I love this store. It's like a HomeGoods and hardware store had a baby. It's really fun and…read morebeautifully laid out. Sure it's a little bit more on the expensive side than a Home Depot but it's so much easier to navigate. And there are so many people willing to help you that are real experts.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!

Really fantastic service. I asked about a million questions and the owners, Fred and Sabrina, were…read moreso patient and helpful. Please keep money in your community by supporting local businesses such as this one! Will be back with any future hardware needs

Great local Hardware store. Great service and prices, good place to have nearby before going to a…read morebig brand.

Not even 5 minutes after getting in store, a representative helped me out. Since the item I was…read morelooking for wasn't out on the shelf he (wish I got his name) went in the back to see if they had any. Didn't have to wait long he came back with what I needed. Went to checkout and even though there wasn't that many in line another cashier opened a another and called me over. Kudos to this place. Now that's customer service. All was very friendly and helpful. Very organized. Keep up the great job!!! I'd give this a 10 if it had that many stars.

Most of the employees are helpful and friendly here, but this location sucks at keeping desirable…read moreitems in stock. ITC members don't even get a chance to get itc exclusive deals/free items. They're all gone by 10am the day of the sale (that's if they even got a shipment of the item to begin with). Wont be renewing my ITC membership unless they can fix this.

I needed to get some supplies for a painting project I had and if it wasn't for the workers in the…read morepaint department I wouldn't have been able to figure out what I would've needed for this project. I'm very pleased with my experience at this Home Depot location and their painting department.

Came by this past Sunday to purchase materials needed for a project at home. We needed some wood…read morepieces along with flooring materials. We also checked out their flooring styles and compared to what we bought elsewhere. I can safely at that the ones I have at home are of much better quality. Staff was helpful and even offered assistance. You can find better deals here for most materials at decent prices.

I had a good experience at Home Depot. Lalaine was patient and willing to take the time to show me…read morethe tile I had ordered, which I really appreciated. Thank you also to Jesus for helping open the boxes so I could inspect the tile, and to Marvin, the forklift operator, for loading everything. I appreciate everyone's help in making the process easier.

That's nice that you took Lowes' idea and designated a parking spot for veterans. But when I had…read moreto get out of my car and push THREE carts out of the way to park, that's a problem. The spot is so close to the door, you'd think an employee could easily keep that spot clear. But the entire parking lot has a problem with carts blocking parking spots, so the issue is more than just a veteran parking spot. Since we're forced to check ourselves out, I guess forcing us to clear carts should be expected. Customers are just unpaid employees, right?

I always come to this Lowe's because it's convenient. However, I never really get exceptional…read moreservice here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here!

Buyer beware if you purchase a BBQ here…read more I purchased a Charbroil Commercial Series Grill and Griddle Combo where Lowe's will put it together and deliver to your home for free because the purchase price was greater than $400. Sounds good so far. They deliver my grill and the griddle has some kind of industrial grease on it. Please note that this is not part of seasoning the griddle as Lowe's does not preseason griddles before delivering. The delivery guys agree that this is strange and they take it back and arrange for another one to be delivered. The second grill and griddle show up with the exact same problem so I send it back again. I get a call from Lowe's asking for clarification on why I keep sending back the grills so I tell them and the rep says she will make a note in the system to make sure when they are putting the grill together that this problem does not happen a third time. Get a call a few days later that it must be a manufacturer's defect as all the the griddles have this exact same problem. Please note that as of a month later Lowe's still has this same BBQ on the floor for sale. I now have to completely cancel the order and get a refund but as multiple departments are involved I keep getting referred to someone else as the person to help me but that person keeps referring me back to the first person. After spending multiple days waiting for the delivery and time on the phone with them I have spend the better part of a day and I still don't have a BBQ. You would think that after all this someone at Lowe's management would call me and try to offer me a good deal on another BBQ but I have never heard anything from them.

Recently rented a pickup truck from here and had a decent experience. Service was fast and…read morefriendly. The truck was pretty stinky though! Not dirty, just smelly haha. They did tell me that the engine light was on because the gas cap had an issue, but I was in a rush and just hoped for the best! I also realized once I went to use the flatbed that the ramp was missing. If I had really needed it, I would have been in a pickle! Luckily I wasn't moving anything too heavy. I got a change to peek at the other tools you can rent there and it's endless! Definitely good to know how the process works and how easy it is to get gear here. I am usually able to find what I need here, and they have a nice garden section. Patio stuff is on sale right now! The deals can be pretty good, so take a peep at the off season items when you're there. Staff is always nice and helpful!

If you need even the smallest amount of help or advice, avoid this Home Depot location…read more There are virtually no associates available in their departments. Nobody. I even have a video showing how empty the aisles were. It took me over 15 minutes just to find someone. The employee I finally found was named Jet. Honestly, I would have been better off not finding anyone at all. When I asked a question about a product, he laughed and told me to "just read the instructions." I explained that the answer wasn't in the instructions and that I had already searched YouTube without success. Instead of trying to help, he continued laughing and making jokes. I told him that this wasn't funny to me, that my project had come to a complete stop, and that I urgently needed to speak with someone knowledgeable. He said he was the only person working in that department that day and continued laughing. The only bright spot was the Customer Service team. The women at the Customer Service desk helped resolve my issue in less than 30 seconds. They were professional, helpful, and actually cared. The manager wasn't much help either. When I filed a complaint, he simply said he would "talk to Jet and look into it." Based on the interaction, it felt more like he was protecting a friend than taking a customer complaint seriously. Very disappointing experience.

Great little spot. They didn't have what I needed today because what I need it today was something…read morevery specific. But it seems like they would normally have what I normally need which is a variety of things, but just not today Because what I needed it was so specific that I would not blame anyone for not having specifically what I need because it was so specific. Trust me. Nice guy working. Greeted me and tried to help me - but like I said before - my needs were too specific today. Maybe a sandwich will help me in the meantime. Thank you

The place is packed to the brim, a bit chaotic. Totally local hardware store vibes, they'll…read moredefinitely help you find what you need, pretty hard to find anything without their help is the problem. Some areas are in desperate need of some organization, old stuff and one off items are sort of just all over the place. They have a lot of stuff crammed in there, so it's "well stocked". A person dedicated to cleaning up the shelves would do this place some real favors. Prices seem about what you'd expect - Not cheap, not expensive. Nice to have this place within striking distance.

Top expert service. Kind staff. Knowledgeable. The garden section is like a boutique, a treat to…read morevisit. Nice close parking, not WallyWorld massive parking lot. Also, the staff helps load your car if needed. Also staff is a healthy range of ages, so there is some one for everyone. Good old time classic hardware store feel. Love it!

In some ways it's kind of a blend of a nursery & general store in addition to being a hardware…read morestore. They are extraordinarily well stocked. I even picked up birthday cards here. I love that they're a catch all! At check out I found dog treats, cbd, cards, soaps, etc. lots and lots of variety! I bought some of the most gorgeous coordinating large pots a few years back. They were so different, geometric. When we've come they've always had helpful staff. Their paint mixing guy is knowledgeable. Their staff in the garden section is as well. It's a very convenient store right off Ventura. And the size makes it much more navigable than Home Depot!

After we met Amazing Marta in Appliances we were fortunate again to meet Maricela, Designer Sales…read moreSpecialist in updating our Kitchen and Bathrooms. She was brilliant in her outline of what we needed and said we could schedule a date with her to have someone from Lowe's come out to take measurements to get started. Marta was brilliant and loved her work in Appliance and she and Maricela worked within close proximity to each other. We enjoyed watching them work together to help us make all the right decisions about what type of work we needed and then they followed up with us and gave us a plan. Maricela was attentive and very smart about her department and what we would need to get started. We were so grateful to have found two of the most outstanding employees ever....thank you Lowe's for hiring the #1 BEST employees to work with your customers. Because of Marta and Maricela we will alway shop at Lowe's in Pacoima. And, we will always want to work with Marta and Maricela. GREAT STORE...GREAT EMPLOYEES...GREAT PRODUCTS and so much more. THANK YOU SO MUCH FOR HAVING AN AMAZING TEAM OF PEOPLE THAT WORK AT LOWE'S.

A brand new refrigerator/freezer delivered was neither cooling nor freezing…read more Food were spoiled. Daily activities necessitating the appliance were disrupted. I asked for compensation for the perished items and a refund/discount for the distraught it caused. I was given a $50 gift card to be used at Lowe's. It is my first time being a Lowe's member...and the last.