My dad see's this Dr Walman and his manor with the elderly is terrible doesn't make time and is not…read morewilling to work with them and answer questions as asked. My dad is 84 and he asked does the neck affect your eyes in any way his answer was your neck has nothing to do with your eyes and that is not true i came home and looked it up and it states nerve compression from the cervical spine instability causes blurred vision. this doctor SUCKS angry patient

Absolutely the best eye professional I've ever been to. His expertise in eye care along with his…read moreoutstanding professional and caring nature created a positive experience for me. I suffered from a serious abrasion and mass on my eye casting me to completely lose my vision. He did not promise me that my vision would completely return but was encouraged about the potential. With his dedication and medical expertise, I am regaining my vision. He gave excellent follow-care instructions. He had two locations. One in downtown and one in Surprise. The office staff are welcoming and here to help. Thank you Team Walman.

Made a 10:40 appointment and it's 12 and still have not seen the doctor. There was no where to sit…read more The lobby crowded the wait area crowded. Every nurse was amazing through process. Will NEVER schedule like this again. They double book then send you a text that they will charge you 25.00 if you don't show. Absolutely diabolical. ​

This is a response to what the review by Parminderpal aka dr Singh said to my Google review. See…read morethe attached pictures for my original google review, and his response, then see my counter below. Firstly, regarding the claim that all MS patients are referred, I must point out that when Parminderpal Singh arrived for my appointment, he stated that he was unaware of the purpose of my visit and claimed he had not seen my referral. This contradiction raises significant concerns about the accuracy of your assurances. Additionally, I found his demeanor to be aggressive and rude, which left me feeling quite intimidated during what should have been a neurological eye exam. If there was any confusion regarding my referral, I would have been more than willing to seek care from a regular ophthalmologist instead through my vision benefits. Furthermore, Mr. Singh's assertion that he could conduct an exam for neurological patients--which, again, was merely a standard eye exam--felt disingenuous. It was alarming to hear him mention the financial pressures faced by the practice, suggesting a potential motive behind the misleading language used in your marketing. Asking, "Would you like glasses today?" is deceptive; the question should clearly state, "Would you like a prescription today?" if that is indeed what you are offering. On the matter of billing, I was informed that my appointment would cost $150 after insurance, a figure I accepted. However, I was subsequently charged additional fees (outside the $50 prescription) that were not communicated upfront. This lack of transparency necessitated my request for an itemized receipt, which, as of now, has yet to be provided. Under legal obligations, it is your responsibility to furnish such documentation upon request. Moreover, if my expectations of being treated with respect, transparency, and dignity are deemed atypical, then it appears that your team may be disconnected from the expectations of contemporary patient care. I firmly believe that every patient deserves to be treated courteously and honestly. While I have shared Google reviews in the past to you stated that I shared only 8 and of 8, five were all 1 star reviews, which is a False statement. I've shared 10 Google Reviews, 5 were 4 stars and above, and the remaining 5 which includes yours between 1-3 stars which outlined my unsatisfactory experiences. I strive to present factual accounts on good experiences as well as bad. Sorry you were the 5th HORRIBLE experience I posted about. But I have to warn others. Especially after looking at your lower reviews, it appears you have a patter of conning your patients out of money through your unclear presentation of prescriptions, causing them to have exams and procedures they didn't need all for your financial gain. My aim is to inform potential patients of potential issues they may encounter in your practice. This also gives you time for reflection and change so you can provide better patient care. Ultimately, while financial concerns were not my primary issue, the absence of transparency and honest communication is paramount. The way patients are treated should reflect integrity and professionalism, and my experience fell short in these regards. I hope that you will take this feedback seriously and consider improving your practices moving forward. Please refrain from your racial undertones in your response and your passive aggression and attacks regarding MS patients, especially if you are going to use God to conclude your response! That's tacky. I would recommend you do your compliance courses which you are clearly skipping, so that you don't end up in a lawsuit because of your pride and arrogance. I hope you can change for the sake of others! That's what the Christian God of would do and its clear that's not who you were referring to in your conclusion! May you mature and humble yourself a little more Parminderpal.

Dr. Holloway was extremely thorough with my eye exam and was very informative! She took her time…read moreand went above and beyond. I went in for an eye health exam and for a questionable "dot" on my eye. Turns out I had a foreign object in my cornea which she was able to remove same day in office. I'm so thankful!

Went in there with an eye emergency, object in my eye. they said they can take care of that. But…read morethey didnt take my insurance. And that was it. They really didn't seem to care or mention a cash price or anything just a "sorry"

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

Called to make new patient appointment & asked scheduling staff if Dr offered diabetic eye checks &…read moreshe said Dr would need to examine me first to determine if this is needed. If patient already has been diagnosed with diabetes, why does he have to determine this diagnosis for himself? Then Dr came on phone, told me how busy he was & he didn't have time for this & hung up on me. As a bedside RN of 50 years, this was one of the rudest uncaring unprofessional Drs I ever spoke with. I didn't make an appointment with him!

The doc on the yelp ad is retired! If the office does not disclose this until you walk in the exam…read moreroom- then I shall not return. I'm thinking they do this all the time. The front office was outstanding however.

We've been working with Yelka to help us with new glasses and sunglasses. She was very knowledgable…read moreand provided all kinds of alternatives. She was very nice and we had a good time working with her. It's usually a pain getting new glasses. Yelka made it fun. Please let her know how much we appreciate her. Kate Miller and Bev Barton

The staff here is friendly and my optometrist was super knowledgeable regarding my eye conditions…read more He really went the extra mile as far as care quality. They even labeled my contacts for me (L/R) which sounds like such a obvious gesture but I've never had a vision place do that for me lol. I'm happy to be a patient here.

I have been going to NW Valley Eye for about 10 years and impressed by the service and growth of…read moreDr. Toland's firm over that time. Now they are moving to a larger facility nearby shortly. After a lens replacement surgery (cataract) elsewhere, I began to have double vision, which was corrected with prisms cut into the lenses. Along came a recent hire, Dr. Julie Lam, who has training in Neurovisual Medicine. She fine tuned the prescription until my vision is nearly perfect. I still have to use cheaters for up close vision, but one can not correct everything at once! Shout out to Brent, a very knowledgeable tech who helped and advised me. I am very happy with the results.

Short Version: I would not recommend this organization for vision care needs. This office staff…read moretook financial advantage of me and has continued to string me along for months, while providing different stories each time I speak with them. Please be mindful of your loved ones and friends who may be targets for this office, as they do serve a large senior citizen clientele who may sometimes be particularly vulnerable. And as this demographic is less likely to speak up and share about their experience online - I think this review is especially important, hopefully it helps inform people who are looking for vision care for themselves or others. I have posted here and on the local social media pages for Sun City, Surprise, and surrounding communities, nextdoor and FB. In those posts I have included the copies of the emails between myself and the staff so people can see the whole picture for themselves. Long Version: The questionable accounting practices of NW Valley Eye Care have lead me to warning people from my community and my organization against trusting their vision and wallet to NW Valley. They improperly billed me, resulting in an overpayment that I discovered. Later, they noted they would refund me, but then never did. I caught on my VSP bill that I had been overcharged by this office months earlier. When I called NWV to resolve this, the office said they chose to not use my VSP benefit for my visit, instead the office charged me outright. Karen told me that they charged me based on the fact that they were "saving the usage of my benefit for when I ordered contacts". This is so unsettling, as I don't order contacts directly through NW Valley (never have), since VSP discounts the contacts I order from their "Eyeconic" website, directly. *Also, for me, I had LASIK a couple weeks after my vision exam, so I certainly had no intentions of ordering contacts from anyone. The office staff emailed me back on July 16th that I'd be getting my refund in 1- 2 weeks. Did not address the issue of the missing portion of the reimbursement whatsoever. Didn't hear from Northwest Valley for 5 weeks, so I reached out on August 21. I got an email back saying Karen sent the initial message to the accountant staff initially. On August 22 the office called me back and said "we never reached out to you or sent the reimbursement because the authorization from the day of your visit per your insurance doesn't show coverage for a contact fit, just for a contact exam". This part is hard to believe, as why would NW Valley not have subsequently called or emailed in an attempt to notify me, as I am their patient and the last communication they sent was telling me to expect the reimbursement due after the overcharge. So, either they're so disorganized/ negligent that they will overcharge you to cover their billing errors, OR they are willfully engaging in less than scrupulous business practices. I had already covered my bases by the time of the August 22 phone call - I work in medical billing but all insurances are different, so I had already reached out to VSP twice about this specific matter. During these calls VSP confirmed eligibility, services rendered/billed and that amount I was responsible for versus what I payed. Opinion: To be fair, the optometrists at NW Vision were very pleasant! But for me, it's not worth it. I'd rather not have to deal with worrying about someone purposefully overcharging me, and the ensuing battle to get back my own money. I never wrote anything negative about them before, but I feel like sharing the experience is the right thing to do. I know I'm not the only person who has been treated like this, but I might be one of the people in a position to get the word out to social media etc so others don't have to go through it too.

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I came in to purchase frames using my valid prescription and planned to pay privately. The…read morereceptionist came over twice to ask if I wanted an exam. I told her the first time that I was fine using my current prescription, as it's still valid and my vision hasn't changed. Despite that, she returned again to ask about scheduling an exam, which made me feel uncomfortable and pressured. It gave the impression that the office was trying to upsell unnecessary services because I was paying out of pocket. Some constructive feedback: I may have returned as a patient when my prescription eventually expired--but this experience made me not want to come back at all. I was ready to make a purchase, but instead I left.