honest. thought I needed a new starter for my f-350. Phil could have sold me one $1000. he found…read moreproblem-$95. never go any where else for auto service.

What can you say about a shop that misleads you about being able to work on your hybrid car,…read morefalsely "diagnosed" not one, but two perfectly good hybrid batteries, did not pull the bottom covers off the tow truck thus causing the parts to be lost! They kept my car for weeks after we changed out the first replacement hybrid battery before they refused to do the work they stated they would. To say this shop cost me thousands is an understatement! The cost of rentals alone during the time they were cross diagnosing is shameful! At the very least they should refund the diagnostic fee of $185 for a battery that they could not have diagnosed because it contained no coolant!

When I got into a fender bender a few weeks ago, Innovation Auto was able to fix my dent in less…read morethan 24 hours!

I previously used Innovation Auto Collision when my car was dented in a parking lot. I had…read moreresearched repair shops thoroughly & selected this company because the price was fair & I liked the fact that it was a family business. It was obvious to me that there was great pride & concern in their work. When the 2nd damage occurred there was no other choice for me. The quote was made, the material ordered & the repair completed quickly & beautifully. They even arranged for a rental agency to pick me up & provide me with a car. Absolutely, I recommend this company highly. They will not disappoint. Ellen N

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

I am very disappointed with my experience. Before coming in, I called and was told that an oil…read morechange with an air filter replacement would cost $80. However, after the service, I was charged $123, and the air filter was not even replaced. I was also told that my car required a more expensive, higher quantity oil, which I later found out was not true. As someone who trusted the mechanic's advice, I feel that I was misled and overcharged. I believe customers deserve honest information and fair pricing. Unfortunately, I did not receive either, and I cannot recommend this shop based on my experience.

Polite and professional. Good job on electrical repairs. Ford Festiva rode bumpy and clunky. They…read moreworked on it, It now runs smooth and handles extremely well. Thank you.

Top notch experience from start to finish. Straightforward quote, quick scheduling, quality work…read more My wife bounced our Ford Fusion off a pole and tore up the front bumper and the metal. Price was fair and the repair and paint result is like new. Only minor quibble is that I had to chase them a little for status updates but I'm fully satisfied and will use them again (if it comes to that).

My son was in a car accident in the Phoenix area. I had no clue where to take it for repairs. It…read morewas drivable so I made him come down to Tucson so we could take it to Vanderpool's. This is the 4 time we've had to use their services over the past 6 years. We've always had wonderful experiences working with them. They communicate well with insurance claim updates and get your car repaired quickly and do a wonderful job. Hopefully there won't be a next time, but if there is our car will go here!

I went to get an exhaust installed. They did it in about a hour but they said they could not get…read morethe exhaust tip centered because it wasn't a perfect fit so it was touching the bumper. I took it to another shop right after and he switched out the hangers and had it fixed in less than 20 mins. Considering I paid over 350 for the exhaust install and it needed no cutting and took less than a hour I assumed they could have fixed this or at least offered this solution. They did manage to fit my old exhaust back in my car which i'm thankful for and they did seem professional. I'm disappointed at the price which was not told to me before even though I called days ahead to get a quote and I'm also annoyed I had to pay more money at a different shop just to get it installed right.

No hard feelings but I've gotta leave an honest review. I lost several basic functions to my BMW…read moreafter the tune. I was told I should've let them know beforehand that the basic functions were a priority. I figured it'd be obvious that I'd like to keep things like my parking brake and my remote start. If you're going to use them be sure to outline every little thing that you'd like to keep functioning on your vehicle just to be safe. I requested fair compensation (NOT a full refund), as I need to get the car taken care of correctly. This was denied.

Had trailer in for damage that was done at Cibe smart on orangrove rd . Cube smart could not tell…read moreme who was renting the space next to me . Do I have to pay a deductible. Next took it to blue compass on la cholera rd 3 weeks to get a testament and another 4 weeks to get parts . So zi took it to Merrigans lachollia. My trailer was broke in to took to days to find out a police e report was taken was told it did not appear that it was broke in to no forced entry. Merrigans is say they are not responsible because they have a sign saying that. So again I have to pay for some one else's being not held responsible. IF YOU TAKE YOUR TRAILER THERE REMOVE ALL ITEMS AND TAKE PICTURES OF EVERYTHING SO YOU HAVE PROOF SO IF SOME THING HAPPENS MERRIGANS WILL HAVE TO ONWN UP TO THERE RESPONSIBLE

I've had Merrigans Arizona Roadrunner work on my 2005 RV multiple times. They have always been…read moretimely and fair. I can't say enough about the service I received from them. Their service manager Eddie is as good as they get. Their technicians take the time to show me what they did and show me nuances on my rig. I knew nothing about. They're as good as it gets and I will continue to give them service and recommend them to anybody and everybody who has an RV.

They say cars aren't museums and should be driven out in the elements, but I say, why not do both?…read more Three years ago, I started doing some research on local detailers specializing in ceramic coatings here in Tucson. Cool Auto had great reviews and many of them were personally answered by their owner, Cassandra. When I called for more information, sure enough, Cassandra answered the phone and took the time to explain all my options and invited me to see their shop at any time. I found her prices were fair and her shop was full of beautifully detailed cars and professional folks when I visited. I booked an appointment immediately. Over the years, Cassandra and her crew have expanded their offerings, now installing PPF and window tint to go along with their expert paint correction, detailing, and ceramic applications. Over the years, they have handled paint chips, door scratches, water spots and maintained my car's finish perfectly. Their prices are fair and they get the job done right, every time. It's rare these days, but after three years visiting her shop, I trust and believe it when they say they care about their customers' cars and happiness. I've brought the membership, I get my ceramic coating maintained every year, and eventually, I'll replace the original PPF on my bumper at Cool Auto as well. If you appreciate someone looking after your baby just like you would, Cool Auto is the place to go.

I had an excellent experience here. They did a truly thorough job restoring my vehicle inside and…read moreout, far beyond what I expected given the damage and wear. The headlights, leather, and overall condition look almost brand new. My grandfather, who owned the car before me, didn't even recognize it when I showed him photos -- that's how dramatic the difference was. They had really great customer service the entire time my car was in there. The owner was very down to earth, and it really make me feel very comfortable. They were patient and flexible with my schedule, and I really appreciated that. Once I finally got the car in, they took great care of it. I'm genuinely happy with the results and would 100% recommend them. I definitely will be coming back for the future especially when i'm ready to get my car painted that I can afford it due to the side fender paint that has been fading for some time.