See previous review. I deducted a star because it took the owner 8 years to respond. Yes, I rented…read morethe home next door to the home I owned because I wanted a pool for that certain year while I maintained ownership of my own home. It was a rather special year with many guests. My renting the home shouldn't be a factor...rude. The owners were not paying for the pool service, that was up to me per our lease. I'm never rude to anyone as I'm also a business owner. Nevertheless, I found a wonderful company who corrected the abuse that system had suffered. But, thank you for finally responding. A proper phone call during the proper service time would've been appreciated. Also, I don't do and would not ever expect anyone else to do business Sundays. EIGHT years to respond? And the nightmare you put me through was terrible. Your harassment and lies shouldn't really be something to stir up again. My phone is the one that rang all hours after I posted the review. Threatening a woman the way you did, I would never recommend you to anyone. Also, you lied about doing the pool for other tenants. The people living there before me were the owners. Good grief. Move on. Do better. And the water looked like blue koolaid when you were doing it. Couldn't even see through it. I had forgotten all about you. You should've left it that way.

lower than whale shit. Few years back built our second pool. Took our garden hose, did a cold pore…read moreon plaster, and zero discounts. Horrible Horrible Horrible, stay clear. Then split tail in office said it was a chemical problem with pool water. Dumb B, water was balanced said it was due to Alkalinity. What a dumb B. JOHN R., business owner and you want no one to know your last, you are worthless like the rest of F TROOP

I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

I have owned a half dozen pools over the years, including one of the largest lazy rivers in Clark…read moreCounty. So, when it came to replastering an existing 'model home' pool albeit a modest pool (originally built by Nevada Pools) that was deteriorating, I called Distinctive. All in all, I figured it to be a straight forward job as the footprint would be staying the same. Owner Edgar Herrera impressed me as knowledgeable and well equipped. Upon his recommendation, I also decided to replace the waterline tile. I was so confident in him that I did not feel the need to even stay in town to oversee the process. For this job, I selected a quartz product (new to me) in Cappuccino, and I was excited for the change to come. Throughout the process, however, I felt as though my job was just too small and not a priority. In fact, I know that Distinctive was performing a large scale new build near me as more than once, I was told that a rep would swing by after visiting the other site. Had my son not been home when my pool was initially filled (we did this twice), it would have overflowed into the backyard. While Edgar did respond to my concerns, I feel that had he and his team been more proactive I would not have needed to shoot off trouble calls after hours. My main concern involved the quartz material as rendered (which I was viewing as cell phone photos from my son). While Edgar did initially tell me that the pool needed to be 'swept' after being filled with water, I interpreted that to mean the pool needed to be cleaned to establish the correct water quality and PH. It had not occurred to me that the plastering process was not yet completed?! I have never had a pool contractor hand off a job that was not actually done and ready for swimmers. Further, Edgar knew that I had not yet hired a new pool tech. Long story short, I have a distinctive pool all right (see photos). I refuse to believe that the resulting mottling, uneven distribution of quartz and staining in the body of the pool are my fault. To his credit, Edgar did have his plaster sub, Rainbow Pool Plastering, return to perform an acid wash on the pool, but it really is no better and certainly does not reflect the nearly $30K spent on it. I am still waiting on the pool accessory kit $500. The only reason this is not a 1-Star Review is because Edgar is a nice guy and I do not believe this was his desired outcome either. To anyone considering a quartz product, I highly suggest you do your homework first. The web is full of similar stories to my own. ~ Tammy

Distinctive Exteriors completely exceeded our expectations!!…read more Working with the owner Edgar on the landscape design for both the front and backyard was an outstanding experience from start to finish. Edgar was incredibly hands on throughout the entire process and truly cared about every detail of the project. I want to mention his crew are the exact same way, polite, neat and a pleasure they make sure everything is done perfectly! From the initial design phase to the final touches Edgar was present involved and fully committed to making sure everything came together beautifully. That being said we could not be more thrilled with our final result. Our yard feels like a true outdoor oasis, and we are so grateful for Edgar's talent and dedication. we would highly recommend Distinctive Exteriors to anyone looking for a thoughtful, talented, and highly detail-oriented landscape designer!

My wife and I will be relocating to Las Vegas from the East coast and recently completed…read moreconstruction of our forever home in one of Las Vegas' newest planned communities. I manage large capital projects for a Government agency, so I understand design and construction...but absolutely nothing about pools or the Las Vegas market. So we spent months researching before deciding to actually contact two (2) national chains and one (1) local company to discuss our vision and get estimates. Besides the obvious customer reviews and feedback, we were most interested in the company's project portfolios. We wanted to be sure the company had a history of creating the total backyard environment we envisioned. All three (3) had extensive experience creating the environments we wanted for our back yard...a complete package that included a desert landscape theme with lighting and irrigation, free-form pool with wet-deck and Zion-like rock waterfall, stand-alone spa, pergola-covered seating area and fire pit. All three (3) companies were able to send someone out to the house relatively soon after initial contact. Danny Lovio arrived exactly when he said he would and spent the first few minutes introducing himself and California Pools. Then...he spent the next hour LISTENING to our vision...asking questions to clarify, offering suggestions and alternatives...but more LISTENING than talking. And we had some very specific expectations and desires...specific color palette, pool features, landscape elements, sight lines, etc. As I would expect from a designer, he made sure we understood the process, limitations of our lot and budget...and he offered alternatives that might enhance our design vision and operations/sustainability. The one thing he DIDN'T do...was try to force his design vision onto us. He was very up-front about the potential cost and promised to put together a plan that fit both our vision and budget. At the end of the session, we were favorably impressed enough to pay the $250 design fee and move forward with the design/estimate process. All three (3) companies estimated 2-3 weeks to get back to us with the concept design and estimate. One (1) week later, Danny sent us his design concept package and detailed cost proposal. The design included the 3D video and the 5-page proposal included a detailed breakdown of all the elements...excavation, plumbing, electrical, concrete, equipment packages, decking, landscape, etc...to include add/deduct options that would allow us to tweak our budget. To say that Danny "nailed it" would be an understatement. He captured everything we envisioned...only better. What was really impressive, was that he managed to relay exactly what we envisioned to his landscape consultant...who also nailed exactly what we had in mind. We asked Danny to make a couple minor adjustments to the spa and color of the waterfall...but we essentially had a final plan we loved within 2 weeks of initial meeting. Construction schedules are a nice planning tool, but seldom survive the first shovel of dirt. Caliche soil, rain, wind, temperatures, labor disputes...can devastate the schedule. The construction manager's challenge is to adjust to those issues to keep the project moving forward and manage the customer's expectations. Mario Villegas is one of the best...always keeping us aware of progress with pictures and videos...and making us aware of any potential problems. The actual schedule exceeded the original 12 week schedule, but delays were legitimate weather issues...and we always knew what was happening. Throughout the process, I got the strong sense that we received the same level of attention to detail he would give to a family member. And besides being good at his job, Mario is one of the nicest, most genuine, people I've ever met. That goes for Danny too! Bottom line...this was a great experience for us with an amazing outcome. If you are in the market for a new pool, you owe it to yourself to give Danny, Mario and California Pools a close look.

From design, through construction, and after care, their team was always there to guide use through…read morethe process. They are great.

Semi-inground spa buyer Have owned it for years…read more It's fantastic I wouldn't have it any other way. Easy maintaine no chlorine Great process service is in house

Paul and his staff are amazing. They have phenomenal customer service. I bought a 6 person hot tub…read morefrom Paul. He gave me a great deal. The customer service I got was amazing. I had to call a couple times for questions and to make a service call. They sent someone out the next day and handled everything I needed.

I brush/net my own pool but when it comes to resetting my pool pump, filter, power wash or any…read moreother problem I rely on the best in Vegas Nevada Pool Care fast/one-time and very professional.

I received the best service from this company today. I originally messaged someone via Yelp and…read morethey were very responsive. Two people came out today to replace my pool pump and fixed an error code on my pool heater. They were extremely knowledgeable and cost effective. I even asked them if they could service our pool monthly but unfortunately for us their routes are full. I would highly recommend this company for pool repairs and services.

My stand-alone hot tub stopped working after I accidentally overfilled it. Antonio was our repair…read moreperson from AG Spas. He showed up precisely on time. He was friendly while being very professional. He deduced that pump #1 was disabled, which caused the spa not to work. Antonio said he could replace the pump, but first, he wanted to see if there was a reason it wasn't working. He found the wire leading to pump #1 was lying in water and had a small break that caused the breaker to flip. Instead of paying for a new pump, I just had to pay for a new wire to pump #1. It's very nice to have a repair person who looks for the most inexpensive way to fix your hot tub. I will continue to do business with AG Spas!

I had technician come and repair that he could do and was told he would have to come back when…read moreparts came in to finish other repairs. He stated that the $150.00 that I originally paid for them showing would be credited when final repairs were done. I contacted them when I received itemized bill and noticed $150.00 was not credited to itemized bill. I was told that was not the case and that no credit was due to me. I know for a fact I was told $150.00 would be credited by office and technician. I would not recommend them and if you do hire them document or record what ever they say.

I recommend them with confidence! They are among the most proficient pool companies in the valley!…read moreThey take care of me and my clients!

I am writing so no one else goes through what we went through with Calavan's Pool & Spa. They were…read morehired at many other properties where many problems occurred causing them to be terminated. I myself tried to work with this company so not to change to a different vendor. When I met with Larry owner of Calavan's he had no interest and pretty much laughed in my face. I decided to try and see if he would make things right however, everything got so much worse. Our pools at multiple properties went from the green algae to black algae. I highly recommend NOT using this vendor as you can see by all the complaints on Yelp. This is real and true. Be safe

Bella Pools is top notch customer service, and Mike is a true professional. Great pool and…read morelandscape design and quality product. Best looking pool and yard on the block.

One of the best decisions i made this year that hopefully will last for years!!! I was hesitant…read morebecause Mike (Bella Pools) has only one 5 star rating in Yelp. Reason being he just started his own business after a decade of growing and managing someone else's! He definitely got my respect and trust when I tried to negotiate him down and he replied that his price/cost is to do the job right and not just to get the job. He is very knowledgeable, detail oriented and most of all, professionally accommodating!!! my wife loves the fact that he provides detailed reports with images on what was done to the pool. He is a class act!

Elder and his team are professional, hard working individuals who did a phenomenal job on my back…read moreyard. He gave us a quote on Thursday, started working Friday and resumed Monday. The whole job had a turnaround time of 3.5 days for a 45 ft x 20 ft backyard. We are super happy with the quality of the work and I would gladly recommend him to anyone who wants a fair price with exceptional customer service and extraordinary attention to detail. They were very flexible and understanding about the vision we had for the back yard and he (and his team) executed it perfectly. Call them!!

Turf is now coming up... not enough nails. They will not respond to my…read morecalls................................