Austin Chapter of Credit Unions and worked with ACL a couple of times for events and projects. They've been great and even able to do a quick turnaround to help meet a deadline. Great company. read more

Our business has used American Color Labs for four years. The work is consistently good. They are very helpful about quick turnarounds, and they've gone out of their way to figure out the best way to do some unique work that neither of us had done before. They are creative as well as conscientious about our budget. We shopped around a lot when we first decided on them, and we have had no reason to shop around since. Happy Customers. read more

American Color Labs is absolutely wonderful! From customer service to quality, they are the best in the city for print materials. Their turnaround time is quick and they are so kind start to finish. They printed my wedding programs for me three days before my big day without question or problems. Definitely call on them for your print needs. :) read more

Phillip was helpful in planning the decals for the van and trailer of my small business. The job was done quickly and the decals look great. read more

Shaun and his team are amazing. We had a 24 hour print and delivery turnaround prior to a misprint and this team nailed it! The were the MOST flexible and accommodating printing company I have ever worked with and the cards came out looking great!!! Delivered directly to us amidst the SXSW chaos!!! Thanks again Shaun and Team!!! read more

I contacted American Color Labs, to create a logo for my business and create a large banner. I sent them a photo of my sketch asking them to put in in a digital format and clean it up a bit. Shawn and his staff gave it the royal treatment with a quick turn around. The logo exceeded my expectations so much that I didn't need any changes to it. I always received a quick reply to my emails and I plan to use them again. read more

I've been using these guys for a long time and they are the bomb! Really nice folks and always get the job done. Highly recommend!

I have not tried their service and never will. I posted to Craigslist to sell my older Mac Mini and one of their consultant replied back. I decline to have it demo with his Adobe CS4 software install and trial, and told him that the machine is limited to only 2 gigs of memory. His reply was not very courteous. Here's his reply, Date: Mon, 31 Oct 2011 14:19:59 -0500 Subject: Re: Mac Mini From: @gmail.com To: @hotmail.com stick the machine in your ass then On Oct 31, 2011 2:07 PM, "GC" @hotmail.com wrote: CS4 will run slow on this machine, much like older MacBooks with only 2 gigs of memory. Sorry, I'm not sitting around while you install and try that out. Phillip Cole @gmail.com wrote: Can you demonstrate that the machine works? I would like to load Adobe CS4 and see how it runs. Is that possible? I can come in a couple of hours if so. What is your phone number and address? Phillip Cole Sr. Project Consultant American Color Labs Mobile# 512.577.3929 Office# 512.454.5222 Fax # 512.454.5224 phillip@aclaustin.com beaglegraphics@gmail.com ------------------------------------------------------------------ read more

We have used ACL for the past six years and their product, customer service, and turn around times have always been the best! The clients they serve keep coming back - that should tell you a lot about them! read more

These guys are fantastic! Fast quotes and turn-around. I use them all the time for small and large orders. I highly recommend their services! read more