Excellent professional and friendly service from initial call with customer service associate and…read moreTyler the service tech. Tyler called prior to arrival and was extremely courteous and thorough in explaining the issue with our hot tub. The problem was fixed the same day. I highly recommend this company!!

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

All I can say is DON'T. Our salesman was awful. Measured getting our old hot tub out of yard that…read morewe paid for and my husband had to buy a saw and multiple blades to cut it in half. Then they proceeded to drag the two pieces across our new concrete drive way and scape the HE## out of it. The new hot tub is nice but not the experience at all that we were expecting with the amount of money we spent. Took alot of the pleasure out the experience as their customer service, delivery scheduling person etc, salesman was awful.

Bought a Catalina hot tub spa. I was very happy with the purchase and the sales experience was…read moregreat. Unfortunately the tub had some issues and we needed to order 2 separate new parts. They were very quick to cover their ass by stating my issue wasn't covered under warranty which I was understanding of. Since then, they have been dragging their feet in getting a crew scheduled to fix my issue. They keep forgetting to call me back and only seem concerned about collecting payment in full for the replacement parts that they have not installed or scheduled an installation for. I understand that it's a business but please try and put a little more emphasis on customer service as opposed to just $$

Dynamic Pools and Spa has been servicing our Pool and Waterfall for 20 years. The previous home…read moreowner had used them for over 12 years and highly recommended we do the same. We have worked with Dynamic for 8 seasons and remain satisfied. The first season we hired Dynamic we had a few complaints that they immediately addressed. But in retrospect, as new owners of the home, our inexperience with what to expect was at the root of the complaints. I bring this up only to point out that the way they responded to our concerns showcased the organization and communication of their Office Staff and Service Crews. We use Dynamic for openings, closings, and for service calls. They maintain our cover, power-wash it and store it during the summer so its not in our way, and is ready to go for closing. Before we purchased our home they had overhauled our pool, replacing all plumbing, coping, tile, gunite and concrete around the pool. Tony and his crew have a lot of knowledge and do a truly professional job. The front office does a tremendous job of communicating with us. Their contracts are always detailed and billing is accurate and prompt. They are an All American Small Business that makes the fabric of our Country strong. We are grateful for their service.

Their estimates are on target even for repairs of broken piping when the actual amount of work is…read moredifficult to estimate. Also, their cost for pool opening and closing are very competitive. The service to date has been on time and as estimated and promised.

Best hot tubs in Novi! I love our hot tub it also doubles as a cold tub in the summer!read more

From the owner: Southeast Michigans largest hot tub and swim spas dealer. Highest quality hot tubs and swim spas…read morewith the best possible price. Our team has over 60 years of combined experience in the industry. This combined experience covers all aspects of the business, from acting as general managers of chain stores to working as manufacturer reps to serving as delivery and service technicians. The combination of this accumulated industry knowledge and experience under one roof is unprecedented. Those years of hard work have resulted in the procurement of essential industry connections that enables Motor City Hot Tubs to provide you the best quality product at the lowest possible prices. In addition, having two locations makes it convenient to shop with us and brings our top-notch sales team and service technicians closer to you. With the best quality products on the market and a superior service customer experience, we guarantee that when you step foot in a Motor City Hot Tub showroom, you'll love the experience.

Newly redone & well worth the cost as a Livonia resident!!! I paid $250 for the whole year. You get…read moreaccess to the gym, pools, track, rock climbing, gyms as well as the outdoor pools once summer hits. I believe there's outdoor courts and other things as well. Super excited about the cafe opening too.

Very clean,nice people,reasonable prices,easy parking,lots of activities for young,old,in between…read moreand disabled.will degrees here again. My granddaughter had such a time.

I called to replace the liner in my above ground pool but after four email exchanges, they stated…read morethey don't service that type of pool The pool is a basic 18 foot round with no bells or whistles

I called Viscount Canton to replace my 18' pool liner. Brady gave me their email address so I…read morecould schedule the replacement. I sent pictures and wrote that I have an 18' above ground pool that is 52" high. I wrote that I didn't know the model or the type because my husband took that info when he passed away last year. Kenn Schmitz replied that I may have a 54" wall and there is typically 2" of sand under the liner. I asked if it would be possible for someone to come look at it first. He replied 2 days later "Sorry, it's not a style of pool and installation that we are used to working with and suggested Pool Town or Watson." What??? This is a regular pool there is nothing about it that special.

Still a big fan of this store and their staff. Always very helpful in directing you to the right…read moreequipment and chemicals for your pool and a quite adept at helping you diagnose pool issues and give good solid recommendations on corrective actions. Free water testing is a HUGE plus and key to maintaining pool chemistry where I use this service about every two to three weeks. Being an educated shopper I buy maybe 30% of my pool chemicals here to include the pool salt and 70% on line (Routine maintenance chemicals). To me there is a balance here that allows me to keep the free water testing and get the free diagnostic help when I need it. Also some of their pool products are higher rated than the competition where if behooves you to look at the ratings/reviews on line when deciding what too buy here or buy somewhere else. Overall this is a very good one stop shop for pools where they also have an online presence for shipping to home. Nice!

HONESTY GOES ALONG WAY! I had a gentleman sell me a product that another employees said would be…read moreineffective for the type of pool I had. Also check water quality I was told to add alkalinity increased which they had no problem selling me but didn't move my numbers. The test shows metals detected roughly every third test for me but would magically disappear. I'm 1200 into their expert advice and haven't even swam in the pool. I highly recommend know what you need before you go in. I bought something called a leaf demon which would have you believe no issue in getting your leaves out. Quite the opposite it was just an extra weight to the end of the poll for 100. Tried talking with them about and after the guy that sold it to me said we can't take it back but here's a 15 percent off your next order. Way to spit in a customers face

Prompt response to set up installation date. Install was great. Owner was onsight and very happy to…read moreanswer all our questions and concerns as 1st time pool owners.

Pool-Kingz came out and installed our pool on October 3. We had to put some water in it and then…read morethey were coming out to finish the job. It is now October 30th and they still have not finished the job. I have been calling and texting them since October 10th but they have not returned any of my calls or text messages. They have not finished the job. I do not recommend hiring them due to their lack of communicate and them not finishing the job. If you do decide to hire them, do not pay them until the job is completely finished.