friendly staff. service workers are top notch ! very satisfied definitely would recommend, for your…read morehot tub or fireplace needs.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

I went in here once to buy a filter for my little intex pool and the women in the store upsold me…read moreto a sand filter, I asked if I could install it myself and they insisted that I could, when I got home and read the manual it said it needs to be installed by a professional electrician. And since I already took it out of the box to read the manual the store won't give me a refund. Just beware when you go in there that the staff will try to sell you things you don't want or can't use nor be able to answer questions about install.

My husband went there yesterday for some gaskets, said the woman that helped him was AMAZING! We…read moreneed to replace cartridge holder and pump end if season, so I know where we will be going

We were battling with high acid levels and unbalanced levels on just about everything, resulting in…read moreour pool turning green and cloudy. We took water samples up to the store almost daily and sure enough our pool is finally clear again!! Just as we thought we lost it for the season, Gary and his team brought it back to life. 5 stars from us, and we will never go to another pool store for help!

Pooltown to the rescue !! We recently purchased a home as first time pool owners and the gentleman…read morewho opened up the pool positioned the unlabeled valve in the wrong position for a week. After speaking with Gary and exchanging photographs he sent me straight, filtration was underway and the water was cleared up in no time. It was a process but the team at Pooltown walked us through it. A week later I can count the holes in main drain @ 12'

We purchased a Celtic hot tub from Sunny's last summer. Great experience with Carl who handled our…read morepurchase. He listened to our needs & found the petfect tub. We had an issue this spring & Sunny's handled everything regarding the service call for us. We are very satisfied customers!

How do I leave less than 1 star? Cashier hates her job and should probably be working at the…read moreSecretary of State. She clearly enjoys making people wait and is rude and condescending. I'll be taking my business Masserant's.

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

These guys are great, I can't believe that their reviews are so low!…read morethey did an amazing job on my swimming pool that another company started after covid, the old company left a mess and I was so happy that Mike at prestige took over the job, his tile and marcite contractors worked very fast and good and in no time my swimming pool was full of water and looking better than ever

If I could rate no stars I would, the WORST service, terrible results, never came back to fix the…read moreproblems they created. Tile, coping looked better before they touched and ruined it.

About a month into working with pool geek. I opened the pool myself and then called them out for…read moreweekly maintenance. They've been great and are super responsive from their text number. I can text them any questions and they always get back to me which I appreciate a ton. So far so good!!

I hired Pool Geek to come out once a week for their regular maintenance program. I noticed my pool…read morewas still dirty after service so, I decided to set up a camera. I found out that they were in and out in less than 10 min and never vacuumed or brushed the walls of my pool. Their website says: Service Includes: Testing of pool water chemistry Addition of chemicals needed for water balance Skimming of pool surface Vacuuming of pool floor Alternating weeks of waterline cleaning and wall brushing Cleaning of pump and skimmer baskets Backwashing of filter as needed I let them know what happened and sent a video attachment. They offered to give me a credit for one service. They had been out over 20 times. Remember to Inspect what you expect, if you choose to hire them in the future.