Dynamic Pools and Spa has been servicing our Pool and Waterfall for 20 years. The previous home…read moreowner had used them for over 12 years and highly recommended we do the same. We have worked with Dynamic for 8 seasons and remain satisfied. The first season we hired Dynamic we had a few complaints that they immediately addressed. But in retrospect, as new owners of the home, our inexperience with what to expect was at the root of the complaints. I bring this up only to point out that the way they responded to our concerns showcased the organization and communication of their Office Staff and Service Crews. We use Dynamic for openings, closings, and for service calls. They maintain our cover, power-wash it and store it during the summer so its not in our way, and is ready to go for closing. Before we purchased our home they had overhauled our pool, replacing all plumbing, coping, tile, gunite and concrete around the pool. Tony and his crew have a lot of knowledge and do a truly professional job. The front office does a tremendous job of communicating with us. Their contracts are always detailed and billing is accurate and prompt. They are an All American Small Business that makes the fabric of our Country strong. We are grateful for their service.

Their estimates are on target even for repairs of broken piping when the actual amount of work is…read moredifficult to estimate. Also, their cost for pool opening and closing are very competitive. The service to date has been on time and as estimated and promised.

This is an honest review after over a year of contracting with Coastal Design and Build…read more A project that was supposed to last "6-8 weeks" lasted 6 months with partial completion of landscaping. Everything once done requires immediate payment and anything wrong is a "warranty issue" per one of the owner and will be fixed "soon". Contracted for landscaping, hardscaping, pool renovation, and lanai construction. Lanai construction is so-so. Many gaps in wood, painting not included, it did pass inspection but it is not top tier professional. This was completed first and the workers that came out were respectful. Pool renovation went okay. It took a long time but they replaced all pipes, added returns and new LED lights. It was a long drawn out process. The pebble tec and coping and tiling went well. Hardscaping when their subcontractor Marlon is there is excellent. He's very smart and knowledgeable, but when he's not there you better check the work right after. They ordered the wrong techno bloc and said it was an upgrade, unfortunately they couldnt complete the herringbone pattern unless they individually cut each block. Landscaping was a complete nightmare, most trees were planted poorly with no mulch. They subcontracted with a team of two landscapers. Yes, just two. A new company came out and fixed their work in 1 week. It took them MONTHs to plant and often times days or weeks in between doing anything. The yard was so dirty with material left everywhere. I was told "its an active construction area so its going to be dirty" and made to feel that was acceptable. They couldn't finish last year so they promised they would via email by beginning of spring. Many trees died (10 total) and many boxwoods and tall grasses. Justin Booth, co owner promised many times the landscapers would come in May. Each time there was an excuse like "the landscaper wants to wait until everything blooms" and "they'll be there on monday when they finish another job". Ultimately they never came. I had a 5 year hardscape warranty, notified them in late winter of hardscaping issues, still not fixed. Buried downspout lines sloped incorrectly froze and broke, I fixed myself after 4 months of failed attempts for them to come out and fix. Plants dead with 1 year plant warranty, by mid June attempts for their company to fix were numbered and they agreed to pay another company. Now will not, continuing to say they will call next week, etc. During construction they hit and broke the gas meter, hit and damaged our kids play structure. I can go on and on. I was patient all spring and summer hoping they would honor their word but they do not. John, one of the owners just flat out doesn't pick up the phone but is reasonable when you talk to him, pretty quiet guy but doesn't bullshit a time frame. Justin, will tell you anything to your face knowing its a lie and has no concept of timeframes for actual completion. If they were an honorable business and actually responded to warranty claims I would give this review a 3.5 but their professionalism knocks it down to a 1. Save yourself some energy and chose another company. This company may also be called Creative Outdoor.

I was working on a job site and Coastal was completing a massive shotcrete pool and let me tell you…read morethese guys were working hard! i was amazed by how much progress they made in one day and how quickly the pool came to life. The crew was friendly and took the time to explain the process and how shotcrete pools are the best way to go. I highly recommend these guys to anyone looking for a pool!

Taylor Pooltown- great customer service. Our experience…read morewith purchasing the hot tub was awesome, Tiffany and Jeff answered all my questions, gave product recommendations, and showed me things on the in store model. Fast forward - hot tub was delivered and wired up.after initial start up, one set of the jets weren't working, we followed the manual directions but nothing. Contacted Jeff to ask about next steps- he made a house call that night.He showed us where the second pump was, let the air out of it and everything was working great. I greatly appreciate the service and highly recommend this store. Thank you Jeff & Taylor Pooltown.

0/5 worse customer service I've ever experienced, First off I came in 20 minutes before closing…read morejust to get a test done on pool water and to look around the store since it was my first time ever coming. The Owner/manager was behind the counter and yelled for a employee like what are you doing? Was very short and didn't even say hello when I was walking around. As soon as the employee comes he's just walking on the phone no care. Very short. As I started walking around and still have 17 minutes till closing, the owner/manager and employee behind the counter was making fun of us for walking in so close of closing, saying it loud enough for us to hear. Never coming back again. Zero value at this place. I recommend no one going here this place needs to leave!

I went in here once to buy a filter for my little intex pool and the women in the store upsold me…read moreto a sand filter, I asked if I could install it myself and they insisted that I could, when I got home and read the manual it said it needs to be installed by a professional electrician. And since I already took it out of the box to read the manual the store won't give me a refund. Just beware when you go in there that the staff will try to sell you things you don't want or can't use nor be able to answer questions about install.

My husband went there yesterday for some gaskets, said the woman that helped him was AMAZING! We…read moreneed to replace cartridge holder and pump end if season, so I know where we will be going

We bought our hot tub here 5 years ago and have been happy with it. They installed it on the…read moreconcrete pad we put in place just for the tub. So far we've had no issues with the tub itself. We recently had to replace to cover - which is common - they have about a 5 year life. They ordered it for us, we picked it up and put it on ourselves. So far it's just as good as the first one. The reason for 4 stars no 5? They can be a bit standoffish and unfriendly and know it alls. You may stand around for a while trying to get someone to wait on you. Also as a woman - they've treated me like I don't know what I'm talking about. So - good products, could have better service.

If you need a hot tub for a great deal, this is the spot. Great people to deal with and answered…read moreall questions.

Due to a flood on the main level that leaked to the basement, my insurance company sent Fairlane…read moreFurniture Restorers out to do the packout of the upstairs and downstairs. I can not recommend this company enough. 10 stars! Ken and the crew, Shelby, Pedro, Suzanne, and Brandon were professional, courteous, and highly motivated. They were just as eager to work on day one as they were on the last day. They handled our possessions as if they were their own and packaged them as such. It was nice to see such care given from start to finish and with so much respect. Will definitely recommend FFR in the future!

Had a flood. Hired a public adjuster. The adjuster sent over Fairlane to inspect damage and store…read morewhat was viable and restore what they could. The day they came over, they had me sign a contract. They assured me each item would be photographed and catalogued. It took a crew of about 8 over three hours. A couple of weeks went by and I called them. They told me almost all of my stuff was damaged beyond repair. I picked up the few items and brought them home. A few weeks later I got a bill for removal and "storage" of over two thousand dollars. After much altercation with the adjuster and the retention of assistance I got paid for most of my goods with the condition I pay Fairlane. I did. But, I found them spurious at the least.