AC wasn't cooling...Travis returned my call fast and gave me a tip to try first before anything and…read moreit worked. He also gave a follow up call to verify it - thank you Travis. It is nice to have a go to for my heating and cooling!

I needed a humidifier installed in new construction home. I'm extremely pleased with my experience…read more They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them.

My AC unit went out this last week, one of the hottest this summer. My family of my wife, 3 small…read morechildren and dog were all suffering in the heat . The we call Pagor! Honest, intelligent, real, understanding, fair, sense of humor, great with kids, and most importantly- I trusted him 100%. Pagor will be my go to for all HVAC concerns forever!

We are beyond satisfied with the work/installation of our new furnace and a/c at our home. When we…read morepurchased our home, we were told by the inspector that the furnace was very old and that it would need to be replaced in a near future. It made a loud noise when turned on and finding parts for it was very difficult, it took a lot of space and was not efficient by any means. Every time we changed out the filters they would be covered with layers of dust and it really concerned us that that was what we were breathing. We finally decided to look into replacing our furnace for something that would help us save money with our bills and that would have the capacity to warm our house in the winter and keep it cool in the summer. The current system didn't have the power to do that, my bedroom which is located in the top floor was very hot in the summer and cold in the winter, we had to put fans and space heaters to make the room feel comfortable. We met with Cesar and talked about our concerns with our system. We were somewhat afraid about costs but soon those fears were gone because we were given options that would meet our needs and budget. Cesar knows what he is doing, he is very knowledgeable and explains with detail each option available. We were able to build our own "package" and felt very happy with the services. Next step was replacing our old ice age system, Ramses did an excellent job making sure all was in place keeping us informed of anything that may come up and explaining when we had questions. We are so happy to have made this decision and not wait till winter time when we would be in a bad position without heat. Summer is coming and my home is set with the best smart system that not only saves money but cleans the air and keeps us at our max comfort level. Thank you Service Plus Mechanical!

New HVAC system recently installed. We are having a few problems which are being addressed.read more

the weather has stalled the repair . however at this point I feel they do not have enough…read moreelectrians to offer a good service for a generator. My neighbor is monitoring my experience if they keep stalling me they will lose two possible accounts. My impression Too many services not enough professionals. The first time an electrician came out he did not have a pressure gage. My generator gave off a message rpm senesor not functioning. I will change my review if RPM ultimately sends an electrician and makes the repair. My neighbor.will also be informed. We both will then use RPM for yearly maintenance service.

The service is great and has kept 2 units working that includes going up on a roof in all weather;…read moreand cleaned filters that are often full of feathers from our 124 birds.

Not Recommended to work with. No reply to calls or messages…read more No after sales at all even during warranty period.

5 stars Joel came…read moreout to help me with my A/C. My problem was being taken care of by another company, but not to my satisfaction. After spending close to 3000 replacing a coil, the problem still persisted. When I could not get in touch with the tech from this company, I turned to Joel. Not only did he fix the problem, I found out my coil never needed to be replaced in the first place! 3000 grand out the window. I will never work with any other company again Joel is more than competent and completely honest with everything. Pricing is reasonable and fair as well.

Had an air conditioner installed in 2018 and he never registered the installation. The evaporator…read morewent out and had to pay out of pocket because it wasn't registered with the warranty. Don't recommend this company whatsoever. Overpriced as well.

DO NOT TRUST THIS COMPANY - SCAM TACTICS & HIGH-PRESSURE SALES…read more My furnace went out at 4 AM in the middle of winter, and with a 14-month-old baby at home, I called Best Rates Heating & Cooling for emergency service. Instead of a straightforward repair, I was pressured into an unnecessary $7,000 furnace replacement using scare tactics and zero real testing. Here's what happened: The technician quickly got my furnace running but immediately told me I had a carbon monoxide (CO2) leak without actually testing for CO2 levels. He used a snake cam to show me cracks inside the furnace and insisted I needed a full replacement right away. I was skeptical and went out to buy multiple CO2 detectors from Home Depot while he "went to the shop" for parts. My detectors showed 0 CO2 leaks anywhere in my home. When I told him I needed to discuss the purchase with my wife, he shut off my heat and said he couldn't leave it running due to "liability concerns." Instead of fixing the actual issue, he staged the system for me to bypass a safety limit switch and disconnected two wires from the control board, explaining how I'd have to reconnect them myself. This was completely unnecessary and a blatant safety risk. After shutting off my heat, he suddenly suggested a last-minute fix but refused to tell me what it was unless I paid $278 upfront. Desperate to get my heat working for my baby, I agreed to pay $300. Turns out, he just replaced a simple high limit switch, which was likely the problem all along. No need for a furnace replacement. I later had a trusted HVAC professional inspect my system, and they confirmed: My furnace is completely safe to use. The cracks inside do not automatically mean a CO2 leak. The original tech misled me with fear tactics instead of real testing. I reached out to Best Rates Heating & Cooling asking for a partial refund, but they ignored my messages. This was a clear attempt to scam me into an expensive furnace replacement I didn't need. Bottom Line: If you call this company, get a second opinion before agreeing to anything! I would never trust them again.

I called Riverside for a second opinion about our malfunctioning furnace and I'm glad I did. What…read morewas first diagnosed as a cracked heat exchanger ($$$) turned out to be an airflow issue caused by an old mouse nest in the exhaust. A quick blast with the shop vac and our problem was solved! John's experience and thorough investigation saved us a ton of money and frustration during the first days of needing heat. Highly recommended!

Matt came out to service my furnace & went above & beyond in all the other things he did. 1)…read morenoticed that the pvc drain pipe was cracked & replaced it 2) replaced the humidifier pad 3) connected a ground wire from the furnace to the NEST thermostat - so the battery would continuously charge ...ALL ON TOP OF the problems he found: A large crack in the heat exchanger - so no more heat for me! Highly recommend Air Medics. Prompt, personable, explained everything, took pics & sent them to me. Were my home warranty not cover my furnace replacement, I would definitely go with Air Medics. As is, I will use them religiously for my furnace/AC annual maintenance.

Furnace died on the coldest night of the year, and an hour after I called Air Medics they had…read moresomeone over (at 10pm). Bill was very knowledgeable, thorough, explained everything, went around outside the house to check vents (while the wind was howling and it was -20F), found the problem and fixed it. Then when he was finished repairing and cleaning the furnace, he drove over to the store and bought us a new filter, and came back and installed it. I dreaded the bill but after two hours of work it was about half of what I feared it would be. I'm so glad to have found someone that is already familiar with our high-efficiency furnace and able to get it back up and running so quickly.