My sister paid these people for 20 years to make sure no critters got into her house. But when she was selling, critter droppings were found. After calling them, their reply was pay us $10000 and we will clean it up. She protested because she felt they should have prevented the problem. Then the Manager told her "we are in the business of making money". Seems to be a business that thrives by doing their annual maintenance badly. BEWARE read more

I hired Arrows Handyman Division to clean up a prior water proofing job. The "project manager" (who is actually just a sale person- you will never see him on site to manage the job ) put me off for three or four weeks to get the right person for the job. They sent a kid that appeared to be someone the had just hired in a Home Depot parking lot that apparently had no experience doing this type work. He dug a trench and laid a thick plastic against the foundation wall and the bottom of the trench This, of course created a bathtub effect. Now, whenever it rains my basement floods (It did not flood before. Arrows Project Manager has been putting me off (they already have my money) for weeks. They were scheduled to work on fixing the problem today. The Project Manager called this morning and said that "he had a more important project for the person assigned to me and he would be here tomorrow. This is not the first time this has happened. Once they get your money good luck getting them back out to finish the job. What could be more important than preventing my basement from flooding again - getting another payment. So if you don't believe any of this (see photo below) then my advice to you is don't giv them any money until you know the job was done correctly. read more

Arrow Exterminators - This is five days after a rain. You can see the area where the dug the trench. Over a week later the area was still muddy. - Pest Control Near Me - Alpharetta, Georgia

Overall, a large franchise based exterminator company. Customer service is generally hit and miss depending on who you talk with -- and unfortunately that means your experience as a customer will generally suffer. Especially when they turn into your crazy ex-girlfriend and won't stop calling. The appointment =============== Making an appointment with these folks is pretty simple. Just give them a call and schedule a time for them to come out. Just make sure it's not during the weekend -- they don't work then. After hours? Your out of luck. Minus one star The service =========== Service is usually pretty prompt. The bug guy will arrive, ask a few questions (again, this part is hit and miss too -- sometimes they just get to work spraying) and then spray both the interior and exterior of the premises. There isn't anything particularly terrible or great about their chemical mix. We've seen a few bugs outside, but hardly any inside -- but then again we keep a pretty clean house. So far, so good -- right? You might be thinking at this point "But Dan -- why the lousy review?" Dont' worry -- we're getting to it. The follow up ============ Here's where things get dicey. At first, we let Arrow exterminators know we wanted them to come out 'about every 3-6 months or so'. We let them know we would let them know the next time we needed to come out. For a while, this worked great -- they would call and chat with my wife and find out if they needed to come out or not. If they didn't -- no bigs, they would just call back in a few more months. This past week however, they turned into the crazy ex-girlfriend. Complete with phone calls and unexpected drop-ins. Let me explain. About 4 weeks ago they called and left a message wanting to know when and if they should stop by. Then they called 2 weeks later. And a week after that. Then they called again this week. Then yesterday they just decided to pop-by and try to pressure us (in person!) to let them spray. I was the only one at home at the time, and I explained that I would have to chat with my wife and get back to them with a good time to spray. The final nail in the coffin was finding a note on my door when I got home today explaining that they had sprayed. And billed us. WTF Arrow. I wasn't thinking about breaking up before -- but I think your crazy antics have talked me into it. We're done. Don't call me anymore. And don't bother coming by to pick up your toothbrush -- I already threw it away. read more

Overcharged me by almost $1000 when I had a job requoted. Also prematurely cancelled my pest control service a month earlier than requested and made no effort to make it right. read more

Very prompt and friendly. Got the job done quickly. Called them when I needed treatment on a home I was moving out of, but will definitely call the local Arrow office near my new home to set up scheduled treatments. read more

I like that if I have issues in-between service calls, Arrow will come back and take care of it. In addition, the guy who comes to my house is friendly and helpful! His name is Marshall B., and he is wonderful! Thanks for good work! read more

I have no bugs to speak of. That's the main thing. Also service agents are nice, well-trained, and I can trust them to be in my house. Thanks read more

I have used Arrow for 20 years and have always been pleased. Their technicians are incredibly nice; never an issue or concern with letting them into my home. read more

I can't say enough good things about this company. We have used Arrow for pest control for 10 years. They keep the bugs away and it is easy to schedule quarterly service. If I have bug issues between services, they come right out and treat again. Their technicians are always on time and willing to answer questions. Also, because I am a pest control customer, they gave me a great deal on Sentricon termite protection. read more

We been using this company for numerous years and never had an issue. They arrive within the scheduled time and are always courteous, friendly and conscientious about the job at hand. Pleased with the results and will continue using the personable team that combats those unruly bugs. read more

Always easy to schedule according to my needs. Crews are so nice, expert, on time. You are great!

Marshall, our exterminator is fantastic. He's always punctual, professional and is very thorough which my husband and I appreciate very much. He's also just a kind and hard-working gentleman. The office staff is always friendly when I call and they get respond (if needed) right away.The person who does our mosquito treatment always texts or calls to schedule in advance so I have the opportunity to unlock gates, close the doggie door and make sure the dogs are inside. I'm not a fan of the service people who show up without notice and I appreciate the respect of my time and property that Arrow has shown thus far. read more

We have been Arrow clients for many years as they do all of our home services. We found out we had wildlife issues so the wildlife team came and installed protection around our entire roof area. We recently had a new roof put on due to storm damage. Unfortunately, the roofing company messed up a fair amount of the Arrow work. The roofing company instantly denied any wrongdoing and instead ranted and raved how they have had issues with pest control companies messing up the roofer's work. There will be a negative review of the roofing company coming. In working with the management of Arrow, they sent a crew out to evaluate and then repair any of the damage so that our original warranty would stay intact. They were willing and receptive to work with us even though it "technically" wasn't anything they did. This is WHY you work with a reputable firm. They NEVER once tried to put the blame elsewhere. They decided to take care of their customer they best they could, and they did! Thank you Shannon and Phillip! read more