someone tricked our elderly relative into signing over her things to a family that lived next door…read moreand mowed the lawn. We called the funeral home to get details about who buried our relative or the law office where the will was drawn they claim gave that person the right to bury this our family member. The staff was the rudest i've ever encountered especially considered we just discovered they buried our aunt 10 days ago! wouldn't even consider passing our contact info to the lawyer. lady was so rude, i ended our call in a similar kindness. horrific people to behave that way towards anyone looking to figure out what has happened to a deceased relative. just what we need rudeness, however the other gentle at the funeral home mentioned knowing the person who came in with said will. So it seems like based on a friendly circumstance with these scammers they're shutting us out completely even if the law prevents them giving our number to the lawyer, which it does not and as a relative we are entitled to speak with said lawyer, the least they could do was offer kindness and compassion. of which the apparently have NONE

This place was very responsive and so kind and compassionate during a very difficult time. I…read morehighly recommend Heritage if you need them

Kristy was such a blessing to our family. Her compassion, patience, and care meant everything to us…read moreduring this time. She made sure every detail honored my mother and brought a sense of peace to the entire process.

Cassie was a very thorough and sweet director. They do really work well with the families. If you…read moreare in a situation where you have children and maybe do not want to bring them in for the viewing or eulogy....They have a nice area to the right with a large fish tank and books with seating for kids. Nothing but good to say, but if they do read these reviews they really need to fox their sound system as it was cutting out a bit intermittently. Also the song family requested to be played we could sing to was a bit too low. Under the circumstances we wouldn't want it super loud, but again way too low.

Miranda and her team at Neptune were immediately immersed to the transfer of Mom from her facility…read moreto her wishes of cremation. it pays dividends to have pre-paid arrangements and Miranda proved to be a seamless asset to guide us through necessary steps without being intrusive. we certainly plan to enlist their services in future.

I could not have done this without Neptune. Kelsey took care of everything. Things that I…read morewouldn't even have thought of. She was compassionate, respectful and treated me like I was her only client. The death of a loved one is hard enough without having to deal with all the details. Kelsey did that for me. Thank you Kelsey. Pepper

No one wants to need a place like this, but we received exceptional service from the Hansen Desert…read moreHills team which warrants a review. My grandmother passed away on April 26th and prior to her passing, I did extensive research on funeral homes and mortuaries within the valley. I read hundreds of reviews and made many calls and Hansen just felt right. We selected Hansen to be who we would use when the need arose. A few weeks later, my grandmother peacefully slipped away. Her hospice team made contact with Hansen Desert Hills and the process was seamless and professional. Two days after her passing, we went to the Desert Hills location to make arrangements with Cami. Nothing felt pressured or sales-driven, as we had experienced years prior at another funeral home when my grandfather passed away. We had many variables at play, including a burial trust and plans for an out of state interment, and Cami navigated everything perfectly and expertly. We also interacted with Charlii the receptionist during this process and she was wonderful as well. We picked my grandmother's remains up the following week and had a lovely walk through Hansen's memorial garden. It was all very peaceful and again, just felt right. I'm sorry if you have a need for a mortuary, but Hansen took great care of us.

I ordered flowers from this funeral home, but they failed to deliver them to the graveside ceremony…read moreas promised. DO NOT believe them when they say they will get your flowers delivered.

My mother passed away recently. I needed her remains cremated. We are not doing services here. I…read morefeel lucky that I found this place. They were priced fairly, very upfront and did not try to upsell me on anything. They were the easiest part of this hard time. They do what they say they will do, all the time showing compassion the entire time. At a time when you are grieving you don't need a used car salesperson trying to upsell you on everything. You need people like these.

Have been very helpful during a sad event in our lives. Very Compassionate and caring so far.read more

My dog passed away suddenly in the middle of the night, I didn't know who call and the emergency…read morevet gave me the name for leash mortuary. Within an hour and a half I got the paperwork and someone came to pick her up. They were very respectful and caring. A week and a half later I got her ashes , her paw print and a vile of her fur. There was a private cremation. For 320 dollars if you're in that situation it wasn't a bad "deal" . They took really good care of her in the end. I got time to say goodbye and wasn't rushed.

Thank you Leash for being so professional, compassionate, and caring. Greg arrived within 45…read moreminutes if not less, he was communicating with us the entire way over till he pulled up to our driveway. He talked us through the process and asked if anyone in my family needed help with processing our grief, he even offered me, my mom and sister in law a hug that we all graciously needed and accepted. Thank you Greg for letting us know that our boy is in good hands.

This is where my Grandparents and 2 sets of Aunts and Uncles are laid to rest. The grounds are kept…read moreup nice, everything was green and pretty. Unfortunately, there is no shade near my family's graves. It was so hot our phone shut down from the heat. It would be nice to sit for awhile after a long drive to visit. Next time we will definitely plan to visit when it's cooler. If you go into the office someone will drive you out to where your family is. We followed behind. The lady that works at the front desk is very nice and helpful. The old lady that came out from the back and was cranky and was not wanting to take us out. She called a maintenance person to take us out. Two guys ended up showing us where to go and cleaned the vases for us. They were very nice and helpful.

Visited Sunland Memorial Park on Memorial Day. Some of my children were invited to participated as…read moreflag bearers in their annual Memorial Day ceremony. Clean and well cared for grounds. The outside area that the ceremony was being held workd well for the event. Event was and adult affair. The only children were flag bearers, or their families. Attendants were all professional and friendly. Seating was provided. Still, additional chairs were needed. Some in attendance knew to bring chairs. A BBQ lunch was provided after the ceremony. Lunch was served buffet style, with staff serving the food. Adequate amount of food to feed everybody.

Some of the absolute rudest old women at this "business". There are HUNDREDS of funeral and…read morecrematoriums I would recommend before I EVER sent a loved one here. Avoid this place at all costs -- your loved ones deserve better.

All staff were very caring and couldn't do enough for you. No matter the question, they found an…read moreanswer! The staff made the process much easier on all of us.

Our experience during a difficult time was exceptional…read more From the moment we called them while in Hospice, Zach was so calming and we appreciated how he explained what he'd be doing. Our planning experience with Tannia was perfect as well. She was so easy to work with and made a sensitive situation comfortable for us. It was everything we could've hoped for. Thank you!

Unfortunately I was advised from a friend that a $200. up charge was available if my friend wanted…read moreto see their loved one being cremated; in addition to other options. Is this honestly a choice that is presented at such a critical time to the families? I'm flabbergasted if this is how families are treated and that this is even an option. Would NOT recommend as this is heartles!