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Art Care Custom Framing

4.3 (30 reviews)
ModerateFraming
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Updated a few days ago

Art Care Custom Framing Arts & Crafts Photos

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Recommended Reviews - Art Care Custom Framing

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Everything about this is so wrong.

This place redefines "Worst Business Ever." The owner, John, should be locked up. I had dropped in for a quote on 2 mats based on specs I provided. He quoted $15 each and said that they could be ready in a day. When I returned on Tuesday, January 16, with the frames and the artwork, his heavyset, bald colleague told me that the mats were $25 each. I mentioned Owner John's $15 quote, but Bald Man said that $15 was just an estimate. When I pointed out that a 67% jump was nowhere near an estimate, BM offered me a "discounted" price of $20 each. Meanwhile, OJ appeared but said nothing, not even a reciprocal hello. I hesitated but accepted the rate. BM asked me to pay up front, something I'd never experienced with other framers. Then he said that the job would take 3-5 days. When I referenced OJ's 1-day timeline, BM said that he could maybe do it in 2 days. And then there's the invoice. At the top it stated, in bold, that the order would be "ready around January 31." 15 days later! Plus, they charged me more than they had quoted: $25.59 each instead of $25, and, after the "discount," $20.47 each instead of $20. Before tax. WTF. At this point, I told them that there were serious discrepancies for a simple job that hadn't even begun. Dead silence. Then BM took out 2 swatches and asked me to choose one. Worse, he recommended a white shade that was much brighter than my white frame (typically an industry no-no with photographs). He said that he needed to hold onto the heavyweight cardboard envelope that I had brought my 12x12 images in, so I left it with him. As I was leaving, OJ said that he was out of the mat that I had selected and wouldn't receive the reorder until Friday, January 19, three days later. No apology, no politesse. Needless to say, the 15 minutes that I had spent there felt like an eternity and did not sit well with me afterward. So the next day I went back to cancel the order and request a refund. OJ was alone in the store. As he handed me my artwork he said, "We don't cut mats. We wasted hours and hours on you." When I said, "What?!" he backtracked and revised his lie, saying that they had wasted 1 hour with me the day before. And then he told me not to come back. In response, I told him that I was very disappointed in his service, and that it wasn't right to treat people this way. His reply: "The door's over there." I reminded him that I needed my envelope back for my artwork. That's when all hell broke loose: OJ flew into a rage, from one end of the shop to the other, shouting at me to get out and that he was calling the police. Shocked and confused, I told him that I hadn't done anything wrong and that I needed my envelope back. He shouted that he didn't have it and that he had never asked for it. I tried to explain that I had left it there per BM's request, but OJ was too lost in his shouting to pause and listen. He then grabbed 2 large, heavy cardboard envelopes off the floor and shoved them at me. I told him that neither of them were mine, which only made him crazier. He continued yelling at me to get out and repeating his threats to call the police. I told him to please do so because he should be arrested for abuse, then left. Luckily, it all worked out for the best. In less than a day, Wade Maxx (Columbus between 67 and 68 Streets) did a fabulous job on the mats and assembling everything. And they couldn't be nicer. Go there!

30x 36 inches
Roberta S.

I had to write a review for Art Care Custom because they did an AMAZING job for my print. In the past 4 months I had 15 prints framed (I can say that I'm an expert now), but from another framer on UWS. After so many frame-jobs I realized that he was probably charging me to much, so I decided to find another framer. I stopped by Art Care Custom, and the owner was super nice and gave me a quote for my job....very competitive price! When I read the only other review, I was a little worried, but I decided to give it a chance anyway, and I am super happy with the result. I got some other quotes for the same print before deciding for them and they were crazy expensive. Moreover, I had previously framed another print (from a different framer), with the same Italian wood white frame, and the same UV glass, and it cost me exactly double the price.

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Photo of Sydney S.
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1 year ago

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Photo of A H.
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4 months ago

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1 year ago

Really kind and helpful-- I came in to have a photo framed to be given as a wedding gift. Highly recommend.

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Photo of Alma H.
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1 year ago

Lovely people on West 72 Street. They appreciate business and do a great job. Nothing is too big or too small. Prices are fair.

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1 year ago

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2 years ago

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6 years ago

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4 years ago

The owner was so friendly and helpful. Wonderful service! I would definitely encourage people to support this neighborhood gem.

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5 years ago

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3 years ago

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8 years ago

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12 years ago

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8 years ago

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Farhad N.

thank you for your business .

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Photo of N R.
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11 years ago

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8 years ago

Excellent service, incredibly nice and helpful. Beautiful framing work as well. A good selection of frames and glass types.

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Farhad N.

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Photo of Liz C.
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9 years ago

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11 years ago

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Farhad N.

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10 years ago

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Farhad N.

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9 years ago

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15 years ago

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11 years ago

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Farhad N.

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9 years ago

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Farhad N.

thank you.

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9 years ago

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13 years ago

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14 years ago

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14 years ago

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9 years ago

I was a little hesitant at first with this place based on it's Yelp reviews, but he really did an excellent job! Exactly what I wanted.

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9 years ago

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13 years ago

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12 years ago

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Ask the Community - Art Care Custom Framing

Review Highlights - Art Care Custom Framing

My husband and I have framed about 20 different pieces of art with John, and every experience has been fantastic.

Mentioned in 9 reviews

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Decor Art Gallery

Decor Art Gallery

4.4(14 reviews)
2.4 miMurray Hill, Kips Bay, Midtown East
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I called ahead and clearly explained the service I needed: I already had my diploma and the…read moreofficial frame from my university and simply needed the diploma placed neatly into the frame -- straight, clean, and free of dust, hairs, or kinks. The woman on the phone quoted me $30. About 10 minutes later I arrived at the store with the frame and diploma. The young man at the counter was very polite. I explained the same thing again and after thinking for a few seconds he told me the price would be $50. I explained that I had literally just been quoted $30 on the phone. He was understanding and went to get the woman I had spoken with. When she came out, the explanations for the price change kept shifting. First she said the diploma was "bigger than standard." Then she said they had to "figure out how to take the frame apart." Then she said it would take more time because of the size. None of this made sense because I had already described exactly what I needed done when I called. Nothing about the job had changed between the phone call and walking into the store. I even offered to meet in the middle and pay $40 just to resolve it quickly. She refused and insisted on $50. At that point it felt like a classic bait-and-switch: quote one price over the phone, then raise it once the customer is standing there with a large frame and has already made the trip. I declined and walked out. I then walked up the block to another framing store, explained the exact same situation, and they charged $30 -- the exact price I had originally been quoted here. The whole thing was done neatly in about 15 minutes. The young man at the counter here seemed kind, but the way the pricing changed after I arrived felt extremely unprofessional. There are other framing shops nearby that will give you a price and actually stand by it.

Excellent work and good prices. Very professional friendly courteous and knowledgeableread more

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Decor Art Gallery
Decor Art Gallery
Decor Art Gallery

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Art Care Custom Framing - framing - Updated May 2026

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