Said they pumped 2000 gallons of waste, come to find they only pumped water side and not wasteread more

Terrific service from John Gilles. It was a pleasure having our septic needs taken care of by him.read more

truck driver license plate 1AH79H drives extremely aggressively. They are a liability to your…read morecompany and presenting a very poor image with your business name plastered on the side of the truck. They've been reported to mass state police. No one answered the phone at your business when I called. He will get you sued!

Septic system cleaning. Excellent customer service, very reliable. Highly recommend, reasonably…read morepriced

Our septic pump stopped working and our alarm went off. I immediately called avery because they had…read morebeen doing our regular pumping. That was the beginning of our nightmare experience. It was Thursday morning around 8. Steve avery showed up at around 1 pm and acknowledged that the pump should be replaced. He had the chamber pumped on Friday and said he would get a new pump. We had to refrain from using excessive water. He just left us hanging. I called Friday evening and he said he had the pump but wouldn't work on it til Monday. Monday came and went and he ignored our calls. Also Tuesday ignored our calls. Tuesday night promised Wednesday morning. Nothing. Finally came by Thursday without speaking to anyone, left in 30 minutes . No communication until Monday when we got a bill. Still no communication but assume work is done. Called and asked for information on warranty. Still nothing. It's been 10 days​

Professional, efficient, and honest guys! He arrived on time, cleaned up after himself and…read moreexplained how our septic system works. We will definitely use them again in the future.

Very good service. The gal in the office is wonderful and polite and very helpful.. They pumped my…read moreseptic and came back an hr later and put in a riser. Now I do not have to dig my lawn up anymore. A riser if very affordable. I'd like again to thank the female manager in the office for her help. She was very professional.

I give service a five star for their professional approach to a very tough job. They have always…read morebeen on time and come through when needed. Had a few problems with a couple jobs but they were quick to resolve the issues. Kim the dispatcher is very helpful and polite. Highly recommend if you need service quick.

I had John Graci replace my septic pump 3 years ago as an emergency. They were super responsive…read morethen and just had them back to pump out the fill chamber. They are very responsive to my calls and we're on site as promised. The diver was very nice and did a great job. Would highly recommend them for routine or emergency septic issues.

We wish we could give John 10 stars! The quality of his work is beyond compare! He's professional,…read morereliable, timely, and a pleasure to work with. Our septic system was a major challenge with all the clay under the soil, boulders, etc, but he resolved every issue. When he finished we were amazed at how beautiful our property looked!

We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

Junior was at my apartment today. And you should give him a raise. Professional, thorough,…read moredetermined. Would not give up to a stubborn bolt or impossible to reach places. He is truly an asset to your company. He did not give up until he found the source of the clog. I will recommend your company. Him specifically to anyone who has a drain issue. Keep up the good work Junior.

Horrible service by horrible technicians. Called them over for annual septic tank inspection we had…read moreMark come over. He told us that we needed to call a plumber to get "access". We called the the plumber and tried to explain but he could not understand. We asked Mark to explain the situation and he said he needed to leave and did not have time to talk to plumber. All we wanted was him to explain the situation to plumber so that we can fix it but he just drove away. Extremely disappointed. Will recommend every one to stay away.