UPDATE: I got a call from Ben who explained that it was an outside contractor that came to my home, that sometimes after hours they use freelancers. He is willing to make good on this job and give a partial refund, so I am feeling better about Artie's as a business. My deadbolt broke so I called this place since they are near where I live. Guy on the phone was super nice and when he heard where I lived, said he'd have his guy call me and come over within 15 minutes. I asked for a an estimate on the phone which he couldn't really give not knowing the situation yet but he gave me a ballpark price for a new deadbolt. Guy calls, comes right away, is super nice, says he needs to take the lock off to see what's wrong. Doesn't give me a quote till after he took the entire thing off so now I'm kind of stuck. I agreed to a new deadbolt and cylinder and keys because what am I going to do? We're in the midst of coronavirus distancing and I can't deal with stress right now. And I really didn't want even more people coming to my apartment. It took him a long time to get the lock changed. Not sure if it was perfectionism or inexperience. Kept tightening and then removing. I appreciate how thorough he was in testing it. The quote was horrific and WAY more than the guy on the phone told me. I'm feeling like I fell for the locksmith scam. I'm wondering if this guy even works for Artie's or if this job was outsourced. At the end of the day, my lock was changed so I got the service, but at a really steep price. read more

Literally use anyone else. The other 5 star reviews are bots. We were told upon their arrival to our lockout (the physical lock was broken, all keys were in possession) that it would be $500 to drill through the door. Once that was finished and the literal lock to our apartment was on the floor in front of us with a gaping hole in our door, he said it needed to be replaced and the new total would be $1700. Since we were in a rush to get to work & doctors appointments, we just agreed (stupid, I know). What we weren't told was that those were going to be combined totals. We were under the impression that it would be $1,700. The entire bill ended up being $2,754.54. In no world is that correct. The average cost for a replacement like this is $700 MAX. We were not given a written estimate. We were not CLEARLY explained what every single charge would be. Actually insane. read more

This locksmith totally took advantage of my daughter and her roommates when they were locked in their apartment in Harlem after their superintendent would not respond. $2,700 to change a lock??? That is an exorbitant, criminal amount. Be very wary before contacting this business. read more

The business doesn't exist at the listed Chelsea address. They moved 6 months ago to Brooklyn but didn't bother to update it on yelp. Don't waste your time trying to come to this old address. read more

Called for estimate. I asked prices; they prefer to tell you when they get here. I asked for estimate to just replace cylinder... 175.00 to 275.00. I wonder how much to re-thread lock, put in high security cylinder, new doorknobs and security bar? $350 or more, probably. Sounds like they take advantage of the stress and pressure. Which is ok, if you have no economic worries I ended up using Aero lock---change cylinder price (not estimate): standard $125, high security $140. They arrived in 30min, changed the cylinder, AND re-threaded the stripped lock (saved me 100+), AND replaced doorknobs, AND put a security bar on door frame for 220.00 total. In short, Artie's seemed about sales pressure. Better get a licensed professional and great prices. Artie's: I'm sorry to warm people away, I do wanna save them money. read more

Great company Avi change few locks for me doing the pandemic and did a great job Hi was very clean and did perfect job Thank you for your help I got read more

Artie's Locksmith - My new deadbolt installed - Keys & Locksmiths Near Me - New York, New York

This review is for the technician who came in the other morning and sorry I forgot about his name. He's very professional and explained to me about my lock very patient(I have a difficult electric lock) they charge a reasonable price $$ for changing a lock. Also I like their name because my cat's name is Artie too. read more

Service was amazing. Quick and efficient. Could not be more satisfied! Will recommend to anyone looking for locksmith services in the neighborhood. read more

These guys did a great job. Then a few months later when we thought the lock was broken again, they helped us realize it was just a setting on the lock that needed to be changed and sent us photos of how to adjust it which did the trick and didnt charge us anything. Very nice and helpful people. read more

I highly recommend these guys. I've just had them at my place to fix a broken lock and they did a fantastic job. The guy who came was very friendly and charged me fair prices. The whole experience was not at all what I expected as I've heard horror stories about locksmiths. Happy to report Arties is the real deal. read more

These guys are incredible. Fast, efficient, reasonably priced, nice people. Do yourself a favor and use them.

Was quoted $95 over the phone for a bottom lock on apartment door to be replaced, they arrived and said it would be $295 plus $80 and when I said I no longer wanted them to do it still charged me $35 for service call (which is fair) but also $45 for the labor, even though they did no labor other than taking out a drill and putting it back in their bag and the service cost was bait & switch. I was not comfortable questioning him about the cost which he also took via Venmo and he just made up a fake receipt.. read more

Great customer service. Spoke with the business after my concern that the cost seemed high and it was addressed immediately and rectified. The next day I received a handwritten thank you note and follow up! Super quick, efficient and friendly. read more

I opened a Yelp account because I feel so disheartened and saddened by taken advantage of a business like this. I read through the reviews and I was even more sad to learn that other, hard working people, going through a pandemic were also being taken advantage of. A lot of people similar to me, were not given a price estimate and charged a ridiculous rate only after the service was done is not right. It would be better if they broke into my house and stole money from my wallet because that's what it felt like. There are many locksmiths in this neighborhood, do not go to this business. I feel taken advantage of and scammed by this business, my door locked while outside for the first time and without a key to enter my door. Being desperate, I saw a sponsored as for this business I contacted this locksmith. I was never given a quote on the phone. However, average prices for this neighborhood are less than half for what I was charged. they came within 30mins to open my door but mentioned nothing about pricing and kept adding services without explaining what each service was meant for. I was not able to decline any service or to know if this is within my budget. I get an invoice after for $560 for emergency service, open door and cylinder. I am so appalled that in a time of need my hard earned cash has been taken like this for 10 minutes of work to simply open my door. This is highly unfair and I feel like this isn't ethical during this time of covid where everyone has financial stress to charge $560 without prior notice and services which make no sense. I would not recommend this business. read more

Excellent locksmith company. I first was locked out and hired another company that scammed me..overcharging for services and never getting me inside. Artie's was fair and provided superb service. Highly reccomend! read more

The guy came within a half an hour on a Sunday and did everything necessary (hence the extra star) - drilled out the lock, replaced the knob, lock and housing - but VASTLY overcharged me. He said $295 for drilling out the lock and a staggering $425 for installing the new lock. After calling around I've been told that the lock he used costs about $100, and the whole service should've cost about $300-400 total, not close to $800. Plus, another local locksmith said this guy isn't even licensed. In short, he ripped me off big time. UPDATE: The business contacted me and explained that freelancers sometimes work on weekends. They've rectified the overcharge. Good customer service, all things considered. read more

They arrived very quickly and helped me decide how best to proceed. Very professional and friendly.

Guy was awesome! He came quickly and was so professional and knowledgeable. He worked really fast and is a hero. We needed someone late at night and it was super appreciated. We are eternally grateful. Call this company and ask for guy! Thanks! read more

I called Arties on a Sunday night at 9:30p and not only they were prepared to assist me with a door knob falling off, thus causing a security breach but they followed up to ensure if I was okay and what I would like to do. Fortunately, I had the next morning off, so I had them come then. They did the job within 30 mins and yes, it was the best $175 I paid because it was no gimmicks but professionalism and they even adjusted my door. I would recommend these guys in a heartbeat (especially Avi-:) read more

They unlocked my car fast & efficiently when I was locked out, I appreciated their help, thank you!

Update review: josh contacted me immediately to handle the situation, get more clarity on what happened and apologized. Unfortunately that evening was super busy on their end so they had to send out a contractor who going forward will no longer he contracted to work with them. Josh and his wife personally came to replace the door knob and refunded me for what was charged. They were extremely nice, great customer service. The situation was a rare case so I would highly recommend Artie's going forward. read more

Rom did a great job! Very nice and efficient---not to mention handsome ;-) ! Super professional, highly recommend Artie's locksmith.

I needed a new deadbolt added to my new apartment. This was the weekend before Christmas and other local locksmiths were either busy or didn't even both to answer their phones. I found Artie's on Yelp and was a bit worried about their quality, because there weren't many reviews at the time. Ram came and was super nice. He was efficient, gave me options and explained why the original lock that my apartment came with was such trash (he was not wrong), and was in and out in a reasonable amount of time. Artie's pricing is competitive and worked for my budget. I highly recommend them and simultaneously sincerely hope that I won't have need of their services again any time soon. read more

UPDATE: Josh, the owner, called me immediately upon reading my original review to discuss the situation and figure out what happened. Apparently that night they were very busy and had used an outside contractor (who will no longer be contracted by them). Josh messengered over a partial refund immediately, as well. I appreciate the timely manner with which he rectified the situation! Thanks! ********************************************** Accidentally locked myself out of my apartment. While on the phone they assured me that the contractor would be within 15 minutes. After waiting around and many confusing calls back and forth from the contractor and dispatch, my contractor arrived almost 45 minutes later than expected. The locksmith was very nice, and assured me that due to my wait he would not charge me for his service fees. He drilled the existing lock cylinder and replaced the lock, all of which took about 10 min, total. Somehow, despite "not charging service fees," the total order came out to OVER $500, which is exorbitant and almost extortionist. TL;DR: Not timely and wildly unfairly priced. read more

Guy was wonderful and extremely diligent. I made an appoint and he was exactly on time. I needed my mailbox lock replaced after I lost my key. Guy was able to remove the lock and install a new one quickly and made sure to clean up after. I am super thankful and would happily recommend! Super easy and painless. read more

These guys are quick, efficient and professional. Not to mention very nice. They definitely eased the stressful situation of getting locked out! read more

UPDATE: As of 10:18 am on 1/13/18, I received a call from the owner Josh first thing this morning to correct the situation, and he did so promptly. Thank you for the understanding and the pleasant nature of the call. The entire experience was professional, but this time I feel the service charge is market fair. Thanks again Josh for your honesty. --------------------------------------------------------------------------------- I'm not sure what fair prices are but the fee charged for a regular cylinder and drill after losing my key seemed like highway robbery. While the service man was nice, he tried to discount the "high security" lock only to charge me the same amount at the end of the service for the regular lock. While they were prompt, it's hard to accept that an easy mistake costed $466 for a lockout and a basic lock. Perhaps if I were less frazzled I would have negotiated a lot harder, but I feel like I was taken advantage of this morning. read more

They are an absolute lifesaver. Our guy got here within 25 minutes of us calling for help and needing to get in to our apartment. My roommate and I locked ourselves out on our first day moving in while the superintendent was away so we had no access to get in four hours and it was an emergency. He helped us out when we really needed it and was so gracious, kind, and fast. read more

For the love of God hide your key somewhere or find a good friend. This place is dependable, professional and will get your problem solved. Regrettably you typically don't call a locksmith when you have other options or plenty of time. Artie's did a great job and even followed up with a customer satisfaction call. I would recommend them and will (hopefully not have to) use them in the future. read more

Rom came by today to change my main door locks. He was very friendly and trustworthy, and explained all options and pricing to me clearly. He also listened to my concerns and proposed helpful solutions. He changed both of my locks very efficiently and quietly. I'm happy with how it went and would use Arties' services again. read more

Needed a new cylinder and two keys. They showed up in 20 minutes at a competitive price. Highly recommended!

Like a doofus, I locked myself out of my new apartment. They were there within half an hour and got me and my daughter back inside within minutes. Rohm was the nicest guy in the world, and I told him I hoped to never see him again unless it was by accident, out and about, lol. Great customer service, great (and fast!) actual service, and really fair price. read more