Literally butchered my kids hair. The manager was right there (listening to me say that she wasn't doing what I was asking and did nothing). When it was over she offered to fix the terrible haircut and said it was a "coaching opportunity" and offered to refund the entire transaction yet - never did. Beware unless you want to be a training head for someone who doesn't know what they're doing!! read more

Arrow - North Hills - Hair Salons Near Me - Raleigh, North Carolina

terrible asked her for a haircut we consistently do and some how she still messes it up if you want a consistent good haircut don't come here it's like some days they do great and some days they're blind read more

I recently moved to Raleigh and had to find a new place for a haircut. This is relatively close to me, so I decided to give it a try. I've had nightmare experiences in the past when it comes to finding someone that can do a decent job every time, so this is always a pain. However, this time it was 1 and done as I've had nothing but positive experiences. I've done a couple of different changes with hair, nothing crazy, all with Ana, and she has been amazing each time. I also run very hot temperature wise and just a few visits in she remembers to put the blow dryer to the cold setting when blowing hair away which makes a huge difference. It's the small things that can make a big difference. The place itself is always clean, complimentary beer if that's your thing, and always on time with my appointments. Fantastic all around. read more

Great haircut each time. Brandi cuts my hair. If you are lucky she may cut yours. She is always prompt and very experienced in hair styles

Needed a haircut for school, and just picked a random person w the earliest time available. Holy did Justine get me right. Gave me a pristine mullet and put my cheddar on full display. Biddies bouta be all over me w this cut. Shoutout Justine fr. read more

Arrow - North Hills - Hair Salons Near Me - Raleigh, North Carolina

Love coming here. Holly was my stylist and she was very attentive, detail oriented, and personable. 10/10 would recommend coming here. WAY BETTER THAN "A GUYS PLACE!" read more

This Arrow location needs help! I've noticed a huge turn around in the staff here. It seems all the good stylist they get are not sticking around too long. I recently went in and had the best cut from a guy here. However, when I went back, he was gone. I've noticed this being a trend at this location lately. I'm thinking some of the girls here are pushing the good staff out. I've tried Lillian, Brandi, and Anna and they're cuts are not blended plus they gossip about all other staff members. I'm not here to listen to your work drama girls! If you would stop talking about the staff members here and focus more on details and doing a good customer service/cut you might not have to worry about the other more professional stylist coming in and taking your business away from your petty ways. I don't think I'll be back! What good is it to come to a place and get a new stylist at every appointment just to be let down again and right when you think you found a good one, they go away elsewhere? read more

Chelsea is the absolute best! I've sent my son who is now 5 to see her for years now. She is so patient with him and his little wiggles, curiosities and questions. Not to mention he gets the cutest cut every time. My husband (who is bald and hasn't gone to a barber in 20 years), will take our son to a budget cut barber... let's just say you get what you pay for. If you want the best, see Chelsea. Oh and the scheduling system only makes it easier to schedule at your convenience. read more

Arrow - North Hills - Hair Salons Near Me - Raleigh, North Carolina

I'm not sure what happened to the staff but it's recently changed from the barbers I would previously see in there. Anyways I've always enjoyed going here, "free" beer and a quality cut. However as of recent things have gone downhill, I always have gotten the same cut that was in my previous notes. Today for whatever reason during it without asking they shave my sideburns off separating my beard like nothing I've ever had done there.... something that should've been specified/clarified a lot more before doing in my opinion. Will not return here ever, always great when your cut is so bad you have to shave your whole beard when you get home... read more

Arrow - North Hills - In what world would someone want this done? - Hair Salons Near Me - Raleigh, North Carolina

I got my hair cut here today and had a great experience with Chelsea. She did a great job with my hair and was extremely friendly/talkative which made the time in the chair fly by. I love going to Arrow because you can schedule your appointments ahead of time so there's no waiting like at other barber shops. Even with the rollback of COVID restrictions, they are still requiring masks be worn inside. I usually go to the Ridgewood location but I'll keep this shop on the radar if I'm ever in the area. read more

Two haircuts - one was great - one needed a touch up by the time I got to the car. Overall - very friendly people who make it a great experience! read more

I don't let just anyone cut my hair... For years I had friends that I trusted do the job, and later found an amazing barber that I trusted(in PA) before moving to NC. Once I moved here, I realized that I was in trouble. I began my search at a place called Handsome Floyds(off Creedmoor Road). I must admit, this place has ALL the signs that it could be an amazing barber shop, and I am sure a ton of people love it, but it is quite pricey and the two cuts I got there were average at best. I'd pay $40-$50 if it knocked my socks off, but it was far from that. So I moved on. I found this place by recommendation of a mutual freind, and finally decided to give it a shot. You can make the appointment online, which is awesome btw, and I chose a girl that looked to be around my age(Briannah). Well....I've been going here for the past year and a half religiously, and she is spectacular. Good conversation and great cuts. Tough to ask for more. I have not used anyone other than her, but friends that go there have had good experiences as well. And the pricing is relatively reasonable for a place like this. I get out for under $30 every time, and that even includes a (decent) tip! Give it a shot, but good luck getting on Briannah's schedule...these appointments book up quickly, and I usually try to book about a week or so in advance, depending. But trust me...worth it. read more

I got introduced to Arrow in North Hills through a co-worker when I moved to Raleigh over three years ago. I'm very particular with who cuts my hair but with relocating, it was inconvenient to go back to Charlotte every time for a haircut. I decided to give Arrow a try, I randomly selected Briannah at the NH location and booked an appointment online. The process of booking the appointment, the friendliness of the staff, the clean yet smartly designed setting, all made it very encouraging to keep coming back. Now came the haircut... I won't deny I was very hesitant trying someone new for the first time but Briannah just did a phenomenal job! Her skills, personality and friendliness just took it to the next level. I can say that 3 years later, that hasn't changed one bit. I recall at one point Briannah had to assist in a different branch, I just booked my appointment there. I don't cope well with change, especially when it comes to my hair. With such skills, I'm not sure I want anyone else to touch my hair as long as I'm in Raleigh. Thanks to the Arrow team for hiring such competent staff! I cannot but admire the safety measures that they are taking during Covid. Like many, I was hesitant to go back for a haircut at first, but the way they are approaching the situation is very reassuring. Keep the great work up Arrow team! read more

I want to say that Aaron, usually a floater with all of the Arrow locations, is one of the kindest and most detail oriented workers I've met. He is professional, hard working and honest. I'll get my hair cut here for as long as I have hair! read more

Don't get me wrong the place looks awesome and I think the people are nice and when you actually get an appointment to get a haircut it's a great cut. BUT...... But a haircut is not like going to see a doctor, no reason why you would need to wait a week for an open appointment. It just seems antiquated, pretentious and almost like spitting in a customers face. If you travel and have a busy schedule you can't just put down an appointment for 2 weeks from now because chances are you will have to cancel...... I highly recommend that you re- think your scheduling/ appointment policy. Maybe leave an hr daily for walk ins. I've tried to get my haircut three times and each time gotten fed up and gone somewhere else. You can't grow your business if you turn away business, additionally if the economy turns south you are going to regret making it difficult to acquire new customers. read more

This new location is located near the rapidly growing Park Central area of North Hills. The salon is minimal but nicely decorated and that's okay. It is definitely an elevated barbershop but not tacky and kind of old school like some others. This was my second time at the salon and I am glad I gave it another chance. Nikki was awesome and like another reviewer said, seemed to know exactly what I wanted from just our brief consultation. You get a free beer to enjoy during your haircut which is a nice touch. Pricing is super reasonable and they do beard trims too. I highly recommend booking your appointment online through their website as they tend to fill up fast. read more

I can't speak to the actual work done here, but the customer service is lacking. Their website advertises "walk-ins welcome", so needing a quick trim I thought I'd give Arrow a try. Upon arrival no one greeted me... not even the receptionist who was unoccupied. The desk to check-in is at the back which is a bit odd and especially if no one speaks when you come in the door. I walked back and shared what I needed done and asked what the wait would be - there were 3 stylists working on customers, 2 were nearly finished and no one else was waiting - I was told that they couldn't help me and that they were appointment based. I am unsure why they would advertise walk-ins welcome if they are appointment based and unwilling to work people in. Don't bother coming here without an appointment and be prepared for lackluster customer service at this location. I will not be back. read more

Been looking for a new place to get a simple "barber" cut and decided to give Arrow at North Hills a try. Very easy to schedule an appointment online. Upon entering I was greeted and offered a beer. I was on my lunch break so I declined. I had chosen Nikki at random. Turned out to be a great choice. Nikki seemed to instinctively know what kind of cut I was looking for. Left with a great cut at a great price. I'll definitely be back. read more

Terrible haircut for guys, especially for the price. Uneven and rushed. Especially when you consider in the wait/unnecessary appointment factor, it's absolutely atrocious. read more

I've been going to each of the four Raleigh-area Arrow locations for 4 years now. Their newest location in North Hills has lived up to and exceeded the expectations set by their more established locations. They have a very simple, intuitive booking process online. If you're going for a repeat the online booking process provides pictures of all the staff in case you don't remember who cut your hair the first time and want to go back to them, which is a nice touch. I love the atmosphere vs. the slew of corporate, generic alternatives. All of the staff are highly approachable and interactive. I've been going to Briannah who is able to take a 2 minute consultation and turn it into exactly the cut I'm looking for. Great experience with great people. read more

High quality, affordable haircuts with awesome customer service! Been here 3 times now and always been very happy with each cut. Thanks Arrow! read more

I have been going to Arrow for 5 years, and when the closest one to me is booked - I will find any other Arrow location to fit me in! I have never had any bad experiences with the staff or haircut itself. I have recently started going to Maria at North Hills, and have great conversation every time in addition to cutting my hair near perfect! Many of my friends and colleagues go to Arrow as well. I have been with them since the first one opened, and won't stop! read more