Jon and his team did a superb job remodeling our master bath and master bedroom. They were dependable and efficient. They helped us with designs and updgrades that made the bathroom exceed our expectations. Jon has an excellent eye for detail and added many small touches that made a lot of difference. He also made some upgrades to our master bedroom so that it would be equally as beautiful as our new bathroom. He did a very thorough job of touching items up after everything was done. I would highly recommend him for any remodel that you have in mind because of his professionalism and high standards. read more

I have a house on the market and needed to get a busy kitchen backsplash replaced. I had originally hired another company but the installer was injured and had to cancel at the last minute. I contacted Jon in an emergency and he worked me into his schedule. Jon is a perfectionist and did an awesome job. He shielded the kitchen from the rest of the house and put in a HEPA filter to keep dust from the demo from spreading through the whole house. He completely covered all the counters, cabinets, and appliances so they would not get dusty or damaged. The backsplash came out looking fantastic and came in at a cost comparable to the other company even though Jon worked into the evenings. He left the kitchen so clean, I was able to host an open house within 12 hours of his job completion. I highly recommend Jon and Artisan Tile for any remodeling needs. read more

Artisan Tile Remodeling - New kitchen backsplash - General Contractors Near Me - Roanoke, Texas

See all

​Jon did a full bathroom remodel for us and his work was perfect! He's working on tiling our floor now , and doing a wonderful job . Highly recommend ! read more

A couple of months after our shower remodel, I noticed tiles under the shower door were cracking and the grout was coming out. I took a picture and immediately texted Jon and asked him if he could come by to take a look. He told me he couldn't come by until next week which was fine and we set a date. On the day of, I hadn't heard from him so I texted him to see if he would still come by and he told me that he had an emergency at a site and we would need to reschedule. We were eventually able to get him out to take a look. Jon then said he needed to get in touch with his Schluter rep (the shower was a Schluter shower). A week went by, I never heard from Jon so I asked when someone would be back out. He said someone would be out that Thursday but then Thursday came and he cancelled again due to his crew having the flu. He told me he would follow up with me but never did so I reached out to him again and we finally set a date for repair. I specifically asked him how long repair would take and he told me 3-5 hours. Well, on the day of, Jon comes out by himself. He tears out the cracked tile and then tells me that he thinks the issue may be a leak behind the shower which is odd since they tore out our entire shower and replaced it. He cuts into our drywall to investigate but doesn't see any leaking after running the shower for several minutes. He tells me he wants to come back in a couple of days and further investigate. Fine. Ok. He comes back in a couple of days. Still no evidence of leaking. He says that he needs to contact his Schluter rep. At this point, it's been about a month since I notified him of the issue and since he first said he would contact that rep which I'm assuming he never did. I'll also mention that I was 36 weeks pregnant at this point and could not put off dealing with this issue and Jon seemed like he was trying to put it off. He told me he didn't know how long it would take to get this rep to come out and couldn't give me a timeframe as to when they could actually repair the issue or even if they would. I tried to be understanding but I did tell him that it was imperative that we got this done before baby got here. I can't have demolition and his crew coming in and out of the house with a newborn baby. Jon then talked about how it was an "inconvenience" to his crew as well. Jon is a nice guy, but that was the worst thing he could say at that moment. We paid thousands of dollars for this shower and there was something going wrong with it that was because of the work and/or product that he warrantied. I don't need to hear about the inconvenience to you when we ask you to fix the issue and do it in a timely manner. That's not something you say to a customer. Anyway, my husband gets involved at this point and Jon agreed to come out the next day to start the repair. Jon has a habit of overpromising and under delivering. He is frequently late or having some emergency come up where he can't meet commitments. He doesn't do this maliciously but it is incredibly frustrating. So he's several hours late that first day but whatever at least the work is starting. Except now it's supposed to take 3 days instead of 3-5 hours... but then it ends up taking even longer than that. On top of that, Jon or his crew cut out more of our drywall without talking to us first trying to find this alleged leak. After cutting out about a sheet of drywall, they finally acknowledge that there is no leak, that the cracking was due to installation error. I'm glad that he was able to finally be up front with us about that. But after Jon left I asked his crew who would be putting back the drywall. His crew said that they did not know how to put back the drywall. I texted Jon to ask him who said his crew would be the ones doing it. There was clearly some miscommunication between Jon and his crew and it took several calls and texts from my husband and myself before Jon came up the next day to reinstall the drywall. Anyway, hopefully the problem is fixed but what started out as a good experience with this company turned into an irritating and frustrating one. read more

First job Jon did for me was good. The tile installation was beautiful and Jon had good ideas to finish out the project, which of course cost a bunch more, but I was fine with that because the bathroom looked great. So I hired him for a second, bigger bathroom. Like another customer wrote here, the work was substandard and Jon made a lot of promises to fix things and then did not ever come back. His employee asked for soft drinks, took them himself when I wasn't there. He told me after the fact and I don't mind giving someone something to drink but he got awfully familiar. Then the employee wanted a shower liner I had in the garage. I gave it to him because I had no further use for it. At every turn, I was nice to the team and expected to be treated the same in return. However, there was damage to the wall on the opposite side caused by pounding, holes were made and then not patched, and the bathroom door didn't fit anymore. There was a large gap between where the tile ended and where it should have ended. Jon said he would send out a painter to patch everything up and then never did. I would have paid more for that, of course, but I would have appreciated getting the same person who helped on the first bath. No one ever came and Jon never got back to me. He expects half the money up front and then overschedules and is late on every job. The second bathroom took forever to finish, partly because the shower door company he uses was delayed twice because the installers got Covid (I heard them talking about it). He is more interested in the relationships he is forming with vendors so that he can sell his customers more products for the installation and make it more expensive. He pays less attention to the customer than he did and makes promises that he doesn't keep. I did write a positive review on Houzz after the first bathroom (at his request). He never allowed me to write a review on Houzz after this last bathroom. So don't pay attention to the 4.9 he gets on that website. I will never use Jon again. read more