After we met Amazing Marta in Appliances we were fortunate again to meet Maricela, Designer Sales Specialist in updating our Kitchen and Bathrooms. She was brilliant in her outline of what we needed and said we could schedule a date with her to have someone from Lowe's come out to take measurements to get started. Marta was brilliant and loved her work in Appliance and she and Maricela worked within close proximity to each other. We enjoyed watching them work together to help us make all the right decisions about what type of work we needed and then they followed up with us and gave us a plan. Maricela was attentive and very smart about her department and what we would need to get started. We were so grateful to have found two of the most outstanding employees ever....thank you Lowe's for hiring the #1 BEST employees to work with your customers. Because of Marta and Maricela we will alway shop at Lowe's in Pacoima. And, we will always want to work with Marta and Maricela. GREAT STORE...GREAT EMPLOYEES...GREAT PRODUCTS and so much more. THANK YOU SO MUCH FOR HAVING AN AMAZING TEAM OF PEOPLE THAT WORK AT LOWE'S. read more

In-store service : 5 Stars Delivery Service: 0 Stars ( im a health care provider I had to go home to check up on my family member due to be feeling unwell after the bad experience they received) Had a family member to receive new appliance. Delivery driver had a foul mouth , disrespecting a family member just for asking a question . For approximately 20 minutes. It is deliver driver job to install appliances if fee was paid , but instead this unprofessional man was cussing , and mad that he had "to work" and stated he was being harassed by an elderly family Member . My family member was scared and not comfortable with ruthless human ,being inside the home . (Luckily everything was recorded on security footage incase things escalated) Appliance was also delivered out of it's box (had only styrofoam on the corners)and protective film had been removed I hope Lowe's is doing background checks when hiring, professional people. This individual only spoke Spanish using profanity and broken English . Definitely not a professional human . Report has been filed to HR After this experience I would definitely not be purchasing any items that require delivery . read more

I went to this store to check their doors. I was in the Doors Section and an associate was called to assist me. After waiting for more than 20 minutes, nobody came so I left. read more

We ordered our appliance for guest bathroom, the delivery is for May 27th. They didn't deliver our appliances nor give us a message. We called the Pacoima office, the customer services is the worst I ever seen. Now we are told to call Burbank store. Next time we go to Home Depot. read more

Great service. Great products with great selections at a great value a great value. I highly recommend checking them out especially if you're looking for a fridge or a washer and dryer right now they have some great deals. read more

See all

Waiting by the smart locks for 20 minutes now, and no help at all. The worst place to shop.

This is my favorite Lowe's mainly because the customer service has always been great. One of the managers, Rich, is extremely helpful and accommodating. I highly recommend this location specifically and don't forget to use your Lowe's card! read more

This is almost funny. But you won't laugh. I saw that this Pacoima Lowe's had availability of a cast iron bathtub to pick up that we wanted (instead of acrylic). I called the store to verify because this store is quite a drive away. I was put on HOLD so just transferred my call to Speaker and left it "on hold" with their music and random auto-recorded check-in's popping up once in awhile. I finished my work 3 1/2 hours later on the computer and guess what??? I was STILL on HOLD. This store has got to be going out of business sooner or later. My friend said that there was a tons of employee and customer thieving going on there at the Pacoima store also. Guess they were too busy stealing, to answer their phone. Went to Fergusons and bought a Clearance bathtub right off the floor. I expect the Lowe's Stores to be empty and out of business in the near future. It won't be too long now. Makes me sad. Certainly was of "no service" to us. read more

Whelp... that didn't go as planned. (Review is for installation service) TL;DR version Timeline: Feb 4 - April 29 -Went shopping for a new kitchen sink -Mother picked out one she liked -We inquired about a service installation. Got all the details and started the process -Contract plumber arrived to set up a quote for installation -Date for installation was set -Plumber came to install but failed due to size differences -All items and material were sent back -Requested a new sink to fit dimension and reschedule installation -I have received a total of 20 calls from Lowes store and installation support between March 13th - April 28th -Sink was not installed and refund was made Detailed version During the beginning of February my mother wanted to check out options to upgrade her kitchen sink. We visited Lowes and she found one that she really liked. Being curious we checked to see if Lowes had an installation service. After speaking with the representative he said yes and we started the process. A $40 payment for the quote was needed to have a contracted plumber take a look at our current setup and gather information of what would be needed. 11 days from the start of process the contracted plumber arrived to start the quote. He was very friendly, professional, and informative. There were some additional items that was suggested while upgrading the sink and we were willing to accept the upgrades. All of my additional questions were answered and the next steps was for them to send their report to Lowes and us to complete the purchase. There was a slight delay for Lowes receiving the quote. 1 week has passed and now we visited the store to make the payment. An option for the contractor to pick up the sink and materials was available but it comes with an additional charge of $70. We opted out and agreed to take home the sink and material during our visit. There happened to be some sort of miscommunication with the representative as they added the pick up charge anyways. While reviewing the invoice I caught that and said we didn't want to pay extra to have it picked up. It seems to remove that the entire order would need to be canceled and the order would need to be redone. The representative made it work for us with the pick up included. The installation was scheduled for 1 week later. Plumbers arrived with sink and additional materials. They went to work. As they were installing the sink they noticed the sink did not fit properly. After a couple of phone calls with their lead it was decided the sink could not be installed. Since the expected result was an installed sink I asked "what are the next steps? What can I do to have a new sink installed?". The plumber recommended a different sink with the same style. Unfortunately the dimensions he recommends is not common and variety is limited. The following day I received a phone call from Lowes installation support. They have been informed of the situation and assisted with the next steps. This group seemed to be the middle point in contact between customer and store to follow up on status and keep the customer up to date. From March 13 - April 28 there were 11phone conversations from Lowes installation support. From April 11 - April 29 there were 9 phone conversations from Lowes Store There were 2 change addendums signed. My mother received many charges and returns on the card she used for purchase. During my final conversation with the installation support I felt out of options and asked them for advice. They didn't have anything positive to say. After that the store called and informed the service was a failure and a refund will take place. Within about 2 months of time some money was passed around, multiple people were talked to, and the job was not complete. Do not recommend -mic drop- read more

I called the appliance department and have been on hold for 30 minutes. Customer service is horrible read more

No one answered phones. They just kept picking up and placing the call back on hold. Not a good experience.

They don't like disabled people!! They make it very difficult to get a mobility scooter

I've never seen someone so completely useless at their job as Ryan from the lumber cashier. The guy acts like working is some kind of personal attack on him. He spends all day buried in his phone while customers stand around waiting, confused, because apparently doing the bare minimum is too much effort. Honestly, the self-checkout machines have more intelligence, awareness, and customer service skills than he does. Asking him a question is a complete waste of time unless you enjoy getting ignored or watching him struggle to form a thought. Every time he finally looks up from his phone, he looks genuinely surprised he's employed. read more

As a small business owner running a catering company, time is everything. I stopped by Lowe's recently for a quick purchase--a ladder I clearly saw priced at $59 in aisle 17. But at the register, it rang up as $99. I brought it to the associate's attention, and Nilda asked me to go back and take a picture of the price tag. I did exactly that--capturing both the tag and the product placement, which showed multiple ladders under the same $59 price. When I returned, Nilda acknowledged the pricing discrepancy and said she needed manager approval. That's when Manager Monique came over, and the entire experience took a disappointing turn. Despite seeing the matching SKUs and acknowledging the incorrect price tag, Monique was resistant to honoring what was clearly a store error. She even pretended to call someone for "approval" and gave me a dismissive attitude, as if I were making the whole thing up. Thankfully, another manager named David went to verify the tag and confirmed it was indeed a misprice. He even removed the tag. But still, Monique dragged the process out for over 20 minutes--for something that could've been resolved quickly and respectfully. Her demeanor lacked any sense of urgency, empathy, or customer-centricity. The frustrating part isn't just the delay--it's the principle. I had the evidence. Their team confirmed the issue. And still, I was made to feel like I was being dishonest. As someone who values professionalism and efficiency, especially while juggling client commitments, this experience was a complete letdown. This is exactly why brick-and-mortar stores are struggling. When employees act like they're doing customers a favor by simply doing their job, they fail to build trust or loyalty. Employees like Monique should be reminded they're fortunate to have a job--especially one that hasn't been replaced by automation or AI, which would have resolved this situation far more efficiently and without the attitude. I don't enjoy writing reviews like this. In fact, I regularly use Yelp to spotlight amazing restaurants and businesses that go above and beyond with their service. So writing this review was truly disappointing, but necessary--because customer service matters. And this location, unfortunately, fell far short. read more

See all

Over an hour wait to have an item brought down in bathroom department! We asked 5 different people and waited for over an hour! I personally went to ask again and came across Marcy who has a bad attitude. At her grown age, she should not be in customer service if she does not want to acknowledge customers. Customer service as a whole is horrible. We ended up leaving our items behind because there was no point in purchasing without having everything we needed. Avoid this location if you need big items or if you'd like to be talked to with such rudeness. read more

1 star for customer service worker- Aracely. I asked her to page someone for me because I needed assistance on the grills... she pointed at two guys and said: "they can help you"... I told her they had already ignored me because they were busy and asked if she can page a manager... she said "she will" but when I stood there waiting she said: "I'm not going to page them.... ill call them".... again, i stood there and waited. She proceeded to give me attitude and said: "those two are the managers" (but it was her condescending tone and bad attitude that really annoyed me). I walked away and asked another employee by the name of: For a manager, and she actually asked if there qas anything she can assist me with.... she was so helpful!! I should have just walked away after Aracely's horrible customer service, but Maricela saved the day and Lowes managed to get $400 out of me. 5 stars for Maricela. read more

This Lowe's is much like other Lowe's but this one sets a brand new low How do they do this? Well the post on their app that that they have stuff in store that they don't have You can talk to the associate but they will just give you a look like you're an idiot and walk away You can thennnnn go and shop around around and bring it to the register At which time associates won't look for the barcode And don't worry if it said 50% off it won't be applied at checkout since they will just say oh it was misplaced This place is so disorganized and so unilaterally rude That it's like an actual home reduction Also the value here is absolute trash - maybe it's because they keep bringing up how much money they are "giving" away as corporate write offs but the in store selection is like hardly there as well. Again the whole point of this is that they said they have stuff in stock and I come there to find out they don't even have near items in stock read more

I really enjoy coming to Lowe's and looking at the pretty plants. ended up purchasing this little ficus w/ its beautiful painted pot along with a Chinese money plant. Also had to buy an another new pot, a mister, and a water jug. I got discounted $2 off the money plant so it ended being $4. Such a good bargain. That's good service for you! read more

See all

POOR CUSTOMER SERVICE! Today, 7-10-25, my son and I went to Lowe's to get material to repair our wooden gate. I don't like asking associates for help because they make every effort to not make eye contact with you, walk away when they see you approaching or give you the "It's on isle XYZ" line and pretend to be busy. Today was no different. I needed wire snips and asked an associate standing by the tool section for that specific tool. Instead of physically showing me where they were, she hemmed and hawed then said it would be in isle 27 (or something like that). We went there and of course that isle had no wire snips and had to ask another associate who dismissively said, "Look in the tool area!" Which we did and found them. I needed a piece of wood cut into sections. An associate said I needed to pay for the wood then they would cut it. When I got to the register, the cashier said to go get it cut first. I told her what the other associate said, so she charged me but had an attitude. Then she sent us to the back of the store to get the wood cut. We waited for over 15 minutes until another passing associate asked if we needed wood cutting. I said, "Yes!" and he told me to push a button by the saw. I did but no one came. Finally between me calling customer service on the phone for assistance and my son asking other associates for help, 15 mins later Andrew came to cut the wood. Although Andrew was polite, this seems to be the norm with this store's associates not wanting to help. read more

POOR CUSTOMER SERVICE Your associate Desi in plumbing is very rude and inconsiderate. He refused to look up an item that we needed to order and basically left us to look it up on the Lowe's app. He walked away shaking his head , talking under his breath,refused to give his name and refused to call a supervisor and was very disrespectful to me and my wife. I reported the issue to customer service and the person in charge assured me that it would be addressed. I am a Veteran and loyal Lowes customer and to be disrespected like this on Veteran's is very concerning. Please feel free to contact me with your next steps . I will follow up with the store manager or corporate headquarters read more

I was told at the time of purchase that there was a 90-day return policy, which is the only reason I felt comfortable buying. When I came back to return the item, I was suddenly told the policy was only 48 hours. That is a huge difference and feels very misleading. To make matters worse, when I tried to explain the situation, the managers were dismissive, ignored what I was saying, and literally turned away to start helping another customer. No attempt was made to resolve the issue or even acknowledge the misinformation I was given. Extremely unprofessional behavior and poor customer service. I would not recommend shopping here if you expect honesty or respect. read more

Alvaro and Aurelio helped me with a tile pick up order today. They did a great job with excellent customer service. Great attitude and willingness to help at any moment. read more

I went over to Lowe's in pacoima. I'm 100% disability veteran and some that works in Lowe's saw me and he did not move the cart so I could park my car there so I would not recommend any veterans to go there anymore cause the guy is a pervert. He did not move the cart. read more

kitchen cabinets are too expensive and then you only have 72 hours to notify them if there is a mistake otherwise they charge 20% restocking fee. Maricella is not thorough and has condescending bad attitude and I always felt dejected working with her. Then after about a year of deciding on cabinets she said I never told her i added a window and she blamed me the upper cabinet ordered was too big to fit. The window was added way early in the process. She is not good at her job and refused to swap out the cabinet because it was over 72 hours. So anoying and depressing. Dont work with Marcella. she only is nice to rich people. read more

Waited for someone to help us with paint for 45 mins . Kept asking many people to page someone which they did but no one ever came. We were walking out and told the lady in front "nobody ever came to help us" she said "sorry that person is probably on break " .. not sure why there wasn't someone there to cover someone's break on a Friday night when it's busy read more

Order never arrived, waited all day for my counter top and door and when I called they just told me they decided to move it to the 27th because they didn't have a truck/the door was damaged while loading into the truck/ the door arrived damaged to the store. I am not sure how all these are possible with the same item but I recommend avoiding this location if possible. read more

Really wanna recognize Angie and Lexi. They are too fantastic team members who exemplify customer service. From the moment I walked in, they greeted me to the point where I checked out those same two ladies assisted me. They helped me score on a new barbecue that I needed it last minute. I see both of them moving up within the company. Angie should definitely be a store director and Lexi should definitely be an assistant store manager based off their customer service. read more

Kayday (Kaydey) is unprofessional, rude, unapproachable and extremely pompous. Lowe's you need to do better at hiring and screening your employees. Employees like Kayday are a poor representation of your company. Kayday needs to be reintroduced to customer service. What an awful employee. read more

Awwww why the bad rating!!?? These guys were great! From the moment I came in, everyone was helpful. I had several questions about mounting some doors I recently bought and these guys were helpful in helping me find what I was looking for. The selection of material used here, is quite vast. They had good prices, a lot of deals. Helpful employee's. Would recommend. read more

Unfortunately my family has done all our appliance purchases at Lowe's, a trend that won't continue. I am trying to get a cash return on an item that I didn't accept, went in this morning was told to come back because they needed to look at cameras? I said sure no problem, when I returned with my receipt and refund card they asked for something else and was told the only manager who could process wouldn't be in for a week. This just feels slimy and gross. Gross business practices. Like an abuser trying to wear you down. Keep giving folks hurdles so they just give up. Absolutely horrible. read more

I placed an order online and I checked in before arriving. I followed the blue feet to the counter where you check in. I sat in a chair for like 15 mins. I would say about 5 people walked past me and didn't even ask if I needed anything or if I was waiting on something. The girl at the return desk saw me walk in, saw me sit down, and still did not ask me if I needed help. The only reason I came here was for a window I needed, but I don't plan on coming back if I don't have to. read more

Lowe's Home Improvement - My name would appear and the disappear. - Hardware Stores Near Me - Pacoima, California

I was assisted by Teresa who's in the front and also Fareed who cut my blinds for me they were both very helpful and very accommodating I appreciate this kind of service so late in the evening. read more

This is my favorite place you go. Everyone is friendly always helpful. Good discounts can't complain wide selection any project I have involving tools or tile plants what ever I find here read more

If you are considering purchasing appliances at this Lowe's, I advise against working with Sophia in the appliances department. Her customer service skills are poor, and she was very rude to me. Despite her coworker recognizing that I needed assistance and asking her to assist, Sophia disregarded me. Because of her disrespect, I chose to go to a different store to buy my appliances. read more

Worst customer service ever. Was at store for 30 minutes and never an employee on the floor. Asked for help at front desk and they said someone was on their way. Waited for over 29 minutes and nobody came. read more

This table is perfect for our smaller of two backyard patios. Not the one we had originally picked out at the Lowe's closest to us; not in stock at both Santa Clarita locations. So my wife tried searching for it at the Pacoima Lowe's a bit further out. Not there either, but what we did decide on was the one shown in the photo. Much nicer and they had 8 of them in stock. Plus this table has a smoother surface, just right for outdoor dining, reading or lounging around with family and friends. We will get through this wretched Covid virus soon! More stable and larger than the other table its replacing, it should hold up better with the new umbrella we recently purchased in the strong winds we experience here in Santa Clarita. The other table would just topple over, even with the umbrella closed and tied shut. We replaced the umbrella base as well for a much heavier one. Summer outdoor barbecue get togethers, we're ready! read more

Lowe's Home Improvement - Patio Table - Hardware Stores Near Me - Pacoima, California

I called Lowe's to speak with the store manager, Jeff, about a frustrating experience I had. They told me he had "just stepped out" and took my number so he could return my call. Unsurprisingly, Jeff never returned my call, which speaks volumes about the service at this location. My initial visit to the store was equally disappointing. At the returns desk, I asked to speak with a manager, but the girl working there rudely informed me that I couldn't ask for a manager without a reason. When I finally spoke to the head cashier, Arlin, he claimed there were no managers on duty. It turns out there was an assistant manager, Raul, on duty the entire time. It seems the staff at this Lowe's follows the poor example set by their leader and store manager, Jeff. Avoid this store if you want competent and responsive service. Home Depot close by. Go there instead. read more

Big parking lot! Located on a busy area. Key machines never work. Very huge store, pretty clean. Not a lot of assistance read more

The person at the paint area is not friendly. we just asking questions of type of colors of paints but he is not helpful. Please replace or transfer him to another department. read more

I went to Lowe's yesterday (7/30) and I needed to get some paint it was around 2pm. I believe the girls name was Angie I hope that's right. She was so helpful and nice! She helped me pick what paint I want and directed me to the colors the color was mixed perfectly and all her advice was so good! read more