Before anyone reads a negative comment about the manager ROXANNE let me just say that she went above and beyond to get me, my husband and two daughters Into this condominiums. We don't have great credit but she made it all happened for us and made sure we could move in on our timing. She was very friendly/patient/understanding of our wants and needs. She is very professional, she tells it like it is and we love how when we needed to meet her a certain time for some paperwork she was there at the office and she also had everything well organized as for as paperwork of the lease and rental agreement and her service was a five star. When we moved into our 1bedroom 1bath condo we needed some work done on afew little things but she was On top of it and called the right people we needed to fix our ac or washer/dryer. She is always available when we need her. She is only a phone call away and she could easily just ignore our calls or text but she always answered and responds back within 24hours. She is the perfect fit for this management and this company! She deserves a great survey! She does an excellent job keeping up with the property and tending 100% to her tenants here. The maintenance team is super and on point! They are here to fix what is needed and get it done. In my opinion, this place is a great place for a family and the best condos in El Cajon! Roxanne is defiantly wort. My time to write a review on because she does a phenomenal job! THANK YOU Roxanne for helping us and understanding our situation with our autistic daughter too!!! - Laura and Abraham Malfavon read more

One star because it doesn't Allow you to do 0. Called to tour a unit and was told an appt wasn't needed and to come during office hours. So I did. Someone was late to work or something because office closed and no one present. Took time off work for this and waste of time. Also, if a gated community is important to you, don't bother. You don't need a remote to access, so I'm unsure what the point of a gate is for. Also a man who didn't seem like a resident was dumpster diving. Doesn't look like a well-maintained complex. read more

There's a serious roach infestation at one of the condos where I live, and nothing is being done about it. It's so bad that the neighbors upstairs actually moved out because of how unlivable it became. What's even more frustrating is that the property manager, Roxanne, lives right next door but somehow she still chooses to live here and ignores the problem. It makes no sense. Residents shouldn't have to deal with these conditions, especially when management is fully aware. read more

Roxanne was super great to work with. They are quick to respond to phone calls and get maintenance out quickly when things need to be addressed! read more

If you wanna live like this go right ahead ‍‍ they ignored all of my maintenance request about this hole in the ceiling and all the leaks from it and kept telling me "it's an HOA problem" they didn't try to fix it until the day I was moving out. Didn't try offering me a different unit to live in or a hotel or anything. They didn't care. I would recommend you run away from these apartments as fast as you can I wish I had never moved here ‍ read more

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I was not familiar with this apartment complex, but I decided to move in and have been very happy here. This is not a perfect or the most affordable place, but the management and my neighbors have made me feel at home. I have enjoyed the pool, and the tranquility while living and working from home here. Parking is a challenge around here, and some people won't place the trash actually inside the dumpster and leave it outside of the dumpster door...but other than that I'm pretty happy. Special thank you to the maintenance staff, they are prompt to respond and quick to solution. Thank you!!! read more

My husband and I lived here for almost 2 years, the only reason why we moved was because we needed more rooms since our family is growing. The time we lived there was amazing, never had any issues and if we did they got resolved immediately. Our neighbors were always nice and never had any problems with any! Loved that it was a gated community and we're sad we had to leave! I highly recommend this place! read more

This place is not bad, but what makes it terrible is the office manager Roxanne's nasty attitude. Everytime I have a question, she is very rude and glued to her cell phone. It appears to be a challenge for her to disconnect from social media and make eye contact. Aside from Roxannes lack of people skills, they have two cats in the office that Iam allergic to. I feel there is a lack of respect for the community members, because she leaves trash bags outside office door overnight. Sometimes its left during the week. The gate at the front has been out of service staying open since mid Decembet 2017, its now January 23, 2018 and the gate is still wide open for any one to come on in. Completely disappointed. read more

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This place is a very nice place to live, and the property manger is very understanding and works with you, neighbors are quiet and nice as well 150-7 read more

This was my favorite place to live in San Diego/El Cajon. Just the apartment/condo alone was amazing. It was over 700sqft, had a large living room and dining room, central air/heat, sliding door to the patio, 3 large entry gates, assigned parking, a walk-In closet and a separate closet to the side, two large windows in the bedroom for plenty of light (corner apartments only), a WASHER & DRYER, and the bathroom outside of the bedroom!!! Also the apartment managers took great care of me! Linda and Roxanne are very caring and supportive of their tenants and I really appreciated them. The maintenance always came on time and took care of any requests I had within 24 hours. I really enjoyed my apartment! read more

Moved in, in March had a couple things that needed to be fixed but maintenance took care of it. Neighbors are nice. My family and I are comfortable here. read more

Greatest experience ever living here! Where do I start?! This place is the cleanest condo/apartment in El cajon in my opinion. Very quiet and beautiful scenery. Linda and Roxanne are very fun and friendly apartment managers. I believe they are worth my time to let people know my experience living here read more

Best place to live in El Cajon!... They took very good care of me and Wife. I'm so glad we moved here. Very Modern style apartments and very clean most importantly! Linda and Roxanne are exellent Managers as well! read more

Still have yet to receive my deposit from moving out in August 2017 I think she's paying these people to say her name and give good reviews..they probably don't live here because I'm talking to real tenants and they say it's still as bad of service from the landlords as when I was living there.. read more

Sad to say managment is horrible. My bathtub had a leak it seem serious so i called as soon as i noticed. Left a VM in the am, no respond to this, in the afternoon i texted Linda she did reply saying can i send someone tomorrow. The day passed no one came, texted her second day and nothing, 3 day call her and left a detailed message regarding the issue, no respond. At around 7pm got a knock on the door finally maintenance was here. According to maintenance they send him because the down stair neighbors complained about a leaking roof! Fixed the leaking but what about the water damage behind the wall and or mildew/ mold. Defenetly not a healthy environment. Must agree not worth 1600 a month! read more

Horrible. I moved out of this complex in August 2016. I am still getting charged for water 4 months later. The property was sold to a new management company and they used to great but under this new management things have gone entirely downhill as far as customer service. I have called dozens of times about this issue. No one answers the phone all day long. I have gotten through to a real person maybe 4 times and the issue is still not fixed. I was given the manager Linda's personal cell number to have this billing issue rectified and she continuously either ignores my calls, voicemails, AND texts. Meanwhile I'm being charged 50 bucks a month for water at a property I haven't lived at in 4 months. Extremely poor service! If you want to move to a complex where you will not be taken care of, move here! read more

This is my second time living at Artesia and there is a reason for it. I lived here about three years ago and I was absolutely in love with this place! Due to unforeseen seen circumstances we had to move but I found a way to come back and I am so relieved! The grounds are kept very clean and neat, the pool is absolutely gorgeous and office staff is super friendly and helpful. It is very quiet around here and feels like home. The neighbors are friendly and considerate. I feel very safe and comfortable here and so do my children. Before anyone tries to say anything I need to let it be known that no I do not work in the office, I am an actual resident and this is my honest opinion. read more

I've been living here for the last 5 years and have no intention on moving till i'm buying a house. The service from the management is superb and maintenance is always on top of everything. The area is always clean and well kept. read more

We been here 2 months, and we like it , My grandkids like the pool , management is great, if we need something done , it gets done right way. read more

This place is genuinely the worst apartment complex I have ever lived at. Ever since they were sold to the new management company, things have been terrible!! There is no way to get into contact with the office manager, Linda, and I was told that she actually manages several other apartments, which is why she's never at this one. You apparently have to make an appointment but she never shows up to those either. No one picks up after their dogs anymore. Noise complaints are completely ignored. Children frequently run around screaming all throughout the day, sometimes running up and down the stairs to other residents porches. Can't wait for my lease to be up in three months so I can get away from this terrible place. Do NOT move here. read more

Those 5 star reviews down below are very hard to believe. I moved to Artesia when it was managed by Brennan and he was beyond awesome and all of our questions or problems we had with the facility would be answered right away. We were devastated learn it was going to be managed by someone else, but didn't think the new management would be that horrible. I took a day off for scheduled repairs to be done, contacted the property manager Linda and she did nothing about it but ignore me because she was "on vacation" despite the fact that I scheduled the appointment with her and left her several calls/texts. Repairs weren't done til the next day after I've been trying to contact Linda non-stop. The apartments look nice, but it is not worth the horrible management. If you have repairs that need to be done you are SOL. We walked my dog around one night and saw the management staff loud and jumping in and out the pool after hours when it was closed. We were happy to move out but it's been 5 months now and we never got reimbursed for our utility bill that was billed to us when we were NO LONGER LIVING THERE. They're full of false promises and since they don't maintain their apartments their beautiful complexes will sadly deteriorate. read more

Lived here for a year. Apartments themselves are nice and management is pretty cool when it comes to pets which was nice and hard to find. Had a lower level apartment, which for some reason would not cool down when windows were open so air was ran year round which made electric bills high. Utility bill was also extremely high for 2 people. Our neighbor was constantly digging in the public trash can bringing stuff we through away home so we never felt safe throwing any bills away. When we moved out management (Roxanne) tried saying the carpet from our apartment was new but we had videos from move in day with previous management (Linda) showing carpet was already stained and old. They tried telling us we had to pay to professionally clean them and when we went to the apartment to see the cleaned carpets, there was laminate put down so they were actually trying to get money from us to help with cost of laminate. They also tried charging us 300$ to paint the whole apartment white which it already was and when we went to look at carpet we could see they only painted over the patches from nail holes so be careful to take pictures of move in and move out. My mail got delivered to the wrong apartment number more than once and instead of the person bringing my mail to me they kept it. Didn't even return to sender. The BBQ area is infested with roaches so BBQing is a hit or miss. Kids are constantly climbing the fence and going into the pool area unattended. 50% of the time when we would go to the office to drop off rent management (Roxanne) wouldn't be in during operating hours. Sometimes we would have to wait 30 minutes to an hour for no one to show up. The gate was almost always broken so you never felt safe even though it was a gated community. At one point they fixed it and we thought it was still broken because our code wouldn't work anymore so we went to (Roxanne) to see if we could get another fob since it had been broken for over a month come to find out they changed the code and didn't inform its residents. Homeless people were constantly roaming through trying to see if people accidentally left the garbage area unlocked. The ditch around the apartment is always filled with sleeping homeless people and during the hot days it really starts to stink. The homeless people are also constantly fighting each other so if you take the trash out at night, you'll most likely hear someone screaming profanity at each other just outside the gate. Also homeless people like to sleep behind the Artesia sign so when you're walking into your apartment you get cat called or asked for money. You only get 1 parking spot and parking on street your vehicle will get scratched, dented, broken into, or even stolen. When we signed our lease the management (Linda) promised to work on getting us an extra spot but then (Roxanne) wouldn't give us the time of day to try to give us one. We had a neighbor move in, husband and wife, they got two spots. Only had one vehicle. The husband was 98 and could no longer drive. They give certain apartments 2 spaces even if the apartment doesn't need 2 spaces instead of doing a waiting list for new residents. So get to know your neighbors, they might let you use their extra spot because it never gets parked in and they might feel bad you've been walking a mile to your car every night and morning. My husband even found a homeless man sleeping in his truck bed when he left for work one morning. The pool and hot tub is a pretty nice area. Sometimes there are too many bees but it's relaxing without the bees. The HOA cleans up the property really well and the man that does the yard work is pretty sweet and reliable. The neighbors like to bring their trash down in the morning on their way to work and instead of unlocking the trash area they leave their trash bags on the side of the trash area. Also our upstairs neighbors when they weren't charging through the house sounding like elephants keeping us up, they were letting their dogs out on the balcony to use the bathroom so their piss would run onto our patio area soaking our rugs, chairs and other stuff. And during the day for the most part we couldn't keep our patio door open for the breeze because our neighbor would open their door and their apartment smelt so bad like catpiss that it would fill our home with catpiss smell and if their door wasn't open then they were outside smoking pot for hours making it stink horribly right outside everyone's home. read more

Office manager is extremely rude for no reason. If you hate your job that much it's easy to go look for another job, preferably one where they don't have to give customer service. They are not willing to help with the issues that you have and when you ask a question they pretty much roll their eyes at you. Rented the clubhouse and Roxanne was extremely rude. We tried to open the bathroom and for whatever reason the key wouldn't open. After an hour and two people went to ask her for help she finally comes to open the door and she comes in the room extremely rude saying that the door opened and that we didn't even try to open it. She just walked away all pissed and we tried again to open the door it wouldn't open. Someone else went to ask her for help again and she said she wasn't going to come because she already had done her job by opening the door once. Another person who lived there over heard everything and said that she had the same issue with the bathroom and that the girl was also not helpful at all. I would recommend them to take some customer service training courses or get friendlier people. read more