These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

Great place been going here for years. Always helpful and usually have what I'm looking for…read more Times are hard these days for small family businesses, give them a break & try & be understanding, life's not always a beach.

I went in here once to buy a filter for my little intex pool and the women in the store upsold me…read moreto a sand filter, I asked if I could install it myself and they insisted that I could, when I got home and read the manual it said it needs to be installed by a professional electrician. And since I already took it out of the box to read the manual the store won't give me a refund. Just beware when you go in there that the staff will try to sell you things you don't want or can't use nor be able to answer questions about install.

Pooltown to the rescue !! We recently purchased a home as first time pool owners and the gentleman…read morewho opened up the pool positioned the unlabeled valve in the wrong position for a week. After speaking with Gary and exchanging photographs he sent me straight, filtration was underway and the water was cleared up in no time. It was a process but the team at Pooltown walked us through it. A week later I can count the holes in main drain @ 12'

The lack of customer service, the lack of explaining how to use the equipment, the fact that none…read moreof the employees have any basic speaking etiquette. This is the worst place to buy a pool of you need any type of help or advice. Go elsewhere.

We purchased a Celtic hot tub from Sunny's last summer. Great experience with Carl who handled our…read morepurchase. He listened to our needs & found the petfect tub. We had an issue this spring & Sunny's handled everything regarding the service call for us. We are very satisfied customers!

How do I leave less than 1 star? Cashier hates her job and should probably be working at the…read moreSecretary of State. She clearly enjoys making people wait and is rude and condescending. I'll be taking my business Masserant's.

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

These guys are great, I can't believe that their reviews are so low!…read morethey did an amazing job on my swimming pool that another company started after covid, the old company left a mess and I was so happy that Mike at prestige took over the job, his tile and marcite contractors worked very fast and good and in no time my swimming pool was full of water and looking better than ever

If I could rate no stars I would, the WORST service, terrible results, never came back to fix the…read moreproblems they created. Tile, coping looked better before they touched and ruined it.