I picked my car up and it looks good. The customer service was great with Marcos. He was a pleasure…read moreto work with!

I want to be upfront: I did not choose Spectrum. My vehicle was damaged by Mister Car Wash's…read moreequipment, and Mister Car Wash required me to use Spectrum as a condition of covering the repair. If the choice had been mine, I never would have brought my car here--and after this experience, I'd urge others to think twice before doing so voluntarily. I brought my 2014 Honda CR-V in for a front bumper repair--two parts needed replacing. The estimate was 2-3 days. What followed was seven weeks of repeated visits, poor workmanship, and zero accountability. Visit 1 (July 28): I dropped my car off in the morning. The shop called me that same afternoon to say the work was finished. When I arrived, I discovered they had only replaced one of the two parts listed on their own estimate. The service advisor, Marco, argued with me that the missing part wasn't part of the job--until I showed him a copy of his own estimate, which clearly listed it. I had already returned my rental car based on their word that the job was complete. Spectrum made no effort to arrange a replacement rental or cover the inconvenience they caused. I also noticed that items in my car's interior had been moved from where I had left them. A shop working on the front bumper should have no reason to disturb the interior beyond moving the vehicle in and out of the bay. Visit 2 (July 29): I brought the car back to have the missed part installed. When I got home afterward, I noticed scratches on the new bumper, rough paint, and panels that were visibly misaligned with large gaps. I called the shop, and they told me to bring it back. Visit 3 (July 30): I brought the car in to show them the scratches, rough paint, and panel alignment issues. They said they'd need the car for a full day to address everything. Visit 4 (August 5): I left the car for the entire day. When I picked it up, a scratch was still present, and there were large bare spots on the bumper that looked like they had been touched up with nail polish. They told me I'd need to bring it back again. Visit 5 (September 12): I brought the car back one final time. The scratch was poorly concealed, and the panels were still misaligned. At this point I stopped bringing my car back, because five visits over seven weeks made it clear that this shop is not capable of producing acceptable work. To summarize: Spectrum called a job complete when it wasn't, argued with me about their own paperwork, left me without a vehicle with no attempt to make it right, and then failed to fix their own mistakes across four subsequent visits. I would not trust this shop with any vehicle.

They repaired my damaged sports car quickly and professionally. They gave a good price and dealt…read morewith my insurance. So it was very hassle free. My car looks great again!

High end quality workmanship. It's the place you never really wanna go, but if you got to ... you…read moremight as well go to the best. Rick is very caring about his work. He takes great pride in doing things correctly. I wouldn't hesitate to recommend him to anybody and I have. My insurance company tried to talk him into getting salvaged parts for my brand new car that got vandalized. He simply wouldn't do it. He called me personally several times throughout the process and my car looks brand new again. Once again, if you have to go for any reason to have your car damage repair, this is the place. I wouldn't take it to anybody else.

I had a broken bumper that another body shop tried to charge me over $1000 to install and paint a…read morenew one. These guys fixed my bumper for only $200! They were super nice, personable, and helped me fix it as soon as possible. Will definitely come back for any other repairs!

I just want to send some love and blessings to this place; when I was most in need, their pricing…read morewas unbeatable and their service, phenomenal. The young man in the office was so pleasant and right away said they could fix my door, and the gentleman in the back said it would be no problem. When I got my car back within 30 minutes and it was professionally done, I was in awe! But then they told me how much...and I started bawling! Gracias por todo lo que hicieron por mi, nunca lo olvidaré! My BMW has been blessed with your kindness! Happy Thanksgiving!

Everything went good. Great location, convenient & its near where I live so I know exactly where…read moreto go if any issues.

Kevin, Jill, and Shelby are fabulous. Pricing is fair and they communicate with you very well the…read morestatus of your car repair. I've taken my Subaru and Ford F-150 to them and both have come back looking perfect. Kevin also specializes in older Ford trucks. There's always an OBS or Dentside getting fixed up there.

Troy and his staff did an excellent job on my 2015 C300 Mercedes! They stripped down, sanded, and…read morerepainted several areas that were scratched, road-rashed and slightly dented. He matched the color (Dakota Brown) perfectly. And the price was very fair. If I could give Precision 10 stars, I would!! Just a great shop!! Susan B.

Troy is a master of his craft. He fixed a deep paint scratch in my door and even went above and…read morebeyond to repair another scratch I didn't even know about! Looked brand new after. He also gave me a ride to school when he heard I was gonna take the bus. Highly recommend this place!

No idea who they have running the desk but he's incredibly rude. Talks over you when you're trying…read moreto talk and knows he's being rude. Acknowledges it and then proceeds to be disrespectful. He had no idea who I was and talked to me that way I can't imagine how he treats his customers on the regular.

Actually I've not spoken to them but they quickly reached out to me and gave me some information…read moreand did a very rough quote. I appreciate the proactive approach- I've got to carve out some time to get over there to get more info.

Five stars for Hood's!…read more After a break-in damaged both door handles on my Hummer, JC and Armando went out of their way to help me get them replaced. They were friendly, knowledgeable, and provided outstanding customer service from start to finish. I was so impressed with their work and professionalism that I'll be taking my daughter's Porsche to them soon to have the rear passenger door looked at as well.y If you're looking for a shop that truly cares about its customers, Hood's is the place to go!

I'm once again very impressed with the expert repair work and excellent service at Hoods, Etc…read more Within the low key entranceway, they have vast space for many vehicles and well equipped automotive facilities. I am always pleasantly surprised to find an auto repair place with mechanics, owners and managers who are all experts, honest and courteous. Special thanks to J. C. for his reliable care and going the extra mile to test drive my car in advance to diagnose any possible damage.

They say cars aren't museums and should be driven out in the elements, but I say, why not do both?…read more Three years ago, I started doing some research on local detailers specializing in ceramic coatings here in Tucson. Cool Auto had great reviews and many of them were personally answered by their owner, Cassandra. When I called for more information, sure enough, Cassandra answered the phone and took the time to explain all my options and invited me to see their shop at any time. I found her prices were fair and her shop was full of beautifully detailed cars and professional folks when I visited. I booked an appointment immediately. Over the years, Cassandra and her crew have expanded their offerings, now installing PPF and window tint to go along with their expert paint correction, detailing, and ceramic applications. Over the years, they have handled paint chips, door scratches, water spots and maintained my car's finish perfectly. Their prices are fair and they get the job done right, every time. It's rare these days, but after three years visiting her shop, I trust and believe it when they say they care about their customers' cars and happiness. I've brought the membership, I get my ceramic coating maintained every year, and eventually, I'll replace the original PPF on my bumper at Cool Auto as well. If you appreciate someone looking after your baby just like you would, Cool Auto is the place to go.

I had an excellent experience here. They did a truly thorough job restoring my vehicle inside and…read moreout, far beyond what I expected given the damage and wear. The headlights, leather, and overall condition look almost brand new. My grandfather, who owned the car before me, didn't even recognize it when I showed him photos -- that's how dramatic the difference was. They had really great customer service the entire time my car was in there. The owner was very down to earth, and it really make me feel very comfortable. They were patient and flexible with my schedule, and I really appreciated that. Once I finally got the car in, they took great care of it. I'm genuinely happy with the results and would 100% recommend them. I definitely will be coming back for the future especially when i'm ready to get my car painted that I can afford it due to the side fender paint that has been fading for some time.