Full disclaimer up front, I am a Home Depot guy…read more I have the Ryobi OnePlus system, which is only sold by Home Depot (A mistake on my part initially). However, this Ace hardware is closer to my house. So for simple things, like screws, wall fasteners, anchors, spray paint, etc... This place does really really well. It's also very large, especially for an Ace hardware. They have a great selection and they have multiple sections. They also have a really large selection of like griddles, grills, and smokers. Everyone who works here is friendly. However, this is what brings this location down to a four-star review. While everyone who works here is friendly, they're not always helpful. And there's a couple of ways that they're not helpful. The first is that it's difficult to find someone who works here. They're understaffed in my opinion. The second reason they're not always helpful, is that they don't always have great knowledge in the questions that I've been asking. I'm a fairly handy person, but I'm not a contractor, and I definitely don't work in a hardware store. But I've been very surprised at the number of times that I've actually found somebody to help me, and then they weren't able to help me. Either because they didn't know, or they were unsure of what I was asking about, or they just weren't able to help me to find what I was looking for. But overall this is a great local option If you don't want to drive further to a Home Depot or a Lowe's. And don't go to Lowe's.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!

Great local Hardware store. Great service and prices, good place to have nearby before going to a…read morebig brand.

*DO NOT PATRONIZE THIS STORE*…read more It was just before closing time when I called Granada Hills Hardware and asked if they had a Delta shower faucet cartridge. The man on the phone told me he did, so I got there in time to buy it. When I got there, he opened the package further (as it was already opened) to compare the two- and he said it would work. It didn't. I went back to the store and told the owner that the one he sold me was incorrect. When I asked for a refund, he stated that "there was a part missing from the top." It was not missing anything. The model he sold me was slightly smaller in length and was the incorrect part number according to Lowe's (which did sell me the correct part). I told him it wasn't missing any parts, but he called me a liar. He saw the item was new and unused, proving him wrong. When that didn't work, he said he won't refund it because the package was opened. It was... by him. I watched him open it. He called me a liar again. I went to my bank and disputed the charges- and was told I'd be issued a refund, and Granada Hills Hardware will have the charges reversed. Nobody likes to be called a liar. It could've been real easy, but your pride got in the way when you didn't like to be proven wrong. Now, I get to keep the cartridge, and a refund of $59.12 through my bank... and you get to keep a 1 star yelp review. Was it worth it?

Not even 5 minutes after getting in store, a representative helped me out. Since the item I was…read morelooking for wasn't out on the shelf he (wish I got his name) went in the back to see if they had any. Didn't have to wait long he came back with what I needed. Went to checkout and even though there wasn't that many in line another cashier opened a another and called me over. Kudos to this place. Now that's customer service. All was very friendly and helpful. Very organized. Keep up the great job!!! I'd give this a 10 if it had that many stars.

I stopped by this Harbot Freight this morning to get some heavy duty gloves. I know that this store…read moredoesn't have much parking and also in a busy street so I came right in the morning when they open. I found parking easily and they already had other customers there as well. When I walked inside, the man working the cashier greeted me and I found the gloves I wanted right at the front. I still took the time to walk around the store to see what they had. I stumbled upon the car detailing area and they had some good products here. I then saw some more gloves and switch out to a smaller size of the same ones I got from the front. I had a good time here and had no issues.

Came by this past Sunday to purchase materials needed for a project at home. We needed some wood…read morepieces along with flooring materials. We also checked out their flooring styles and compared to what we bought elsewhere. I can safely at that the ones I have at home are of much better quality. Staff was helpful and even offered assistance. You can find better deals here for most materials at decent prices.

This store overcharged me for a construction cone, and when it was brought to the supervisor that…read morechose attention, he was a complete jerk about it. He's been a jerk with me in the past and I should've wrote her review back then but I let it go, but not this time Thankfully Diana and Ferman were extremely polite, empathetic, and willing to acknowledge the pricing error that the store made with their barcode and the display shelf. Be sure to check your receipts to make sure they priced everything right and avoid speaking to that jerk bet though if you ever needed to speak to a supervisor because he's horrible and has no sense of what Customer service skills entail.

I want to share my review today, not just because I feel I should, but because I truly want to. I…read morecame in to purchase supplies for a very special project, and the young lady who assisted me today, Lessica Garcia, didn't just help--it truly made my day. She went above and beyond, demonstrating genuine care and kindness. In times like these, it's important to recognize those who make a meaningful difference. Today, she did more than provide excellent service; she touched my heart. I hope the management team will see and appreciate her remarkable dedication and compassionate customer service as much as I do. North Hollywood Homedepot Customer since October 1995.

Today was a great experience! Steven was a HUGE help at the register with pro services, pleasant &…read moreprofessional with my experience dealing with purchasing a master lock. He tested it for me to make sure the keys were good and he directed me to Juan. Juan was also very pleasant, professional and helpful, making spare keys for me. Steven was then was gracious at following up and checking me out. This is one of the few times at this store that it was easy to get Service from the staff. It was a Saturday and I guess I was just lucky, but I wish it was always this good!

I always come to this Lowe's because it's convenient. However, I never really get exceptional…read moreservice here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here!

Large self park parking lot located on the corner of Corbin and Nordhoff St…read more This location has easy to find items since everything is located at its designed areas. The staff is helpful and friendly. I was just looking for an extension cord and found it. Overall, I will come back to this location.

Lately I've spent so much time at Home Depot than I have been in years. Renovating comes with…read morecontinuous returns to the motherland. It's like you think you garb everything you need. Your list in hand, checking off all the things you need. One after the other and then what, you get home and there's something else that's needed that you forgot to add. The good thing about this location, it's not far. An easy trip, plenty of parking which is a major plus anywhere you go these days. As we get older, in my case. I have no need in looking for parking anymore. I'm all about going somewhere that I know it's easy to maneuver and park. This location, plenty. Pretty much all of them have good parking, well in the valley. Plus the service has also been amazing each and every time. They basically know you lately. Plus the little joke of, we'll see you tomorrow....LoL... This visit, I needed to pick up new socket and whatever the plug things are called as well as a new light fixture. Clearly this is not my department. The selection was great. Loads of things to choose from. Even bringing in what I already had and trying to find something similar, there was a good amount to choose from. With all different types. Light fixtures, they have a good selection but limited to what I was looking for. Something simple and small. Mange to find something but what I did like, they ran out. Service was great in the fixture department. The employee that helped us with our questions was excellent. She even gave us some suggestions and advices on what to use. Customer service like that is what brings us back to this place. Of course grabbing what we need, but let me probably say. I'll be back again, I pretty sure. Also layout is pretty explanatory. It's all marked with the banner down each isle. If there's something you need, there's plenty of staff on hand to help.

THE THIRD TIME IN A ROW, THE ONE ISLE I NEED TO GO TO IS CLOSED OFF!!!…read moreThis is not an exaggeration or a story made up to sound crazy. It's literally three different times I've come here for DIFFERENT things. I get it, that happens from time to time, but how about doing your stock work AFTER the customers are out. I'm done with you Home Depot. Well... Bye...

Great little spot. They didn't have what I needed today because what I need it today was something…read morevery specific. But it seems like they would normally have what I normally need which is a variety of things, but just not today Because what I needed it was so specific that I would not blame anyone for not having specifically what I need because it was so specific. Trust me. Nice guy working. Greeted me and tried to help me - but like I said before - my needs were too specific today. Maybe a sandwich will help me in the meantime. Thank you

Terrible. Stay away from these guys. Had keys made and the keys didn't work. I asked for refund and…read morethey wouldn't give me refund. The guy working said the main guy wasn't around and I can take store credit or come back during the week. What a mess.

In some ways it's kind of a blend of a nursery & general store in addition to being a hardware…read morestore. They are extraordinarily well stocked. I even picked up birthday cards here. I love that they're a catch all! At check out I found dog treats, cbd, cards, soaps, etc. lots and lots of variety! I bought some of the most gorgeous coordinating large pots a few years back. They were so different, geometric. When we've come they've always had helpful staff. Their paint mixing guy is knowledgeable. Their staff in the garden section is as well. It's a very convenient store right off Ventura. And the size makes it much more navigable than Home Depot!

The best hardware store in the area, hands down. In an era of "big box" stores a gem like…read moreFranklin's is an oasis. Sometimes I'll go to one of the more "convenient" home improvement chains, but 80% of the time after looking through aisles and aisles of cookie-cutter boxes of hardware designed for contractors I will come up empty handed and head over to Franklin's wondering why I didn't just start here. I have always, ALWAYS, found the hardware I need, no matter how obscure the screw, nut, or fitting, at Franklin. Tiny brass screws to fix an antique clock? They'll have it. "Euro" style screws that came with your cheap Ikea cabinet? They'll have it. A bushing for a kitchen appliance that is an odd size... they will have it. Additionally the folks who work here are super friendly and helpful! Another reason why anyone looking for anything a hardware store carries should start here. There is a small parking lot in the back, and metered parking on the street. They are an "Ace" hardware franchise so if you need to pick up an order from the Ace website this is a location that you can select (I've done this several times). They also do re-screening, and knife sharpening. It's truly one of the last remaining neighborhood hardware stores and I can't recommend it highly enough.

This is my favorite Lowe's mainly because the customer service has always been great. One of the…read moremanagers, Rich, is extremely helpful and accommodating. I highly recommend this location specifically and don't forget to use your Lowe's card!

In-store service : 5 Stars…read more Delivery Service: 0 Stars ( im a health care provider I had to go home to check up on my family member due to be feeling unwell after the bad experience they received) Had a family member to receive new appliance. Delivery driver had a foul mouth , disrespecting a family member just for asking a question . For approximately 20 minutes. It is deliver driver job to install appliances if fee was paid , but instead this unprofessional man was cussing , and mad that he had "to work" and stated he was being harassed by an elderly family Member . My family member was scared and not comfortable with ruthless human ,being inside the home . (Luckily everything was recorded on security footage incase things escalated) Appliance was also delivered out of it's box (had only styrofoam on the corners)and protective film had been removed I hope Lowe's is doing background checks when hiring, professional people. This individual only spoke Spanish using profanity and broken English . Definitely not a professional human . Report has been filed to HR After this experience I would definitely not be purchasing any items that require delivery .