Our experience with Artisan went south very quickly. A representative contacted me after I filled out the online request form and Michael came to assess my roof later that week. The consult was just under 2 hours long and included a presentation with unnecessary information and him taking 90 photos of my property but none of the damage our roof had sustained, which I pointed out to him multiple times. His sample materials left significant scratches and marks on my kitchen table. He repeatedly asked when my husband (whom he referred to as the "homeowner") would be home. He wanted me to sign a contract that day, said they would go through insurance and get our roof completely paid for due to storm damage. He said his boss was on vacation and he did not know when he was returning, but that the price would increase once he was back. I said I would contact him after I reviewed the quote and once I had made a decision. He called, texted and emailed repeatedly for three days following the consult, even though I continued to say I would contact him when ready. He sent me a very general/non-specific report with an updated estimate, which was the same as the original.. He texted me and asked when I would be giving him an answer. My husband called him about the quote to get clarification and to ask him to stop calling/texting me. He purposely hung up on my husband twice, forwarded his calls to voicemail and made incredibly rude and unprofessional comments. He insinuated to my husband that I was not the homeowner because I am a woman and he needed both of us to be home for the consult (this was the first time we had heard of this). He sent me a text telling me to delete his contact information, throw away his company's material and have a nice day. The text was unnecessary since I had already made the decision that we would not consider using this company or referring them to anyone. The wildly unprofessional behavior and treatment was appalling, and we will be taking our business elsewhere, to one of the other three locally owned small businesses that handle roofing in a much more professional manner and provided us with specific line-by-line cost estimates. None of these companies have reached out to us, let alone harassed us with repeated contact. It is clear that Michael, despite claiming to have done this job for 10 years, has a lot to learn about salesmanship and that Artisan Building & Remodeling should invest in customer service training, estimate/mathematical support and guidance on report generating. read more