This is a family owned and run business and it shows. We felt like family soon after meeting Greg…read more We were working with a landscaping company who got us started with some ideas and then they brought in American Pool for the actual job. Greg had a lot of good suggestions and changed some things around. They did great work and Greg was very hands on with the whole project. Openings and closings are done professionally and right on schedule and they do a lot. We couldn't be happier with this company and the "family" attention we receive from them. Looking forward to the upcoming summer and more days in our pool.

This company is managed very badly, and they try to cover up their lies and incompetence. I was…read moretold that I needed to have my pool drained and interior acid washed. When I checked my ring camera, they never went to my home. The owner Steve is a liar and con artist. Beware of this company.

We were so lucky that Chris was able to come by and give us recommendations for repairing our pool!…read moreHe was generous with his time and very knowledgeable and helpful! He is so personable and professional-- a real pleasure working with him!

Chris Ferriss is extremely knowledgeable about servicing pools, replacing pumps and repairing…read morefiberglass pool surfaces. He stands behind his work. Chris is a friendly guy and an expert at diagnosing pool issues and keeping your pool running. Good work, Chris! Thanks!

Hawkins helped me with pool closing services. Hawkins has great customer service and was very fast…read morefitting me in. I will definitely use them again.

Disorganized, Not Thorough, and Disrespectful - AVOID…read more This was hands down one of the most infuriating and disappointing experiences I've ever had with any service provider. Main points: Hired for hot tub leak and heating issues. Initially seemed promising. Entered my yard without notice. After the first time, I specifically requested notice because I have 3 large dogs. This was ignored during the second visit, putting my dogs and his workers at risk. Only one side of the tub checked despite clear request to inspect the whole thing. After follow-up, company was unresponsive, vague on scheduling, no-showed, and failed to notify before visits--again entering yard without warning. Discovered second leak; quoted $590 more, including a second service fee. I disputed this since full inspection wasn't done the first time. John, the owner, was rude, dismissive, and hung up twice--laughed at my feedback and ignored safety concerns, with zero accountability. I'm now stuck with unresolved issues and need to fix it myself or hire another company. My first text before their initial visit included images and videos: "I have a leak which appears to be coming from the front connector piece but I'd like that confirmed and look for any others. Its had a known small leak since I got it a couple years ago but it got a lot worse recently." We spoke on the phone and he explained the filter cycle settings, which was helpful. I felt good about the company going into that first visit. Ryan (technician) arrived on time but walked into my yard unannounced. I have three large dogs with access to the backyard, so I wanted to ensure they were inside. He was helpful, explained the heating issue, and repaired the main leak--but didn't check the whole tub. He said it would need to be filled and heated and offered to stay for a fee, but suggested that if more issues arose, I could just reach out and he'd return (no mention of additional charge). First visit was June 18. On June 23, I reported the tub might still be leaking; I was advised to monitor and photograph the water level. On July 4, water was still present on the patio--on the opposite side--and the tub's water level had clearly dropped. I texted again with photos. John told me "I'll probably be back out Monday. We'll keep you updated." I asked for a time and he said "Midday late afternoon depends on how the job prior to you run". Sunday I was told I was on the schedule. Monday morning, I sent: "Please knock or text me when you get here today so I can make sure the dogs are inside. Thank you!", to which I got no response. By 7:30pm I asked if they were still coming. At 9:30pm I was told they got tied up and would come Tuesday. I asked for a time; he replied "Thinking probably around 8 AM, but I'll confirm that in a couple minutes," which was never confirmed. Ryan arrived at 8am. Again, no knock or text--just walked into my backyard. When I brought it up, he said he was never told. He found the other leak and said John would call with a price. John quoted $590 more, including another $250 service charge. I was fine paying for the additional work and parts, just not another service fee since they didn't inspect the full tub the first time. John said to forget the service fee and that he'd tell Ryan to pack up, then rushed me off the phone and hung up. I later called back and calmly said I had feedback. He laughed and said "Oh this'll be good. Okay what is it?" and interrupted me repeatedly. I explained the lack of communication, my safety concerns with the dogs, and why I didn't agree with the second service charge. He kept justifying everything and said I wouldn't be able to find a better deal anywhere else--which wasn't even my main concern. He eventually got frustrated and said "okay we're done" and hung up again. I'm now left with a dismantled hot tub that still needs repair. Blatant disrespect, lack of communication, and terrible customer service. I honestly don't understand how they have any positive reviews if this is how the owner treats clients.

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

I'm not quite sure where the other reviews are coming from.... I've had a very positive experience…read moreat this viscount location. Joe the manager is awesome, very professional & informative as well as the rest of the very friendly staff. I was missing a piece, the skimmer vacuum adaptor, they guided me through process without a hitch. Best pool sales team in town.

During the installation process my installer found that not all the parts were there, he contacted…read moreSunny's and the parts were delivered the same day. Things happen but how the company deals with it is what matters and I found them to be very friendly and professional.

Dynamic Pools and Spa has been servicing our Pool and Waterfall for 20 years. The previous home…read moreowner had used them for over 12 years and highly recommended we do the same. We have worked with Dynamic for 8 seasons and remain satisfied. The first season we hired Dynamic we had a few complaints that they immediately addressed. But in retrospect, as new owners of the home, our inexperience with what to expect was at the root of the complaints. I bring this up only to point out that the way they responded to our concerns showcased the organization and communication of their Office Staff and Service Crews. We use Dynamic for openings, closings, and for service calls. They maintain our cover, power-wash it and store it during the summer so its not in our way, and is ready to go for closing. Before we purchased our home they had overhauled our pool, replacing all plumbing, coping, tile, gunite and concrete around the pool. Tony and his crew have a lot of knowledge and do a truly professional job. The front office does a tremendous job of communicating with us. Their contracts are always detailed and billing is accurate and prompt. They are an All American Small Business that makes the fabric of our Country strong. We are grateful for their service.

Their estimates are on target even for repairs of broken piping when the actual amount of work is…read moredifficult to estimate. Also, their cost for pool opening and closing are very competitive. The service to date has been on time and as estimated and promised.

These guys have been helping me with miscellaneous issues with my hot tub for the past eight years,…read moreand they recently helped me identify an internal leaking problem that has been vexing me all summer. They are a small local business in Ypsilanti, MI, and they know what they are doing when it comes to hot tub service. I would enthusiastically recommend them for everyone in the Ann Arbor/Ypsi area who is having hot tub problems.

They have a great selection of tile. We stopped in on a weekend and the gentlemen was very patient…read morein helping us. Even though we went somewhere else the customer service here is unmatched.

We decided to do a remodel on a small bathroom and started to look for some decorative border tile…read more Hit the usual places, Home Depot, Lowes, and Menards. Selections were okay but nothing really stood out. My wife found The Tile Shop in Canton online so we stopped in. They have a huge showroom with a much larger selection than the other stores. We were not "accosted" by anyone. We were shown where the tiles we were looking for were located. When we had questions we found Hilary who was very happy to help us. She was not pushy. She was very patient and helped figure out how much tile we needed and what type of grout went with the tile. The tile needed to be ordered and three days later Hilary got in touch to say it was ready to be picked up. We appreciate the high level of customer service we received and will remember to come back here first to look for any future tile needs. If you are looking for tile for any projects this is a great place to start.