Well, the good news is Artisan Plumbing was fast to reply and came the same day when we had a pipe leaking above our water heater. The bad news is the plumber repaired a pipe that was just replaced today (one week later), so it feels like I spent the $449 unwisely. Our water heater was 22 years and needed to be replaced, and it would have been helpful to know that pipe would be replaced anyway... Live and learn, I suppose. read more

Chris was very responsive. He was consultative and arrived when he said he would. I would absolutely recommend them for any home needs.

The crew is friendly, but wow the main office gets defensive when you point out concerns with the work afterwards. Their conduct gave me the creeps and stressed me out. They eventually admitted that the original install was done incorrectly but never followed through on their offer to fix it. I dreaded what might come for me if I reached out to remind them, so I just left it for the next plumber. Their reluctance to make things whole again on a 15-minute job was really unexpected considering the positive stories from others. I also disagree with the favorable reviews about their transparency and pricing. They are upfront about their rates, but they don't confirm your appetite to pay for their expensive high-end version of a part before installing it. The experience is a lot like going to a fancy restaurant, where you think you've been ordering tap water only to find out on the bill that you've been splurging on artisan bottled water all evening. "But you ordered water," they'll say. read more

Truly a 10/10 experience. I love supporting locally owned, family run businesses.. and this one deserves all the credit! The entire team is nothing short of friendly or professional, and you can tell they care about your service. Can't say enough great things about them! Thank you for your help with replacing our water heater, Artisan! read more

Artisan has been my plumber of choice for 20 years. They are the only company that I will trust to work in my home. I find their upfront pricing to be fair and the advice given to be in my best interest. It is refreshing to have a trade want to do good by you and not up sale you into needless things. I would highly recommend. read more

Fantastic company! They have incredible customer service and I highly recommend them! We had a leak in our hall bathroom which came down through our kitchen ceiling. It was a big mess! Artisan plumbing jumped into action and not only came out right away to fix the leak, but they caught a much bigger issue as well and were able to fix it same-day. They were awesome!!! Quick to help, thorough, reasonably priced, awesome customer service! We will absolutely call them for any plumbing needs in the future. read more

Huge thanks to Artisan Plumbing!! A few weeks ago, my pressure tank started leaking and flooding my basement floor. After calling around and getting responses that it could take days to get the tank and replace, Artisan responded within a few hours with the tank and two techs. The actual bill was well below the quote, the product was quality and the work was great. They have my business going forward! read more

We had a basement flooding issue on Easter Sunday. I called the owners cell that his wife had given to me for the last incident and he answered and talked us through the triage. He then texted some restoration company recommendations and called me back to schedule a service to repair the broken pipe. We have used Artisan 3 times and they are always responsive, professional, and kind. I thanked David profusely for answering the phone during an Easter family event and he was so humble and gracious. They are our go to company for any plumbing needs!!! read more

Came the same day to fix a leak. Communicated time of arrival. Friendly and professional. I'm satisfied with the result and the price. They are now my "go to" plumbers! read more

Reached out to Artisan on a Monday morning and was on the schedule for a few hours later. Got a text update when the truck was on the way at the scheduled time. He arrived within minutes and had the work done in a few minutes. They cleaned up after themselves and tested everything before they left. Fair price for the work and great service! read more

Artisan quickly responded to our non-urgent issue and we made an appointment to replace a shower valve the next day. They communicated arrival time and showed up exactly when expected. The techs were careful with our property and expertly replaced the valve in record time. We were only charged for the actual time needed, not a full hour, and they proactively offered their veteran's discount. We'll definitely call them for any future plumbing needs. read more

I lost a 2 carat diamond (not insured yet as i had just rec'd it) down my kitchen sink (I thought) and Michelle had someone out in an hour and despite they're doing their absolute best, no diamond. However, days later, I receive a package in the mail with a personalized card saying how sorry they were not to have been able to find the stone. They included chocolates too, which always makes everything better. They replaced our water heater last year and their work is great and they are really fairly priced and just super nice people. Laurie Martin read more

I just can't say enough good things about this company. First, let me say that they are prompt, professional, courteous and accommodating. Roy came out to fix my hot water heater (Temperature/Pressure Valve went bad and I was losing 30g/hr according to Loudoun Water). Roy evaluated and completed the repair in 30 minutes. He also drained the tank to ensure that the sediment build-up wasn't causing the T/P valve to fail. Michelle assisted me with my home warranty company to get reimbursed (and the home warranty company is a total pain). Artisan Plumbing will ALWAYS be my go to plumbing company. read more

I would like to give an ENORMOUS shout-out to Artisan Plumbing. My husband called them last week to inquire about having a toilet replaced and we scheduled an appointment for 2/19/21. I got a call from Artisan that morning saying their tech was doing his best but just could not get to my house due to the ice. So professional and sincerely apologetic. We rescheduled the appointment for 2/23/21. I received a call yesterday afternoon from Artisan saying that they had a crew in my area and if I were available, they could come by then. Unfortunately, I was at the hospital as my husband who had a serious and unexpected medical emergency on 2/18/21. I explained that I could not accommodate them as I was with my husband at the hospital. They inquired about my husband and said they would keep them in their prayers and wished me all the best as he began his long road to recovery. Matt and Chuck arrived at my house today with big smiles and they were both very professional and engaging. Their work was impeccable, and they left the bathroom and surrounding areas spotless. As we were settling, they surprised me with an ENORMOUS discount courtesy of the owners as they knew I was going through such a sudden and unexpected hard time. As if that weren't enough, my doorbell rang and there was a beautiful bouquet of flowers from Artisan Plumbing. I cannot say enough about this company - their professional level of communication and attention to detail, the extreme high quality of their work and the kindness and compassion they showed to a complete stranger. I will be a customer for life. Do not hesitate to contact this company for all of your plumbing needs - you will not be disappointed. Val Kittson read more

The "snake charge" of $150 was a bit off-putting. Made me consider buying the equipment and going into business!

We had a broken sump pump. So glad that when I called, I had someone to talk to right away. We wanted to be sure to get the right one for the way our house was set up. They answered our questions and gave us our options and we now have a new pump. Thank you for making this so easy for us. Highly recommend. read more

I really need to put it out there about this company! I received a recommendation through my neighbors on the Nextdoor App because I had a leak under the kitchen sink..something we thought was the dishwasher and turned out to be the garbage disposal! So glad we caught it when we did. Anyway I looked at the websites for all the recommendations and Artisan spoke to me. I called them and they were able to get me on the schedule THE SAME DAY! (a plus). Mike arrived and diagnosed the issue immediately!! While he was here asked him to look at some lingering running toilet issues. He went ahead and repaired one and ordered the parts for the other So today Mike came back and repaired the other! I am truly impressed with the service, courtesy and how they conduct business! I am one happy customer! So you ask--was it pricey? I am willing to pay for exceptional service! This type of work is a craft and I appreciate it! You get what you pay for and it is well worth it I don't know what to compare it to from a price perspective but I think it's fair and reasonable! read more

Brad at Artisan Plumbing was excellent! I had a toilet that would not flush. My landlord would not send someone to fix it because his plumber had been here previously and replaced the internal mechanisms in the tank. My landlord said he trusted his plumber and there was no issue. I tried to get my landlord to come and see the issue but he stopped responding to my request. So I called Brad at Artisan. He came and immediately knew what was wrong...shoddy installation from previous plumber! He fixed it in a matter of minutes and then said Merry Christmas and left without charging me! This is a good man and a quality plumber who immediately identified what was wrong! read more

I hired them to take a look at the clogged pipe in my basement shower. They told me they'd need some expensive special snake with a camera on it before they could give me a quote on the job. I paid them a few hundred to do so and the guy said they'd get me a quote soon based on what they found. A few days go by... nothing. I touch base. They tell me it will be done the next day. Next day... nothing. I touch base again the following week. More excuses and they say they will send it soon. Weeks go by. Nothing... I send another email. This one goes totally ignored. I call and the person seems confused. Tells me they'll look into it and get back to me asap. They did not. I email again and they tell me some guy named Mike has the quote and to give him a call. I call Mike. Mike sounds very confused and promises me he will send the quote as soon as he is finished with his current job. I never hear back from Mike either. I email them the next week asking for a refund on the expensive video snake since they were obviously never going to send me the quote I asked for and that was the whole purpose of getting the video snake in the first place. I bet you can guess what happened... no response. I emailed them one last time to express how disappointed in their service thinking that MAYBE they would at least apologize. Nope. GHOSTED. Took my money and then blew me off every single time I asked for a quote for the job. These amateurs are extremely unprofessional and not worth your time. Look elsewhere for a plumber, I know I will from now on. Worst customer service I've had in a long time. I literally feel like they just scammed me out of a few hundred dollars. read more

My rating is no reflection on the timely appointment that was setup, and the service (replacing a water pressure valve) that was performed my their plumber. It has everything to do their charges, $69 service call (reasonable), labor ($49/15 minutes or $196/hour), but the most unreasonable was $285 replacement water pressure valve that Home Depot sells for $56-69. Every business is entitled to make a descent profit, but this is excessive! I like giving my business to smaller companies, but never again based on their charges! read more

Worked on my new water softener installation and did an excellent job of informing me of the issues and the solution. Great work and good communication. read more

Artisan plumbing responded to my issue quickly and fixed it within 30 minutes. I will definitely use them again. Professional, nice, quick, and easy. read more

Artisan Plumbing scheduled us quickly for a kitchen faucet and valve replacement. Billy came out and worked his tail off! He did an excellent job, was very professional, and did a great job. Highly recommend! read more

Great Customer Service - we had an issue with our garbage disposal and they were on their way the next day, great turnaround. Also - fantastic customer support. I called up on a separate occasion with what I thought was going to be a leaky sink, the technician texted with me and walked me through how to fix the problem free of charge!. I'd highly recommend this company and would use them again in a heartbeat. read more

Watch out for hidden costs. I had a pipe that needed snaked and they charged me a diagnosis fee even though I had the work done as well as an equipment fee. Isn't using your own equipment a part of doing business? read more

Had a drain that wasn't draining. Artisan responded quickly & took care of the problem quickly, as well. Friendly, informative & hard-working. Took the time to explain the situation & answer all my questions. read more

We are renovating an old home and had a leaky main valve, old water heater, leaky T valves and needed full kitchen and laundry rough in for a remodel. We called a dozen plumbing companies around NOVA but most wouldn't talk to us or didn't do much beyond toilet repair and sink unclogs. Artisan and one other plumbing company was willing to take on the job. When bids came in, Artisan gave us a very reasonable bid based on an hourly rate with materials while the other plumber itemized everything and had a big markup, resulting in almost 3x the price of Artisan. Artisan also had a great reputation with our neighbors so we went with Artistan, being a little nervous that maybe the super expensive plumber was better. We were so wrong! Artisan got us scheduled fast, sending Dustin the master plumber and Jorge the apprentice. They were very professional, courteous, fun to chat with and knocked out every single work item in a single day. When we got the final bill, we were ecstatic - Artisan was totally fair, charged only for what they used. Afterwards, we pulled a permit and had the county inspector out. As the inspector went through the work items, he kept saying "yes, this is exactly what I would have done, too!". We're loyal artisan customers and will be sticking with them for future plumbing needs, including final plumbing for our remodel. read more

Had them come over to investigate a leak in the basement that happened due to a faulty washing machine that overflowed. Came on short notice, the diagnosis was good, but no work was done. Was charged $114 for about 10 mins of discussion. So they are quite expensive and you are probably looking at that much minimum if you have them come over ($65 service call and $49 every 15 mins) read more

We had Artisan Plumbing out today to repair the disposal and pipes. My husband has previously repaired it incorrectly:) The were quick, clean, professional and budget friendly! They even referred me to another plumber to take care of my rental in WV! Great company and great family. read more

These guys have amazing customer service!! We had an improperly installed sump pump in our crawl space and some standing water due to heavy rains all week. They sent someone out the very evening I called in order to give me an estimate and get the problem fixed before the next heavy rain hit. They sent their plumber out just two days later and installed our sump pump very quickly! I highly recommend them! read more

Thank goodness for honest people. Our toilet was serviced by Cardinal Plumbing initially and we were told that we needed to replace our entire system and pay over 5K! We opted to decline and just have the toilet fix. Two weeks later, we find our bathroom hardwood floor buckled and water leaking from the toilet. We contacted Artisan instead. Didn't want to go to the same plumber who did it wrong the first time. Shane from Artisan was able to come out on the same day we called. He showed us what was going wrong and was definitely more experienced. To top it off...we were charged less!!! Thank you Artisan Plumbing for your honest and professional service. read more

Artisan was hired by our property manager to clear a waste line in our rental property in April 2019. They cleared the waste line and also ran cameras into the pipe to evaluate the problem. We paid several thousand dollars for the work. To the best of our knowledge, the price was fair and we have no complaints about that. We were informed by Artisan that the pipes were very old and that roots would need to be cleaned from them every 6 months. Because we felt that repairing/replacing the pipes would be the best course of action long term, we asked Artisan to give us an estimate for replacement. Crickets. After several months of patiently waiting, it became apparent by the lack of response that Artisan was not interested in helping us any further. We asked if they could please at least give us the information they had gathered from the inspection by camera. That way, we would have an idea where the blockage was, and possibly save some costs by not having to pay another plumber to gather the same info. We have left countless friendly messages with the helpful and kind receptionist, sent emails, and even spoken with 2 friends of David in the hopes of nudging him to help us. Crickets. It is now November 21, 6 months after our first request, and we have given up. read more

Monday, they claimed we had no hot water because the pilot light was off- I paid $114 for this. 3 hours later, we still had no hot water, but clearly had an error code on the water heater. It was after hours by then. I called Tuesday, they said they had to order the part, and would be here Friday at 2:00. They finally called Friday at 6:00pm, said they didn't have the part, couldn't get it on the weekend, and aren't even sure they can fit us into their schedule on Monday if they get the part! At this point, we have no choice. If we call someone else, we wait another week for the part with no hot water in the meantime. I will never use them again though. read more

I highly recommend Artisan Plumbing - not only is the work quality, but the customer service is excellent. They helped fix our work in a timely and professional manner. read more

Artisan Plumbing was enormously helpful and VERY responsive on what was probably one of their busiest days in business!! Everyone was calling for sump pumps and backups in anticipation of Hurricane Florence, but they not only got back to me immediately but also kept me apprised of developments on a shipment coming in, and got me on the schedule quickly. Thankfully the emergency situation seems to have subsided, but I will definitely make artists in my go to plumber from here on out. If they can be that responsive and accommodating on a day that busy than I can imagine how good the service will be when they are not inundated! read more