I was incorrectly charged a $150 tuition fee that should not have been applied to my account…read more Because repeated attempts to reach the facility by phone were unsuccessful, I had to drive 40 minutes to the location to address the issue in person. Unfortunately, my experience upon arrival was extremely disappointing. While seeking assistance with obtaining a refund, I was met with unprofessional behavior from the front desk staff. The employee repeatedly raised her voice, talked over me while I was attempting to speak, called me "snotty," and laughed at me while I was simply requesting to speak with the individual who had the authority to process my refund. Rather than attempting to help resolve the issue, I felt that my concerns were dismissed and that I was treated with a lack of respect and talked down to. The individual stated that because she is the mother of the owner that her actions " are no surprise" and nothing would be done. As a parent, this interaction raised serious concerns about the professionalism and conduct of the staff. I would expect employees who work with children and families to demonstrate patience and respect in all interactions. The behavior I experienced did not reflect that. This has affected my confidence in the facility's ability to care for children. Based on the way I was treated and the ongoing difficulty reaching anyone by phone, I would not feel comfortable leaving my child in their care, especially knowing that I may be unable to reach someone in the event of an emergency. Reliable communication is essential when parents entrust others with the care and safety of their children.

I'm very happy with our experience at Dance Empower! My daughter attends two hours a week and she…read moreloves her classes and adores her teachers. They are very flexible and accommodating. I definitely recommend it to all families with kids who love to dance!

We had an amazing time at NKB Dance & Expressions! Our group of 11 ladies booked a class and it was…read moresuch a fun experience. The instructor was energetic and made everyone feel comfortable, and the owner was incredibly welcoming and accommodating. The whole atmosphere was positive, fun, and perfect for a girls' outing. Highly recommend for groups or anyone looking for a great time dancing!

It was everything I hoped it'd be!!…read more First, the entire studio is beautiful. Large rooms with fun colors throughout, that are very welcoming and exciting for kids (of all ages) as well as adults. I signed my 2.5 and 4 yr olds up for dance camp (M-F, 8am-12pm) and they/we felt safe and comfortable from day one. The camp included breakfast, snacks, and a schedule of fun activities, with a mini performance for the parents on the last day. The staff members and owner, Nancy, were consistently warm, kind and enthusiastic-- which is one of the first things I pay attention to when it comes to anyone watching my littles. Nancy was easy to talk to and open, answering all of my questions and concerns. She's flexible and does her best to ensure that a partnership is established between herself and the parents, ultimately for kids. I greatly appreciated that. This is now the only studio my girls want to attend; they had so much fun! As a mama, I know how hard it can be to find kind and quality care that you can trust for your littles, but I'm so happy to say that I found it here! Highly recommend.

Our kids have been going here for years. It is a Wonderful atmosphere for young kids to learn the…read moreart of dance. Extremely well trained and professional staff. Highly recommended!!

Very rude staff and the staff only pays attention to their company kids. They also will deny kids…read moreto perform in recital after paying for it. Go else where in Georgetown!very disappointing! We left best decision.

Our experience with Arts Avenue was frustrating and unprofessional…read more We paid recital and costume fees months in advance, with the understanding that key details would be provided later in the season. Those details--rehearsal schedules, dates, and location--were never communicated. When we asked for clarification, we were told the studio was still working through the details, which is unacceptable given that families had already paid. To make matters worse, the studio attempted to attribute the confusion to my child rather than taking accountability for their lack of communication. It also became clear that the studio prioritizes its competition team, while other students receive significantly less organization and preparation--despite paying for recital participation and costumes. We expected a much higher level of professionalism and transparency.

It is hard to express how disappointed we were with this experience. There were many cancelled…read moreclasses, teachers changed, there was a lack of communication with parents, the coaching my child received was minimal. I emailed at least five times with concerns and never got a response. The production itself was also really disappointing, and I felt it made my child hesitant to be involved in productions moving forward. They preformed scenes they NEVER rehearsed. What should have been a 50 min show was 1.5 hours, largely because the teacher was feeding them all their lines. My child has been in four different productions, some for much younger kids. This production was by far the least developed and "roughest" to get through. These concerns seem to be tied to larger business issues. Although I know some folks who have had god experience with the dance side of things, the theater program is underserved and it was incredibly frustrating.

I had my son's 8th birthday party here and I would definitely recommend. The owner and trainer kept…read morethe kids entertained the whole time. They helped with the food and cake and would not let me help clean up. If you want your kids and their guest to have a good time while you sit out in the common area and talk and catch up with your friends (adult time), I definitely recommend. You can also see into both rooms in which they kids play within. Also of note, my daughter goes here for gymnastics...great atmosphere for learning and small class sizes. I am a happy customer

On November 5, we booked my daughters birthday party at journey gymnastics for the 2nd year in a…read morerow. We were even ready to enroll her in classes there in the new year, however, the owner has lost our respect and business. December 3, the day of my daughters bday party she woke up throwing up and sick. Her party was scheduled for December 3 at 4 pm. I called journey gymnastics on December 3 at 9:35 am to notify them of my daughters illness. I called to obtain a policy regarding rescheduling her birthday party. I was unable to find any policy online or in any email that was sent at the time I booked the party as confirmation. I called a total of 5 times the day of her birthday party, including 1 of those times being right at the start time of her party (4pm) and again around 4:30 pm. I left a voicemail with a call back number and I also emailed the business twice (once at 9:38 am and 12:07pm) regarding rescheduling her party/obtaining a policy. I never got a response the day of her party, and I started to think they were unaware of the scheduled party as no one contacted me when we didn't show up for the party. I called Monday Dec 4, to see how to reschedule the event. I was told I would receive a call back. I spoke with Felicia who told me my options were either to have the birthday party Dec 9 or 10 or pay $140 extra to have the party in January. I requested to speak with the gym owner. Terek, the gym owner, was extremely unaccommodating and unprofessional in his conversation with me. He was very argumentative and had no desire to make things right. His options were for me to reschedule the party for the following weekend Dec 9-10, or to reschedule the party for January 2024 at an additional cost of $140. He said his reasoning for up-charging me in January is because he will lose money by allowing me to transfer the credit to January at no additional cost. I also want to mention, I have checked the birthday calendar online for January and he currently has 23 party spots available out of 24 slots in January. This was very surprising to me as I had a difficult time contacting anyone regarding day of party policy cancellations/rescheduling. There was additionally, no policy available on the website. He became very frustrated with me as I tried to explain our situation and ask for a rescheduled date being in January at no extra cost. I was asking for a January birthday party as my husband is working this upcoming weekend Dec 9-10 and I am 38 (soon to be 39) weeks pregnant, due any day now. Terek continued to argue with me about the money, stating I have caused him to lose money by not showing up for her party and he will lose even more by giving away a January party. I persisted for either a refund or January party free of additional charge, to which he stated there was a no refund policy. I again asked him to send me the policy to which he said "bye" and hung up on me. I received a policy in my email about 18 hours after initially requested. The policy states no refund or cancellations, but still does not state how to handle last minute inconveniences such as your 3 year old daughter vomiting the morning of the party. I asked multiple times for a policy and was met with multiple excuses. (If you look at the website there is now a no cancellation or refund policy that was added on December 6, after our discussion about policies) which I believe was completed on the 6th. He emailed me a policy about 11 hours after our conversation on the phone. The policy emailed to me and the policy online do not match. I asked for him to send me a copy of any policy that I signed, to which he responded he will no longer be speaking to me. This business owner, Terek Brown, is not interested in owning up to his mistakes or helping a family out due to unforeseen circumstances. He is also extremely difficult to communicate with and was very unaccommodating to our family. He is more interested in the "money he's losing out on". This business owners character and integrity are non existent.

Every Brilliant Thing was SO good, I had to see it twice! This was the first time for me to see a…read moreone-person show and it was amazing to watch! Sandy did such a great job and the whole crowd was engaged. Crying,laughing, every emotion came out. Best Thing I've seen at the Palace!

I'm getting ready to be inspired by an afternoon performance of Proof with the Georgetown Palace…read moreTheater company, a powerful story that explores the complexities of family dynamics, mental health, and genius through the eyes of the children of a brilliant mathematician, offering a poignant reminder of the human spirit's capacity for resilience and growth. There isn't a bad seat in the house.

I have been taking my 2 and half year old here for a few months now and it has been so wonderful…read more It has really taught her a lot in so many ways! Coach Hannah is amazing with the kids she is so sweet and our little one definitely loves her!! Definitely recommend!!

I was a little hesitant to join, but the owners were very transparent and open about their history…read more My 3 kids are in 3 different classes there. They each love their class and their coaches. I'm one of those picky parents too & each coach really does a good job keeping all the kids in line & giving each kid in class individual attention at the same time which is not easy. I really enjoyed this gym and would continue going here if we weren't moving.

The best thing about this program, besides the instructors and participants, is the range of levels…read moreof ability it accommodates. I have some physical issues . When I mentioned to the owner Sam that I didn't think I could make a whole class without sitting down, she grabbed a chair and put it in the back so I could rest when needed or use it for support. I am using it less and less as my strength returns. There have now been as many as three of us with our chairs in the back . It's a whole lot more fun than physical therapy and has done the job. So if you need to find a place with great teachers, and friendly support to get you moving again I know you would be welcomed there.

Fun energetic atmosphere to get your sweat on! Quality workout program that combines cardio and…read morestrength training in every class. Jazzercise in Georgetown offers 33 classes per week with eight different formats from core, HIIT, kickboxing and more taught by 13 elite instructors. Clean facility, welcoming environment. Also, new this year - they're offering FREE CLASS for girls 13 to 21!!!! Give it a shot!!

I really, really wanted to like this place for my daughters. I placed them in an after school…read moreprogram here, gymnastics and martial arts, plus paid for the additional time to have them complete their homework before I picked them up. The facility wasn't perfectly organized, which I expected after seeing the reviews posted here before, but I didn't let that dissuade me. I was disappointed to find out they did not offer transportation from my youngest daughter's school any longer, but a discount was given on some of her classes to make up for the fact that I had to drive her from school to KidSport. Less than two months into the programs, the martial arts teacher quit, and there was no replacement lined up. My older daughter was upset when she arrived and didn't know what to do or where to go, so was in tears. One of the staff, instead of offering her some support or comfort, told her to "Stop whining and being a baby." Unacceptable. The breaking point came last week when I got to the facility to drop my youngest daughter off after school, the day before Thanksgiving break. My older daughter tells me that she got left at school. The person responsible for picking up all of the students from the elementary school didn't see her right away, and just assumed we were on vacation despite not receiving a note/call/email from us as is outlined in their protocol, so LEFT WITHOUT HER. The school, knowing my 9 year old little girl was left behind, called them and she came back to get my daughter. No one from KidSport called me to let me know my child had been left, or that this mistake had been made. I only found out by accident. And when I brought it up, the woman who left her behind laughed, as if it was somehow funny. I hate having to post a negative review, but when it comes to the basic safety of a child, I cannot in good conscience let it go. I can't even think what might have happened to my little girl had a responsible teacher not been there to watch over her when the people we had paid to do so failed miserably.

I enrolled my 5 yr old in swim lessons and we were really disappointed…read more The teacher we had was REALLY inexperienced. She had zero teaching skills and had no idea how to keep the kids engaged or excited about learning to swim. At one lesson, an older more experienced teacher stepped in and took over as she saw the younger teacher was doing so poorly. The older teacher got my child to do more in 5 min than the younger teacher was able to do in the first 40 min of class. I asked to switch to the older teacher's class but unfortunately she was just there to help out in the next class (and didn't teach there regularly). We WASTED the $90 for the lessons that is for sure. My older kids had gone to a swim school in Leander but she isn't teaching anymore :( Do not waste your money or time here, find a place that has EXPERIENCED teachers.