As a returning Windsor Apartments customer, having previously rented at Lantana Hills Apartments in…read moreAustin, TX, I was eager to stay within the Windsor family. Unfortunately, my experience at Reflections by Windsor in Redmond, WA, has left me feeling disappointed. Firstly, the condition of the bathtub was unacceptable for a property advertised as "luxury." Instead of being replaced, the bathtub had been painted with a coating, which not only detracted from the quality but felt deceptive given the premium pricing of these apartments. Secondly, my move-out experience was frustrating. I was accused of burning the granite in the bathroom, but the color variation in the stone was clearly part of its natural aesthetic and had been there since my move-in. It felt unfair and unprofessional to be charged for something I did not damage. Lastly, I was charged for minor painting jobs. While I would have been happy to address this myself, there was a theft or an honest mistake (the property never followed up about it) where painters working on the exterior took my ladder and tools that I kept in the balcony heating room. When I asked the office to borrow a maintenance ladder, they refused. As a result, I couldn't patch holes from my curtains since I couldn't reach that high. My partner wrote Windsor Lantana Hills a glowing 5-star review, but after my current assignment finishes, I am hesitant to return to a Windsor property. One experience was 5-star, but another has been underwhelming. I guess I'll wait and see. The Redmond location definitely needs better management. Over the past two years, I experienced 4 or 5 different managers. While the charges I incurred weren't worth fighting, I paid my prorated final month with a check, only to encounter issues. At Lantana Hills, I always paid with checks and never had an issue. However, at Redmond, when I paid with a check, I was assessed a late fee because someone in the office failed to process it. This kind of mismanagement makes it hard to trust the system. Overall, Windsor Properties can be a great place to live--as long as the management is competent. When everything is handled properly, they provide a comfortable, pleasant experience. Unfortunately, Reflections by Windsor fell short of that standard.

I lived here for five years with my kid, and mostly had a good experience. It was overall a great…read moreplace to raise a kid on a budget, commute to a nearby tech job, and enjoy the trail and park nearby! Pros: -As I mentioned, it was a safe place for a single mom like myself. I had a select few very caring neighbors that I actually miss since I moved, and the staff always seemed involved, and kind. -We never once used the heat in our apartment. Being on the 3rd floor, and in a well-sealed apartment, we just never had to. -The gym was amazing. Even though I belonged to the Pro Club, I often found myself hopping over to the Reflections gym instead while training for my ultramarathons -- it was super convenient! Especially when the weather was too terrible to run on the trail. -Speaking of: Sammamish Lake Trail is literally across the street. I LOVED this aspect of living there! I'd hop over for a run nearly every day in summer, and most of the year tbh. That was one of the biggest benefits of Reflections! -Marymoor park was SO close. We'd walk to concerts, and I drove my dogs over to the dog park literally every day (that was a bit too far for my older dog to walk). -Management was always lovely with me. Collin and Christian helped a TON when a pair of newer neighbors kept letting their highly aggressive dogs run off-leash in the early morning, when I'd walk mine. They handled it quickly and with grace...considering I unleashed my inner New Yorker on them, ha -The apartment layout was fabulous. We had a garage downstairs, and TONS of storage closets. I liked the inside entry, which felt really safe. The only time we had issues with neighbors was during the pandemic when they smoked on their balcony -- I caught them on film! Not Reflections' fault, but needless to say, we barely ever knew our neighbors were there. -The fireplace was one of the best features! Power does go out often on that side of the lake, during winter storms -- but we'd flip on our fireplace and stay warm! -I didn't have a lot of issues with move-out. I did use their cleaners as I've had a ton of bad experiences in the past when you get your own cleaners and apartments use that as an excuse to charge you... word to the wise. -The location is SUPER convenient in suburban terms -- meaning you can drive to literally everything you could need. Whole Foods was a half mile away. Fred Meyer, Costco, Home Depot and Target were a short drive! Ditto with RTC.I miss the Brown Bear car wash and Family Pancake House! Suburbia is nothing if not driveably convenient... Cons: -I was paying around $2500 (including parking etc.) for a teeny apartment (600ish sq ft) with outdated decor. A couple of times I inquired about moving into a larger unit, but they were going for ~$3700 -- having lived in NYC, Vancouver BC, Paris, SF and other major cities -- this price was pretty funny. It's not like you're getting the culture and walkability of an amazing city! I had to stay due to my son, but now I live in a 4-story townhome in Seattle proper and get tons of walkability plus a more multi-cultural environment (though not by much -- it's still Seattle, lol) for not much more than that. -Neighbors are mostly transitory, and often unfriendly. This is likely because many move there for just a stint at Microsoft, or on their way to buying a home. There's no real sense of community -- not management's fault (they try!), but just the vibe of the East Side. A big reason I couldn't wait to get out. -The traffic noise is real. As a former New Yorker, this didn't bother me too much; it did make our outside deck unusable. There were often accidents right outside our window as it's where lanes merge on the Pwky and people honk multiple times EVERY. DAY. All the noise of New York, none of the restaurants or museums or cool things to do... -No AC. We were west facing, and the summer sun was unbearable. I bought portable AC units which only partly worked. -The parking situation is as bad as everyone says. For an East Side place, it's odd to have to pay for garage parking (usually a benefit of living in the burbs is having more free parking, yeah?) -You can walk if you don't mind being around tons of traffic -- one lady literally walked to Whole Foods daily -- but walking around there is no fun. -This isn't management's fault, but the East Side is a place I'd never live again. Too much homogeny (all white/Asian, everyone dressed like they're gonna go hiking); not enough interesting things to do or cool spaces. I chose to travel with my kid as much as possible so that he could see multi-cultural cities that value the arts, and not think Redmond/Seattle are how the rest of the world is. It's super techy and super nouveau riche, with only STEM prized in schools (what happened to balance?). I only stayed because I had to... Overall, I'd say RBW is great if you have a family, are working in tech nearby, and want a quiet, safe suburban space to live near Lake Sammamish and Marymoor.

Several friends from California who are tenants of the Martin have been very upset that only one…read moreelevator has been working since February of this year. And that one has been stuck at times. Wouldn't it be tragic if medical workers failed to get to an apartment during an emergency? We are talking a 25 floor high-rise!

The Martin is the best apartment community I've ever lived at! I've lived here for 2 years. The…read moredifference is definitely lies in the leasing and management team. They are super responsive, friendly, and know all the residents and their unit number by name. Casey, Mae, Jaimen, and Michael are the staff I interact with the most and they are super helpful. The staff feels like a family here and I can tell they really care about the residents and want to make the community a welcoming and comfortable place to live. Another finishing touch is the management team plans awesome events for the residents and they really go above and beyond. We've had burrito, ice cream, gourmet cupcakes, and flower bouquet arrangement events. They even had food trucks come in during covid-19 (outside) which helped with isolation for me. On certain holidays like Christmas or Valentine's day, the team leave small party favor gifts at residents' doors. I've never had apartment managers be this enthusiastic about doing nice things for their residents. As for my unit, it has everything I want including stainless steel appliances, front loading washer and dryer, gas stove, deep bath tub for soaking, and central AC (trust me you need this in Seattle now). I live high up and love my view of downtown Seattle as well. The building itself is always kept clean and there are cleaning staff that come and take out the recycling and clean the common spaces like the lobby and elevators every day. There is also a nice pet run for dogs. One time I might have missed picking up after my dog and the management immediately sent me an email saying I needed to follow the rules. They really enforce policies and make sure residents keep respectful here. That's appreciated because I've lived in places where other residents are noisy or dirty and the management team does nothing! Some other things I really like that they do at the Martin is a package room for big and small packages including a fridge to keep your food deliveries cold! There is also a nice and convenient bike storage facility on-site. Parking is expensive but I haven't had any issues. Security is generally pretty good in the building. They used to let delivery people up the stairs with an elevator code but now to tighten security, all visitors and deliveries must be received in the lobby. This is mildly inconvenient but for the sake of safety it's a worthy trade off. Admittedly, there are a few cons. The elevators are some of the fastest in the city but they break down or malfunction more often than I'd like. We had some issues a year ago and the team had trouble getting elevator parts in to fix the outage. Another con is Downtown Seattle and the neighborhood in general is a shit hole for the amount of rent I pay. Up until a few months ago, there were homeless tents outside the building and the residents sent emails to the city to finally get them removed. Generally, I no longer feel safe walking downtown and I'm always watching my back now and try to stay east of the building (into Amazon land). This is not the Martin's fault though, the building itself is very nice. I still choose to live downtown because I am a city person and love high rises. I mostly drive now and avoid walking because of this reason. If you stay inside the building and drive everywhere, it's definitely very safe! I definitely feel like I get what I pay for at the Martin and living here is a great value.

I recently moved out of Marina Landing after being there for just over 3-years. I enjoyed the…read moreapartment, the clubhouse and particularly the location just across the street from Gene Coulon Park in Renton. The unit itself with fairly nice for a mid-range apartment. The downsides, the rent was a bit high I paid about $1300 for a 2-bed, 2-bath 900-sq/ft unit, plus you pay for your own water, sewage and garbage, which ran around $80-100 /month. Also, in an effort to keep the grounds and buildings clean and well maintained (which they did a good job of) they would regularly schedule jobs which required them to enter your unit, go on your deck, or make you move your car. They would keep up great communication with notices and letters, however I found that about 50% of the time I would take the items off my deck for them to clean or move my car for painting or paving and the work didn't get done on the day scheduled and I would have to do it all again. I'm not sure if it's the fault of the management or the service provider, but I found that fairly annoying. Anyway, the bottom line is, if you're looking for a great central location with easy park/Lake Washington access, friendly neighbors and a clean/well maintained apartment complex but don't mind paying a bit extra then this place may be for you.

By far the best apartments I have ever lived in. I've lived in newer, renovated places. I've lived…read morein old shoddy places. But the management clearly cares so much for the success of the property and the satisfaction and comfort of residents that it blows everything else out of the water. The area is beautiful and the community is quiet. Our neighbors are super sweet. They always take care of service requests on a timely basis, too. I fully intend to call this community home for years to come. I think that other 1-star reviews are talking about other communities, which is very unfortunate.

This building is falsely advertised as having amenities such as "package services." Be warned and…read moredo not mistake the Westwater for a building that is managed (on-site or remotely). Since Blanton Turner resorted to centralized "management," several package thefts have occurred, maintenance requests have gone unanswered for over a month, and the common areas have fallen into filthy disrepair (the cleaning companies keep quitting, for some reason). Additionally, the HVAC system for the building is wildly overdue for maintenance and repair. Any negative feedback to Blanton Turner is met with retaliatory threats of eviction. There is no on-site management. Don't say you weren't warned.

I've loved loving here. You can't beat this view! Madeline the apartment manager is extremely…read moredevoted to making sure all the residents are happy and taken care of - she's always extremely helpful and friendly! Loved my time here. Perfect location. Very safe, fun location!

So many things wrong with these apartments. On the positive side, they are located in a decent…read morearea near the Denny Triangle, South Lake Union, and Belltown, and some of them have a nice view of the water (if you are up high enough). But that's about it. -Floor to ceiling windows sound great, but insulation is terrible, resulting in high heating and cooling bills. Also, impossible to clean, especially if you are in a corner unit. Have been here for a while, and there has been no outside washing of the windows, so stuff spilled from above, or spots missed by the previous cleaning are there to stay to mar your view. -The floor plans are all different, but there is basically a flaw of one type or another with each one. Strange proportions - either a small bedroom, or small living space, or awkwardly situated cement columns or bizzare balconies with not much space on them, not enough closet space or strangely located smaller closets. Some units have one tiny window that barely opens (like maybe 8 inches wide with a six inch give when you unlatch them. Positively scary. - The units with separate bathtubs/shower stalls are nice, but, bathrooms and drains are moldy (old building) and impossible to keep mold-free; even an air purifier on max doesn't help. No linen cabinet, not enough space for shelves unless you attach them to wall above toilet. -Kitchens are badly designed, with not enough or logically-placed cabinets for storage; some have huge islands at a strange angle, the purpose of which is questionable. Applicances are generally old and poorly functioning. Small stoves, prehistoric garbage disposals (old leaks and cabinet damage which they refused to fix), tiny sinks. Even the "new" washers and dryers don't function well. -Flooring is laughable. They list as "luxury vinyl"! It's basically cheap, dents easily; the darket finish shows every piece of lint. -Concierge is a nice touch, but half the time no one is there or they ignore everyone completely who is going in and out of the building. Package handling is inconsistent. Parking garage is like the catacombes, extensive, and not easy to negotiate. -Two annoyances that mean no lease renewal for me: loud, noisy neighbors playing music all day and night long, and building's reluctance to address regardless of repeated requests, and continuous maintenance to the building, such as many days with water shut off, garage doors not working, repeated visits to inspect and "measure" various parts of the apartment. No way to get rid of items you no longer need, and threatening signs everywhere about how you will be fined for this or that, including not taking cardboard to the scariest location in the basement of the building that smells deplorable.

It's been 2 weeks since we moved into Cirrus! The move-in went really smoothly and we ADORE living…read morein this community! Prior to move-in: It's incredibly easy to check different floor plans on the website, helpful orientation videos on YouTube, and to schedule a tour. Cirrus team has been super helpful and supportive!! They always pick up the phone call immediately and answer any questions we may have. I feel really welcome and comfortable talking to them. Thank you Chris, Samantha, and Romana! Day of Move-in: Cirrus team has been really accommodating! We actually already had the movers ready before 12pm, which is the official check-in time. I thought we would have to wait for a couple of hours, but after calling them, they let us in earlier and helped us with the loading dock too! We were given a welcoming gift bag with wine, chocolates, coupons, bath products, and etc After the Move-in: We love living here! It's so nice to have a wide open patio and look at the sunrise and the city every day. There's an amazing view at the rooftop with great amenities! There are also many hand sanitizers in common areas and we've never had experience with or seen more than 2 people in the lifts. The maintenance staff is really responsive and we got our issues fixed immediately! For dog owners: There are so many cute doggies in this building and this neighborhood! Our little two toy poodles has gone sniffing non-stop in the lifts, dog park downstairs, and outside. They were also able to meet more four-legged friends

The apartment lot is very clean. Maintenance team and the office staff are very helpful and tend to…read morerespond very quickly. The pool and BBQ area are kept clean. The area is very quiet and it's close to a lot of the stores and businesses.

Keturah is great!! She has been very knowledgeable and helpful during my apartment hunting process…read moreand my move-in. I am super satisfied with the complex's willingness and readiness to respond to any maintenance requests and questions I have.

Would not recommend living here. There was a lot of turn over in management while living there for…read moreonly one year, 3 property managers at least. The property manager is never on location. That in turn creates more problems- parking was always an issue, you have to pay for an assigned spot but it's never monitored and your spot constantly gets taken. Ant problem from the moment we moved in. Ants in the bathroom and bedroom. When I reached out to the property manage's boss with my issues that weren't being solved, no plan was put in place. The maintenance man was great, only have good things to say about the help he provided.

I'm writing because in this day and age it is so hard to find people who are great at their job and…read morewho actually do things the right way. I am so grateful that such a person exists at Townside Flats...our Property Manager Cosmica. She has again took the time to accommodate my special needs. Many people I've encountered in life who are supposed to help me have been MUCH less caring and helpful than Cosmica. It means so much to have a competent, kind and reliable person who is in charge of the place you live! I'm hoping that whoever reads this review understands thar I appreciate Cosmica so much that I felt compelled to let others know and write this well-deserved re iew. Thank you so much, Cosmica, for being such an amazing person. :)

Had property manager that got into an argument with me. She called to say rent was 13 days late. I…read moretold her my situation and explained that I was unaware that the added utility charge would be counted as rent and I explained the date that I'd have things fixed ( as they do not do partial payments). I said notifications were late and no one was in the office when I have come during office hours. She said she has another property for which I said provide accurate hours for the office. She said if I'm not happy do something else. Very rude and unprofessional for a manager and I want to document the encounter for my lawyer in case of any retaliation.

I wish I could give a 6-star rating to Heritage Woods Apartments in Redmond WA. I was a third-party…read moreobserver to the entire process, from the first appointment with Roshan Patel (so professional, so kind, and just SO NICE!) to the dozens of pages of paperwork required for the initial application, and even more on lease-signing day. My boyfriend's young daughter is relocating to Redmond and needed our help in finding her an apartment before she got here. We were bracing ourselves for some major hurdles and for the subpar customer service that we typically receive in such important endeavors. But we were pleasantly surprised by every single encounter, and ultimately by the entire experience. I spent many years in the service industry where my #1 Rule was: Treat Everyone with Respect for Their Dignity, and that's exactly the treatment we received from every person we encountered (including the very nice maintenance man!). Letusha Quinn (Regional Property Manager) was extraordinarily helpful on lease-signing day (in person!), as was Roshan (he even offered to lend us his own personal dolly for moving if we needed it! Who does that?!). We were also assisted by Julie & Jodie (forgive me if I'm getting the names wrong) in the initial application process (such specialists!) and they couldn't have been nicer, more patient, or easier to work with. I still can't believe how helpful everyone was! As for the property, it's clearly a well cared for representation of the beauty of PNW living. The 1B apartment itself (built to last over 50 years ago!) is perfect. It's light, bright, quiet, huge (820+ sq. ft.!), and most importantly, actually affordable! The location is ideal, with downtown Redmond (and my own condo) just a short walk away. It's all too perfect and still feels too good to be true. I can't say enough about this entire experience. My only concern is on our end -- that this young Millennial will appreciate how lucky she was to have landed at HWA and will behave accordingly, so as to deserve it going forward (fingers crossed). Thank you to everyone who assisted us and for making such an important day in our lives such a special and pleasant experience. We couldn't have asked for more.