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    Art Gamblin Motors

    2.7 (104 reviews)
    Open 8:30 am - 7:00 pm
    Updated 1 month ago

    Services - Art Gamblin Motors

    Bumper repair

    Auto frame testing

    Rear-end damage

    Auto steering and suspension repair

    Oil changes

    Art Gamblin Motors Photos

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    If I could zero stars I would. I have never left a bad review for anything before this. We purchased a vehicle from Gamblin motors this week. When we test drive the vehicle we noticed that it was pulling to the right. When papers were signed they put in that they would fix the issue. A few days later we received a call to schedule the service and that they had entered the incorrect vin on the vehicle we traded in and needed us to sign papers again. We arrived at 9 as discussed and we were supposed to sign papers at 10. We sat in the service lobby/waiting area until after 10:20 then decided we would go up and find whoever we needed to see. We were asked to sit at a desk and when he was done he would be with us. We sat there for 10-15 minutes while the person we were waiting for was chatting with someone in his office. It didn't seem like there was any type of business happening, just chatting. I heard them start talking about how what is being done to end the homeless crisis is not working and how the idea is to tax everyone...this is when they shut the door and we again waited, for another 20ish minutes. It took just 2 minutes to sign. The feeling we got when we went in to purchase the vehicle and when we went back was a totally different vibe. They had their sale and we weren't important because we weren't there to buy anything. When we purchased the vehicle we were assured all vehicles they sell are thoroughly evaluated to ensure there are no issues fluids are good etc. I have attached a photo of the alignment prior and after the appointment. Clearly they didn't evaluate this. When leaving the dealership we noticed that on the steering wheel the leather had a long gouge in it that previously wasn't there. Our service person Chase and another man (not sure his name) came out and looked at it. The other man stated that's been there for a long time, there's dirt in it. There is no dirt in it at all, see the attached photo. This person was extremely rude and confrontational. He stated over and over this has been there, calling us liars and not providing any resolution. It defiantly has not been there and was not when we gave it to them. There is also little pieces hanging from the gouge, if this had been there for a while, those would have been worn off. He told us that there is a device that attaches to the steering wheel, but not in the location of the damage but there is no way for the device to slip and cause any damage. He told us he would need to talk to our sales person to see what he would like to do. Obviously we weren't happy with his statement, the sales person had nothing to do with it. We left the dealership and are waiting for a call but the rude man that said it has been there for a while made it very obvious they will do nothing. However it happened, it happened during our visit to the service department. We will never go back for anything.

    Faulty Oil Filter

    Firstly let me begin by saying my family and I have four Gamblin's vehicles. They are all older, but have been maintained well. I purchased an oil change from Gamblin's Quick Lube on December 8th 2020 and on January 13th my truck lost all oil pressure in the early morning. My engine died. Later that day I had my own mechanic look at the truck to determine what had failed and it was the AC Delco oil filter that Gamblin's Quick Lube had installed (See attached photo). I called the Service Manager, Carl Thorsett and told him the situation. On January 15th Carl brought two service techs, one from the quick lube and one from their main store out to where my truck was safely parked. They confirmed it was the oil filter (see attached photo) and towed it in. Carl provided me with a loaner vehicle for the period of January 15-February 17th where GMC paid for a new engine. ***At this point 5 star service from Gamblin's On my way home from Gamblin's on the 17th my check engine light came on. Side note, my check engine light had never been on prior to the new engine so I turned around and went back to Gamblin's. Hoses from my Mass Air Flow System had not been reconnected. Problem solved, a tech took care of it and apologized profusely. On my way home the check engine light comes back on. I take it back in, Carl Thorsett tells me it's the MAP sensor and will be $115 fix, I say fix it. He comes back saying the problem is greater than that and I leave the truck in the shop for the rest of the day to be diagnosed. The next morning Carl calls and tells me it's the Mass Airflow sensor and is $350 - I did not and will not let them install it. 3 stars - I lost my trust in their service department

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    9 years ago

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    9 years ago

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    9 years ago

    Jack is very courteous and went out of his way to help me out, he is a great asset to Gamblin and the service department.

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    14 years ago

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    9 years ago

    Patrick Kelley is very helpful on our test drive and get a better deal for my trade in. And he is very funny.

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    Page 2 of 3

    Ask the Community - Art Gamblin Motors

    Review Highlights - Art Gamblin Motors

    They made feel comfortable and stress free when dealing with the car buying experience.

    Mentioned in 5 reviews

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    Art Gamblin Motors - car_dealers - Updated May 2026

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