I would not recommend this contractor for even the smallest job. We hired them for a bathroom remodel, laying Pergo floor in our bedroom and ordering and installing Pella windows. Both the windows and the bathroom remodel were supposed to start in September and be done by Thanksgiving. However, by December 29th, when we ended our relationship with the company, it was still not finished. Between orders being placed incorrectly, poor communication between the workers and management and several redos because work was done poorly, it was a nightmare. We had to go all the way up to the regional manager at Pella to force Artisian to redo the exterior of each of the 5 windows they installed.
Once they had our 50% deposit, they began the 3.5 month fiasco by telling us they were behind on a basement they were finishing. The project manager advised we move out of our bedroom and everything out of our closets 3 weeks before it was necessary, which made the whole experience even worse.
Unprofessionalism, excuses, and missed deadlines finally compelled us to terminate the relationship and just make a final payment. Though the final tweaks were not complete, we realized we'd rather pay someone else to finish than continue dealing with this company. read more