We had a great experience overall at BMW Arrowhead. We primarily worked with Dez, with Kyle helping as well. Both were fun and relaxed making the experience a little less dreadful. Our offer wasn't very clear, as everything from the trade in, to rebate, to tax seemed to clumped together vs broken down- but, we do feel like we got a great car in the I5 and are happy so far. read more

Arrowhead BMW - Auto Parts & Supplies Near Me - Glendale, Arizona

Malicious intent to stalk and harm! Buyers beware! My daughter has been stalked by a salesman after she chose not to purchase a used car at this location. She has informed the salesman, his manager and staff she was not interested in any products or humans at this location! The lack of boundaries and consistency in harassment is alarming! Management not only did not take it seriously but mocked the situation! Buyers, especially WOMEN BEWARE!!!! read more

The staff was very helpful and someone was here to greet us upon arrival. They were very straightforward with us on pricing and financing. The only knock I have is at the end, Someone got a little bit more aggressive in setting up an appointment with us. Also, I keep getting several calls from BMW afterwards. The facilities were really nice and the cars are beautiful. read more

I tired to buy a BMW at Arrowhead went there three times actually. First time salesman Zack couldn't effectively explain the difference between the 2 Series and 3 Series. Went home to educate myself. Went back and they had a car that we wanted price plus tax and license but couldn't see it that day made an appointment with Zack and they flipped us to another salesman to start the process over again and when we went back the third time the price went up almost $3,000 higher with their "administrative fee of $1,800" We drove 53 minutes to Chapman BMW in Chandler and bought an M340i without all the extra administrative fees! read more

Didn't cover their battery warrant. Didn't maintenance under vehicle warranty. Left trash in vehicle upon pick up. Poor service, poor customer care, 0% customer advocacy. will never go back. Will never recommend. read more

I am thoroughly impressed with the dealerships straight forward no nonsense approach. I'm not really a fan of dealerships in general but after working with Rene on our trade in was literally the easiest process we've ever experienced and I considered buying a car on the spot just because of how easy he was to work with. Rene handled everything from start to finish completely honest and transparent the whole time. When we ever decide to buy another car we will start at Arrowhead BMW just because of the quality service we received from Rene today. Class act, gorgeous dealership and fair prices don't hurt either. read more

I bought a 2026 X5. S drive. The sales process went well, including the Sales Manager and Finance office people. There were never any high pressure tactics used even though I didn't buy any Extras. I was unaware that Cruise Control is NOT Adaptive. It requires a DAPP Package that adds an approximate $ 2,500. It would have been worth it to me. Unless you've owned a BMW before you might not be aware that it's NOT standard. Still Loving the X5 but it's quite an adjustment since I use Cruise a LOT. I see very Few X5's in inventory that Do have it. So be aware if that's what you.might want !! read more

I can't say enough great things about Jef Rasmussen at Arrowhead BMW. Jef has gone above and beyond for me and my family time and time again. His dedication, honesty, and genuine care are rare to find in this industry. He's made every experience smooth, stress-free, and actually enjoyable. Even after moving to the east side of town, I still make the trip back to Arrowhead BMW--all because of Jef and his amazing team. That alone should tell you how valuable he is. When you find someone you trust, you stick with them--and Jef has absolutely earned that trust. Whether it's purchasing, servicing, or just asking questions, Jef is always responsive, knowledgeable, and incredibly helpful. If you're thinking about a BMW or want top-tier customer service, ask for Jef Rasmussen. You won't be disappointed read more

Arrowhead BMW - Our BMW - Auto Parts & Supplies Near Me - Glendale, Arizona

Service sucks! Attitude and unhelpful. To make matters worse when I went to pay the bill that tacked on an additional 3% fee because I used a credit card. North Scottsdale BMW is professional and never had a bad experience there. Due to the situation I had to go to Arrowhead. It will be the last. read more

Listen to the negative reviews. I would avoid this location. Very shady. Not trying to out the Salesman my dad and I was working with because I think he was just following orders but his sales manager is who YOU should be wary of. Seems like a guy with a huge ego. I don't blame any of the salesman for doing shady practices because from my experience shady salesman starts with shady management. Which is very disappointing because my family and the people we associate ourselves with (business and friends) we make sure that we're aligned with people with high integrity. We bought a used Lexus at their dealership and we definitely had some laughable trade in offers. Mind you my dad is a salesman at another dealership close by so he has knowledge with how things go and he's also a mechanic. We ended up getting what we wanted for a trade in deal but my dad went to inspect the vehicle before signing the deal. He noticed that the vehicle had old tires. The tires were 6 years old and my dad requested for them to provide us with new tires. The sales manager was against it at first but he ended up providing us new tires that's going to be covered by them. They claimed they didn't have the type of tires for my Lexus in stock yet so they will give us a call to let us know when they have received the tires for the Lexus. Two weeks of going back in forth with one of the salesman (I don't want to out him, he seems sweet) he would tell me that they haven't received the tires for the Lexus and he will call me back to let me know. He never calls me back to let me know so I would have to constantly call him just for him to tell me that they aren't ready. Friday July 19th I gave that salesman a call and he said they have the tires for my Lexus and he said maintenance will give me a call to schedule to put my tires in or he will call me the next following day or Monday regarding the tires. He never called back. Tuesday July 22 I texted him about the tires and he pretty much lied to me or I hope a miscommunication issue amongst him and his co-workers. He said the tires are there but he's not sure why maintenance hasn't called me. My dad ended up having to call someone else regarding the tires and had a call with a woman named Kala. According to Kala the tires never came and she had to order the tires for the Lexus and it was going to arrive next business day. I was told the tires were ready last week. VERY SHADY RESPONSES. This is far from a miscommunication issue at this point. I don't understand why they prolonged getting the tires for me. Seems like Kala had it all figured out right away. Another annoying thing as I arrive at the dealership to get my tires changed I found out last minute that Justin will be taking care of me instead of Kala and he didn't know who Kala was and he wasn't sure what to do with my vehicle. They gave him vague details. Very frustrating experience coming from Arrowhead BMW and seems like a lot of shady employees, but like I said shady employees usually stems from very shady management. If management is shady then the whole entire place most likely is. Definitely not recommending this location to any of our peers since our experience was mostly frustrating, please go elsewhere. Edit July 28: I got a call from Kala today saying that I did a no show when I called her last week if I can come in early at 2pm and she said yes but told me justin will take care of me instead. Kala called and left a voicemail saying that I need to reschedule with them. Called back and told her that I already got the tires done and asked her if she remembers our conversation last week. I asked her why I need to be rescheduled and she said their "system" is being weird. This location is just unprofessional, very unorganized, AND SHADY. Justin from maintenance services. was the only person that made me feel like I can somewhat trust this place, has empathy, and seems like the only professional one. read more

Worst BMW buying experience in the Valley due to high pressure tactics. I have bought from both Chapman and N Scottsdale twice each and never experienced such problems. Oh, and prices were over 3k more. I should have listened to multiple people who said avoid them. read more

If I could give zero stars I would. I spoke with Rene in the buying department to sell my 2023 BMW M4 Competition. My husband and I both took a time off work to drive an hour there to find out that they aren't willing and to buy our vehicle. I asked for the GM and was told he isn't in. I was assisted cooly from a supervisor named Carolina. I am also in the automotive industry and know how these things work and was told they didn't have approval from the GM. You don't give a customer an offer, have them get a cashier's check and schedule an appointment before approval from management. This is what is wrong with the car business. read more

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This review is for the sales department. My fiancé was looking for a specific used car. He was able to find one listed on Arrowhead BMW. No less than 15 minutes after reaching out for more information, he had an email and phone call from someone at the dealership with more information. We were pleasantly surprised to also receive a text and an email with a link to a video about the vehicle he was interested in. Kyle was our sales person. His video was informative, entertaining and personal. When we met him in person he was very attentive to our requests. He was full of personality and very engaging. He made our experience as pleasant as possible. The dealership is clean, open and fairly new. A place I would come again when we are in the market for a new or used vehicle. read more

Arrowhead BMW - Showroom - Auto Parts & Supplies Near Me - Glendale, Arizona

Just to start off my experience was nothing but amazing with the service side of BMW. Manny, went above and beyond to make sure I knew what was happening with each step of the way! He worked with the warranty company and made my life so much easier. He could not have done any better. It was exceptional service and we will only work with Manny now. However, reading the yelp reviews. It's a good thing I didn't read the yelps before calling BMW because I don't believe I would had went there. BMW. Do better !!!----- find more folks like Manny----. Ones who love their jobs and give the best customer service out there. Communication is huge and he excels in this area! Thank you Manny. We really appreciate you. read more

5 stars for ALEX!!!! What a good salesman. If you're looking for someone honest, reliable, and truly customer focused, I highly recommend working with Alex!!! You're the best!! read more

This dealership will blatantly ignore any request you make for them to stop contacting you. They are calling, texting, and emailing both me and my dad relentlessly after we have both asked them to stop. It turned into demanding them to stop and telling them I will file a complaint with the BBB, attorney generals office, and the FTC if they keep it going. Along with 1 star ratings on Google, dealer rater, and anywhere else they are listed. After demanding they stop, Jay sends me an email again saying he will continue to contact me via phone and email. I also never provided my email to them, they only have my number, so I did not give consent to email me nor do I know how they got my email in the first place. Terrible business practice. I'm going to find anything they are doing to us that is non compliant regarding leads. Even if what they are doing to us turns out to be compliant, it's ethically wrong. I'll never recommend this dealership. I look forward to sharing this experience on the above mentioned sites, bimmer forums, and I especially look forward to escalating my complaints for a final resolution. read more

Trash service. If you're there to deliver anything expect zero respect. I've seen one guy yell at a receptionist to come sign for a package because he's "not getting up to do it." If they're not able to make money off you, they do not care. Don't whistle at people like they're dogs, dude. read more

I had the worst customer experience dealing with Arrowhead BMW than any other dealership. I emailed Arrowhead BMW about the availability of a used vehicle listed on their website. I received an email that the vehicle was still available and to make an appointment because "I work by appointment to maximize the time we spend together and reduce your time at the dealership". I scheduled an appointment with Mike Jones to meet at 6:30pm and he was a no show. I work with clients all the time and I understand that emergencies happen, but if I am unable to meet with a client, I will always call the client and let them know that either they can meet with one of my associates or we can reschedule. I received no such communication. What's worse is that the person I finally dealt with informed me that the vehicle I was scheduled to look at was in the refurb area getting a windshield replaced. He goes to check on the vehicle and returns 20 mins later to inform me that the battery is dead and the vehicle will not start. He then ask if I want to reschedule and come back tomorrow. I made an appointment to see this specific vehicle. I can't believe that they wouldn't make sure that the vehicle was ready for my scheduled appointment At a minimum, someone should have contacted me to reschedule since the vehicle was unavailable. read more

Poor customer service from the mangers to the employees once you buy or lease a vehicle is to be expected. Please read the reviews from other legitimate customers on this site or the BBB before making a decision to do business with this company. read more

Speechless! No clue on what customer service is. Lies lies. Adam is a condescending piece of work. Stay away!!! Don't buy new or used.

Terrible people work here. Nobody is nice at the front desks. They all think they are tough shit because they work at BMW. I will never purchase a BMW just bc of my experience at this dealership. read more

My family and I went to view a vehicle. Our salesman, Logan was great. Logan and the rest of the staff were very helpful and most importantly didn't pressure us to buy. Logan gave excellent customer service and great sense of customer priority . They respected our decision to think it over and even though we ended up not purchasing the vehicle, we wouldn't hesitate to go back. If you are looking for a friendly,personal and no pressure to buy, buy, buy but a dealership that truly wants the customer satisfied and happy then go to Arrowhead BMW. read more

I had an issue with the lights flashing when the car was turned off. It drained the battery which the dealership replaced at no charge. Once the part was ordered The service Manager Brent setup a in home service call. The switch was replaced and I haven't had an issue since. The entire service team Rocks. read more

Arrowhead BMW - BMW X3 - Auto Parts & Supplies Near Me - Glendale, Arizona

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Great place to buy a car but horrible service department. I no longer take my BMW's to this location for service due to a lack of common professionalism. Several of my cars had more issues after taking them in. You should not have to take them back three times for the same issue in the span of 6 days. Furthermore they accept no responsibility for their mistakes so save your money and go to one of the other three dealerships in the county. read more

This is the first time I ever had to write a negative review for any company but our experience at Arrowhead BMW was horrible. When they first "fixed" our Mini Cooper, the car broke down literally 5 minutes down the street of W union Hills Dr by the Arrowhead church and they had to tow it back in. It made me question if the part to my mini Cooper was truly ever fixed. They took over a month to repair the car. Our Key fob, which was working perfectly when I gave them the car, didn't work but they claim that the issue was already there. When we took our car back for the second time, they took over a month to fix the car which was ridiculous since our daughter needed the car for work. We paid over $5,000 for it and they had the audacity to charge more than $2k for extra repairs that should've have been identified during the first diagnostic. Now the engine light continues to show and won't pass emission at all with the engine light. We worked with Shane the technician but felt like he dismissed our concerns and lacked communication with us. Avoid going here and spend your hard earned money elsewhere! read more

By far the worst dealership ever , went all the way from california because i put trust in there word , not only did they overprice but also lied to my face saying they lowered the price of the car but what they did was increase the months. But thats not it they gave me a car that was tagged for 52k for 80k and gave me it with messed up catalytic converters. I got home and messaged them about it when the light came on , i even called them multiple times, they said they would take care of it but now they are ghosting me. Its been over a month no reply nothing. Please save your money and time and do not go here. This is the first time ive written a review about anyplace. Thats how bad it is. I wish i could give 0 stars and check out how long its been since i messaged them too. Look at my messages with the finance manager its now june, and i messaged in april. Pathetic. read more

Arrowhead BMW - Auto Parts & Supplies Near Me - Glendale, Arizona

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Arrowhead BMW is the worst dealership you can goto in all of Phoenix. They do not stand by their promises and sell hastily patched up cars that die quickly. Your better off buying a car at the swap meet then here. read more

Everyone was amazing, the process was seamless. Ashley, Tisha, Paul were so helpful . They all stayed late to make it happen

This company is disgusting. They overwork their employees and underpay them with broken promises and no follow through on top of that "dead babies" make them uncomfortable. Me and my husband had a miscarriage and he put a picture on his desk of an ultra sound and because his co workers knew it was a miscarriage it made them uncomfortable and he was told by HR "dead babies" make the employees uncomfortable and had to take it off his desk. Hopefully anyone that buys a car here doesn't have a "dead baby" because it'll make them uncomfortable :( read more

A wonderful experience with Joe in the service department. I've had some aggressive reps in this department in the past who made me not want to return but Joe changed that today. He was patient, kind, worked to get me the best deal and was even great with my daughter. In a world of no patience and disappointing customer service, I felt confident that Joe gave me and my family the best experience possible. The man deserves a raise! read more

Arrowhead BMW is still a joke even after "new management" and allegedly "cleaning house". They tried offering my $10k less than Chapman on a trade and we're unwilling to offer any more to earn repeat business. Avoid them at all cost. Use Chapman or North Scottsdale and watch these fools sink. read more

What kind of dealership sells a car to a young man (taking $2000 plus his car in trade) and approving his loan, only to decide days later he needs a co-signer on the loan? The same dealer who asks the same young man to bring the car in for service, then KEEPS the car, refusing to return his trade in OR his $2000 cash deposit! That dealership? Arrowhead BMW. My husband even tried to get to the bottom of this tonight but no one at the dealership cared one iota. The Sales Manager could hear the entire interaction but couldn't even be bothered to leave his office. I can't imagine that BMW corporate would be happy about this ugly situation. But I fully intend to find out in the morning. If this is how Arrowhead BMW treats customers, I'll be making my next purchase down the road. Shame on you Arrowhead BMW, you've wronged my grandson and awakened a sleeping giant. read more

I'm not sure if everyone's buying experience was as horrible as mine. I received my car (2020 430i gran coupe) on Tuesday of Jul 11, 2023. There was damage to my windshield, my inside panel, and also damages (scratches ,scuffs etc.) to the outside of the vehicle. I have been contacting the dealership from the time I received the vehicle at least once or twice daily, just to follow up and see if anyone knows when it will be fixed. This damage was no fault of mine nor the non licensed shippers they hired. Luckily the shippers provided me with photos of the vehicle they took before loading the car onto their truck. All I've been asking for is a simple fix and nobody wants to accept accountability and own up to the fact they were unacceptably unprofessional. I have been calling the dealership and leaving messages for the operational manager to contact me as advised by BMW headquarters. I am running out of time as I'm trying to remain patient and allow them the time to fix it. If I don't get a resolution sometime this week, I will take legal action. read more

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Shane the service consultant was quite attentive. The mechanics did their job wonderfully my car is running great.

i can say a lot about my poor experience with this group that would shock you...but I will keep it limited for their sake. if I had a choice of a zero star that would be my selection. I also requested to speak with the GM as well as sent him an email and it has been a week today with no response. I will say I got the car I wanted at another BMW dealer within 3 hours... with the the most excellent customer service and I'm driving it today. read more

The worst experience ever. For anyone who's interested anything related to this dealership, Please, please, stay away! Start from scratch. All they want is your money and there will be no service or even customer care afterwards. Had issue with the car I bought, first thing come out from their mouth are "not our responsibility if it passes safety inspection" lol, how come you guys don't fix a cracked engine mount and leaking shocks prior to sales? what a joke. Even asked me why did you not notice it? Because I am not mechanical and your salesman was all over his mouth saying how reliable & clean the car is, and isn't it common sense for such size of m car dealership prepared the car to good condition prior to sale? I was fooled by salesman... these people can't be trusted read more

Arrowhead BMW is the worst experience I have had with a dealership. I buy cars multiple times a year for our business as well as constantly upgrading my personal vehicles. The way I was treated by the managers of this dealership is disgusting. I paid a deposit on a new vehicle order and never received the order and now the dealership is trying to keep my money. They won't call back and do not care. If you don't want to be scammed then take your hard earned money to the BMW dealership in Chandler. Chapman BMW will take much better care of you in every aspect. read more

I wish I could give them ZERO. The salesman reached out about the review after he sold me a car and told me fully loaded and it was not. I didn't fill out the survey and he was mad after 3 years and when I responded to the sales manager Michelle about my x3, he said he does not like to sell a car to me. What a hateful person represents BMW. read more

Terrible customer service. Went there with a friend, was told he was totally approved, took his cash down payment, made him do all the paper work, was there for hours. Was told he couldn't take the car until the next day. We got a call that he was denied and needs to come pick up a check for his down payment and it would be ready that day. Went in, no check. Said we need to wait again. Talked to a manger and he basically told us their staff is trained to lie to customers "to get a deal". He said our salesman lied to us about him getting approved because "it's a sale". He was bald with a big beard, didn't even care to ask for his name if that's how their entire staff is. For a manager, he was extremely disrespectful and unprofessional. Would never ever think about buying anything from bmw if this is how they are trained to treat customers spending thousands of dollars. read more

Worst dealer ship I have ever been to the manger is so rude and cuts you off when you speak all they care about is wasting your time. Don't bother wasting your time over there! read more