This is by far one of the most dysfunctional salons I've ever been to and it has grown increasingly worse over the last 2 years. Nobody answers the phone and most of the time front desk staff are MIA, it is overcrowded and incredibly loud with the addition of a bunch of new stations and there's a lot of turnover.
Management/ownership has mishandled turnover each time. Clients receive poorly written form letter style texts to explain your stylist is departing/has left and then additional texts at a later date to move your appointment. No direct communication from Article about anything, ever.
A lot of times a stylist who is leaving will offer to help you find someone within the salon so you can stay if you choose to do so, but Article prefers their method of blindly assigning clients to stylists and communicating via auto-generated text messages.
The 4th time in under 4 years was the final straw. read more