I am writing to post a complaint regarding my recent experience with Advantage Golden Door and its…read morerepresentative, Francisco Osornio. I initially contacted Advantage Golden Door to inquire about coverage on an existing policy. Specifically, I needed a policy that included mileage coverage for the transportation of a body beyond 35 miles. This was the primary reason for my call and the main feature I was seeking. During a 43-minute phone conversation with Francisco Osornio, the topic of mileage was briefly mentioned, and I recall him referencing 75 miles at one point. However, this was not clearly explained, emphasized, or verified. At no time did he explicitly state that the policy he was offering did not match the coverage I had called about. There was no clear confirmation or verification that the policy he was selling was not what I had originally called for, nor did he verify that I understood this difference before proceeding. He never clarified, "You are asking for coverage A, but the only policy available is coverage B -- is that acceptable to you?" Instead, he proceeded to finalize the sale and accepted my payment. When I later contacted him to request documentation confirming the mileage coverage, he provided only a pamphlet that contained no detailed information addressing my specific concern. When I pressed further, he eventually admitted that the policy he sold me did not include the coverage I had originally requested. When I expressed that this was not what I believed I was purchasing, he responded, "Well, I told you." While mileage may have been briefly mentioned during the call, it was not made plainly clear that the policy did not meet my stated need. There was no effort to ensure that I fully understood I was not receiving the coverage I specifically called about. I attempted to resolve the issue by asking to involve management. Francisco stated he was driving and would handle it and get back to me after speaking with a manager. I never received a follow-up call. Subsequent attempts to reach him went unanswered. When I called Advantage Golden Door directly, my call was routed to the front desk, where a man answered, said "goodbye," and disconnected the call. This entire experience has been deeply frustrating and concerning. Insurance policies dealing with the transportation of remains are sensitive matters involving loved ones and end-of-life arrangements. The lack of transparency, professionalism, and follow-through I experienced is alarming and disheartening. I strongly advise anyone reading this to carefully reconsider and look elsewhere for these services. Update: I tried to cancel the prepaid services they sold me within the 30-day cancellation window, but I haven't been able to reach anyone. I received a message from Francisco Osornio's manager, but I have yet to speak with her. I have tried contacting them for over a week. They take messages, but they haven't called me back. I wish I had seen some of these reviews before I furthered any services with them.

I was here on Friday to attend services for a coworker's mom. The Chapel is beautiful and very…read moresimply decorated. The sound system could use some help, as the microphone kept turning itself off. I appreciated the fact that the pews had boxes of tissues in them, this came in very handy for me. Although I didn't personally know the deceased, her daughter and I are good friends. The bathroom was very clean and there were plenty of supplies for a large or small group of people of people. A reception was held afterwards and the meal space was very nice. The tables were set up in groups and the chairs were comfortable. That is so important! It was easy to move around the room and the trash can was easy to find as well. Advantage has ample parking and the staff is very friendly. I heard the woman in charge tell my friend several times, I am here for YOU, whatever YOU need, just let me know. I know how comforting that was for her. I didn't take any pictures out of respect for the solemn occasion, but I can definitely recommend this funeral home based on being a guest.

My husband passed away recently from Alzheimer's. I am so glad I met with Sandy Perrin at…read moreMessinger a few years ago to get arrangements made. And then recently after my Gary passed, Joseph Ashford was very kind, considerate and helpful in finalizing my husband's affairs. They both made this experience a little less painful. Marianne M.

Everyone we worked with was very professional, well organized and caring during a challenging time…read more Jason was especially thoughtful, sensitive and discreet. My wife and I highly recommend this company and the team on Pinnacle Peak Road.

Julee was nice to work with however the price of the grave marker was not clearly priced when the…read morefinal date of the death has to be noted on the marker. The initial marker is priced to snatch you into the operation and then the added price is exposed after the fact. Very disappointing that up front charges need to be hidden. David

I had a simple layout I had picked out on a Friday. I was promised the layout would be ready on…read moreMonday. I called Monday, then they tell me Tuesday, ok so I call Wednesday . Then I'm told they have so many people ahead of me I'm not the only person to help. Julie was real nice but when I was given back my deposit the receipt had said unrealistic expectations. Don't promise anything if you can't deliver.

I did not attend the ceremony held at the cemetery. It is an annual recognition of those fallen…read morebrave men and women who sacrificed their lives to maintain freedom. We bless each and every one of them and thank them for keeping us safe. Four fighter jets circled the area several times. Happy Memorial Day.

Such a cool cemetery. I love these older unique ones. I parked and roamed around reading…read moreheadstones and paying respect. Each one is so personal. Many have homemade headstone, metal ones, statues, benches, gold clubs, shells, broken pottery, and even one with a box in the ground with bourbon to share a drink and a note. What a beautiful resting spot in the desert

I required funeral arrangements for my mother. She was visiting with us from out of state…read more Jennifer, the funeral director showed compassion with each phone exchange we had. When I received the call, they had my mother's body, I was relieved and knew my mother would be handled with care, dignity and respect. They also made accommodations to fit us in, in order, to finalize arrangements before my family departing flight the following day. Maria, worked with us and explained everything in detail during our appointment. She showed professionalism and compassion towards us during this very difficult and unexpected time. Advantage Crystal Rose Funeral Home & Cremation, is for everyone. They treated her daughters and granddaughter with a gentle hand of kindness during this final arrangement visit. We left our mom with staff members that did a job well done. Death for most of us is not something we think about daily. I didn't know where to go, but faithfully, I believe God guided me to this facility. The price and services we selected were fair in my opinion. I highly recommend this funeral home facility/location. Thank you to everyone there who helped my mom get back home!

I attended and arranged the service that took place the same day that Lisa P. is referring to and I…read morecouldn't disagree more with her review. Jennifer, Maria and the team were INCREDIBLY accommodating. They allowed our guests in early, they were flexible when we went over time and then met every single on of our needs. I couldnt imagine doing this process with any other provider. Thank you for leaving the door open so our guests could trickle in late and thank you for your flexibility.

Unfortunately we have attended many Cambodian cultural funerals but Garden Chapel was by far the…read moremost organized and polite venue. The attendants were very respectful, listened to our needs and accommodated everyone and the culture. Highly recommend.

Staff was helpful throughout the process. No high-pressure sales tactics. Overall, a good…read moreexperience.

Michele Bailey, I can't Thank you enough. You put our needs first at this horrible time. You took…read morethe worries I had and made everything possible. I can't Thank you enough. Time was tight and Michele had my son's ashes ready for his Celebration of Life. She had all the paperwork done. Michele made my son's Celebration of Life possible. It wouldn't have been the same without him there. Communication was great. Again, Michele was in contact with me regularly, sometimes just to see how we were holding up. I can't say enough about her. Thank you from all of us.

someone tricked our elderly relative into signing over her things to a family that lived next door…read moreand mowed the lawn. We called the funeral home to get details about who buried our relative or the law office where the will was drawn they claim gave that person the right to bury this our family member. The staff was the rudest i've ever encountered especially considered we just discovered they buried our aunt 10 days ago! wouldn't even consider passing our contact info to the lawyer. lady was so rude, i ended our call in a similar kindness. horrific people to behave that way towards anyone looking to figure out what has happened to a deceased relative. just what we need rudeness, however the other gentle at the funeral home mentioned knowing the person who came in with said will. So it seems like based on a friendly circumstance with these scammers they're shutting us out completely even if the law prevents them giving our number to the lawyer, which it does not and as a relative we are entitled to speak with said lawyer, the least they could do was offer kindness and compassion. of which the apparently have NONE

This place was very responsive and so kind and compassionate during a very difficult time. I…read morehighly recommend Heritage if you need them